scholarly journals Application of the requirements of international standards and practices ordered by standards to the quality management of physical culture and sports services

2021 ◽  
pp. 47-53
Author(s):  
Tatiana Dorofeeva
Keyword(s):  
Quality Management ◽  
Continuous Improvement ◽  
Management System ◽  
Quality Management System ◽  
International Standards ◽  
Quality Of Services ◽  
Physical Culture ◽  
Effectiveness And Efficiency ◽  
Required Quality

Physical culture and sports services, like any other services to the population, must meet the established requirements and meet the needs of the customer. Quality management system (QMS) is a management system that directs and controls the organization's activities to ensure the required quality of services. The development of a program for the implementation of a quality management system in Ukrainian organizations that provide services is due to: the lack of uniform standards and procedures for all executive authorities; insufficient orientation of the activities of executive authorities to meet the needs of consumers, in particular, in the provision of physical culture and sports services (FSO); low quality of a significant number of services provided by executive authorities; the need for the implementation of measures to prevent manifestations of corruption of officials authorized to perform the functions of the state. The approach to the development and implementation of a quality management system for physical culture and sports population involves several stages, namely: identification of the needs and expectations of customers (direct consumers of services according to gender, age, etc.) and other stakeholders; establishment of policy and goals of the organization in the field of quality; identification of processes and responsibilities necessary to achieve quality objectives; identification and supply of resources necessary to achieve quality objectives; establishing methods that allow measuring the effectiveness and efficiency of each process; using the results of these measurements to determine the effectiveness and efficiency of each process; identification of means that make it possible to prevent discrepancies and eliminate their causes; introduction and application of the process of continuous improvement of the quality management system.

scholarly journals Assessment of the competitiveness of industrial companies and methods for assessing the quality of construction products

2020 ◽  
Vol 164 ◽  
pp. 09027
Author(s):  
Olga Safonova ◽  
Lyudmila Tatarnikova
Keyword(s):  
Quality Management ◽  
Product Quality ◽  
Management System ◽  
Building Materials ◽  
Quality Management System ◽  
Iso 9000 ◽  
International Standards ◽  
Specific Method ◽  
Product Management

The model of a quality management system based on international standards ISO 9000 series is recognized in all the world. The aim of the article is to show the competitive advantages of a construction company in the modern market by improving its quality and product management system. We consider the implementation of the provisions of international standards ISO 9000 series as an effective solution to the problem. Quality improvement is a continuous work aimed at improving the technical level of product quality, quality of its manufacture, improving production elements and the quality system itself. The authors of the article give a specific method for improving the enterprise quality management system with a developed sequence. A risk-based approach to creating an enterprise quality management system was also considered. The main research methods in assessing the technical condition of certain building materials are differential, integrated and mixed methods. The authors show the calculation procedure using these methods, as well as the main results of their application. Then, the article provides a methodology for calculating the level of product quality, which is evaluated by a set of indicators, which do not include economic indicators.

scholarly journals ІНТЕГРАЦІЯ ВИМОГ СТАНДАРТІВ НАТО СЕРІЇ AQAP 2000 У СИСТЕМУ УПРАВЛІННЯ ЯКІСТЮ ПІДПРИЄМСТВА З ВИРОБНИЦТВА ВІЙСЬКОВОЇ ТЕХНІКИ

2020 ◽  
pp. 102-108
Author(s):  
Ольга Володимирівна Нємченко ◽  
Альона Юріївна Кисилевська ◽  
Віталій Леонідович Костенко
Keyword(s):  
Quality Assurance ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
International Standards ◽  
Iso 9001 ◽  
Management Systems ◽  
Quality Management Systems ◽  
Government Quality

