Perceived interviewee anxiety and performance in telephone interviews

2018 ◽  
Vol 6 (3) ◽  
pp. 320-332 ◽  
Author(s):  
Debora Jeske ◽  
Kenneth S. Shultz ◽  
Sarah Owen
Keyword(s):  
Experimental Design ◽  
Design Methodology ◽  
Telephone Interview ◽  
Subjective Assessment ◽  
Audio Recording ◽  
Content Type ◽  
Telephone Interviews ◽  
And Performance ◽  
Practical Implications

Purpose The purpose of this paper is to focus on the role of interviewee anxiety as a predictor of perceived hireability (Study 1, n=82) and job suitability (Study 2, n=74). Design/methodology/approach Using an experimental design, participants were randomly allocated to one of two conditions (an audio recording of either a confident or anxious job candidate with identical scripts) and asked to take the role of an interviewer. Findings The anxious interviewee (played by an actor) was consistently rated as less hireable (in a combined sample based on Studies and 2), less suitable to the job and received less favorable hiring recommendations (as assessed in Study 2) than the confident interviewee (played by the same actor). Research limitations/implications The study was conducted with students who may have less interview experience than experienced interviewers. Practical implications The results suggest that anxiety has a negative biasing effect on perceived hireability and job suitability ratings. In other words, the behavioral manipulation of anxiety affects hireability ratings, independent of any subjective assessment of anxiety. Originality/value The findings provide evidence of an anxiety bias in telephone interview settings. The results highlight the importance of considering anxiety cues when training employment interviewers.

Mindfulness: performance, wellness or fad?

2017 ◽  
Vol 16 (1) ◽  
pp. 24-31 ◽  
Author(s):  
Chris Altizer
Keyword(s):  
Human Resources ◽  
Design Methodology ◽  
Voluntary Participation ◽  
Business Leadership ◽  
Content Type ◽  
Mindfulness Practices ◽  
Potential Risks ◽  
And Performance ◽  
Practical Implications

Purpose The purpose of this paper is to focus on “mindfulness” as an emerging wellness, performance, and leadership solution in business, and the role of human resources (HR) in effectively leveraging the potential value while minimizing the potential risks. Design/methodology/approach This paper reviews current research and current discussion of mindfulness in business, leadership, health, and management media, and provides recommendations for effective adoption. Findings Benefits of mindfulness practices include improved overall health and improved stress management for individuals and correlated benefits in productivity and performance of individuals, teams, and leaders. The potential risks of mindfulness include disengagement of non-participants and wasted investment if not integrated with company practices and culture. Practical implications This paper highlights the importance of aligning introduction of mindfulness with company practices and culture, ensuring voluntary participation, providing effective communication, and maintaining a secular nature of implementation. Originality/value This paper helps HR leaders leverage mindfulness for performance and wellness of individuals, teams and leaders.

Budget preparers’ perceptions and performance-based budgeting implementation

2019 ◽  
Vol 31 (1) ◽  
pp. 137-156 ◽  
Author(s):  
Farzaneh Jalali Aliabadi ◽  
Bita Mashayekhi ◽  
Graham Gal
Keyword(s):  
Design Methodology ◽  
Loose Coupling ◽  
Structured Interviews ◽  
Organizational Processes ◽  
Budgetary Slack ◽  
Content Type ◽  
And Performance ◽  
Practical Implications ◽  
Budgeting Process

