scholarly journals Assessment of the competitiveness of industrial companies and methods for assessing the quality of construction products

2020 ◽  
Vol 164 ◽  
pp. 09027
Author(s):  
Olga Safonova ◽  
Lyudmila Tatarnikova
Keyword(s):  
Quality Management ◽  
Product Quality ◽  
Management System ◽  
Building Materials ◽  
Quality Management System ◽  
Iso 9000 ◽  
International Standards ◽  
Specific Method ◽  
Product Management

The model of a quality management system based on international standards ISO 9000 series is recognized in all the world. The aim of the article is to show the competitive advantages of a construction company in the modern market by improving its quality and product management system. We consider the implementation of the provisions of international standards ISO 9000 series as an effective solution to the problem. Quality improvement is a continuous work aimed at improving the technical level of product quality, quality of its manufacture, improving production elements and the quality system itself. The authors of the article give a specific method for improving the enterprise quality management system with a developed sequence. A risk-based approach to creating an enterprise quality management system was also considered. The main research methods in assessing the technical condition of certain building materials are differential, integrated and mixed methods. The authors show the calculation procedure using these methods, as well as the main results of their application. Then, the article provides a methodology for calculating the level of product quality, which is evaluated by a set of indicators, which do not include economic indicators.

scholarly journals 14 principles of Wilhelm Edwards Deming for quality management of hotel and restaurant ambassador

2020 ◽  
Vol 22 (1) ◽  
pp. 66-78
Author(s):  
Igor Stoyko ◽  
Roman Sherstiuk
Keyword(s):  
Quality Management ◽  
Employee Engagement ◽  
Management System ◽  
Quality Management System ◽  
Services Quality ◽  
Hazard Analysis ◽  
Iso 9000 ◽  
Critical Control Points ◽  
Engagement Process

The possibility of implementing a quality management system in the hotel and restaurant complex of Ukraine based on the William Edwards Deming’s principles of quality management to meet the requirements of ISO 9000 quality standards and Hazard Analysis and Critical Control Points (HACCP) is substantiated in the article. The purpose of the study is to adapt the William Edwards Deming’s principles of quality management to their implementation in the hotel and restaurant business to ensure the stability of services quality in the modern market, the orientation of managers on creation of conditions for the enterprise’s continuous improvement. Standard DSTU ISO 9000-2015 "Quality management systems. Fundamentals and vocabulary" provides seven general principles of quality management, specific to all activities: customer focus, leadership, employee engagement, process approach, improvement, decision-making based on evidence, relationship management. Ensuring these principles makes it possible to manage the quality of enterprises, including the hotel and restaurant industry. The quality management of hotel and restaurant services is considered as a set of interconnected subjects, objects, principles, methods and functions of management, focused on the development and satisfaction of quality requirements and reduction of its costs. Ukraine has a significant potential in the development of hotel and restaurant services. The expansion of the hotel and restaurant business infrastructure is required as well as the establishment of institutions for employees’ training and retraining. The priority is to develop the country’s own regulatory framework that would regulate the quality of services in this area. The quality management system of hotel and restaurant services must guarantee the customer’s requests satisfaction while being served in the hotel and restaurant at all stages and at all levels. Therefore, the issue of development and practical application of the enterprises’ internal standards which determine the general components of the hotel and restaurant services quality is of great importance.

scholarly journals Recertification of a Quality Management System based on ISO 9001 - is it a must for a modern manufacturing company?

2021 ◽  
Vol 27 (3) ◽  
pp. 217-222
Author(s):  
Katarzyna Midor ◽  
Grzegorz Wilkowski
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Product Quality ◽  
Management System ◽  
Quality Management System ◽  
Iso 9000 ◽  
Iso 9001 ◽  
Customer Requirements ◽  
Manufacturing Company ◽  
Modern Manufacturing

