Organizational health and independent sector healthcare organizations

Knowledge Cycles and Sharing

Clinical Knowledge Management ◽

10.4018/978-1-59140-300-5.ch006 ◽

2005 ◽

pp. 96-115 ◽

Cited By ~ 2

Author(s):

Maurice Yolles

Keyword(s):

Knowledge Management ◽

Knowledge Sharing ◽

Organizational Health ◽

Easy Access ◽

Health It ◽

Healthcare Organizations ◽

Management Processes ◽

Popular Knowledge ◽

Use Of Knowledge

Healthcare organizations have the same problem as any other organization that is run by sentient but mentally isolated beings. It is a problem that comes out of constructivist thinking and relates to the ability of people, once they start to communicate, to share knowledge. The popular knowledge management paradigm argues the importance of knowledge to management processes and organizational health. It may be said that it is likely that this paradigm will in due course give way to the “intelligent organization” paradigm that addresses how knowledge can be used intelligently for the viability of the organization. Part of the knowledge management paradigm centers on the use of knowledge sharing. This takes the view that while knowledge is necessary for people to do their jobs competently, there is also a need to have the potential for easy access to the knowledge of others. This chapter centers on the capacity of organizations to know what knowledge they have and to coordinate this knowledge.

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Review of Organizational Health Literacy Practice at Health Care Centers: Outcomes, Barriers and Facilitators

International Journal of Environmental Research and Public Health ◽

10.3390/ijerph17207544 ◽

2020 ◽

Vol 17 (20) ◽

pp. 7544

Author(s):

Elham Charoghchian Khorasani ◽

Seyedeh Belin Tavakoly Sany ◽

Hadi Tehrani ◽

Hassan Doosti ◽

Nooshin Peyman

Keyword(s):

Health Literacy ◽

Organizational Health ◽

Assessment Tools ◽

Literacy Practice ◽

Healthcare Organizations ◽

Self Assessment ◽

Limited Health Literacy ◽

Complex Process ◽

Limited Health ◽

Health Care Centers

The term organizational health literacy (OHL) is a new concept that emerged to address the challenge of predominantly in patients with limited health literacy (HL). There is no consensus on how OHL can improve HL activities and health outcomes in healthcare organizations. In this study, a systematic review of the literature was conducted to understand the evidence for the effectiveness of OHL and its health outcome, and the facilitators and barriers that influence the implementation of OHL. A literature search was done using six databases, the gray literature method and reference hand searches. Thirteen potentially articles with data on 1254 health organizations were included. Eight self-assessment tools and ten OHL attributes have been identified. Eleven quality-improvement characteristics and 15 key barriers were reviewed. Evidence on the effectiveness of HL tools provides best practices and recommendations to enhance OHL capacities. Results indicated that shifting to a comprehensive OHL would likely be a complex process because HL is not usually integrated into the healthcare organization’s vision and strategic planning. Further development of OHL requires radical, simultaneous, and multiple changes. Thus, there is a need for the healthcare system to consider HL as an organizational priority, that is, be responsive.

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Constructions of the patient in healthcare communications: six patient figures

Journal of Health Organization and Management ◽

10.1108/jhom-12-2014-0216 ◽

2016 ◽

Vol 30 (2) ◽

pp. 279-298 ◽

Cited By ~ 3

Author(s):

Anja Svejgaard Pors

Keyword(s):

Health Communication ◽

Information Seeking ◽

Strategic Communication ◽

Organizational Health ◽

Healthcare Organizations ◽

Content Type ◽

Organizational Demands ◽

Analytical Perspective ◽

Market Perceptions ◽

Patient Centredness

Purpose – The purpose of this paper is to examine how strategic, patient-centred communication plays a part in the discursive management of expectations posed to patients and healthcare organizations. Design/methodology/approach – The paper provides an analysis of four documents collected as part of an ethnographic case study regarding “The Perspective of the Patient” – a Danish Hospital’s patient-centred communication programme. Mapping methods inspired by Grounded Theory are used to qualify the analysis. Findings – The paper shows that strategic patient-centred communication addresses both a care-oriented approach to the patient and deploys market perceptions of patients. Market and care is seen as co-existing organizing modes that entail expectations to the patient. In the communication programme the patient is constructed in six information-seeking patient figures: affective patient; target group patient; citizen with rights; patient as a competent resource; user as active partner; and consumer. As a result, the patient-centred communication programme renders the patient as a flexible figure able to fit organizational demands of both care orientation and market concerns. Originality/value – This study contributes to qualitative research in organizational health communication by combining two subfields – patient-centredness and health communication – in an empirical study of how market and care are intertwined in a patient-centred communication programme. The argument goes beyond the prevalent prescriptive approaches to patient-centredness and healthcare communication, instead providing a critical analytical perspective on strategic communication and patient-centredness and showing how expectations are posed to both patient and organization.

