Managing customer life cycle through knowledge management capability: a contextual role of information technology

2016 ◽  
Vol 28 (13-14) ◽  
pp. 1559-1583 ◽  
Author(s):  
Kuo-Wei Lee ◽  
Maria Corazon L. Lanting ◽  
Maneesap Rojdamrongratana
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
Life Cycle ◽  
Customer Life Cycle ◽  
Management Capability ◽  
Knowledge Management Capability ◽  
Role Of Information

Making an Impact Through Information Technology

2021 ◽  
Vol 3 (2) ◽  
pp. 14-23
Author(s):  
Mostafa Sayyadi Ghasabeh
Keyword(s):  
Information Technology ◽  
Transformational Leadership ◽  
Knowledge Management ◽  
Firm Performance ◽  
Positive Relationship ◽  
Review Of The Literature ◽  
Mediating Role ◽  
The Relationship ◽  
Role Of Information

This research contributes to the fields of knowledge management, transformational leadership, as well as information technology. This article presents the theoretical underpinnings of the framework together with a thorough review of the literature. This research indicates that there is a positive relationship between transformational leadership, knowledge management, and firm performance. The synthesis of the literature also lends support for the mediating role of information technology in the relationship between transformational leadership and knowledge management.

Developing a Framework of Human Resource Management, Organizational Learning, Knowledge Management Capability, and Organizational Performance

2015 ◽  
pp. 164-193 ◽  
Author(s):  
Kijpokin Kasemsap
Keyword(s):  
Knowledge Management ◽  
Resource Management ◽  
Organizational Learning ◽  
Human Resource Management ◽  
Organizational Performance ◽  
Human Resource ◽  
Sustainable Competitive Advantage ◽  
Management Capability ◽  
Knowledge Management Capability

This chapter introduces the framework and the practical concepts of Human Resource Management (HRM), organizational learning, Knowledge Management Capability (KMC), and organizational performance. This chapter also explains the role of HRM, organizational learning, and KMC on organizational performance. The developed framework presents the relationship among the constructs (i.e., HRM, organizational learning, KMC, and organizational performance) and contributes toward a better understanding of the specific mechanisms through which HRM, organizational learning, and KMC positively influence organizational performance. HRM effectively acts as a trigger toward effective organizational learning and KMC processes, thus creating a valuable organizational performance. Organizational performance that can usually help to perform a task in an integrated manner is a source of sustainable competitive advantage. Understanding the role of HRM, organizational learning, KMC, and organizational performance through the framework will significantly enhance the organizational performance and achieve business goals in the modern business world.

scholarly journals Knowledge management capability as an absorptive for driving innovation: The role of type of innovation

2021 ◽  
pp. 2071-2080 ◽  
Author(s):  
Muhamad Robith Alil Fahmi ◽  
Edy Yulianto
Keyword(s):  
Knowledge Management ◽  
Firm Performance ◽  
Company Performance ◽  
Mediating Role ◽  
Knowledge Based ◽  
Management Capability ◽  
Knowledge Capability ◽  
Knowledge Management Capability ◽  
The Relationship

Knowledge-Based View as an intangible resource for the company will become the knowledge capability it possesses. Particularly in the context of SMEs in developing countries like Indonesia, SMEs have a big role in contributing to the country's economy. Therefore, knowledge capability is a resource that must be owned by SMEs that should be able to encourage adopting this type of innovation. In accordance with the basis of Knowledge-Based View, this knowledge will have an impact on company performance and its competitive advantage through the types of innovations that have been adopted. The quantitative method was used by distributing questionnaires totaling 120 SMEs in Indonesia and the data were processed using PLS-SEM. This study has a hypothesis that the relationship between knowledge management capability has a positive and significant effect on firm performance, as well as the mediating role of the type of innovation. The results in this study indicate that knowledge management capability does not have a significant effect on firm performance. However, the relationship between knowledge management capability shows that it has a significant effect on marketing, product, process, and service innovation. Discussions related to these results are also explained by implication factors in this study.

scholarly journals Penggunaan Teknologi Informasi dan Komunikasi (TIK) dalam Knowledge Sharing pada PT. Indonesia Villa Jaya Batam

2019 ◽  
Vol 3 (2) ◽  
pp. 58-62
Author(s):  
Ummul Fitri Afifah
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
Knowledge Sharing ◽  
Quantitative Research ◽  
Descriptive Analysis ◽  
Ict Tools ◽  
Ict Infrastructure ◽  
A Company ◽  
Role Of Information

Knowledge management has been applied in various organizations. The implementation of knowledge management will not work if there is no process of knowledge sharing. Knowledge sharing is the key to an organization's success. To facilitate knowledge sharing, it can use information assistance. The existence of information technology can be an enabler in the process of knowledge sharing. PT. Indonesia Villa Jaya is a company of production field. This company is one of the companies that already did knowledge sharing activities. Knowledge sharing activities include routine meetings, training, watching together, and many other activities. Knowledge sharing activities in this company are also inseparable from the role of information technology. However, this time, the use of information technology in this company has not been maximized that there are still many complaints from employees regarding the use of information technology for knowledge sharing. This study aims to determine the description of the use of information technology for knowledge sharing. The information technology that will be discussed from this research are ICT tools, ICT infrastructure, and ICT know-how. This is a quantitative research. The population of this research is the employees of PT. Indonesia Villa Jaya, with questionnaire collection methods and census sampling techniques, and data analysis techniques with descriptive analysis. The results of this study indicate that the use of information technology for knowledge sharing at PT Indonesia Villa Jaya is at a good level. ICT Infrastructure has the highest value for information technology variables that support knowledge sharing.

Knowledge Uniqueness

2006 ◽  
pp. 16-30
Author(s):  
Mark E. Nissen
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
Critical Thought ◽  
Concept Knowledge ◽  
High Level ◽  
Role Of Information ◽  
Knowledge Hierarchy

This chapter focuses on how flows of knowledge differ from flows of information and data. It also outlines where such differences are important. We look first at the concept knowledge hierarchy and then discuss at a high level the role of information technology in knowledge management projects. The discussion then turns to examine knowledge explicitness. The chapter concludes with five knowledge uniqueness principles, including exercises to stimulate critical thought, learning, and discussion.

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