scholarly journals Fuzzy Model for the Priorization Analysis of Variable Quality Performance: An Approach in Shipbuilding

Author(s):  
Priscila de Jesus Freitas Pinto ◽  
Cláudio Henrique dos Santos Grecco ◽  
Carlos Alberto Nunes Cosenza
Author(s):  
Celal Batur ◽  
Arvind Srinivasan ◽  
Chien-Chung Chan
Keyword(s):  

2019 ◽  
Vol 118 (7) ◽  
pp. 101-110
Author(s):  
Ms.U.Sakthi Veeralakshmi ◽  
Dr.G. Venkatesan

This research aims at measuring the service quality in public and private banking sector and identifying its relationship to customer satisfaction and behavioral intention. The study was conducted among 500 bank customers by using revised SERVQUAL instrument with 26 items. Behavioral intention of the customers was measured by using the behavioral intention battery. The researcher has used a seven point likert scaling to measure the expected and perceived service quality (performance) and the behavioral intention of the customer. The instrument was selected as the most reliable device to measure the difference-score conceptualization. It is used to evaluate service gap between expectation and perception of service quality. Modifications are made on the SERVQUAL instrument to make it specific to the Banking sector. Questions were added to the instrument like Seating space for waiting (Tangibility), Parking space in the Bank (Tangibility), Variety of products / schemes available (Tangibility), Banks sincere steps to handling Grievances of the customers (Responsiveness). The findings of the study revealed that the customer’s perception (performance) is lower than expectation of the service quality rendered by banks. Responsiveness and Assurance SQ dimensions were the most important dimensions in service quality scored less SQ gap. The study concluded that the individual service quality dimensions have a positive impact on Overall Satisfaction.


2011 ◽  
Vol 10 (3) ◽  
pp. 381-386 ◽  
Author(s):  
Alexandru Trandabat ◽  
Marius Pislaru ◽  
Silvia Avasilcai

2020 ◽  
Vol 15 (1) ◽  
pp. 217-230
Author(s):  
Untung Widodo

This research was conducted in order to test how much influence product quality, price and brand to the volume of sales at PT. Gemilang Jaya Bella bracelets Spring Bed Semarang. Independent variables include variable product quality, price and brand while the dependent variable is the volume of sales.In determining the data to be studied sampling technique used is the census. Census is a sampling technique when all members of the population used as a sample .. Respondents were selected is the consumer stores PT. Gemilang Jaya Bella bracelets Spring Bed Semarang. Thus obtained sample was 50 respondents. Data analysis methods used to perform hypothesis testing is multiple linear regression analysis.Based on the results of research that has been conducted on all data obtained, the importance of the research that 1). There is a positive and significant effect of the variable quality of the product (X1) to sales volume (Y). 2). There is a positive and significant impact on price variable (X2) to sales volume (Y). 3). There is a positive and significant impact on brand variables (X3) to sales volume (Y). 4). There is a positive and significant effect of the variable distribution channels (X4) to sales volume (Y)


2020 ◽  
Vol 5 (2) ◽  
pp. 97-107
Author(s):  
Yoga Permana ◽  
Lelah Lelah
Keyword(s):  

Indonesia merupakan negara yang memiliki populasi penduduk yang cukup besar, pada tahun 2020 jumlah penduduk Indonesia mencapai 269,6 juta jiwa. Setiap dari mereka tentunya memiliki keluarga. Kesejahteraan keluarga tidak hanya berpengaruh terhadap keberhasilan anggota keluarganya, namun juga berpengaruh terhadap keberhasilan pemerintah, tak terkecuali pemerintahan desa. Oleh sebab itu, informasi mengenai tingkat kesejahteraan keluarga diperlukan untuk meninjau upaya yang telah dilakukan pemerintah apakah berhasil ataukah tidak. Untuk menentukan tingkat kesejahteraan keluarga terdapat beberapa indikator seperti penghasilan, pekerjaan, usia dan tanggungan. Supaya proses pengklasifikasian kesejahteraan keluarga bisa lebih efisien maka dapat diolah melalui program yang menerapkan logika fuzzy dengan model Tahani. Tujuan dari penelitian ini dimaksudkan untuk mengklasifikasikan kesejahteraan keluarga berdasarkan data penduduk yang dimiliki oleh pemerintah desa. Berdasarkan hasil penelitian yang diperoleh logika fuzzy dengan model Tahani bisa digunakan untuk mengolah data penduduk yang sesuai dengan indikator tingkat kesejahteraan keluarga dengan memberikan keluaran berupa pengklasifikasian keluarga meliputi keluarga tidak mampu, keluarga prasejahtera dan keluarga sejahtera. Keluaran dari program juga diuji dengan aplikasi fuzzyTECH untuk mengukur keberhasilan penerapan logika fuzzy pada program yang dibangun.


2010 ◽  
Vol 18 (2) ◽  
pp. 348-351
Author(s):  
Tao LI ◽  
Jian-Feng ZHANG ◽  
Jiang-Hui ZHANG ◽  
Quan-Jiu WANG ◽  
Sheng-Jiang ZHANG ◽  
...  

1988 ◽  
Vol 20 (4-5) ◽  
pp. 249-251
Author(s):  
Jacques Bernard

The flow and the water quality of the rivers vary throughout the year. Very frequently the environment protection authorities set up a quality objective for the river water and this mini mum quality level is constant. So, it wou1d seem possible to accept variable quality standards for plant effluents. A first approach of the problem,by a small French task group,based on three actual cases leads to the provisory conclusion that such a regulation is suitable and presents economical benefit only in some very limit ed cases.


2019 ◽  
Vol 14 (8) ◽  
Author(s):  
Ben Beech ◽  
Graeme Follett ◽  
Sunita Ghosh ◽  
Jan K. Rudzinski ◽  
Ryan McLarty ◽  
...  

Introduction: Robot-assisted radical prostatectomy (RARP) is a standard of care primary treatment for men with clinically localized prostate cancer (CLPC). The 2010 Canadian Urological Association (CUA) consensus guideline examining surgical quality performance for radical prostatectomy suggested benchmarks for surgical performance. To date, no study has examined whether Canadian surgeons are achieving these benchmarks. We determined the proportion of University of Alberta (UA) urologic surgeons achieving the CUA surgical quality performance outcome (SQPO) benchmarks. Methods: A retrospective quality assurance analysis of prospectively collected data from the PROstate Cancer Urosurgery Repository of Edmonton (PROCURE) was performed. Men who underwent RARP for CLPC between September 2007 and May 2018 by one of seven surgeons were analyzed. SQPO were an unadjusted pT2–R1 resection rate <25%, blood transfusion rate <10%, rectal injury rate <1%, and 90-day mortality rate <1%. Descriptive statistics were used to determine the proportion of surgeons achieving the benchmarks. Results: Data were evaluable for 2821 men. Seven of 7 (100%) surgeons achieved a blood transfusion rate <10%, rectal injury rate <1%, and 90-day mortality rate <1%. However, only six of seven surgeons achieved an unadjusted pT2–R1 resection rate <25%; one surgeon had an unadjusted pT2–R1 resection rate of 27.9%. Limitations include the lack of centralized pathology review for surgical margin status by a dedicated genitourinary pathologist. Conclusions: UA surgeons are achieving the CUA SQPO benchmarks for blood transfusion, rectal injury, and perioperative mortality. However, not all UA urologists are achieving a pT2– R1 resection rate <25%. Surgical quality performance initiatives designed to improve cancer control may be warranted.


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