scholarly journals An Investigation of Personality Traits in Relation to Job and Career Satisfaction of Information Technology Professionals

2007 ◽  
Vol 22 (2) ◽  
pp. 174-183 ◽  
Author(s):  
John W. Lounsbury ◽  
Lauren Moffitt ◽  
Lucy W. Gibson ◽  
Adam W. Drost ◽  
Mark Stevens
Keyword(s):  
Job Satisfaction ◽  
Information Technology ◽  
Personality Traits ◽  
Customer Service ◽  
Career Satisfaction ◽  
Career Planning ◽  
Future Research ◽  
Job Descriptions ◽  
Related Factors ◽  
Work Related

Personality traits were examined in relation to job satisfaction and career satisfaction for 1059 information technology (IT) professionals. As hypothesized, eight traits were significantly related to both job and career satisfaction: Assertiveness, Emotional Resilience, Extraversion, Openness, Teamwork Disposition, Customer Service Orientation, Optimism, and Work Drive. Regression analyses indicated that sets of three and four traits accounted for 17 and 25%, respectively, of job and career satisfaction variance. As expected, career satisfaction correlations were of generally higher magnitude than corresponding job satisfaction correlations. Results were interpreted in terms of IT research and theorizing. The findings that Extraversion and Teamwork Disposition were related to job and career satisfaction contravenes job descriptions and career planning advice, suggesting that independent introverts are better suited for IT work. Given that adult personality is antecedent to work experiences, it was suggested that future research proposing to show the effects of work-related factors such as pay and challenge on job or career satisfaction should first control for personality traits. Other practical and theoretical implications were noted.

Holland's Vocational Theory and Personality Traits of Information Technology Professionals

2010 ◽  
pp. 529-543 ◽  
Author(s):  
John W. Lounsbury ◽  
R. Scott Studham ◽  
Robert P. Steel ◽  
Lucy W. Gibson ◽  
Adam W. Drost
Keyword(s):  
Personality Traits ◽  
Customer Service ◽  
Career Satisfaction ◽  
Career Planning ◽  
Information Technology Professionals ◽  
It Professionals ◽  
Emotional Resilience ◽  
Vocational Theory ◽  
Management Functions ◽  
Training Professional

Drawing on Holland’s (1985, 1996) vocational theory and based on a sample of 9,011 IT professionals, two research questions were investigated. On what personality traits do IT professionals differ from other occupations and which of these are also related to their career satisfaction? Five traits met both these criteria—Emotional Resilience, Openness, Tough-Mindedness, and Customer Service—for which IT professionals had higher scores, and conscientiousness, for which they had lower scores. IT career satisfaction was also positively related to E xtraversion, Agreeableness/Teamwork, Assertiveness, Optimism, Tough-Mindedness, Work Drive, and Visionary Style. Results are discussed in terms of the fit of these traits with IT work and the value of these insights for personnel-management functions like selection, training, professional development, and career planning.

Holland’s Vocational Theory and Personality Traits of Information Technology Professionals

2011 ◽  
pp. 2087-2101
Author(s):  
John W. Lounsbury ◽  
R. Scott Studham ◽  
Robert P. Steel ◽  
Lucy W. Gibson ◽  
Adam W. Drost
Keyword(s):  
Personality Traits ◽  
Customer Service ◽  
Career Satisfaction ◽  
Career Planning ◽  
Information Technology Professionals ◽  
It Professionals ◽  
Emotional Resilience ◽  
Vocational Theory ◽  
Management Functions ◽  
Training Professional

Drawing on Holland’s (1985, 1996) vocational theory and based on a sample of 9,011 IT professionals, two research questions were investigated. On what personality traits do IT professionals differ from other occupations and which of these are also related to their career satisfaction? Five traits met both these criteria—Emotional Resilience, Openness, Tough-Mindedness, and Customer Service—for which IT professionals had higher scores, and conscientiousness, for which they had lower scores. IT career satisfaction was also positively related to E xtraversion, Agreeableness/Teamwork, Assertiveness, Optimism, Tough-Mindedness, Work Drive, and Visionary Style. Results are discussed in terms of the fit of these traits with IT work and the value of these insights for personnel-management functions like selection, training, professional development, and career planning.

Key personality traits and career satisfaction of customer service workers

2012 ◽  
Vol 22 (5) ◽  
pp. 517-536 ◽  
Author(s):  
John W. Lounsbury ◽  
Nancy Foster ◽  
Patrick C. Carmody ◽  
Ji Young Kim ◽  
Lucy W. Gibson ◽  
...  
Keyword(s):  
Personality Traits ◽  
Customer Service ◽  
Career Satisfaction ◽  
Service Workers

scholarly journals Decent Work’s Association With Job Satisfaction, Work Engagement, and Withdrawal Intentions in Australian Working Adults

