The impact of hospital customer orientation on burnout of public hospital service workers in New Zealand

2014 ◽  
Vol 23 (3) ◽  
pp. 189-208 ◽  
Author(s):  
Michel Rod ◽  
Nicholas Ashill
Keyword(s):  
New Zealand ◽  
Public Hospital ◽  
Customer Orientation ◽  
Hospital Service ◽  
Service Workers ◽  
The Impact

scholarly journals Union policies and the structure of part-time employment: the case of registered nursing

1970 ◽  
Vol 12 (2) ◽  
Author(s):  
Sylvia Dixon
Keyword(s):  
New Zealand ◽  
Public Service ◽  
Public Hospital ◽  
Professional Associations ◽  
The Public ◽  
Employment Patterns ◽  
Registered Nursing ◽  
Full Explanation ◽  
Part Time ◽  
The Impact

This paper cosiders the impact of the New Zealand Nurses Association and the Public Service Association upon the development of part-tinze employment patterns in public hospital-based registered nursing. It argues that an understanding of the policies and negotiating strategies of unions and professional associations is required for a full explanation of part-time employment's uneren industrial and occupational distribution.

scholarly journals A STUDY OF EFFICIENCY MANAGEMENT IN NEW ZEALAND PUBLIC HOSPITAL SERVICES

2021 ◽  
Author(s):  
◽  
Ajit Manorai Arulambalam
Keyword(s):  
New Zealand ◽  
Performance Improvement ◽  
Public Hospital ◽  
Qualitative Data ◽  
Public Hospitals ◽  
Service Improvement ◽  
Hospital Service ◽  
Performance Information ◽  
Management Information ◽  
Service Managers

<p>There is increasing policy interest in ensuring that resources are used efficiently within New Zealand public hospitals which are under increasing constraint. This thesis presents a narrative based on a qualitative analysis of the impact of the regular provision of efficiency management information on manager behaviour and achievements based on a single exploratory case study research of 11 senior service managers in New Zealand’s largest public hospital. How performance information is currently used by service managers is unknown. The research questions seek to understand to what extent managers’ use the information, what behaviours and actions result, if these managers know what they need to learn to improve performance, and what barriers impede their actions.  A qualitative research design was used to collect data from hospital service managers over a six month period. A model for a three stage information response was re-developed from existing processes and applied to the service managers who all received the hospital’s routine monthly performance information; while some participants also received specific efficiency related information. In each of the months, the participant’s perceptions of the performance information and the management of service improvement was obtained. The methodological approach is inductive using both observational and ethnographic approaches to collect qualitative data from regular surveys and interviews with participants. The findings appear to show enhanced collaboration in performance improvement discussions by managers who are provided with the specific performance information than is seen in those managers provided with the routine hospital management information. The enhanced collaboration appears to lead to greater improvements in service efficiency. The qualitative data provides a rich supplementary database of the participant managers’ experience of using performance management information, and from applying a formal Thematic Analysis (TA), management themes are identified to define the experience of the hospital service managers in using performance information. The TA provides a deeper understanding of the use of performance information by hospital service managers. The four themes were identified as: (1) direct leadership, (2) operational feedback; (3) performance signal; and (4) management development. These provide contextual meaning to purposeful management response and performance improvement.</p>

scholarly journals A STUDY OF EFFICIENCY MANAGEMENT IN NEW ZEALAND PUBLIC HOSPITAL SERVICES

2021 ◽  
Author(s):  
◽  
Ajit Manorai Arulambalam
Keyword(s):  
New Zealand ◽  
Performance Improvement ◽  
Public Hospital ◽  
Qualitative Data ◽  
Public Hospitals ◽  
Service Improvement ◽  
Hospital Service ◽  
Performance Information ◽  
Management Information ◽  
Service Managers

<p>There is increasing policy interest in ensuring that resources are used efficiently within New Zealand public hospitals which are under increasing constraint. This thesis presents a narrative based on a qualitative analysis of the impact of the regular provision of efficiency management information on manager behaviour and achievements based on a single exploratory case study research of 11 senior service managers in New Zealand’s largest public hospital. How performance information is currently used by service managers is unknown. The research questions seek to understand to what extent managers’ use the information, what behaviours and actions result, if these managers know what they need to learn to improve performance, and what barriers impede their actions.  A qualitative research design was used to collect data from hospital service managers over a six month period. A model for a three stage information response was re-developed from existing processes and applied to the service managers who all received the hospital’s routine monthly performance information; while some participants also received specific efficiency related information. In each of the months, the participant’s perceptions of the performance information and the management of service improvement was obtained. The methodological approach is inductive using both observational and ethnographic approaches to collect qualitative data from regular surveys and interviews with participants. The findings appear to show enhanced collaboration in performance improvement discussions by managers who are provided with the specific performance information than is seen in those managers provided with the routine hospital management information. The enhanced collaboration appears to lead to greater improvements in service efficiency. The qualitative data provides a rich supplementary database of the participant managers’ experience of using performance management information, and from applying a formal Thematic Analysis (TA), management themes are identified to define the experience of the hospital service managers in using performance information. The TA provides a deeper understanding of the use of performance information by hospital service managers. The four themes were identified as: (1) direct leadership, (2) operational feedback; (3) performance signal; and (4) management development. These provide contextual meaning to purposeful management response and performance improvement.</p>

The State Action Doctrine and The Local Government Antitrust Act: The Restructured Public Hospital Model

1988 ◽  
Vol 14 (2-3) ◽  
pp. 171-219
Author(s):  
Theodore N. McDowel ◽  
J. Marbury Rainer
Keyword(s):  
Local Government ◽  
Public Hospital ◽  
The State ◽  
State Action ◽  
Hospital Facility ◽  
Practical Matter ◽  
Antitrust Analysis ◽  
The Impact ◽  
State Action Doctrine ◽  
Public Entity

This Article analyzes the development and complexities of the antitrust state action doctrine and the Local Government Antitrust Act as these doctrines apply to both “municipalities” and private entities. The restructuring of a public hospital is used as a model to facilitate the antitrust analysis. The restructuring model, which typically involves the leasing of a hospital facility by a public entity to a private nonprofit corporation, offers the unique opportunity to compare the different standards employed under the state action doctrine and the Local Government Antitrust Act. As a practical matter, the Article provides a framework for a public hospital to evaluate the impact of corporate restructuring on its antitrust liability exposure and to develop strategies to minimize antitrust risks.

Sign in / Sign up

Export Citation Format

Share Document