In recent years, the security and defense sector of Ukraine has been undergoing reforms aimed at gaining the country's membership in the NATO North Atlantic Treaty Organization. One of the many aspects of these reforms is the introduction of some specific standards, in particular, the AQAP 2000 series standards in the quality management systems of military equipment enterprises. In the case of implementation of several international standards at the enterprise, there is a need to create integrated quality management systems. The article presents options for implementing two or more standards in the QMS of the enterprise, analyzes their disadvantages and advantages. The main requirements of the AQAP 2110 standard, which should be integrated with the requirements of the ISO 9001 standard in the context of the PDCA cycle ("Plan-Do-Check-Act"), are considered. The stages of the implementation of integrated QMS are described. The scheme of deliveries of products to the customer in which there is a certification of the quality management system of the manufacturer (supplier) by the external body on conformity assessment, control over the quality of production by military representation, and the government quality assurance GQA has resulted. Government quality assurance GQA means that the authorized national body carries out the process of assessing the conformity of the quality management system of the manufacturer (supplier) to the requirements of ISO 9001 and NATO standards AQAP 2000, which allows the customer to gain confidence in the quality of defense products. A special requirement is to draw up a Quality Plan, which defines the activities, processes, resources, responsibilities of the manufacturer, etc., to convince the customer and the GQA representative that the company can manufacture and supply products of appropriate quality and on time, because in case of defective products or failure to deliver is lost time for a replacement or waiting, and this is a constant risk to the country's combat readiness. Requirements for the content and design of the Quality Plan are given in the standard AQAP 2105. In addition to the above, the following specific requirements of AQAP 2110 are analyzed as the operation of the metrological support system at the enterprise according to DSTU ISO 10012, product configuration management with software according to ACMP 2100, risk management, etc.

scholarly journals Quality IT-service as a key to successful competition

2019 ◽  
Vol 7 (3) ◽  
pp. 76-80
Author(s):  
Евгений Девлин ◽  
Evgeniy Devlin
Keyword(s):  
Information Technology ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Quality Of Services ◽  
Improve Quality ◽  
It Service

The article considers the quality of services provided as one of the important parameters that determine the ability of companies to compete in the field of information technology, the quality management system as the main way to improve quality, as well as questionnaires as a type of analysis of the internal processes of the company. The basis of the article is a survey of employees of it companies and the results of its treatment by the author.

scholarly journals Benchmarking dalam Manajemen Sebuah Perpustakaan

2018 ◽  
Vol 2 (1) ◽  
pp. 23
Author(s):  
Eke Wince
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Management System ◽  
Theoretical Study ◽  
Quality Management System ◽  
Quality Of Services ◽  
Total Quality ◽  
Library Management ◽  
Library Development

This article is a theoretical study of the concept of benchmarking in library management to improve the quality of services and functions. The formulation of the problems raised is how the concept of benchmarking is and how its application to the existence and implementation of the functions of library institutions are. The method of writing in this article is to describe the concepts of benchmarking and then put the library activities on the concepts found. Benchmarking can and will be implemented in a library as a form of library development in a dynamic and sustainable way. Benchmarking done at this time tend to be external and functional. A library will apply benchmarking if its management system led to a total quality management system. It means that the empowerment of an organization's resources is developed maximally, professionally and proportionally. A library tends to benchmark, if it had a strategic planning to increase satisfaction both morally and materially.

scholarly journals QUALITY OF TOURIST SERVICES: FEATURES OF FORMATION AND MANAGEMENT

2021 ◽  
Author(s):  
Nataliia Chorna
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Tourism Industry ◽  
Iso 9001 ◽  
Quality Of Services ◽  
International Standard ◽  
Standard Quality ◽  
Tourism Enterprises

The article reveals the meaning of the concept of quality, identifies the features of the quality of tourist services, analyzes the factors that affect it. It is noted that according to the requirements of the international standard, quality is the ability of products to meet the established or anticipated needs of consumers. The basic principles and elements of quality systems, which cover all the processes necessary to ensure it, are set by the ISO 9001 series standard. It is stated that quality in tourism is both a professional tool, a management model and a marketing tool. It is proved that in modern business conditions the quality of tourist services is one of the most important components of efficiency and profitability of the tourism industry. It is substantiated that the quality of services has a significant impact on the competitiveness of tourism enterprises, and therefore requires considerable attention from the latter. It is stated that the quality of tourist services is directly related to the quality of tourist services, the approaches of consumers of tourist services and their producers to the assessment of the quality of service are analyzed. It is proved that the introduction of tourist services of consistently high quality is facilitated by the introduction of a quality management system in the activities of enterprises, the principles of its functioning are analyzed. In today's challenges, consumers are making ever higher demands on the quality of the products they consume. For tourism enterprises, high standards of service are becoming a decisive factor in competition. Considerable attention is paid to the process approach and risk-oriented thinking, which, in accordance with the international standard ISO 9001 series, characterize the quality management systems of leading companies, ensure their competitiveness in the market. The scheme of processes for the tourist enterprise is offered. It is noted that in order to meet the needs of customers, the tourist enterprise must ensure a harmonious relationship between all processes, because it is their effective functioning that determines the quality of services provided and the continuous improvement of the quality management system.

