scholarly journals A Cross-cultural Comparison of Chinese and American Tourists’ Satisfaction with Chengdu

2021 ◽  
Vol 251 ◽  
pp. 03026
Author(s):  
Xueqian Liu
Keyword(s):  
Content Analysis ◽  
Word Of Mouth ◽  
Online Reviews ◽  
Cross Cultural ◽  
Cultural Dimensions ◽  
Cultural Comparison ◽  
Cross Cultural Comparison ◽  
Inbound Tourism ◽  
Similarities And Differences ◽  
Tourist Information

Compared with China’s domestic and outbound tourism, China’s inbound tourism has developed relatively slowly. An understanding of cultural similarities and differences can support destination managers in formulating strategies and increase the satisfaction of inbound tourists. As one of the best tourist cities in China, Chengdu is an important destination for inbound tourists. Meanwhile, American tourists are the major source of tourists for Chengdu’s inbound tourism. Based on the Cultural Dimensions Theory proposed by Hofstede, this research focuses on a cross-cultural comparison of two important markets for Chengdu tourism: Chinese and American tourists. In addition, electronic word-of-mouth (E-WOM) has become an important source of tourist information, the analysis of E-WOM may provide more insights into users’ feelings than questionnaires. This study uses content analysis to quantify online reviews and importance performance analysis to compare the importance and satisfaction of Chinese and American tourists with destination attributes. The results clearly show the comparison between the two groups in destination assessment.

Of Frames and Cultures - A Cross-Cultural Comparison of TV Newscasts

2006 ◽  
Vol 18 (4) ◽  
pp. 160-173 ◽  
Author(s):  
Maria Senokozlieva ◽  
Oliver Fischer ◽  
Gary Bente ◽  
Nicole Krämer
Keyword(s):  
Content Analysis ◽  
Arab World ◽  
Methodological Approach ◽  
Cross Cultural ◽  
Cultural Comparison ◽  
Explorative Study ◽  
Cross Cultural Comparison ◽  
Tv News ◽  
The Usa ◽  
The Relationship

Abstract. TV news are essentially cultural phenomena. Previous research suggests that the often-overlooked formal and implicit characteristics of newscasts may be systematically related to culture-specific characteristics. Investigating these characteristics by means of a frame-by-frame content analysis is identified as a particularly promising methodological approach. To examine the relationship between culture and selected formal characteristics of newscasts, we present an explorative study that compares material from the USA, the Arab world, and Germany. Results indicate that there are many significant differences, some of which are in line with expectations derived from cultural specifics. Specifically, we argue that the number of persons presented as well as the context in which they are presented can be interpreted as indicators of Individualism/Collectivism. The conclusions underline the validity of the chosen methodological approach, but also demonstrate the need for more comprehensive and theory-driven category schemes.

Sweet Spot

2020 ◽  
Vol 48 (3-4) ◽  
pp. 185-226
Author(s):  
Dave Centeno
Keyword(s):  
The Philippines ◽  
Cross Cultural ◽  
Cultural Dimensions ◽  
Cultural Comparison ◽  
Cultural Fit ◽  
Cross Cultural Comparison ◽  
Family Orientation ◽  
Consumer Values ◽  
Intelligence Models ◽  
The Two Cultures

Abstract This paper explores the shared cultural dimensions between Filipinos and Koreans through cross-cultural comparison. Filipinos identified and assessed potential cultural similarities and differences with Koreans and vice versa. A survey was designed and was used to dimensionalise cultural fit in terms of general values and practices integrated in their consumption behaviours. The study involved Filipinos who have substantial exposure and experience with Korea and Koreans who are living in the Philippines. Using a proposed constructed framework on comparative relativism or the idea of “comparisons of comparisons,” findings suggest that power distance and family orientation dimensions are shared by both cultures. In addition, the two cultures share consumer values and practices, such as emotional consumption, reference to social influences, and epistemic consumption (adherence to functionality). Implications are positioned on the practical and policy-oriented contextual motivations as well as potential alternatives and updates on existing cultural dimensions and intelligence models through the paradigm of comparative relativism.

