Amazon and eBay: Online Retailers as Market Makers

Internet and its growing usage by young generation in India have changed the way consumers shop and buy goods and services. The Indian retail market is witnessing a revolution i.e. young consumers are playing important role in online shopping and looking towards Internet as a unique platform for selling online. In India the visitors of e-tailing sites are accounted to be 40% of youth population, which comprises of youngsters between 15 to 34 years of age. These visitors are part of Indian Internet Population. Not only metros but tier II and III cities are also attracting online retailers. Brand awareness and gap in demand and supply are the main reasons for popularity of online retailers in small cities like Bhopal in India. The study focuses on factors that online buyers consider while shopping online. Some of the factors identified in this research are; scarcity of time with the buyer, availability of payment options like COD, variety of products availability, product pricing, discounts and offers etc. The data is collected using a questionnaire on the sample of 100 people in the age bracket of 15 to 60 years and percentage analysis is done for analyzing the collected data.

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Inducing Website Design Innovation towards Customer Loyalty

Environment-Behaviour Proceedings Journal ◽

10.21834/e-bpj.v1i3.315 ◽

2016 ◽

Vol 1 (3) ◽

Author(s):

Noorriati Din ◽

Lennora Putit ◽

Muhammad Naqib Mohd Noor

Keyword(s):

Customer Loyalty ◽

Graphic Design ◽

Publishing House ◽

Web Design ◽

Social Cues ◽

Website Design ◽

Online Retailers ◽

Design Attributes ◽

Online Shoppers ◽

International Publishing

Having an attractive and innovative web design could serve as a basis for both offline and online retailers to provide detailed information towards satisfying potential buying intention amongst online shoppers, and subsequently contribute traffic flow to the intended website. This study revealed that both graphic design and social cues attributes were found to have a positive and significant relationship with customer loyalty. Given the valuable experience to the site, the aim of this study is to investigate the extent to which website design attributes affects customer loyalty towards a particular brand or product.© 2016. The Authors. Published for AMER ABRA by e-International Publishing House, Ltd., UK. Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies, Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, MalaysiaKeywords: Website design; social cue design; grahic design; customer loyalty

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High Frequency Trading of Commodities

10.1093/oso/9780190656010.003.0023 ◽

2018 ◽

Cited By ~ 1

Author(s):

Raymond P. H. Fishe

Keyword(s):

High Frequency ◽

Equity Markets ◽

Conclusive Evidence ◽

Commodity Markets ◽

High Frequency Trading ◽

Market Quality ◽

Market Makers ◽

Speed Advantage ◽

Open Outcry ◽

Derivative Markets

Electronic platforms and high frequency traders (HFTs) have changed the nature of trading. Like equity markets, commodity markets have experienced an influx of algorithmic traders and a decline in “pit” or open outcry trading. Regulatory efforts to understand the effects of HFTs and to offer prudent guidelines or new rules are in their infancy. An overall hesitancy exists because academic studies have produced diverse results on liquidity, volatility, and market quality. This survey focuses on high frequency trading research in commodity derivative markets, documenting basic results and extracting inferences when warranted. Evidence indicates that HFTs act as market makers and their speed advantage has lowered transaction costs, generally during normal markets. Although not entirely conclusive, evidence also suggests that HFTs may exacerbate volatility by withdrawing liquidity in times of market stress, such as during “flash” crashes.

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Online Retail Service Quality: Scale Development and Validation

Vision The Journal of Business Perspective ◽

10.1177/09722629211011282 ◽

2021 ◽

pp. 097226292110112

Author(s):

Biranchi Narayan Swar ◽

Rajesh Panda

Keyword(s):

Service Quality ◽

Technology Acceptance ◽

Ease Of Use ◽

Measurement Scale ◽

Future Research ◽

Market Place ◽

Online Retail ◽

Online Retailers ◽

Retail Service ◽

Retail Service Quality

The growth of online retailing has created an opportunity to create a scale specifically for online retail services. At the same time, the increasing rate of internet penetration in India coupled with electronic banking and wallets has formed new market place for many online retailers. In this context, to gain competitive advantage, the online retailers should provide better service quality. Thus, the present research tries to know the various constructs of retail service quality (RSQ) in online format and develop a measurement scale. The study has borrowed the constructs from ‘Retail Service Quality’ (RSQ) and ‘Technology Acceptance Model’ (TAM). For this purpose, we collected data from 600 respondents. The scale has been confirmed and validated by using CFA. The study confirmed that online RSQ (ORSQ) scale consists of four constructs: ‘Ease of Use’, ‘Problem Solving’, ‘Policy’ and ‘Reliability’ with 18 variables. The article has concluded and validated a scale for ORSQ which can help the online retailers to design their service offering. The implications of the ORSQ scale for practitioners, as well as for future research, are discussed in this article.

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