scholarly journals DAPATKAH IT GOVERNANCE DENGAN COBIT 5 MENINGKATKAN KUALITAS LAYANAN INFORMASI AKADEMIK?

2021 ◽  
Vol 7 (2) ◽  
pp. 231-244
Author(s):  
Komang Muda Sedana Yoga ◽  
Novita Novita
Keyword(s):  
Information Technology ◽  
Information System ◽  
Service Quality ◽  
Partial Least Square ◽  
Least Square ◽  
Primary Data ◽  
Delivery Service ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Academic Information

ABSTRAKTujuan dari penelitian ini adalah untuk mengetahui pengaruh tata kelola teknologi informasi dengan menggunakan COBIT 5 sebagai kerangka kerja tata kelola teknologi informasi terhadap kualitas layanan informasi akademik pada Sistem Infromasi Akademik. Penelitian ini menggunakan analisis deskriptif kualitatif dan analisis partial least square. Data primer didapatkan melalui kuesioner yang disebarkan pada mahasiswa aktif Universitas Trilogi pada semester gasal tahun 2020–2021. Hasil dari penelitian ini menunjukkan COBIT 5 dengan domain EDM (evaluate, direct and monitor) dan domain MEA (monitor, evaluate and assess) berpengaruh positif terhadap peningkatan kualitas layanan pada sistem informasi akademik Universitas Trilogi. Sedangkan domain DSS (Delivery, Service and Support) tidak berpengaruh positif terhadap peningkatan kualitas layanan pada sistem informasi akademik Universitas Trilogi. Hasil penelitian ini menjadi masukan bagi Universitas Trilogi untuk terus meningkatkan tata kelola teknologi informasi pada sistem informasi akademik sebagai salah satu cara untuk meningkatan kualitas layanan yang diberikan agar visi dan misi universitas dapat tercapai. ABSTRACTThe purpose of this research is to see to what extent the implementation of information technology governance with COBIT 5 as a basic framework for assessing information technology and determine the effect of information technology governance on the academic information system. This data processing uses descriptive qualitative analysis and Partial Least Square analysis. The primary data was collected from the questionnaire that distributed to active student in odd semester 2020–2021 in Trilogi University. The result of this research is showing COBIT 5 with the domain EDM (Evaluate. Direct and Monitor) and the MEA (Monitor, Evaluate and Assess) domain have an effect on improving service quality at Trilogy University. While the DSS (Delivery, Service and Support) domain has no effect on improving service quality at Trilogi University. In consequence, Trilogi University is required to improve the governance of information technology in academic information system as way to enchance the service quality provided, so the vision and mission can be achieved.

scholarly journals Model Kesuksesan Sistem Informasi Delone Dan Mclean Terhadap Sistem Informasi Akademik Pada Universitas Bina Insani

2021 ◽  
Vol 5 (2) ◽  
pp. 85
Author(s):  
Sahara Ramadhan ◽  
Nadya Safitri
Keyword(s):  
Information System ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Partial Least Square ◽  
Least Square ◽  
Path Coefficient ◽  
System Quality ◽  
Online Questionnaire ◽  
Academic Information

