The Impact of Client Status on Street-Level Bureaucrats’ Identity and Informal Accountability

2018 ◽  
Vol 21 (2) ◽  
pp. 182-194
Author(s):  
Saulius Pivoras ◽  
Mindaugas Kaselis
Keyword(s):  
Street Level ◽  
Street Level Bureaucrats ◽  
Informal Accountability ◽  
The Impact

scholarly journals The impact of the Covid-19 pandemic on the performance of street level bureaucrats in Brazil

2021 ◽  
Author(s):  
Gabriela Spanghero Lotta ◽  
Giordano Morangueira Magri ◽  
Ana Carolina Nunes ◽  
Beatriz Soares Benedito ◽  
Claudio Aliberti ◽  
...  
Keyword(s):  
Justice System ◽  
The Public ◽  
Street Level ◽  
Care Access ◽  
Structural Problems ◽  
Health And Social Care ◽  
Decision Making Processes ◽  
Street Level Bureaucrats ◽  
The Impact ◽  
Government Level

Abstract: Dealing with the Covid-19 pandemic requires that the State make hard decisions that involve the action of bureaucrats who interact with the population through the implementation of public policy, the street-level bureaucracy (SLB). In this paper, based on a mixed- method exploratory study, we analyze how the daily performance of street-level bureaucrats in different policy areas- health and social care, access to the justice system, public security and education - has changed during the pandemic. We also explore the repercussions of those changes. Based on the analysis of the perceptions of bureaucrats, changes in their work and in their relationship with the public, we identify three categories that illustrate the dynamics of SLB work during the pandemic: the SLB who faces the crisis on the front lines; the SLB who suffers the effects of the pandemic, but whose work does not require her to face it directly; and the SLB who began to work remotely. We conclude that, during the pandemic, SLB suffered in varying degrees an aggravation of structural problems, such as their removal from decision-making processes - now restricted to the highest government level - and the exacerbation of already existing conflicts and ambiguities.

Social workers’ perceptions of the causes of poverty in the Nordic countries

2013 ◽  
Vol 23 (1) ◽  
pp. 68-82 ◽  
Author(s):  
Helena Blomberg ◽  
Christian Kroll ◽  
Johanna Kallio ◽  
Jani Erola
Keyword(s):  
Social Workers ◽  
Survey Data ◽  
Nordic Countries ◽  
Individual Level ◽  
Street Level ◽  
The Poor ◽  
Street Level Bureaucrats ◽  
The Impact ◽  
Municipal Level ◽  
Causes Of Poverty

Street-level bureaucrats have been given an increasing role in the implementation of policies aimed at the poor. The article analyses: (1) how social workers in the Nordic countries explain the causes of poverty and whether there are variations between countries in social workers’ perceptions; and (2) the nature of the impact, if any, of various individual- and municipal-level factors on social workers’ perceptions of the causes of poverty. Survey data gathered from social workers in four countries are analysed and combined with data from the municipalities in which the respondents work. The results illustrate that social workers display a surprisingly large variation in perceptions: there are differences between countries and also differences related to individual-level factors, while municipality-level factors do not appear to influence the perceptions of social workers in an obvious way.

scholarly journals Modification of Public Policies by Street-Level Organisations: An Institutional Work Perspective

2016 ◽  
Vol 45 (4) ◽  
pp. 709-728 ◽  
Author(s):  
ERIC BREIT ◽  
TONE ALM ANDREASSEN ◽  
ROBERT H. SALOMON
Keyword(s):  
Pension Reform ◽  
Public Policies ◽  
Managerial Control ◽  
Institutional Work ◽  
Retirement Pension ◽  
Street Level ◽  
Street Level Bureaucrats ◽  
Heuristic Device ◽  
The Impact

AbstractThe literature on policy implementation is divided with regards to the impact of street-level bureaucrats on the implementation of public policies. In this paper, we aim to add to and nuance these debates by focusing on ‘institutional work’ – i.e. the creation, maintenance and disruption of institutions – undertaken by central authorities and street-level bureaucrats during public reform processes. On the basis of a case study of the organisational implementation of a retirement pension reform in the Norwegian Labor and Welfare Administration, we argue that institutional work is a useful heuristic device for conceptualising the variety of responses available to street-level bureaucrats during public reforms. We also argue that the responses demonstrate the impact of street-level bureaucrats in these reforms in the context of managerial control and regulation. Finally, we argue that the effectiveness of policy change is dependent on the institutional work of street-level bureaucrats and, in particular, on institutional work that supports the institutions created by politicians and public administrations.

