Pride and Anxiety: British Journalists’ Emotional Labour in the Covid-19 Pandemic

2021 ◽  
pp. 1-18
Author(s):  
Maja Šimunjak
Keyword(s):  
Emotional Labour

Recovering from Emotional Labour: A Daily Diary Study on the Role of Deep and Surface Acting

2012 ◽  
Author(s):  
Despoina Xanthopoulou ◽  
Arnold B. Bakker ◽  
Wido G. M. Oerlemans ◽  
Maria Koszucka
Keyword(s):  
Daily Diary ◽  
Diary Study ◽  
Surface Acting ◽  
Emotional Labour ◽  
Daily Diary Study

scholarly journals Emotional Labour and the Autonomy of Dependent Self-Employed Workers: The Limitations of Digital Managerial Control in the Home Credit Sector

2021 ◽  
pp. 095001702097950
Author(s):  
Esme Terry ◽  
Abigail Marks ◽  
Arek Dakessian ◽  
Dimitris Christopoulos
Keyword(s):  
Decision Making ◽  
Digital Control ◽  
Managerial Control ◽  
Emotional Labour ◽  
Labour Process ◽  
Heterogeneous Nature ◽  
Worker Autonomy ◽  
The Impact

Changes to the labour process in the home credit sector have exposed the industry’s agency workforce to increased levels of digital managerial control through the introduction of lending applications and algorithmic decision-making techniques. This article highlights the heterogeneous nature of the impact of digitalisation on the labour process and worker autonomy – specifically, in terms of workers’ engagement in unquantified emotional labour. By considering the limitations of digital control in relation to qualitative elements of the labour process, it becomes evident that emotional labour has the scope to be a source of autonomy for dependent self-employed workers when set against a backdrop of heightened digital control. This article therefore contributes to ongoing labour process debates surrounding digitalisation, quantified workers and digital managerial control.

Emotional labour and successful ageing in the workplace among older Chinese employees

2012 ◽  
Vol 33 (6) ◽  
pp. 1036-1051 ◽  
Author(s):  
FRANCIS CHEUNG ◽  
ANISE M. S. WU
Keyword(s):  
Job Satisfaction ◽  
Structural Equation ◽  
Hong Kong Chinese ◽  
Successful Ageing ◽  
Surface Acting ◽  
Emotional Labour ◽  
Equation Modelling ◽  
Chinese Workers ◽  
Older Chinese ◽  
The Relationship

ABSTRACTIn this study, we examined the relationship between emotional labour and successful ageing among older Hong Kong Chinese workers. We also investigated whether job satisfaction mediated the association between emotional labour and successful ageing in the workplace. Results show that deep acting was positively related to successful ageing in the workplace, whereas surface acting was negatively related to the same. Structural equation modelling shows that job satisfaction partially mediated the association between emotional labour and successful ageing in the workplace. The limitations of the study and further recommendations are also discussed.

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