scholarly journals Addressing Quality Management System Obstacles in Jordanian Hospitals

2016 ◽  
Vol 9 (9) ◽  
pp. 34
Author(s):  
Ashraf A'aqoulah ◽  
Ahmed Bawa Kuyini ◽  
Musa T. Ajlouni
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Quality Of Services ◽  
Hospital Managers ◽  
Patients Satisfaction ◽  
Medical Directors ◽  
Efficient Hospital ◽  
Nursing Directors

<p>Quality Management System (QMS) enhances management, allows more effective organisation, improves quality of services, increases staff satisfaction and commitment to the organisation, enhances co-operation among employees and management, and improve patients’ satisfaction. Therefore, all hospitals make consistent efforts to address obstacles that face their QMS.</p><p>This study aimed to explore Hospital managers’ views about how to address QMS obstacles in Jordanian hospitals. The results from semi-structure interviews with 30 managers consisting of general directors, medical directors, administrative directors, quality directors, and nursing directors showed that hospitals can address QMS obstacles through a range of measures including but not limited to rewarding talented employees, providing good salaries and benefits, and recruiting qualified and efficient hospital managers. Recommendations for improving the implementation of QMS in Jordanian hospitals are provided.</p>

scholarly journals Digital Technology in the Management of Quality Service in Tourism Business

2019 ◽  
Vol 9 (1) ◽  
pp. 1865-1869 ◽  
Keyword(s):  
Quality Management ◽  
Digital Technology ◽  
Management System ◽  
Business Processes ◽  
Quality Management System ◽  
Tourism Industry ◽  
Quality Of Services ◽  
Special Role ◽  
Software Product

The objective need for quality management has identified the special role of digital technology in booking services, information and communication systems in the tourism business. The quality of services is one of the most important components of the efficiency and profitability of the tourism industry in the current conditions of tourism development. The quality management system of production processes in the tourism sector should be a continuous process of measures aimed at improving the level of services, improving production elements and introducing innovative technologies. All the processes of designing, ensuring and maintaining the quality of tourism products should be integrated into the quality management system. It has been established that the consistency between the priorities of the enterprise in the field of improving the quality of services and the goals of the overall set of business processes is a condition for the effective and long-term development of the enterprise. The authors determined that modern management and modeling of business processes in enterprises, speed and quality of customer service require a specialized software product developed exclusively for the needs of the tourism industry. Based on the methods of financial analysis, the authors of the article substantiated the economic feasibility of implementing Fox Manager BPA 2.5 software using the example of a travel company. The profitability index of the proposed software product will be 1.6. The estimated payback period is 1.7 years. The authors' suggestions are aimed at creating a modern workplace for sales managers and automation of internal office processes in a travel company using digital technology.

ANALISA ATAS PELAKSANAAN AUDIT MUTU INTERNAL UNTUK MENGEVALUASI EFEKTIFITAS PENERAPAN SISTEM MANAJEMEN MUTU ISO 9001:2000 (Studi Kasus pada PT. Murni Cahaya Pratama)

2019 ◽  
Vol 6 (1) ◽  
pp. 71
Author(s):  
Syarief Gerald Prasetya
Keyword(s):  
Quality Management ◽  
Management System ◽  
Audit Quality ◽  
Quality Management System ◽  
Internal Audit ◽  
International Standards ◽  
Assessment Process ◽  
Iso 9001 ◽  
Internal Quality

