Reframing the past: A new approach in service quality assessment

2012 ◽  
Vol 23 (11-12) ◽  
pp. 1329-1343 ◽  
Author(s):  
Armando Calabrese ◽  
Francesco Scoglio
Keyword(s):  
Service Quality ◽  
Quality Assessment ◽  
New Approach ◽  
The Past

scholarly journals THE EFFECT OF PRICE ON THE WATERPARK VISITORS’ SATISFACTION

2019 ◽  
Vol 5 (1) ◽  
pp. 133
Author(s):  
Mariaty Ibrahim ◽  
Musadad Musadad
Keyword(s):  
Service Quality ◽  
Hypothesis Testing ◽  
T Test ◽  
Coefficient Of Determination ◽  
New Approach ◽  
Visitor Satisfaction ◽  
The Past ◽  
Simple Regression

The quality of a good or service is mostly determined by the consumers. Accordingly, satisfying consumers can be attained by providing good quality products which are not only affected by the service quality itself, but also by other factors, including price. Price issues faced by Queen Star Waterpark in Siak Regency of Riau Province in the past three years have decreased the number of visitors and raised visitors’ complaints. This study, therefore, was aimed at finding out the effect of price on visitor satisfaction. The data was collected through conducting interview with the waterpark manager and distributing questionnaires to 100 respondents as the samples chosen randomly through accidental sampling. To analyze the collected data, simple regression was used, while the hypothesis testing was performed through t-test and analysis of the coefficient of determination (R). The analysis results showed that the variable x (price) was proven to significantly affect the variable y (visitor satisfaction). This implies that the waterpark management should take this into consideration and adopt a new approach to pricing.

scholarly journals Developing Universally Applicable Service Quality Assessment Model Based on the Theory of Consumption Values, and Using Fuzzy Linguistic Preference Relations to Empirically Test Three Industries

Mathematics ◽  
2021 ◽  
Vol 9 (20) ◽  
pp. 2608
Author(s):  
Tsuen-Ho Hsu ◽  
Sen-Tien Her ◽  
Jia-Jeng Hou
Keyword(s):  
Service Quality ◽  
Quality Assessment ◽  
Assessment Model ◽  
Key Factors ◽  
Quality Model ◽  
Preference Relations ◽  
The Past ◽  
Consumption Values ◽  
Universal Applicability ◽  
Fuzzy Linguistic

Service quality is an important factor for a successful company. The SERVQUAL model is widely used. However, it has been controversial over the past 30 years. This research aims to develop a service quality measurement model that can be supported in conceptualization and universal applicability, and uses this model to identify the most important key factors of service quality for three industries. First, based on the theory of consumption values, this study used conceptualization and the modified Delphi method to develop a service quality assessment model—the consumption values-based service quality model (CV-SQ). The CV-SQ model was then used in conjunction with the fuzzy linguistic preference relations (Fuzzy LinPreRa) method to address MCDM problems. The findings suggested that the most important key factors of service quality comprised safety in the aviation companies, innovativeness in the travel agencies, and comfort in the hotels. The CV-SQ model can be supported by theoretical and empirical tests in conceptualization and universal applicability, and has made theoretical contributions to service quality management. The research results have provided practical contributions to the improvement of service quality in the three industries. What is more noteworthy is the weight of epistemic value ranked first and second among the three industries, but it had not been included in any service quality aspect classification schemes during the past three or four decades.

TEM study of a biofilm on copper corrosion

1996 ◽  
Vol 54 ◽  
pp. 220-221
Author(s):  
W. A. Chiou ◽  
N. Kohyama ◽  
B. Little ◽  
P. Wagner ◽  
M. Meshii
Keyword(s):  
Marine Bacterium ◽  
Culture Medium ◽  
Copper Alloys ◽  
Pure Copper ◽  
Localized Corrosion ◽  
Natural Seawater ◽  
Copper Corrosion ◽  
New Approach ◽  
The Past ◽  
Copper Tolerant

The corrosion of copper and copper alloys in a marine environment is of great concern because of their widespread use in heat exchangers and steam condensers in which natural seawater is the coolant. It has become increasingly evident that microorganisms play an important role in the corrosion of a number of metals and alloys under a variety of environments. For the past 15 years the use of SEM has proven to be useful in studying biofilms and spatial relationships between bacteria and localized corrosion of metals. Little information, however, has been obtained using TEM capitalizing on its higher spacial resolution and the transmission observation of interfaces. The research presented herein is the first step of this new approach in studying the corrosion with biological influence in pure copper.Commercially produced copper (Cu, 99%) foils of approximately 120 μm thick exposed to a copper-tolerant marine bacterium, Oceanospirillum, and an abiotic culture medium were subsampled (1 cm × 1 cm) for this study along with unexposed control samples.

