The Balanced Scorecard of the Swedish Police Service: 7000 officers in total quality management project

2001 ◽  
Vol 12 (7) ◽  
pp. 958-966 ◽  
Author(s):  
Kjell Elefalk
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Balanced Scorecard ◽  
Total Quality ◽  
Police Service ◽  
The Balanced Scorecard ◽  
Management Project

Total quality management and innovation

2017 ◽  
Vol 34 (3) ◽  
pp. 418-437 ◽  
Author(s):  
Kaylasson Maistry ◽  
Dinesh Kumar Hurreeram ◽  
Vinaysing Ramessur
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Balanced Scorecard ◽  
Structural Equation ◽  
Agricultural Research ◽  
Survey Instrument ◽  
Total Quality ◽  
Content Type ◽  
The Balanced Scorecard ◽  
Novel Approach

Purpose The purpose of this paper is to illustrate the relationship between total quality management (TQM) and innovation and the way each impacts on the performance of agricultural research and development (R&D) organisations. Design/methodology/approach A gap score survey instrument based on the balanced scorecard approach, 25 most commonly reported TQM practices and two types of innovation were considered for data collection. Structural equation modelling was used for the analysis of the relationships between the surveyed constructs. Findings A positive relationship between TQM, innovation and performance was observed. A hypothesised model depicting the complex relationships between the investigated constructs was developed. Practical implications The model, which also predicts total effects of various organisational practices on performance, provides an opening for developing a TQM-innovation-performance framework for agricultural R&D organisations. Originality/value The survey instrument presents a novel approach for assessment of R&D policies and practices through determination of gap scores.

scholarly journals TOTAL QUALITY MANAGEMENT IN THE BALANCED SCORECARD

2019 ◽  
Vol 7 (2) ◽  
pp. 106-110
Author(s):  
Вера Даринская ◽  
Vera Darinskaya
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Balanced Scorecard ◽  
Total Quality ◽  
Promising Direction ◽  
The Balanced Scorecard ◽  
Economic Entity ◽  
General Quality ◽  
Short And Long Term

The article deals with the problems of strategic management of an economic entity, the formation of its information base on the basis of the system of General quality management (TQM). Special attention is paid to the balanced scorecard (BSC) as the most promising direction of accumulation and obtaining information necessary for making informed management decisions in the short and long term, which is especially important in an unstable economic situation.

scholarly journals The Application of Total Quality Management Using a Balanced Scorecard from the Point of View of the Faculty and Administrative Staff at the Faculty of Politics and Economics, Suez University.

2019 ◽  
Vol 2 (2) ◽  
pp. 111-127
Author(s):  
Aly Osman ◽  
Abeer Kabeel ◽  
Sahar Essa ◽  
Ahmad Abd Elhaleem ◽  
Mai Abd Elsmed
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Balanced Scorecard ◽  
Point Of View ◽  
Faculty Members ◽  
Administrative Staff ◽  
Total Quality ◽  
Administrative Services ◽  
The Balanced Scorecard ◽  
The University

The aim of this research is to determine the extent to which Total Quality Management can be applied using a balanced scorecard according to the balanced scorecard dimensions from the perspective of the faculty and administrative staff at the Faculty of Politics and Economics, Suez University. To achieve this aim, the researchers used a descriptive research methodology based on the questionnaire for a sample of (33) faculty members, and the administrative staff at the Faculty of Politics and Economics, Suez University. Some faculties in Egyptian universities find it difficult to measure the effectiveness and efficiency of educational and administrative services performance which were provided to clients as well as the difficulty of measuring the outputs of these services, so Balanced Scorecard is the best tool for evaluating and measuring the performance of these services and outputs. The results of the study showed a statistically significant effect of the use of balanced scorecard dimensions (financial, internal processes, clients, and growth and learning indicators). One of the most important results of the research was that there is a clear variation in the level of awareness of the components of the use of balanced scorecard indicators in the application of total quality management, which reflects the importance of using the balanced scorecard in evaluating the university performance in light of the philosophy and mission of the university. The clients dimension is the most important dimension for it’s directly reflects on the satisfaction of clients from the provided service, and the financial perspective can be achieved by develop programs and academic services to increase the variety of revenues for the development of academic and administrative performance through the support of innovations and creative activities of scientific and professional efficiency of students, faculty members and administrators with the consolidation of a culture of technological knowledge of developments in the global academic arena.

scholarly journals Developing an Appropriate Performance Measurement Framework for Total Quality Management in Construction, and other Industries

2017 ◽  
Author(s):  
Behnam Neyestani
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Performance Measures ◽  
Balanced Scorecard ◽  
Success Factors ◽  
Management Technique ◽  
Total Quality ◽  
Construction Firms ◽  
Measurement Framework ◽  
Suitable Framework

Total quality management (TQM) is a set of opinions and ideas that widely called “management philosophy”. This management technique is able to assist the construction firms in improving continuously the organization's performance, in order to satisfy customers and survive in the market. The success of TQM implementation is tightly dependent on identifying and selecting the appropriate critical success factors (CSFs), quality tools, and performance measures (KPIs) within TQM framework. Doubtlessly, a set of suitable performance measures (indicators) has a significant role to verify and ensure that TQM implementation can successfully achieve its aims in the organization. Thus, the main purpose of this paper was to develop a suitable framework to assess the effects of TQM implementation on organization's performance in construction industry. For this aim, the study was conducted a comprehensive literature review to specify the existing key performance indicators (KPIs) from 26 TQM frameworks that formulated by scholars. In data analysis, the only 20 KPIs were found of 26 TQM studies. The extracted KPIs (20) classified based on four dimensions of balanced scorecard (BSC), and then arranged from highest to lowest frequency for each perspective of BSC. Finally, a total of ten KPIs were determined and presented within BSC system as an appropriate performance measures framework, which enables evaluating critical areas that very vital to the success of TQM implementation in construction firms at project and enterprise levels.

scholarly journals Developing an Appropriate Performance Measurement Framework for Total Quality Management (TQM) in Construction and Other Industries

2016 ◽  
Vol 5 (2) ◽  
pp. 32 ◽  
Author(s):  
Behnam Neyestani ◽  
Joseph Berlin P. Juanzon
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Performance Measures ◽  
Balanced Scorecard ◽  
Success Factors ◽  
Management Technique ◽  
Total Quality ◽  
Construction Firms ◽  
Measurement Framework ◽  
Suitable Framework

<div><p><em>Total quality management (TQM) is a set of opinions and ideas that widely called “management philosophy”. This management technique is able to assist the construction firms in improving continuously the organization's performance, in order to satisfy customers and  survive in the market. The success of TQM implementation is tightly dependent on identifying and selecting the appropriate critical success factors (CSFs), quality tools, and performance measures (KPIs) within TQM framework.  Doubtlessly, a set of suitable performance measures (indicators) has a significant role to verify and ensure that TQM implementation can successfully achieve its aims in the organization. Thus, the main purpose of this paper was to develop a suitable framework to assess the effects of TQM  implementation on organization's performance in construction industry. For this aim, the study was conducted a comprehensive literature review to specify the existing key performance indicators (KPIs) from 26 TQM frameworks that formulated by scholars. In data analysis, the only 20 KPIs were found of 26 TQM studies. The extracted KPIs (20) classified based on four dimensions of balanced scorecard (BSC), and then arranged from highest to lowest frequency for each perspective of BSC. Finally, a total of ten KPIs were determined and presented within BSC system as an appropriate performance measures framework, which enables evaluating critical areas that very vital to the success of TQM implementation in construction firms at project and enterprise levels.</em></p></div>

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