2020 ◽  
Vol 29 (1) ◽  
pp. 18-35
Author(s):  
Peter McIlveen ◽  
P. Nancey Hoare ◽  
Harsha N. Perera ◽  
Chris Kossen ◽  
Louisa Mason ◽  
...  
Keyword(s):  
Job Satisfaction ◽  
Work Engagement ◽  
Psychological Research ◽  
Measurement Properties ◽  
Future Research ◽  
Decent Work ◽  
Related Factors ◽  
Working Adults ◽  
Correlated Factors ◽  
Main Effects

The present research is focused on the measurement properties of the Decent Work Scale (DWS) in Australia and adds to the cumulative evidence of the measure’s international utility for psychological research into the role of work in people’s lives. The study contributes new evidence via a survey of a sample of workers ( N = 201) who completed the DWS and criterion measures of career-related factors including job satisfaction, work engagement, and withdrawal intentions. Correlated factors, higher order, and bifactor models were tested using confirmatory factor analysis. All models were satisfactory and the bifactor model evinced preferable fit. The DWS Values Congruence subscale predicted all criterion measures. Workers’ incomes and ratings of their occupations’ prestige had no main effects or interaction effect on the DWS subscales. Recommendations for future research include testing the DWS’s relations with measures of mental health which are known correlates of career-related outcomes.

Developing leadership attributes that make academic employees feel more positive

2019 ◽  
Vol 28 (2) ◽  
pp. 3-5
Keyword(s):  
Job Satisfaction ◽  
Design Methodology ◽  
Reading Time ◽  
Career Satisfaction ◽  
Executive Leadership ◽  
Content Type ◽  
Leadership Attributes ◽  
Work Related ◽  
Pertinent Information ◽  
Practical Implications

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings This research paper concentrates on modeling the extent to which four employee leadership attributes translate to stimulating an individual employee's own work-related attitudes. A survey of Malaysian university-employed academics revealed that executive, innovative, adaptive, and effective employee leadership attributes all contribute to boosting work-related attitudes in the form of organizational commitment, job satisfaction, and career satisfaction. Innovative and executive leadership attributes proved to be the most powerfully positive catalysts of the identified work-related attitudes. Originality/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

scholarly journals Time for work: Analyzing the role of time perspectives in work attitudes and behaviors

2019 ◽  
Author(s):  
Katarzyna Wojtkowska ◽  
Maciej Stolarski ◽  
Gerald Matthews
Keyword(s):  
Job Satisfaction ◽  
Individual Differences ◽  
Personality Traits ◽  
Work Engagement ◽  
Time Perspective ◽  
Work Behaviors ◽  
Work Related ◽  
Attitudes And Behaviors ◽  
And Behaviors

AbstractPrevious research has provided strong evidence for a pronounced role of time perspective (TP) in various areas of human functioning, including cognitive processes, mental and physical health, environmental behaviors, and relationship quality. The aim of the present study was to investigate the role of individual differences in TP in work-related attitudes and behaviors. In a sample of 200 office workers, we administered a set of questionnaires measuring TPs, job satisfaction, work engagement, Organizational Citizenship Behavior (OCB) and Counterproductive Work Behavior (CWB). Additionally, we controlled for the Big Five personality traits which may be related to the work-related outcomes of interest. Analyses of the data revealed that Future-Positive TP predicted more desired work-related outcomes, i.e., higher job satisfaction, work engagement, and OCB, and lower CWB. An opposite pattern of associations was observed for Present-Fatalistic, Deviation from Balanced Time Perspective, and (partially) for Future-Negative TPs. The vast majority of these effects were still significant after controlling for personality traits. Using path modelling we also demonstrated that the effects of TPs on work behaviors (OCB and CWB) are mostly mediated by job satisfaction and engagement. The present results suggest that TP theory may prove to be a useful tool in organizational psychology for understanding individual differences in work behaviors.

scholarly journals Acting the part: Emotional intelligence and job satisfaction as predictors of emotional labor in travel agencies

2020 ◽  
pp. 146735842096565
Author(s):  
Milena Nedeljković Knežević ◽  
Marko D Petrović ◽  
Sanja Kovačić ◽  
Maja Mijatov ◽  
Darko B Vuković ◽  
...  
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Customer Service ◽  
Emotional Labor ◽  
Structural Equation ◽  
Work Motivation ◽  
Future Research ◽  
Mediating Role ◽  
Travel Agencies ◽  
Novi Sad

Employees of retail travel agencies in sales roles can have long-lasting, direct contact with tourists which, in the case of poor customer service, can be extremely problematic for businesses. Because of this, it is important to understand how employees manage their emotions to help them to remain satisfied with their work, thus contributing to the satisfaction of tourists. However, job satisfaction, emotional intelligence and emotional labor in tourism have not previously been studied together as variables in a single model. This research analyses the mediating role of emotional intelligence in the relationship between job satisfaction and emotional labor in travel agencies, as well as job satisfaction as an antecedent of emotional labor. Data were collected from 160 employees of 45 travel agencies in the Serbian cities of Belgrade and Novi Sad. Results show that employees’ emotional intelligence mediates the positive relationship between job satisfaction and emotional labor. Management implications: Increasing employees’ emotional intelligence through training and development and actively recruiting employees with high emotional intelligence will reduce emotional exhaustion and improve customer satisfaction for retail travel agencies. Future research should include employees from other countries, in order to make comparisons and to validate results, as well as to test the created model by structural equation modelling (SEM), involving some other possible mediators, such as socio-demographics, personality traits or work motivation.