Abstrak: Sistem Informasi Akademik membantu kegiatan pengelolaan atau pengadministrasian berbagai kegiatan dalam rangka terselenggaranya proses belajar mengajar yang efektif dan efisien di suatu Lembaga Pendidikan tinggi. Universitas Bina Insani telah menerapkan Sistem Informasi Akademik selama lebih dari dua tahun. Namun pada kenyataanya sistem tersebut memiliki beberapa masalah terhadap pengunaannya. Agar suatu sistem informasi dapat berjalan dengan optimal sesuai dengan keperluan penggunanya, maka perlu adanya evaluasi terhadap sistem informasi. Evaluasi ini menggunakan metode DeLone & McLean (2003) dengan 4 variabel yaitu kualitas sistem, kualitas informasi, kualitas layanan dan kepuasan pengguna. Populasi pada penelitian ini adalah Mahasiswa dan dosen fakultas informatika serta bagian akademik dan bagian Pendidikan dengan jumlah sampel yang digunakan sebanyak 92 responden. Instrumen penelitian menggunakan kuesioner online. Adapun metode analisis yang digunakan Partial Least Square (PLS) dengan menggunakan software SmartPLS. Hasil analisis ini adalah diterimanya tiga dari tiga hipotesis yang diuji. Sehingga hasil tersebut menunjukan kualitas sistem mempunyai pengaruh yang positif dan signifikan terhadap kepuasan pengguna dengan nilai koefisiensi jalur sebesar 0,407 dan t-statistic sebesar 4,699, kualitas informasi mempunyai pengaruh yang positif dan signifikan terhadap kepuasan pengguna dengan nilai koefisiensi jalur sebesar 0,336 dan t-statistic sebesar 2,782 sedangkan kualitas layanan berpengaruh positif tetapi tidak signifikan terhadap kepuasan pengguna dengan nilai koefisiensi jalur sebesar 0,206 dan t-statistic sebesar 1,898. Dengan demikian, Penelitian ini menunjukan bahwa Sistem Informasi Akademik yang telah diterapkan di Universitas Bina Insani dapat dikatakan sukses dalam memberikan manfaat yang baik terhadap penggunanya.     Kata kunci: Sistem Informasi Akademik, DeLone & McLean, SmartPLS, PLS   Abstract: The Academic Information System assists activities in the management or administration of various activities in the context of implementing an effective and efficient teaching and learning process in a higher education institution. Bina Insani University has implemented an Academic Information System for more than two years. However, in fact the system has several problems with its use. In order for an information system to run optimally according to the needs of its users, it is necessary to evaluate the information system. This evaluation uses the DeLone & McLean (2003) method with 4 variables, system quality, information quality, service quality and user satisfaction. The population in this study were students and lecturers of the faculty of informatics as well as the academic and education sections with a total sample size of 92 respondents. The research instrument used an online questionnaire. The analysis method used is Partial Least Square (PLS) using the SmartPLS software. The result of this analysis is the acceptance of three of the three hypotheses tested. So that these results indicate the quality of the system has a positive and significant effect on user satisfaction with a path coefficient value of 0.407 and a t-statistic of 4.699, information quality has a positive and significant impact on user satisfaction with a path coefficient value of 0.336 and a t-statistic of 2,782 while service quality has a positive but insignificant effect on user satisfaction with a path coefficient value of 0.206 and a t-statistic of 1.898. Thus, this study shows that the Academic Information System that has been implemented at Bina Insani University can be said to be successful in providing good benefits to its users.     Keywords: Academic Information Systems, DeLone & McLean, SmartPLS, PLS

EVALUASI TATA KELOLA TEKNOLOGI INFORMASI SISTEM INFORMASI AKADEMIK UNIVERSITAS MUHAMMADIYAH PONOROGO MENGGUNAKAN KERANGKA KERJA COBIT 4.1 PADA DOMAIN DELIVER and SUPPORT

KOMPUTEK ◽  
2017 ◽  
Vol 1 (1) ◽  
pp. 24
Author(s):  
Maratus Sholehah ◽  
Aliyadi Aliyadi ◽  
Dwiyono Ariyadi
Keyword(s):  
Information Technology ◽  
Information System ◽  
Information Systems ◽  
Data Management ◽  
Maturity Level ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Academic Activities ◽  
Academic Information

In university data is a very important asset, and becomes part of all academic and non- academic activities. In order to keep the activity on campus is not disturbed then the data well managed and gated. To improve data management at Muhammadiyah University of Ponorogo, it is necessary to evaluate academic information system. COBIT is one of the frameworks that researchers often use to evaluate information technology governance. COBIT (control Objectives for Information and Related Technology) is a collection of documentation for evaluation of information systems. Cobit has 4 domains, which in this study only refers to the domain deliver and support on point 11 (DS11) that is managing data. By distributing questionnaires to respondents according to the RACI ds11 diagram, to determine the level of current maturity (as-is) and the expected maturity level (to-be) for the future.Currently the level of academic maturity system at Muhammadiyah University Ponorogo is at level 4 that is managed and measurable, and the level of maturity expected for the next 3 years is at level 5 (optimized). 

scholarly journals The Influence of Food Service Quality and Innovation Production on Local Product of Thailand: Study of Creative Agriculture

2020 ◽  
Vol 11 (5) ◽  
pp. 469
Author(s):  
Waleerak Sittisom ◽  
Thammarak Srimarut
Keyword(s):  
Data Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Food Service ◽  
Partial Least Square ◽  
Least Square ◽  
Raw Material ◽  
Primary Data ◽  
Local Product ◽  
Product Promotion

