Kualitas Pelayanan Staf Front Office Hotel Di Bali

This reseach was conducted by using the theory of service quality dimensions from Zeithaml-Parasuraman-Berry (1996). Data obtained by distributing 100 questionnaires to Japanese tourists on August 2019. The variable created refers to the role of the front office clerk from Bagiono (2012). Based on SPSS calculations, the accuracy of this research model is 73% at an error rate of 5%. From the results of data processing it is known that the average value of the service quality of front office staff at star hotels in Bali is 4.11 (good). But there are still indicators that are not good, that is, an indicator of Japanese language ability, with an average value of 3.23. Based on the results of exploratory factor analysis of 31 variables, found 7 factors forming the quality of front office staff services, 1) responsiveness with a value (13,916), 2) empathy (2,355), 3) reliability (1,513), 4) tangible (1,486) , 5) assurance (1.29), 6) friendly (1,220), and 7) communication (1,140). The biggest factor influencing the satisfaction of Japanese tourists towards the quality of front office staff services is the responsiveness factor while the lowest factor is the communication factor.

Investigating the Prevalence of Musculoskeletal Disorders and Degree of Body Discomfort in the Office Staff of the School of Public Health, Shahid Sadoughi University of Medical Sciences, Yazd

Introduction: Musculoskeletal disorders are one of the most important occupational health issues. In recent years, the rapid growth of technology and the use of computers have affected almost all office workstations. These disorders are also very common among office staff. Therefore, the present study aimed to investigate the prevalence of musculoskeletal disorders and the degree of body discomfort in the staff of the School of Public Health, Shahid Sadoughi University of Medical Sciences Yazd. Methods: This descriptive cross-sectional study was conducted on 130 office staff of Yazd School of Public Health in 2021. The inclusion criterion consisted of having at least one year of work experience and the exclusion criteria included the presence of musculoskeletal complications in different organs of the body and no history of incidents, accidents, and inherited diseases. To collect data, the Nordic questionnaire was used along with a body map (to better understand the position of the limbs) and a visual analog scale (VAS) (to show the severity of discomfort in different parts of the body). The data were analyzed using SPSS software version 22 using frequency, mean, standard deviation, and AONVA tests. Results: 108 people (83.7%) of the study population felt pain and discomfort in at least one of the 9 areas of the body during the last 12 months. The most musculoskeletal disorders was related to the low back (67.4%), neck (63.6%), and back (55%). Also, the low back waist, neck, and shoulder areas had the highest mean discomfort, respectively, and the thigh and elbow areas had the lowest mean discomfort. In the report of pain by body map, a significant relationship was observed between the variable of work experience and shoulder, thigh, and low back organs (p <0.05). A significant relationship was observed between low back pain, musculoskeletal disorders in the hands and wrists and body mass index (p <0.05). Conclusion: Due to the high prevalence of musculoskeletal disorders and the high degree of discomfort, especially in the low back and neck, it is recommended to perform educational programs, corrective exercises, and appropriate interventions.

WHO Systematic Assessment of Rehabilitation Situation (STARS): Results of the Field Testing in Jordan, Myanmar, Sri Lanka, Solomon Islands, Laos, Haiti, and Guyana

The WHO Systematic Assessment of Rehabilitation Situation (STARS) tool was developed by WHO to facilitate effective prioritization and strategic planning for rehabilitation in countries. The objective of this paper is to present the results of the fourth phase of its development, its field testing in seven countries focusing on its completeness, usefulness, accessibility and feasibility. Field testing occurred in Jordan, Myanmar, Sri Lanka, Solomon Islands, Laos, Haiti, and Guyana. Evaluation occurred through structured interviews and rating exercises with 17 government representatives, international consultants, WHO country or regional office staff and rehabilitation experts who were actively engaged and familiar with the STARS assessment and who were knowledgeable of the rehabilitation situation in the countries. STARS was appraised as relevant, complete and accurate in describing the country situation. Areas of inaccuracy were mostly linked to challenges in describing areas of services similarly when significant diversity existed. Feasibility and accessibility were mostly confirmed and more complex components of the tool as well as the guidance to the assessment process were slightly revised in light of the field-testing results. The field testing of WHO STARS confirmed its completeness, usefulness, accessibility and feasibility, and concerns raised by the interviews informed the last refinement of the tool. STARS is part of the WHO Rehabilitation in Health Systems-Guide for Action, available online, by September 2021, STARS had guided 21 country situation assessments.

Adding a Seat at the Table: A Case Study of the Provider's Perspective on Integrating Community Health Workers at Provider Practices in California

Blue Shield of California's Community Health Advocate Program was created to support whole person-health needs by helping individuals of all socio-economic statuses navigate and access community resources, social services, and medical systems. Blue Shield's Health Reimagined team is partnering with medical providers, community resources centers, and community partners to provide intensive person-centered and technology-enabled care to patients, ensuring social needs are met while promoting health equity. A key aspect of the Health Reimagined initiative embeds Community Health Advocates (CHAs) within physician practices serving patients using a payor-agnostic approach, by which Blue Shield aims to increase access to social services and community resources, improve health outcomes, reduce medical costs, and improve overall patient experience. The purpose of this case study is to understand the provider's perspective of embedding a CHA into the care team and the resulting impact on the practice and patients. Blue Shield also sought to identify best practices and barriers of a CHA program within primary and specialty care practices. As part of an ongoing two-year mixed-methods impact evaluation (2019–2021), 10 semi-structured interviews were conducted with a total of 18 providers and office staff at five primary care and specialty practices where CHAs have been embedded. We also conducted two focus groups with the same five CHAs at different points in time. Several themes emerged from the provider, office staff, and CHA interviews. Provider practices found great value in adding a CHA to their care team as the CHA brings flexibility and continuity to patient care. They also found that having access to a CHA with shared life experiences of the communities they served is a key component to the program's success. Providers and staff reported a new understanding of the social determinants of health that impacts a patient's wellbeing with the embedding of a CHA in the care team. Overall, practitioners expressed high satisfaction with the CHA program. During the COVID-19 pandemic, CHAs have been critically important in care, as social needs have increased, and resources have shifted. The CHA program is constantly adapting to address challenges faced by all stakeholders and applying new knowledge to ensure best practices are implemented within the CHA program.