On-Surface Radical Oligomerisation: A New Approach to STM Tip-Induced Reactions

2018 ◽  
Author(s):  
Gaolei Zhan ◽  
Younes Makoudi ◽  
Judicael Jeannoutot ◽  
Simon Lamare ◽  
Michel Féron ◽  
...  
Keyword(s):  
Sample Surface ◽  
Scanning Tunnelling Microscope ◽  
Transfer Event ◽  
New Approach ◽  
The Past ◽  
Organic Nanostructures ◽  
Scanning Tunnelling ◽  
New Strategy ◽  
Surface Fabrication ◽  
And Control

Over the past decade, on-surface fabrication of organic nanostructures has been widely investigated for the development of molecular electronic devices, nanomachines, and new materials. Here, we introduce a new strategy to obtain alkyl oligomers in a controlled manner using on-surface radical oligomerisations that are triggered by the electrons/holes between the sample surface and the tip of a scanning tunnelling microscope. The resulting radical-mediated mechanism is substantiated by a detailed theoretical study. This electron transfer event only occurs when <i>V</i><sub>s</sub> < -3 V or <i>V</i><sub>s</sub> > + 3 V and allows access to reactive radical species under exceptionally mild conditions. This transfer can effectively ‘switch on’ a sequence leading to formation of oligomers of defined size distribution due to the on-surface confinement of reactive species. Our approach enables new ways to initiate and control radical oligomerisations with tunnelling electrons, leading to molecularly precise nanofabrication.

Click Reactions in Chemistry of Triterpenes - Advances Towards Development of Potential Therapeutics

2018 ◽  
Vol 25 (5) ◽  
pp. 636-658 ◽  
Author(s):  
Jan Pokorny ◽  
Lucie Borkova ◽  
Milan Urban
Keyword(s):  
Biological Activities ◽  
Synthetic Approach ◽  
Clinical Use ◽  
New Approach ◽  
Click Reactions ◽  
Drug Candidates ◽  
The Past ◽  
Low Toxicity ◽  
New Compounds ◽  
Potential Therapeutics

Triterpenoids are natural compounds with a large variety of biological activities such as anticancer, antiviral, antibacterial, antifungal, antiparazitic, antiinflammatory and others. Despite their low toxicity and simple availability from the natural resources, their clinical use is still severely limited by their higher IC50 and worse pharmacological properties than in the currently used therapeutics. This fact encouraged a number of researchers to develop new terpenic derivatives more suitable for the potential clinical use. This review summarizes a new approach to improve both, the activity and ADME-Tox properties by connecting active terpenes to another modifying molecules using click reactions. Within the past few years, this synthetic approach was well explored yielding a lot of great improvements of the parent compounds along with some less successful attempts. A large quantity of the new compounds presented here are superior in both activity and ADME-Tox properties to their parents. This review should serve the researchers who need to promote their hit triterpenic structures towards their clinical use and it is intended as a guide for the chemical synthesis of better drug candidates.

Transient Thermal Analysis for the Automotive Underhood and Underbody Components

2013 ◽  
Author(s):  
Yu Hsien Wu ◽  
Kumar Srinivasan ◽  
Steven Patterson ◽  
Emmanuel Bot
Keyword(s):  
Thermal Analysis ◽  
Thermal Management ◽  
Dissimilar Materials ◽  
Thermal Mass ◽  
New Approach ◽  
The Past ◽  
Full Vehicle ◽  
Development Cycle ◽  
Transient Thermal ◽  
Steady State Solutions

The transient thermal simulation is an important part of thermal management development for new vehicle architectures. Different techniques have been studied in the past to address this coupled conduction/convection/radiation problem. In order to fully capture the transient thermal behavior of various underhood and underbody components, it is also necessary to accurately model the thermal mass of each part and the thermal links between dissimilar materials. The paper will outline a new, efficient methodology for this type of thermal analysis that shows acceptable results for complex full vehicle thermal analysis without sacrificing accuracy. The methodology is based on approximating the transient convective field with intermittent steady state solutions. The paper will present results from this new approach and compare them with fully transient simulation results as well as experimental data. The new methodology can be optimized to significantly reduce simulation run times without sacrificing accuracy and to be more practical for application in the vehicle development cycle.

scholarly journals A New Approach to Assess the Quality of Small High-Speed Centrifugal Fans Using Noise Measurement

1999 ◽  
Vol 5 (2) ◽  
pp. 147-153 ◽  
Author(s):  
Dingjun Cui ◽  
Ian A. Craighead
Keyword(s):  
Signal Processing ◽  
Quality Assessment ◽  
Condition Monitoring ◽  
High Speed ◽  
Noise Levels ◽  
New Approach ◽  
Commercial Market ◽  
Centrifugal Fans ◽  
Special Approach

The requirements for a special approach for the quality assessment of small high-speed centrifugal fans are outlined and a new parameter designating the noise levels from the product in comprehensive form will be discussed and described as a criterion for such quality assessment.By applying techniques of signal processing and condition monitoring, the sources of the vibration and noise in different sections of the product can be identified, then the noise from each source from different components can be determined. Using this criterion, more aspects of the quality of the products can be assessed and suggestions to improve the quality of the products can be made. Finally, the assessment of a number ofvacuum cleaner motor/fan units available in the commercial market will be presented and compared with conventional specifications. It will be shown that the new parameter provides a more useful indication of appliance quality.

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