Creative agriculture is a vast and deep knowledge of a product from its preparation from raw material to the end consumer of the product. Hence creative agriculture deals with deep analysis, production process, and commercialization, of a product. The present study explored the relationship between food service quality, innovation in production, customers’ satisfaction, and local product promotion. Both the foodservice quality and innovation in production increase customer satisfaction and local product promotion. An increased level of customer satisfaction is also promising for the increment in local product promotion. A survey from 300 food engineers working with different food providing companies, were the respondents of the present study for the collection of primary data. Then, a statistical software, named Partial Least Square (PLS) was used for the finalization of the data analysis process. The results achieved from the data analysis were used for the accomplishment of the end results of the present study.

scholarly journals Analysis of Information Technology Governance Using the COBIT 5 Framework (Case Study: E-Legal Drafting Legal Section of the Regional Secretariat of Salatiga City)

2019 ◽  
Vol 1 (2) ◽  
pp. 136-151
Author(s):  
Caecilia Ika Pramita Ady ◽  
Prihanto Ngesti Basuki ◽  
Augie David Manuputty
Keyword(s):  
Information Technology ◽  
Information System ◽  
Gap Analysis ◽  
Current System ◽  
It Governance ◽  
Organizational Goals ◽  
It Alignment ◽  
Technology Governance ◽  
Information Technology Governance ◽  
And Performance

Information Technology (IT) governance is used to manage and optimize IT resources in supporting organizational goals. The Legal Section of the Regional Secretariat of Salatiga City as part of a government organization has built E-Legal Drafting information system to develop the functions of making regional legal products as well as the realization of e-government development in the legal field. The COBIT framework supports IT governance by providing work support to regulate IT alignment with the organization's business objectives. The results of this study are expected to show an overview of the implementation of IT governance in E-Legal Drafting information system from APO domain within the COBIT 5 framework, show the current system information level of capability and performance that is obtained from the measurement of capability levels, and also providing evaluation and recomendation based on the results of the gap analysis to help obtain the quality of information systems expected by the Legal Section of the Regional Secretariat of Salatiga City.

scholarly journals Information Technology Governance and the individuals' behavior: A cross-sectional study

2021 ◽  
Vol 25 ◽  
Author(s):  
Pedro Fernandes ◽  
Rúben Pereira ◽  
Guilherme Wiedenhöft
Keyword(s):  
Information Technology ◽  
Organizational Citizenship Behavior ◽  
Structural Equation ◽  
Partial Least Square ◽  
Sustainable Growth ◽  
Least Square ◽  
Equation Modeling ◽  
General Hypothesis ◽  
Technology Governance ◽  
Ex Post

Information technology (IT) is increasingly important to organizations and has become essential to the development of sustainable business growth. It is therefore necessary to adopt IT governance (ITG) mechanisms to ensure better solutions, sustainable growth, and better decision-making. As employee behavior is a competitive differential, this work focuses on the behavioral expression of ITG. It aims at analyzing ITG institutionalization's effect on the main dimensions of Organizational Citizenship Behavior (OCB) in Portugal. OCB describes individuals' voluntary commitment to an organization, including attitudes outside of their contractual functions. A descriptive-confirmative ex post facto research was conducted through survey research to 112 employees of IT-related departments and divisions from companies of all sizes in Portugal. The partial least square-structural equation modeling (PLS-SEM) method was used to test the overall model. The general hypothesis was confirmed, showing that ITG institutionalization positively affects individuals' OCBs in Portuguese organizations. In practical terms, it is possible to show organizations that by implementing their ITG Mechanisms, they are increasing employees' OCBs and, consequently, organizational effectiveness.

Evaluasi Sistem Informasi Pengupahan PT. Tempu Rejo Menggunakan COBIT 5 Domain DSS

2018 ◽  
Vol 1 (2) ◽  
pp. 187
Author(s):  
Yohana Teresa Sianipar ◽  
Novi Wulandari Widiyanti ◽  
Aisa Tri Agustini
Keyword(s):  
Information Technology ◽  
Information System ◽  
Qualitative Approach ◽  
Improve Performance ◽  
Operational Procedure ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Level 3 ◽  
A Company ◽  
Capability Level