Work engagement, job satisfaction, and turnover intentions

2016 ◽  
Vol 28 (4) ◽  
pp. 737-761 ◽  
Author(s):  
Lu Lu ◽  
Allan Cheng Chieh Lu ◽  
Dogan Gursoy ◽  
Nathan Robert Neale
Keyword(s):  
Job Satisfaction ◽  
Work Engagement ◽  
Turnover Intentions ◽  
Related Factors ◽  
Content Type ◽  
Work Related ◽  
Depth Analysis ◽  
Hotel Managers ◽  
Line Level ◽  
The Relationship

Purpose This study aims to investigate the influence of employee positions (supervisor vs line-level employee) on work-related variables (e.g. work engagement, job satisfaction and turnover intentions). Design/methodology/approach Data were collected from line-level employees and supervisors of 29 mid- to up-scale hotels. A series of one-way ANCOVA were performed to test the position differences in work engagement, job satisfaction and turnover intentions. Hierarchical regression analyses were conducted to examine the moderating role of employees’ positions on the relationships between those variables. Findings Supervisors have significantly higher work engagement and lower turnover intentions than line-level employees, whereas job satisfaction does not differ across positions. Employee positions significantly moderate the relationship between absorption and job satisfaction, and the relationship between dedication and turnover intentions. Practical implications This study provides an in-depth analysis for hotel managers to capture work-related factors (i.e. work engagement, job satisfaction and turnover intentions) across employee positions. Dedication is the primary barometer that significantly leads to job satisfaction and reduced turnover intentions compared to vigor and absorption. Although job satisfaction may be boosted by improving employee work engagement (i.e. vigor, dedication and absorption), increasing absorption is not an effective solution to increase supervisors’ job satisfaction. Hotel managers need to carefully monitor supervisors’ levels of dedication, given its focal impact on turnover intentions. Originality/value This study is one of the first attempts to examine the differences between line-level employees’ and supervisors’ work engagement (i.e. vigor, dedication and absorption) and its consequences (i.e. job satisfaction and turnover intentions). Findings highlight the unique influence of the individual dimension of work engagement on job satisfaction and turnover intentions. This study reveals the moderating effect of employee positions on the links between engagement dimensions and consequences.

scholarly journals Ethical climate and nurse competence – newly graduated nurses' perceptions

2014 ◽  
Vol 22 (8) ◽  
pp. 845-859 ◽  
Author(s):  
Olivia Numminen ◽  
Helena Leino-Kilpi ◽  
Hannu Isoaho ◽  
Riitta Meretoja
Keyword(s):  
Job Satisfaction ◽  
Work Environment ◽  
Ethical Leadership ◽  
Ethical Climate ◽  
Turnover Intentions ◽  
Professional Competence ◽  
Future Research ◽  
Related Factors ◽  
Ethical Climates ◽  
Newly Graduated Nurses

Background: Nursing practice takes place in a social framework, in which environmental elements and interpersonal relations interact. Ethical climate of the work unit is an important element affecting nurses’ professional and ethical practice. Nevertheless, whatever the environmental circumstances, nurses are expected to be professionally competent providing high-quality care ethically and clinically. Aim: This study examined newly graduated nurses’ perception of the ethical climate of their work environment and its association with their self-assessed professional competence, turnover intentions and job satisfaction. Method: Descriptive, cross-sectional, correlational research design was applied. Participants consisted of 318 newly graduated nurses. Data were collected electronically and analysed statistically. Ethical considerations: Ethical approval and permissions to use instruments and conduct the study were obtained according to required procedures. Data were rendered anonymous to protect participant confidentiality. Completing the questionnaire was interpreted as consent to participate. Findings: Nurses’ overall perception of the ethical climate was positive. More positive perceptions related to peers, patients and physicians, and less positive to hospitals and managers. Strong associations were found between perceived ethical climate and self-assessed competence, turnover intentions in terms of changing job, and job satisfaction in terms of quality of care. Nurses at a higher competence level with positive views of job satisfaction and low turnover intentions perceived the climate significantly more positively. Conclusion: Nursing management responsible for and having the power to implement changes should understand their contribution in ethical leadership, as well as the multidimensional nature of nurses’ work environment and the interaction between work-related factors in planning developmental measures. Future research should focus on issues in nurse managers’ ethical leadership in creating ethical work environments. There is also a need for knowledge of newly graduated nurses’ views of factors which act as enhancers or barriers to positive ethical climates to develop. Interventions, continuing education courses, and discussions designed to promote positive ethical climates should be developed for managers, nurses, and multi-professional teams.

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