scholarly journals Improving service quality, accountability and transparency of local government: The intervening role of information technology governance

2020 ◽  
Vol 7 (1) ◽  
pp. 1735690 ◽  
Author(s):  
Hafiez Sofyani ◽  
Hosam Alden Riyadh ◽  
Heru Fahlevi ◽  
Lorenzo Ardito
Keyword(s):  
Information Technology ◽  
Local Government ◽  
Service Quality ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Role Of Information

scholarly journals AUDIT APLIKASI DEVELOP INTERNAL DENGAN COBIT 4.1 (STUDI KASUS : PT CENTRAL MEGA KENCANA)

2019 ◽  
Vol 2 (2) ◽  
Author(s):  
Kevin Christianto ◽  
Leonard Davinci ◽  
Titus Zefanya Ivgantius ◽  
Yosep Prasetyo Setiawan ◽  
Timothy Jason Andreas
Keyword(s):  
Information Technology ◽  
Maturity Level ◽  
Technology Investment ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Strategic Plans ◽  
Information Technology Investment ◽  
Corporate Goals ◽  
Role Of Information

Information technology is an important part for companies or institutions as a thing that can support the achievement of strategic plans to achieve the goals of vision, mission and corporate goals PT.Central Mega Kencana. By increasing the role of information technology, investment in information technology is getting bigger and more complex in its management. Therefore To organize, evaluate the required information technology governance by using standardized obeject approach. The governance of this information system audit is done using the AI (acquired and implemented) Cobit 4.1 framework and the final result of this analysis yields how far the level of maturity level governance maturity and recommendations for PT. Central Mega Kencana proposed.

scholarly journals DAPATKAH IT GOVERNANCE DENGAN COBIT 5 MENINGKATKAN KUALITAS LAYANAN INFORMASI AKADEMIK?

2021 ◽  
Vol 7 (2) ◽  
pp. 231-244
Author(s):  
Komang Muda Sedana Yoga ◽  
Novita Novita
Keyword(s):  
Information Technology ◽  
Information System ◽  
Service Quality ◽  
Partial Least Square ◽  
Least Square ◽  
Primary Data ◽  
Delivery Service ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Academic Information

ABSTRAKTujuan dari penelitian ini adalah untuk mengetahui pengaruh tata kelola teknologi informasi dengan menggunakan COBIT 5 sebagai kerangka kerja tata kelola teknologi informasi terhadap kualitas layanan informasi akademik pada Sistem Infromasi Akademik. Penelitian ini menggunakan analisis deskriptif kualitatif dan analisis partial least square. Data primer didapatkan melalui kuesioner yang disebarkan pada mahasiswa aktif Universitas Trilogi pada semester gasal tahun 2020–2021. Hasil dari penelitian ini menunjukkan COBIT 5 dengan domain EDM (evaluate, direct and monitor) dan domain MEA (monitor, evaluate and assess) berpengaruh positif terhadap peningkatan kualitas layanan pada sistem informasi akademik Universitas Trilogi. Sedangkan domain DSS (Delivery, Service and Support) tidak berpengaruh positif terhadap peningkatan kualitas layanan pada sistem informasi akademik Universitas Trilogi. Hasil penelitian ini menjadi masukan bagi Universitas Trilogi untuk terus meningkatkan tata kelola teknologi informasi pada sistem informasi akademik sebagai salah satu cara untuk meningkatan kualitas layanan yang diberikan agar visi dan misi universitas dapat tercapai. ABSTRACTThe purpose of this research is to see to what extent the implementation of information technology governance with COBIT 5 as a basic framework for assessing information technology and determine the effect of information technology governance on the academic information system. This data processing uses descriptive qualitative analysis and Partial Least Square analysis. The primary data was collected from the questionnaire that distributed to active student in odd semester 2020–2021 in Trilogi University. The result of this research is showing COBIT 5 with the domain EDM (Evaluate. Direct and Monitor) and the MEA (Monitor, Evaluate and Assess) domain have an effect on improving service quality at Trilogy University. While the DSS (Delivery, Service and Support) domain has no effect on improving service quality at Trilogi University. In consequence, Trilogi University is required to improve the governance of information technology in academic information system as way to enchance the service quality provided, so the vision and mission can be achieved.

Information Technology Governance: Reflections on the Past and Future Directions

2019 ◽  
Vol 34 (2) ◽  
pp. 257-292 ◽  
Author(s):  
Carla L. Wilkin ◽  
Robert H. Chenhall
Keyword(s):  
Information Technology ◽  
Organizational Capability ◽  
Organizational Relationships ◽  
Future Directions ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Organizational Perspective ◽  
And Performance ◽  
Role Of It

ABSTRACT This study investigates the extant literature concerned with Information Technology Governance (ITG), published in leading accounting and management information systems journals, in the period 2005 to 2017. While recent research into ITG has taken a more holistic organizational perspective, the essence remains people, product, processes, and performance. Our review reveals ITG's increasingly dual role in improving organizational capability and performance, as well as controlling and monitoring outcomes. Findings show that ITG is concerned with both governing of IT and governing through IT, presaging a more defined connection between ITG's five focus areas and Corporate Governance. Other new themes include ITG's role in improving outcomes in intra- and inter-organizational relationships, embryonic efforts to distill a theory of ITG, and emerging scenarios where the evolving role of IT in business activities is creating profound organizational implications and consequently new avenues for ITG.

scholarly journals Analisis Pengukuran Kualitas Pelayanan Sistem Informasi Perbankan Dengan Menggunakan Cobit 5

2017 ◽  
Vol 1 (2) ◽  
pp. 237
Author(s):  
Instianti Elyana
Keyword(s):  
Information Technology ◽  
Information System ◽  
Service Quality ◽  
Performance Measurement ◽  
Quality Information ◽  
Technology Utilization ◽  
Banking Services ◽  
Role Of Information ◽  
Good Standard

The role of information technology today is very necessary especially for companies that are service-based. With the development of technology and technology utilization of course can improve banking services to be better. The field of development and Information Technology is a part that will manage the Information Technology in the Company in the field of banking. Standard and banking procedures, especially in the field of service and security performance measurement of information technology using COBIT 5 Framework. So with the measurement of service quality Information System to customers can provide enter to the company and is expected to contribute suggestions and recommendations to the management proposal. that the current banking services have a good standard of Information Technology and need to improve the information system better.

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