PT. Tempu Rejo is one of the companies in Jember which is engaged in tobacco processing to produce cigarette. PT. Tempu Rejo applying information technology in the daily operation included in its payment information system, such as biometric identifier as a tool of absence and using applications that support payment in the company. In a company that has applied IT in its operation including payment information system should be evaluated. Evaluation is needed in order to make improvements to the company's payment information system. In this research, the information technology governance standard used is COBIT 5 domain Deliver, Service, and Support (DSS), especially DSS01, DSS03, and DSS05. This research used a qualitative approach by using the method of interviewing and observation as data collection techniques. The result of this research shows that Capability Level of DSS01, DSS03, and DSS05 process are at level 3 (established process). Recommendations are to conduct periodic evaluations to improve performance and create a complete Standard Operational Procedure (SOP) related to the company's payment information system.

scholarly journals The Model Of Capability Toward The Intention To Use Internet Banking In Indonesia

2021 ◽  
Vol 12 (4) ◽  
pp. 585-592
Author(s):  
Nurbaiti, Et. al.
Keyword(s):  
Information Technology ◽  
Service Quality ◽  
Internet Banking ◽  
Partial Least Square ◽  
Least Square ◽  
Survey Study ◽  
Intention To Use ◽  
Business Needs

The rapid advancement of information technology encourages business needs to use technology to serve consumers. Electronic transaction in the form of internet banking is a new way of transfer that changes the form of services from human technology to information technology. This study aims to examine the capability model of the intention to use internet banking in Indonesia. This study is quantitative in the form of a survey study. The sample in this study were non-user customers and prospective internet banking users in both private and state-owned banks. The data were analyzed using the partial least square (PLS). This study contributes to the development of internet banking marketing to improve features, security and service quality. The results show that all hypotheses indicate a positive and significant effect.

scholarly journals The Factors That Influence the Success of the Accounting Information System Implementation in Privates Universities in Bali

2018 ◽  
Vol 5 (10) ◽  
pp. 5008-5016
Author(s):  
I Dewa A.A Tantri Pramawati ◽  
Dodik Ariyanto
Keyword(s):  
Information System ◽  
Percent Level ◽  
Accounting Information ◽  
Private Universities ◽  
Partial Least Square ◽  
Least Square ◽  
Primary Data ◽  
System Quality ◽  
System Implementation ◽  
Accounting Information System

This research has a purpose to examine the factors that influence the success of the accounting information system implementation in private universities (PU) in Bali. This is to measure the extent of success of the accounting software or application in terms of their usage in 8 PU in Bali. The data based on the source is primary data, collected using questionnaires which were directly distributed to the respondents. The sample were selected using the purposive sampling technique. The total research respondents are 55 people. The data analysis technique used is the Partial Least Square (PLS) with the help of the SmarPLS 3.0. program at a 5 percent level of significance. The research results state that system quality, information quality and the importance of the system have an influence on the usage and satisfaction of AIS users. In this research, the empirical evidence attained showed that system usage and system satisfaction have an influence on the net benefit gained by the private universities in Bali.

scholarly journals ANALISIS PENERIMAAN PENGGUNA APLIKASI SIAKAD DESKTOP UNIVERSITAS BRAWIJAYA MENGGUNAKAN UTAUT

JOUTICA ◽  
2019 ◽  
Vol 4 (1) ◽  
pp. 168
Author(s):  
Yusi Tyroni Mursityo ◽  
M. Chandra Saputra ◽  
Admaja Dwi Herlambang
Keyword(s):  
Information System ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Heuristic Evaluation ◽  
Research Model ◽  
Technological Environment ◽  
Tertiary Institutions ◽  
Time Period ◽  
Academic Information

Education services from tertiary institutions have applied a lot of the Academic Information System (SIAKAD). In the research on heuristic evaluation in the Academic Information System of Brawijaya University, there were several problems related to users, including problems in the ease of users to interact or use applications, SIAKAD Desktop which did not provide information to the user about the condition of a process within a certain time period or time. On the other hand, universities must guarantee the best service. Therefore, it is necessary to evaluate the acceptance of SIAKAD Desktop users to find out what factors can affect the use of Desktop SIAKAD. UTAUT as a theoretical model will be used to explore the acceptance and use of the technological environment, especially for SIAKAD users in the academic section of the Faculty of Computer Science, Universitas Brawijaya. The data that has been collected will then be analyzed using the Partial Least Square Sequence Equation Modeling (PLS SEM) method. The results of the analysis show that only the conditions of the facilities significantly influence the behavior of using SIAKAD Desktop. The UTAUT model can only explain 44.8% of the factor variants using SIAKAD Desktop which is included in the moderate category. Therefore, it is necessary to develop a research model construct construct so that the prediction of the variance accuracy of the research model increases. In addition, it is expected that further research can cover a wider population target so that data is more reliable.

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