Social media practices of emergency management organizations during crisis communication: A Cross-Cultural Exploration

2012 ◽  
Author(s):  
Sijia Yi ◽  
Suleman Shahid
Keyword(s):  
Social Media ◽  
Emergency Management ◽  
Crisis Communication ◽  
Cross Cultural ◽  
Media Practices

Dynamics of convergence behaviour in social media crisis communication – a complexity perspective

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Milad Mirbabaie ◽  
Stefan Stieglitz ◽  
Felix Brünker
Keyword(s):  
Social Media ◽  
Emergency Management ◽  
Crisis Communication ◽  
Design Methodology ◽  
Content Type ◽  
The Public ◽  
Analysis Techniques ◽  
Twitter Data ◽  
Convergence Behaviour ◽  
Over Time

PurposeThe purpose of this study is to investigate communication on Twitter during two unpredicted crises (the Manchester bombings and the Munich shooting) and one natural disaster (Hurricane Harvey). The study contributes to understanding the dynamics of convergence behaviour archetypes during crises.Design/methodology/approachThe authors collected Twitter data and analysed approximately 7.5 million relevant cases. The communication was examined using social network analysis techniques and manual content analysis to identify convergence behaviour archetypes (CBAs). The dynamics and development of CBAs over time in crisis communication were also investigated.FindingsThe results revealed the dynamics of influential CBAs emerging in specific stages of a crisis situation. The authors derived a conceptual visualisation of convergence behaviour in social media crisis communication and introduced the terms hidden and visible network-layer to further understanding of the complexity of crisis communication.Research limitations/implicationsThe results emphasise the importance of well-prepared emergency management agencies and support the following recommendations: (1) continuous and (2) transparent communication during the crisis event as well as (3) informing the public about central information distributors from the start of the crisis are vital.Originality/valueThe study uncovered the dynamics of crisis-affected behaviour on social media during three cases. It provides a novel perspective that broadens our understanding of complex crisis communication on social media and contributes to existing knowledge of the complexity of crisis communication as well as convergence behaviour.

scholarly journals One Day in the Life of a National Twittersphere

2019 ◽  
Vol 40 (s1) ◽  
pp. 11-30 ◽  
Author(s):  
Axel Bruns ◽  
Brenda Moon
Keyword(s):  
Social Media ◽  
Crisis Communication ◽  
Social Media Platforms ◽  
Media Practices

Abstract Previous research into social media platforms has often focused on the exceptional: key moments in politics, sports or crisis communication. For Twitter, it has usually centred on hashtags or keywords. Routine and everyday social media practices remain underexamined as a result; the literature has overrepresented the loudest voices: those users who contribute actively to popular hashtags. This article addresses this imbalance by exploring in depth the day-to-day patterns of activity within the Australian Twittersphere for a 24-hour period in March 2017. We focus especially on the previously less visible everyday social media practices that this shift in perspective reveals. This provides critical new insights into where, and how, to look for evidence of onlife traces in a systematic way.

Careful families and care as ‘kinwork’: an intergenerational study of families and digital media use in Melbourne, Australia

2018 ◽  
pp. 181-200
Author(s):  
Jolynna Sinanan ◽  
Larissa Hjorth
Keyword(s):  
Social Media ◽  
Digital Media ◽  
Boundary Work ◽  
Cross Cultural ◽  
Life Course Perspective ◽  
Ethnographic Research ◽  
Daily Lives ◽  
Intergenerational Study ◽  
Social Media Platforms ◽  
Media Practices

This chapter examines how digital media practices, relating to care and intimacy (the ‘intimate surveillance’), are being played out in the daily lives of intergenerational and cross-cultural families in Melbourne, Australia. Drawing on ethnographic research conducted in Melbourne with thirteen households in 2015–2016, it considers how ‘doing family’ practices — the ways that family members maintain co-presence through routines and everyday tasks — are interwoven with intergenerational and cross-cultural relationships, revealing textures of intimacy and boundary work that intersect with the mundane to create new types of social surveillance and disappearance. The chapter also introduces the framework of ‘digital kinship’, which provides a life course perspective to take into account the differing roles, positions, meanings and contexts over a person's lifespan, and concludes with a discussion of how friendly surveillance, staying in touch and caring at a distance are made possible through social media platforms.

Careful attunements: the choreographing of care and affective witnessing through media practices during, and after, crisis

2021 ◽  
pp. 016344372110409
Author(s):  
Caitlin McGrane ◽  
Larissa Hjorth ◽  
Yoko Akama
Keyword(s):  
Social Media ◽  
News Media ◽  
Crisis Communication ◽  
Communication Media ◽  
International News ◽  
Challenges And Opportunities ◽  
Media Practices

This paper takes a design anthropology approach to understanding the learnings, challenges and opportunities Victorians adopted to choreograph practices of care in and through media practice during and after the Australian 2019–2020 bushfire crisis. In doing so, we frame our inquiry from a perspective of how individuals and communities care through media practice. The study weaves together experiences around informal and formal crisis communication media – such as the government’s VicEmergency App, Australian and international news media and social media sharing – to map what we call the careful attunements of choreographing care.

The Role of Platforms in Fulfilling the Potential of Crowdfunding as an Alternative Decentralized Arena for Cultural Financing

2019 ◽  
Vol 13 (1) ◽  
pp. 115-140 ◽  
Author(s):  
Roei Davidson
Keyword(s):  
Social Media ◽  
Heterogeneous System ◽  
Media Practices ◽  
Corporate Blog

Abstract This study considers cultural crowdfunding as a heterogeneous system that allows money and attention to flow from backers to founders of cultural projects in diverse cultural sectors and focuses on the nature of the standards governing it. It analyzes Kickstarter’s corporate blog since the platform’s launch and finds indications that social media practices are increasingly naturalized as integral to crowdfunding and that social media architectures are increasingly adopted by the crowdfunding platform. This, I argue, has a potential exclusionary effect. At the same time, the analysis finds evidence that Kickstarter is striving to develop an independent capacity to set aesthetic standards, which might moderate that effect and help constitute crowdfunding as an alternative decentralized arena for the funding of culture.

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