Quality of Internal Audit is an activity which is very important and is a requirement in the implementation of ISO 9001:2000 standard, which aims to monitor the quality of the verifying the suitability and effectiveness of the implementation of the system of quality compared to the reference standards and policies that have been determined. Quality of Internal Audit is an assessment process and system to see whether the processes and systems in line with documented procedures and to see the effectiveness of the procedure. By doing this assessment, the company will know the condition or situation at this time. In the end, the results of this audit will be used as a tool / material improvement in the action / prevention of at improvement. Therefore, international standards emphasize the importance of audits as a means of monitoring and verification.  ISO 9001:2000 is an international standard for quality management system. ISO 9001:2000 define the requirements and recommendations for the design and evaluation of a quality management system, which has the goal to ensure that an organization will provide products that comply with the requirements specified. The ISO 9001:2000 is only quality management standard and is not a standard product. But expected that the product resulting from  international quality management system will has a suitable quality this.  Implementation of Internal Audit Quality in the PT. Murni Cahaya Pratama program showed that the Internal Audit Quality is in accordance with plans and procedures. Results of Internal Audit Quality use as the improvement efforts for both systems, processes and products. The quality management system ISO 9001:2000 which is applied in PT. Murni Cahaya Pratama quite effective and efficient. However, there are several things that indicate the occurrence of inefisiensi and inefektivitas, this can be viewed from the inconsistency or the findings found at time internal audit been held of it occurs because human error  and the lack of knowledge and understanding of the importance of documentation, especially new employees .   Advice from the author on the results of the Internal Quality Audit was done in PT. Murni Cahaya Pratama is, for 2009 ISO 9001:2000 and Internal Quality Auditor training should been held immediately, so that all employees understand the importance of procedures and can implemented in their daily activities. Also to improve auditor's ability. Set procedures for the return of goods from the customer (return), so that when the Technical Service bring the returned goods it can be treated accordance with the procedures applicable. Consistent in their assessment of suppliers and maintain records of these assessments. Keywords: Internal Audit Quality, Quality Management System ISO 9001:2000 

Perfection of Quality Management of Hotel Services

2020 ◽  
Vol 11 (2) ◽  
pp. 417
Author(s):  
Elena Yurievna NIKOLSKAYA ◽  
Vyacheslav Anatolievich LEPESHKIN ◽  
Ivan Petrovich KULGACHEV ◽  
Anton Alexandrovich MATVEEV ◽  
Olga Yevgenievna LEBEDEVA
Keyword(s):  
Quality Management ◽  
Customer Service ◽  
Corporate Culture ◽  
Management System ◽  
Quality Management System ◽  
Quality Of Services ◽  
General Management ◽  
Functional Quality ◽  
Provision Of Services

The article is concerned with the development of approaches aimed at enhancing the quality management of hotel services. It has been proved that quality management implies the availability of relevant management sub-systems in the general management system of a hotel, with a primary purpose of controlling the organization and the provision of services. It has been established that hotel businesses cannot operate efficiently without standardizing customer service. The peculiarity of this process is an individual approach and standard structuring. It has been determined that the attainment of high quality will contribute to making a hotel business competitive and profitable by creating a quality management system that suggests marketing-based efficient business management, the establishment of the relevant corporate culture, the introduction of technical quality of services, the application of standards for functional quality of services, the incoming inspection of product quality.

APPLICATION OF THE INTERNATIONAL STANDARD ISO 14000 ON THE OJSC «STAVROPOL BREWERY»

2020 ◽  
Author(s):  
Н.М. ПРИВАЛОВА ◽  
М.В. ДВАДНЕНКО ◽  
Л.Ю. КИСЕЛЕВА
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
International Standards ◽  
National Standards ◽  
Iso 9001 ◽  
High Quality ◽  
Iso 14000 ◽  
Quality Of Products

Проведен анализ построения системы управления качеством на ОАО Ставропольский пивоваренный завод . Отмечено, что гарантией стабильно высокого качества продукции является внедрение на предприятии СМК на базе международных стандартов ISO серии 14000 согласно национальным стандартам ГОСТ Р ИСО 9001 и ГОСТ Р ИСО 14000. The analysis of the construction of the quality management system at OJSC Stavropol brewery is carried out. It is noted that the guarantee of consistently high quality of products of this enterprise is the introduction of QMS at the enterprise on the basis of international standards ISO 14000 series in accordance with national standards GOST R ISO 9001 and GOST R ISO 14000.

Sign in / Sign up

Export Citation Format

Share Document