Abstract The ISO 9000 series of standards are among the best-known standards developed by the International Organisation for Standardisation ISO. They provide guidance and guidelines for companies and organisations that want their products and services to satisfy customer requirements and their quality to be continuously improved. However, the need for recertification of the Quality Management System (QMS) based on ISO 9001 is increasingly being discussed by managers. The questions asked are: is it necessary to have such a certificate in order to maintain high product quality and customer satisfaction? What is the balance of benefits and losses for maintaining a certificate of this standard? The authors of the paper will try to answer these questions based on the experience of a medium-sized metal manufacturing company.

scholarly journals ІНТЕГРАЦІЯ ВИМОГ СТАНДАРТІВ НАТО СЕРІЇ AQAP 2000 У СИСТЕМУ УПРАВЛІННЯ ЯКІСТЮ ПІДПРИЄМСТВА З ВИРОБНИЦТВА ВІЙСЬКОВОЇ ТЕХНІКИ

2020 ◽  
pp. 102-108
Author(s):  
Ольга Володимирівна Нємченко ◽  
Альона Юріївна Кисилевська ◽  
Віталій Леонідович Костенко
Keyword(s):  
Quality Assurance ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
International Standards ◽  
Iso 9001 ◽  
Management Systems ◽  
Quality Management Systems ◽  
Government Quality

In recent years, the security and defense sector of Ukraine has been undergoing reforms aimed at gaining the country's membership in the NATO North Atlantic Treaty Organization. One of the many aspects of these reforms is the introduction of some specific standards, in particular, the AQAP 2000 series standards in the quality management systems of military equipment enterprises. In the case of implementation of several international standards at the enterprise, there is a need to create integrated quality management systems. The article presents options for implementing two or more standards in the QMS of the enterprise, analyzes their disadvantages and advantages. The main requirements of the AQAP 2110 standard, which should be integrated with the requirements of the ISO 9001 standard in the context of the PDCA cycle ("Plan-Do-Check-Act"), are considered. The stages of the implementation of integrated QMS are described. The scheme of deliveries of products to the customer in which there is a certification of the quality management system of the manufacturer (supplier) by the external body on conformity assessment, control over the quality of production by military representation, and the government quality assurance GQA has resulted. Government quality assurance GQA means that the authorized national body carries out the process of assessing the conformity of the quality management system of the manufacturer (supplier) to the requirements of ISO 9001 and NATO standards AQAP 2000, which allows the customer to gain confidence in the quality of defense products. A special requirement is to draw up a Quality Plan, which defines the activities, processes, resources, responsibilities of the manufacturer, etc., to convince the customer and the GQA representative that the company can manufacture and supply products of appropriate quality and on time, because in case of defective products or failure to deliver is lost time for a replacement or waiting, and this is a constant risk to the country's combat readiness. Requirements for the content and design of the Quality Plan are given in the standard AQAP 2105. In addition to the above, the following specific requirements of AQAP 2110 are analyzed as the operation of the metrological support system at the enterprise according to DSTU ISO 10012, product configuration management with software according to ACMP 2100, risk management, etc.

IMPROVEMENT OF MANAGEMENT METHODS OF THE ENTERPRISE QUALITY MANAGEMENT SYSTEM

2020 ◽  
Author(s):  
E.A. Noskova ◽  
◽  
M.V. Sereda ◽  
Keyword(s):  
Quality Management ◽  
Product Quality ◽  
Management System ◽  
Quality Management System

This article discusses the methods of quality management within the current quality management system, identifies factors that affect the quality of the company's products, and develops recommendations for improving the methods of product quality management.

scholarly journals Application of the requirements of international standards and practices ordered by standards to the quality management of physical culture and sports services

2021 ◽  
pp. 47-53
Author(s):  
Tatiana Dorofeeva
Keyword(s):  
Quality Management ◽  
Continuous Improvement ◽  
Management System ◽  
Quality Management System ◽  
International Standards ◽  
Quality Of Services ◽  
Physical Culture ◽  
Effectiveness And Efficiency ◽  
Required Quality