Design And Build Information System For Land Certificaton Of Land Office In Sidoarjo Regency

The purpose of this study is to build an information system for Land Certification in the Land Office of Sidoarjo Regency. This information system is a form of development in facilitating prospective applicants for making land easier and faster. To support the performance of the Sidoarjo Regency Land Office staff and make it easier for users to make land certificates. In this study, the method used was SDLC according to Ian Sommerville (2011). The cycle of stages contains requirement definition, system and software design, implementation and unit testing, integration and system testing, operation and maintenance so that the implementation can be maximized. The results of this study have built a Land Certification-based information system which greatly facilitates the performance of the Sidoarjo Regency Land Office staff. The conclusion from the research and discussion is that the Land Certification information system is running well and smoothly. With the existence of a land information system, it is hoped that it can help the work of BPN office officers, so that the efficiency and effectiveness of service performance can be improved as well as accelerating officer services for land-making transactions in Sidoarjo Regency.

Evaluation of the applicability of the X-ray room technical passports in the medical facilities and approval of the X-ray department technical plans by the local radiological authorities

The technical passport for the X-ray room in accordance with the current sanitary legislation is a mandatory document certifying the technical condition of X-ray diagnostic equipment, devices for developing, fixing and drying X-ray films, additional equipment and accessories for performing special types of X-ray diagnostics, means of protection against ionizing radiation of workplaces of the office staff and adjacent to the office of the premises and confirming the compliance of their characteristics with the normative and technical documentation and domestic standards. The purpose of this work was to assess the relevance and necessity of issuing a technical passport for the X-ray room and to coordinate the project of the X-ray room with the X-ray department in the light of the current sanitary legislation. Registration of a technical passport by organizations that have special permits for these types of work, and not only by the X-ray and radiological department, would increase the legal value of the technical passport. The information contained in the technical passport is duplicated in the rest of the documentation for the X-ray room, the requirements for which are enshrined in the sanitary legislation, which generally casts doubt on the need for a technical passport as a mandatory document.

Developing English Front Office Materials for Eleventh Grade Students in Second Semester at SMK N 2 Singaraja

This study aims to develop English language materials of front office for second semester students of the eleventh grade at SMK N 2 Singaraja. This study adopts the Design and Development (D&D) which is guided by data collection through six instruments, namely questionnaires for teacher and front office staff, Google form for teachers and students, checklist for students, and checklist for expert judges. There are three stages that the researcher takes to complete this study, namely designing, developing, and evaluating the quality of the teaching materials (product) so that it can be categorized as a good material. The result is that there are four topics developed by the researcher, namely (1) Renewal of reservations, (2) Cancellation of reservations, (3) Handling of group reservations orally and in writing, and (4) Handling of individual reservations orally and in writing.

Developing English For Front Office Material for XII Grade Students at SMK N 2 Singaraja

The aim of this study is to develop materials for English for front office use by the XI grade students in first semester at SMK N 2 Singaraja. This study is to develop as supplementary materials based on the student’s need analysis using the theory suggested by Hutchinson and Waters (1987). The subjects of this research included one the front office teacher, 40 students of the school and one of the front office staff who worked at Dash Hotel in Seminyak, Bali. Design and development method (D&D) by Richey & Klein (2017) were applied in this study. A questionnaires and a checklist were used as the instruments in collecting the obtained data of the study. Three steps which include: 1) Design (Conducting Needs Analysis), 2) Develop (Developing the Product), and 3) Evaluation (Judging the quality of the product) were past in in the materials development. The findings of this study show that there were 5 topics needed to be developed which include: (1) Handling incoming calls (2) Handling of telephone calls (3) Reservation process (4) Handling individual reservations (5) Handling group reservations to be develop. Each of which will be developed into a units which consist of input, content focus, language focus, and task. The design materials was categories as a very high validity, therefore it is suggested to be used as the supplementary materials for the school.

Developing English Front Office Materials for Twelve Grade Students in First Semester at SMK N 2 Singaraja

The purpose of this study was to develop English front office materials for first semester students of class XII at SMK N 2 Singaraja. In the data collection process, researchers used six instruments, namely, Google form for teachers and students, Questionnaire for teachers and front office staff, Checklist for students, and the last instrument is Checklist for expert judges. This research method used the Design and Development (D&D) model. The results showed that there were 5 topics that needed to be developed, namely; Handling guest arrivals and departures, Handling guest baggage, Bell desk service handling requests, Individual guest check-in handling, Individual guest check-out handling. The conclusion obtained in this study is that there are 5 topics that must be developed into products and each topic contains input, content focus, language focus, and task and the product quality is classified as very good based on the results of two expert judges. Keywords: D&D method, ESP, English for Front Office.