scholarly journals The Application of Total Quality Management Using a Balanced Scorecard from the Point of View of the Faculty and Administrative Staff at the Faculty of Politics and Economics, Suez University.

2019 ◽  
Vol 2 (2) ◽  
pp. 111-127
Author(s):  
Aly Osman ◽  
Abeer Kabeel ◽  
Sahar Essa ◽  
Ahmad Abd Elhaleem ◽  
Mai Abd Elsmed
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Balanced Scorecard ◽  
Point Of View ◽  
Faculty Members ◽  
Administrative Staff ◽  
Total Quality ◽  
Administrative Services ◽  
The Balanced Scorecard ◽  
The University

The aim of this research is to determine the extent to which Total Quality Management can be applied using a balanced scorecard according to the balanced scorecard dimensions from the perspective of the faculty and administrative staff at the Faculty of Politics and Economics, Suez University. To achieve this aim, the researchers used a descriptive research methodology based on the questionnaire for a sample of (33) faculty members, and the administrative staff at the Faculty of Politics and Economics, Suez University. Some faculties in Egyptian universities find it difficult to measure the effectiveness and efficiency of educational and administrative services performance which were provided to clients as well as the difficulty of measuring the outputs of these services, so Balanced Scorecard is the best tool for evaluating and measuring the performance of these services and outputs. The results of the study showed a statistically significant effect of the use of balanced scorecard dimensions (financial, internal processes, clients, and growth and learning indicators). One of the most important results of the research was that there is a clear variation in the level of awareness of the components of the use of balanced scorecard indicators in the application of total quality management, which reflects the importance of using the balanced scorecard in evaluating the university performance in light of the philosophy and mission of the university. The clients dimension is the most important dimension for it’s directly reflects on the satisfaction of clients from the provided service, and the financial perspective can be achieved by develop programs and academic services to increase the variety of revenues for the development of academic and administrative performance through the support of innovations and creative activities of scientific and professional efficiency of students, faculty members and administrators with the consolidation of a culture of technological knowledge of developments in the global academic arena.

Total quality management and innovation

2017 ◽  
Vol 34 (3) ◽  
pp. 418-437 ◽  
Author(s):  
Kaylasson Maistry ◽  
Dinesh Kumar Hurreeram ◽  
Vinaysing Ramessur
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Balanced Scorecard ◽  
Structural Equation ◽  
Agricultural Research ◽  
Survey Instrument ◽  
Total Quality ◽  
Content Type ◽  
The Balanced Scorecard ◽  
Novel Approach

Purpose The purpose of this paper is to illustrate the relationship between total quality management (TQM) and innovation and the way each impacts on the performance of agricultural research and development (R&D) organisations. Design/methodology/approach A gap score survey instrument based on the balanced scorecard approach, 25 most commonly reported TQM practices and two types of innovation were considered for data collection. Structural equation modelling was used for the analysis of the relationships between the surveyed constructs. Findings A positive relationship between TQM, innovation and performance was observed. A hypothesised model depicting the complex relationships between the investigated constructs was developed. Practical implications The model, which also predicts total effects of various organisational practices on performance, provides an opening for developing a TQM-innovation-performance framework for agricultural R&D organisations. Originality/value The survey instrument presents a novel approach for assessment of R&D policies and practices through determination of gap scores.

scholarly journals TOTAL QUALITY MANAGEMENT IN THE BALANCED SCORECARD

2019 ◽  
Vol 7 (2) ◽  
pp. 106-110
Author(s):  
Вера Даринская ◽  
Vera Darinskaya
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Balanced Scorecard ◽  
Total Quality ◽  
Promising Direction ◽  
The Balanced Scorecard ◽  
Economic Entity ◽  
General Quality ◽  
Short And Long Term

The article deals with the problems of strategic management of an economic entity, the formation of its information base on the basis of the system of General quality management (TQM). Special attention is paid to the balanced scorecard (BSC) as the most promising direction of accumulation and obtaining information necessary for making informed management decisions in the short and long term, which is especially important in an unstable economic situation.

scholarly journals Obstacles of TQM Implementation in Saudi Universities: An Empirical Study

2021 ◽  
Vol 10 (4) ◽  
pp. 186
Author(s):  
Reema Mahmoud Abod AlOqlah
Keyword(s):  
Quality Management ◽  
Human Resources ◽  
Total Quality Management ◽  
Study Data ◽  
Point Of View ◽  
Faculty Members ◽  
Financial Resources ◽  
Academic Rank ◽  
Top Management ◽  
Total Quality

This study aims to identify the obstacles to the application of total quality management at the Saudi University from the faculty members' point of view and to identify the significance of statistical differences in the obstacles to the application of total quality management in Saudi universities from the viewpoint of faculty members according to the variables of gender, academic rank, and college. To achieve the study objectives, the researcher used the descriptive design and quantitative approach, depending on the questionnaire as the main instrument for collecting study data. The study was applied to a sample consisting of (350) faculty members at Imam Abdulrahman bin Faisal University, who were selected randomly, the number of questionnaires valid for analysis (277) questionnaires. Among the most prominent results of this study showed that top management obstacles, human resources obstacles, student’s obstacles, financial resources, educational technology obstacles, community service obstacles, obstacles to scientific research, organizational culture obstacles, and educational curriculum obstacles are affecting on implementation of TQM at Imam Abdulrahman bin Faisal University from point of view faculty members. The results showed the top management obstacles came in the first rank among the obstacles that affect TQM implementation, followed by student’s obstacles, while financial resources obstacles and human resources obstacles come in the last obstacles affect TQM implementation at Imam Abdulrahman bin Faisal University from point of view faculty members. Also, the results showed there are no significant statistical differences in the obstacles to the application of total quality management according to the variables of gender, academic rank, and college.   Received: 4 March 2021 / Accepted: 6 May 2021 / Published: 8 July 2021

scholarly journals Understanding Total Quality Management in Context: Qualitative Research on Managers’ Awareness of TQM Aspects in the Greek Service Industry

2015 ◽  
Author(s):  
Alexandros Psychogios ◽  
Constantinos Priporas
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Service Industry ◽  
Point Of View ◽  
Service Organizations ◽  
Total Quality ◽  
Public And Private ◽  
Major Argument ◽  
Public And Private Sector ◽  
Depth Interviews

This study addresses managers’ awareness and familiarity with Total Quality Management (TQM). Eighteen (18) semi-structured, in-depth interviews were conducted with managers working in a variety of service organizations in Greece. The major argument of the study is that although the acronym TQM and some of its concepts and practices are known by a range of public and private sector managers, actual awareness of its “soft” side is often superficial, and managers have a relatively poor understanding of it. TQM is neither resisted nor directly absorbed by them, but they tend to see it from the technical point of view, being aware only of the importance of its “hard” aspects.

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