Physical culture and sports services, like any other services to the population, must meet the established requirements and meet the needs of the customer. Quality management system (QMS) is a management system that directs and controls the organization's activities to ensure the required quality of services. The development of a program for the implementation of a quality management system in Ukrainian organizations that provide services is due to: the lack of uniform standards and procedures for all executive authorities; insufficient orientation of the activities of executive authorities to meet the needs of consumers, in particular, in the provision of physical culture and sports services (FSO); low quality of a significant number of services provided by executive authorities; the need for the implementation of measures to prevent manifestations of corruption of officials authorized to perform the functions of the state. The approach to the development and implementation of a quality management system for physical culture and sports population involves several stages, namely: identification of the needs and expectations of customers (direct consumers of services according to gender, age, etc.) and other stakeholders; establishment of policy and goals of the organization in the field of quality; identification of processes and responsibilities necessary to achieve quality objectives; identification and supply of resources necessary to achieve quality objectives; establishing methods that allow measuring the effectiveness and efficiency of each process; using the results of these measurements to determine the effectiveness and efficiency of each process; identification of means that make it possible to prevent discrepancies and eliminate their causes; introduction and application of the process of continuous improvement of the quality management system.

scholarly journals Current aspects of quality management in the context of deepening integration and globalization processes

2020 ◽  
pp. 11-14
Author(s):  
Oleksandr RADCHENKO ◽  
Ivan PODLISNIAK
Keyword(s):  
Quality Management ◽  
Competitive Advantage ◽  
Product Quality ◽  
Management System ◽  
Quality Management System ◽  
Well Being ◽  
International Standards ◽  
Quality Management Systems ◽  
Management Processes ◽  
The Social

The paper examines and substantiates the need to introduce a systematic approach to rational quality management as a key element of a modern, efficient and effective management system of the business entity, in order to improve financial and economic results through the production of higher quality products. The main system processes of product quality management and the algorithm of their implementation are considered as the most important elements of the organizational and economic mechanism of functioning of the business entity in the context of globalization. It was determined that in the European integration processes of the quality management system able to ensure the formation of not only a competitive advantage, but also sustainable development. The analysis of product quality control as a separate function of business management processes, the purpose of which is to increase the competitiveness of the business entity. The most attractive directions of functioning of the enterprise concerning management of quality of production in the conditions of globalization are outlined. The short-term and long-term goals of further development of the business entity are substantiated and the ways of their achievement are outlined. In European countries, the quality management system integrated with the concept of corporate responsibility, thus ensuring not only profit, but also to increase the social and economic well-being of the population. The last decade is characterized by the introduction of the integrated quality management systems based on international standards of quality. This allows for a certain number of both internal and external competitive advantage. Maintaining high competitiveness by improving quality is of paramount importance and becomes a decisive factor in the commercial success of the enterprise in the context of globalization.

scholarly journals MENINGKATKAN KINERJA PROGRAM STUDI DENGAN MENGEMBANGKAN SISTEM MANAJEMEN MUTU ISO 9000: MENGAPA PERLU DAN BAGAIMANA MELAKUKANNYA?

2002 ◽  
Vol 1 (2) ◽  
Author(s):  
Juliani Dyah Trisnawati ◽  
Muhammad Rosiawan
Keyword(s):  
Quality Management ◽  
Management System ◽  
Manufacturing Industry ◽  
Service Industry ◽  
Quality Management System ◽  
Iso 9000 ◽  
Quality Program ◽  
Stakeholder Requirement ◽  
And Function

In several analysis about the roles and function of a program study in the future that a main roles of education is quality. Program Study that can not keep their quality will be lose in the competition, and make the community not survive in the 21st era.The Program Study has responsibility in quality of realization "tridharma" (Learning, Research and Public Service). That is the reason why the program study should has Quality Management System (QMS) to meet and exceed the stakeholder requirement. The successfully of Manufacturing industry and Service industry get standard ISO 9000 as a Management System can be adopted by program study to improve education quality.This paper describes the important of Quality Management System and the implementation on the program study in order to increase the performance of program study.