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Organizational health in healthcare organizations – psychometric validation of the Healthcare-OH survey across fifteen acute NHS trusts in England

International Journal of Healthcare Management ◽

10.1080/20479700.2020.1788341 ◽

2020 ◽

pp. 1-8

Author(s):

Stephen P. Williams ◽

Christopher R. Nicolay ◽

Sanjay Purkayastha ◽

Sankalp Chaturvedi ◽

Ara Darzi

Keyword(s):

Organizational Health ◽

Psychometric Validation ◽

Healthcare Organizations

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Health-Literate Healthcare Organizations and Quality of Care in Hospitals: A Cross-Sectional Study Conducted in Tuscany

International Journal of Environmental Research and Public Health ◽

10.3390/ijerph17072508 ◽

2020 ◽

Vol 17 (7) ◽

pp. 2508

Author(s):

Guglielmo Bonaccorsi ◽

Anna Romiti ◽

Francesca Ierardi ◽

Maddalena Innocenti ◽

Marco Del Riccio ◽

...

Keyword(s):

Quality Of Care ◽

Organizational Health ◽

Cross Sectional Study ◽

Perceived Quality ◽

Public Hospitals ◽

Sectional Study ◽

Healthcare Organizations ◽

Cross Sectional ◽

Perceived Quality Of Care

The concept of Health-Literate Healthcare Organization (HLHO) concerns the strategies by which healthcare organizations make it easier for people to navigate, understand, and use information and services to take care of their health. The aims of this study were to validate the HLHO-10 questionnaire in the Italian language; to measure the degree of implementation of the 10 attributes of HLHOs in a sample of hospitals placed in Tuscany; and to assess the association between the degree of implementation of the 10 attributes of HLHOs and the perceived quality of care. This was a cross-sectional study where data were collected using a self-administered questionnaire including three sections: a descriptive section, a section focused on the perceived quality, and the Italian version of the HLHO-10 questionnaire. A total amount of 405 healthcare managers answered the questionnaire (54.9%). The analysis shows that the HLHO score is significantly associated with the type of hospitals: accredited private hospitals have higher HLHO scores. Moreover, the perceived quality increases with the increasing of the HLHO score, with the highest coefficient for local public hospitals. In conclusion, Organizational Health Literacy culture should be an integral element for the management to improve the quality of care.

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Organizational Health Literacy: Review of Theories, Frameworks, Guides, and Implementation Issues

INQUIRY The Journal of Health Care Organization Provision and Financing ◽

10.1177/0046958018757848 ◽

2018 ◽

Vol 55 ◽

pp. 004695801875784 ◽

Cited By ~ 18

Author(s):

Elina Farmanova ◽

Luc Bonneville ◽

Louise Bouchard

Keyword(s):

Health Literacy ◽

Implementation Strategy ◽

Organizational Health ◽

Healthcare Organizations ◽

Patient Centered ◽

Delivery Of Care ◽

Centered Care ◽

Operational Frameworks ◽

Further Development ◽

Practical Implications

Organizational health literacy is described as an organization-wide effort to transform organization and delivery of care and services to make it easier for people to navigate, understand, and use information and services to take care of their health. Several health literacy guides have been developed to assist healthcare organizations with this effort, but their content has not been systematically reviewed to understand the scope and practical implications of this transformation. The objective of this study was to review (1) theories and frameworks that inform the concept of organizational health literacy, (2) the attributes of organizational health literacy as described in the guides, (3) the evidence for the effectiveness of the guides, and (4) the barriers and facilitators to implementing organizational health literacy. Drawing on a metanarrative review method, 48 publications were reviewed, of which 15 dealt with the theories and operational frameworks, 20 presented health literacy guides, and 13 addressed guided implementation of organizational health literacy. Seven theories and 9 operational frameworks have been identified. Six health literacy dimensions and 9 quality-improvement characteristics were reviewed for each health literacy guide. Evidence about the effectiveness of health literacy guides is limited at this time, but experiences with the guides were positive. Thirteen key barriers (conceived also as facilitators) were identified. Further development of organizational health literacy requires a strong and a clear connection between its vision and operationalization as an implementation strategy to patient-centered care. For many organizations, becoming health literate will require multiple, simultaneous, and radical changes. Organizational health literacy has to make sense from clinical and financial perspectives in order for organizations to embark on such transformative journey.

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