Cultural Sensitivity of Health Care Office Staff and Its Association With Treatment Adherence

2013 ◽  
Author(s):  
Whitney Wall ◽  
Carolyn M. Tucker ◽  
Julia Roncoroni ◽  
Jackeline Sanchez ◽  
Amna Imran ◽  
...  
2012 ◽  
Author(s):  
Whitney A. Wall ◽  
Carolyn M. Tucker ◽  
Julia Roncoroni ◽  
Khanh Nghiem ◽  
Jackeline Sanchez ◽  
...  

2014 ◽  
Vol 16 (05) ◽  
pp. 506-512 ◽  
Author(s):  
Carolyn M. Tucker ◽  
Whitney Wall ◽  
Michael Marsiske ◽  
Khanh Nghiem ◽  
Julia Roncoroni

Aim/BackgroundResearch suggests that patient-perceived culturally sensitive health care encompasses multiple components of the health care delivery system including the cultural sensitivity of front desk office staff. Despite this, research on culturally sensitive health care focuses almost exclusively on provider behaviors, attitudes, and knowledge. This is due in part to the paucity of instruments available to assess the cultural sensitivity of front desk office staff. Thus, the objective of the present study is to determine the psychometric properties of the pilot Tucker-Culturally Sensitive Health Care Office Staff Inventory-Patient Form (T-CSHCOSI-PF), which is an instrument designed to enable patients to evaluate the patient-defined cultural sensitivity of their front desk office staff.MethodsA sample of 1648 adult patients was recruited by staff at 67 health care sites across the United States. These patients anonymously completed the T-CSHCOSI-PF, a demographic data questionnaire, and a patient satisfaction questionnaire.FindingsConfirmatory factor analyses of the TCSHCOSI-PF revealed that this inventory has two factors with high internal consistency reliability and validity (Cronbach’sαs=0.97 and 0.95).ConclusionsIt is concluded that the T-CSHCOSI-PF is a psychometrically strong and useful inventory for assessing the cultural sensitivity of front desk office staff. This inventory can be used to support culturally sensitive health care research, evaluate the job performance of front desk office staff, and aid in the development of trainings designed to improve the cultural sensitivity of these office staff.


2016 ◽  
Vol 3 ◽  
pp. 233339281662960
Author(s):  
Carolyn M. Tucker ◽  
Whitney A. Wall ◽  
Guillermo Wippold ◽  
Julia Roncoroni ◽  
Michael M. Marsiske ◽  
...  

2014 ◽  
Vol 8 (6) ◽  
pp. 421-429 ◽  
Author(s):  
Julia Roncoroni ◽  
Carolyn M. Tucker ◽  
Whitney Wall ◽  
Khanh Nghiem ◽  
Rachel Sierra Wheatley ◽  
...  

Research suggests that patient-centered culturally sensitive health care may be an important precursor to patient satisfaction and treatment adherence. Data from this study are a subset from the data collected for the Patient-Centered Culturally Sensitive Health Care and Health Promotion Research Project. The present study was designed to (a) explore the relationship between patients’ perceived patient-centered cultural sensitivity of their health care sites (ie, the physical and social environment and clinic policies) and their self-reported adherence to treatment and (b) investigate whether this relationship is mediated by satisfaction with health care experienced. Participants consisted of a low-income, culturally diverse sample of 1581 patients from 67 health care sites across the United States. A significant positive relationship between patients’ perceived patient-centered cultural sensitivity of their health care sites and their self-reported treatment adherence to a prescribed regimen was observed. Patient satisfaction with care partially mediated the relationship between these 2 variables. Assessing the level of patient-centered cultural sensitivity patients perceive in their health care sites might provide guidance to health care administrators as to how to make their sites more culturally sensitive from the perspective of patients. This, in turn, might increase patients’ treatment adherence, leading to improved health outcomes.


2016 ◽  
Vol 7 (4) ◽  
pp. 295-304 ◽  
Author(s):  
Shuchang Kang ◽  
Carolyn M. Tucker ◽  
Guillermo M. Wippold ◽  
Michael Marsiske ◽  
Paige H. Wegener

2013 ◽  
Author(s):  
Julia Roncoroni ◽  
Carolyn M. Tucker ◽  
Jackeline Sanchez ◽  
Whitney Wall ◽  
Rachel Wheatley ◽  
...  

PEDIATRICS ◽  
1993 ◽  
Vol 91 (5) ◽  
pp. ii-ii

In June 1992, 35 health care professionals, child and disability advocates, researchers, clinicians, and parents met at Wingspread Center in Racine, Wisconsin, for an invitational conference on Culture and Chronic Illness in Childhood. The meeting had as its goal the identification of the state of knowledge on the interface between culture, chronic illness, child development, and family functioning so as to lay the foundations for "culturally appropriate" health policy formulation, "culturally sensitive" services, and "culturally competent" clinicians. The purpose of this special supplement is to establish a national agenda for research, policy, service delivery, and training in addressing the needs of all children with chronic illnesses and disabilities that takes the family, ethnicity, socioeconomic status, and culture into full account. To meet this task, five papers were commissioned. The first, by Newacheck et al, addresses the changes in incidence and prevalence of chronic illness and disability among children and youth by ethnic group. The second paper, by McManus et al, focuses on the trends in health services organization, delivery, and financing as they vary among ethnic groups in the United States. What emerges is a rhetoric of cultural sensitivity not paralleled in the organization or financing of health services. Groce and Zola's paper addresses how cultural attitudes and beliefs are the foundations of our perceptions about health and illness. Those perceptions at times are predisposed to conflict with a health care professional who, coming from a different culture, may hold different norms and beliefs. Brookins grounds her discussion within the context of child development and argues that for a child of color or one whose ethnic heritage is other than mainstream, the key to developmental success is bicultural competence—the ability to walk in and between two worlds.


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