Comparative analysis of the methods of speech impact in advertising slogans of Chinese and Russian languages

2020 ◽  
pp. 41-53
Author(s):  
Anastasiia Sergeevna Kartaleva
Keyword(s):  
Communication Strategies ◽  
Level Structure ◽  
Cross Cultural ◽  
Cultural Comparison ◽  
Cross Cultural Comparison ◽  
Communicative Strategies ◽  
Similarities And Differences ◽  
The Impact ◽  
Advertising Communication ◽  
Selection Of

This article is dedicated to the analysis of slogans in Chinese and Russian languages, as well as the characteristic to each language communicative strategies, for determining similarities and differences of the peculiarities of their implementation. In the course of analysis, the author determined the target focus of advertising text, which in turn, defines the selection of language tools that implement one or another strategy. Having conducted a cross-cultural comparison based on materials of the slogans in Chinese and Russian languages, the author revealed the communication strategies and speech techniques implemented in each text, and calculated the number their occurrences. The scientific novelty consists in discovery of the elements of level structure of speech impact of advertising (communication strategies and speech techniques typical for a particular advertising discourse). The elements are carefully explored and described. This article is first to describe the comparison of communication strategies and speech techniques are also described within the framework of juxtaposition of Russian and Chinese languages. The acquired results demonstrate the impact of communication strategies upon the perception of advertised information, as well as dependence of communication strategies on the cultural aspect.

Participation Motives in Competitive Sports: A Cross-Cultural Comparison

1992 ◽  
Vol 9 (2) ◽  
pp. 114-122 ◽  
Author(s):  
Lena Fung
Keyword(s):  
Great Britain ◽  
Cross Cultural ◽  
Competitive Sports ◽  
Cultural Comparison ◽  
Eligibility Criteria ◽  
Cross Cultural Comparison ◽  
Similarities And Differences ◽  
Track Athletes ◽  
Participation Motives ◽  
The U.S

The motives for participating in competitive sports among male and female elite disabled athletes from different countries have not been studied. Similarities and differences were therefore examined in the rating of importance of the seven motive factors of fitness, team atmosphere, skill development, excitement and challenge, friendship, achievement and status, and energy release. The countries studied included the U.S., Great Britain, and Japan. Data were collected during the Seoul Paralympics from 15 male and 15 female track athletes ages 20–30 from each country. All subjects competed in wheelchairs and met the eligibility criteria of the International Stoke Mandeville Games Federation. The instrument used was a questionnaire designed by Gould, Feltz, and Weiss (1985) to examine motives for participating in competition. There were significant differences among athletes from the three countries in the motive factors of fitness, team atmosphere, and excitement and challenge. Gender differences were found in the motive factors of friendship as well as achievement and status.

Hospitality-based critical incidents: a cross-cultural comparison

2014 ◽  
Vol 26 (1) ◽  
pp. 50-68 ◽  
Author(s):  
Scott R. Swanson ◽  
Yinghua Huang ◽  
Baoheng Wang
Keyword(s):  
Critical Incident ◽  
Critical Incidents ◽  
Word Of Mouth ◽  
Cross Cultural ◽  
Cultural Comparison ◽  
Repurchase Intention ◽  
Content Type ◽  
Cross Cultural Comparison ◽  
The Usa ◽  
Public Voice

Purpose – The purpose of this paper is to provide a cross-cultural comparison of Chinese and American hospitality customers who report critical incidents and the resulting influences that these incidents and recovery efforts had on behavior. Recognizing that hospitality-based organizations are increasingly operating internationally, the study provides insights for managing customer relationships. Design/methodology/approach – The study utilizes the critical incident technique in conjunction with a structured self-administered questionnaire. The sampling approach resulted in 1,146 usable responses. Findings – The results demonstrate statistically significant cultural differences between American and Chinese consumers in terms of reported critical incident types, recovery approaches, and post-incident private voice, public voice, and repurchase intention. Research limitations/implications – This research uses cultural value scores for China and the USA as a way to explain and discuss the findings. Hofstede's model was not tested and the provided explanations should be viewed with caution. Practical implications – The results of this research can provide practitioners with guidelines in regards to service recovery tactics, as well as insights into how customers respond to critical incidents across different cultures. Originality/value – This study adds to the existing literature by investigating empirically critical incident types, recovery tactics, and the consumer post-encounter behaviors of public voice (i.e. complaining), private voice (i.e. negative word-of-mouth, positive word-of-mouth), and repurchase intention in China and the USA.

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