scholarly journals IMPLEMENTATION OF QUALITY MANAGEMENT SYSTEM FOR PRODUCTS AND SERVICES IN UKRAINE

2021 ◽  
Author(s):  
Serhii Nikolaienko ◽  
Olga Vikarchuk ◽  
Hanna Lewandowska
Keyword(s):  
Quality Management ◽  
Product Quality ◽  
Management System ◽  
Production Efficiency ◽  
Quality Management System ◽  
International Standards ◽  
Production Performance ◽  
Input Control ◽  
Performance And Evaluation ◽  
Quality Of Products

The problem stemming from the implementation of quality management system within enterprises is presented in this article. The quality of products is one of the most important criteria of enterprise’s performance. Thus, its improvement has significant impact on the growth of production efficiency and, therefore, economic growth. The functions of quality management system, such as quality planning, organizing work and encouraging employees to ensure product quality, monitoring and evaluating product quality and managing product quality, are discussed in this article. Ten groups of product quality indicators are distinguished according to its characteristics. It is identified that controlling is an essential function in the quality management process. The following controlling types facilitate the process of controlling: input control, ongoing control, operational control, acceptance control and inspection control. Nevertheless, the most effective method of quality assurance is the quality management system based on the international standards of the ISO 9000 series. Development of assessment indicators system for production performance and evaluation plays an important role in quality management. Based on the analysis of the indicators, it can be concluded that quality management is a coordinated management function related to the operation of the enterprise. Eight principles of quality management system are considered as well as factors which negatively influence the effectiveness and efficiency of the quality management system are identified in this article.

ANALISA ATAS PELAKSANAAN AUDIT MUTU INTERNAL UNTUK MENGEVALUASI EFEKTIFITAS PENERAPAN SISTEM MANAJEMEN MUTU ISO 9001:2000 (Studi Kasus pada PT. Murni Cahaya Pratama)

2019 ◽  
Vol 6 (1) ◽  
pp. 71
Author(s):  
Syarief Gerald Prasetya
Keyword(s):  
Quality Management ◽  
Management System ◽  
Audit Quality ◽  
Quality Management System ◽  
Internal Audit ◽  
International Standards ◽  
Assessment Process ◽  
Iso 9001 ◽  
Internal Quality

Quality of Internal Audit is an activity which is very important and is a requirement in the implementation of ISO 9001:2000 standard, which aims to monitor the quality of the verifying the suitability and effectiveness of the implementation of the system of quality compared to the reference standards and policies that have been determined. Quality of Internal Audit is an assessment process and system to see whether the processes and systems in line with documented procedures and to see the effectiveness of the procedure. By doing this assessment, the company will know the condition or situation at this time. In the end, the results of this audit will be used as a tool / material improvement in the action / prevention of at improvement. Therefore, international standards emphasize the importance of audits as a means of monitoring and verification.  ISO 9001:2000 is an international standard for quality management system. ISO 9001:2000 define the requirements and recommendations for the design and evaluation of a quality management system, which has the goal to ensure that an organization will provide products that comply with the requirements specified. The ISO 9001:2000 is only quality management standard and is not a standard product. But expected that the product resulting from  international quality management system will has a suitable quality this.  Implementation of Internal Audit Quality in the PT. Murni Cahaya Pratama program showed that the Internal Audit Quality is in accordance with plans and procedures. Results of Internal Audit Quality use as the improvement efforts for both systems, processes and products. The quality management system ISO 9001:2000 which is applied in PT. Murni Cahaya Pratama quite effective and efficient. However, there are several things that indicate the occurrence of inefisiensi and inefektivitas, this can be viewed from the inconsistency or the findings found at time internal audit been held of it occurs because human error  and the lack of knowledge and understanding of the importance of documentation, especially new employees .   Advice from the author on the results of the Internal Quality Audit was done in PT. Murni Cahaya Pratama is, for 2009 ISO 9001:2000 and Internal Quality Auditor training should been held immediately, so that all employees understand the importance of procedures and can implemented in their daily activities. Also to improve auditor's ability. Set procedures for the return of goods from the customer (return), so that when the Technical Service bring the returned goods it can be treated accordance with the procedures applicable. Consistent in their assessment of suppliers and maintain records of these assessments. Keywords: Internal Audit Quality, Quality Management System ISO 9001:2000 

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