Street-level bureaucrats’ attitudes towards the Finnish labour market allowance

2014 ◽  
Vol 34 (11/12) ◽  
pp. 817-834 ◽  
Author(s):  
Johanna Kallio ◽  
Arttu Saarinen
Keyword(s):  
Labour Market ◽  
Individual Characteristics ◽  
Content Type ◽  
Lutheran Church ◽  
Street Level ◽  
Security Institution ◽  
The Social ◽  
Street Level Bureaucrats ◽  
The Impact ◽  
Basic Level

Purpose – The purpose of this paper is to examine the attitudes of street-level bureaucrats from different agencies and sectors of the Finnish welfare state, namely municipal social workers, diaconal workers of the Lutheran church, benefit officials of the Social Security Institution and officials of private unemployment funds. Design/methodology/approach – The authors are interested in the following questions: What are the attitudes of street-level bureaucrats towards the labour market allowance? What is the impact of individual characteristics? The study utilised the unique national survey data of different groups of street-level bureaucrats from the year 2011 (total N=2,313). The dependent variables focus on legitimacy of the basic level of labour market allowance and sanction policies. Analyses are built around five independent variables which measure professional, personal interest and ideological factors. Findings – There are differences both between and within groups of Finnish street-level bureaucrats with regard to their attitudes concerning the labour market allowance. Social and diaconal workers believe more often than officials that the level of labour market allowance is too low, and offer less support for the idea that an unemployed person should take any job that is offered or have their unemployment security reduced. The results show that the attitudes of bureaucrats are explained by length of work history, economic situation and ideological factors. Originality/value – There have been very few analyses comparing attitudes among different groups of bureaucrats. The present study is intended to fill this gap in the literature.

Specialty Probation Officers as Street-Level Bureaucrats: Exploring How Discretion Is Perceived and Employed on a Mental Health Caseload

2021 ◽  
pp. 0306624X2199078
Author(s):  
Brice Terpstra ◽  
Philip Mulvey
Keyword(s):  
Mental Health ◽  
The United States ◽  
Probation Officer ◽  
Probation Officers ◽  
Successful Completion ◽  
Specialty Mental Health ◽  
Street Level ◽  
Street Level Bureaucrats ◽  
The Impact ◽  
Overall Effectiveness

This study explores the perceptions of specialty mental health caseload probation officers and their use of discretion in day-to-day supervision of individuals with mental illness in one large jurisdiction in the United States. Scholars have examined overall effectiveness of specialty probation programs, probation officers’ roles as street-level bureaucrats, and the impact of the mental health caseload probation officer and probationer relationship on successful completion. Less attention, however, has been placed on examining how the officers supervising these specialty caseloads perceive their roles as mental health probation officers and how they use discretion in their caseload management. The current study examines the narratives of 24 specialty mental health caseload probation officers and supervisors to understand how discretion is used on a problem-solving caseload and how discretionary decision-making may impact probationer outcomes.

Policy Refiners and Street-Level Lesson Learners

2018 ◽  
Author(s):  
Alastair Stark
Keyword(s):  
Policy Evaluation ◽  
Central Government ◽  
Street Level ◽  
Street Level Bureaucrats ◽  
Central Level ◽  
Government Level ◽  
Inquiry Lesson

This chapter explores agents who are influential in terms of inquiry lesson-learning but have not been examined before in inquiry literature. The key argument is that two types of agent—policy refiners and street-level bureaucrats—are important when it comes to the effectiveness of post-crisis lesson-learning. As they travel down from the central government level, street-level actors champion, reinterpret, and reject inquiry lessons, often because those lessons do not consider local capacities. Policy refiners, however, operate at the central level in the form of taskforces, implementation reviews, and policy evaluation processes. These refiners examine potentially problematic inquiry lessons in greater detail in order to determine whether and how they should be implemented. In doing so, these ‘mini-inquiries’ can reformulate or even abandon inquiry recommendations.

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