PurposeThe purpose of this paper is to examine the reason for the failure of implementing performance-based budgeting (PBB) at Iranian public universities and research institutes (PURI). This examination focuses on the actors participating in the budget processes and their perceptions.Design/methodology/approachThe study uses grounded theory and employs deep semi-structured interviews of budget preparers at Iranian PURI.FindingsThe results indicate a loose coupling between perceived and regulated budgeting process. This leads to budgetary slack as a barrier for authentic information flow and indeed PBB implementation. In the analysis of the results, the authors suggest some ways to improve the current situation of the budgeting processes at Iranian PURI.Practical implicationsPublic organizations that desire to transform their budgeting system need to consider their actors’ perceptions regarding the budgeting process. By explicitly considering their perceptions the organization may be able to solve any loose coupling as a result of internal, external and behavioral conditions.Originality/valueThis research examines issues that arise in the transformation of organizational processes. The focus on budget processes is critical for organizations which receive most, if not all, of their operational funds from a central authority. This research highlights the role of budget actors’ perceptions in transforming the budgeting process. An important result of this analysis is documenting the existence of loose coupling in the current budgeting process at Iranian PURI. This loose coupling results in slack creation and restricts the implementation of a PBB system. Additionally, this loose coupling limits the flow of authentic information.

The Baldrige Award’s falling fortunes

2019 ◽  
Vol 26 (6) ◽  
pp. 1972-1994 ◽  
Author(s):  
David Cook ◽  
Weiyong Zhang
Keyword(s):  
Exploratory Study ◽  
Design Methodology ◽  
Substitution Effect ◽  
Iso 9000 ◽  
Performance Excellence ◽  
Content Type ◽  
Management Fashion ◽  
And Performance ◽  
Practical Implications

Purpose The purpose of this paper is to explore two explanations for the Baldrige Award’s decline. The management fashion literature suggests that it is a waning management fad, and the marketing choice literature suggests the likely presence of an ISO 9000 substitution effect. Design/methodology/approach This exploratory study utilizes data collected on Baldridge Award applications, publications, ISO 9000 certifications and economic indicators. These data are contrasted to explore patterns and trends, and correlation analyses conducted to reveal the plausibility of the fad and substitution effect explanations for the Baldrige Award’s decline. Findings Data analysis confirms the Baldrige Award’s prolonged decline and strongly suggests it is in the final stage of a management fashion life cycle with support provided for the presence of an ISO 9000 substitution effect. Research limitations/implications Many organizations have shifted their attention away from the Baldrige as a means to quality and performance excellence, and there is evidence that the ISO 9000 standards are a viable substitute. Practical implications The Baldrige Program has served its purpose with the Baldrige Award being the pinnacle of recognition for performance excellence achievement. However, the Award is in decline and the Baldrige Program is on a path to financial exigency. The Baldrige must be reframed to recover its role as the preeminent approach to performance excellence. Originality/value The paper satisfies the need to examine potential causes for the diminishing role of the Baldrige Award and challenges both academicians and practitioners to reexamine the Baldrige Program.

scholarly journals Coping with COVID-19: the role of accounting in shaping charities' financial resilience

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ralph Kober ◽  
Paul J. Thambar
Keyword(s):  
Design Methodology ◽  
Content Type ◽  
Performance Reporting ◽  
Form Part ◽  
Resilience Framework ◽  
And Performance ◽  
And Coping ◽  
Practical Implications

PurposeThe purpose of this paper is to explore the role of accounting in shaping charities' financial resilience during the COVID-19 crisis.Design/methodology/approachA case study of a charity was conducted. The financial resilience framework (Barbera et al., 2017) was applied to explore how accounting contributes to charities' capacity to cope with crises.FindingsThe results show how the accounting practices of budgeting, forecasting and performance reporting (financial and nonfinancial), as well as “accounting talk,” form part of the anticipatory and coping capacities that provided the charity the financial resilience to navigate the COVID-19 crisis.Practical implicationsThe paper evidences the important role accounting plays in establishing financial resilience to help charities cope with crises, particularly the importance of having accounting practices established prior to a crisis and accounting information forming part of managers' discussions. The study also demonstrates that financial reserves have an important buffering capacity role.Originality/valueThis is the first paper to examine the role of accounting within a charity during an economic crisis. The authors explore the role of accounting in shaping a charity's financial resilience and demonstrate the applicability of the financial resilience framework to a sudden, unexpected crisis such as COVID-19. They extend the accounting talk literature by highlighting its importance to a charity and during a crisis.

Supply chain interfaces between a port utilizing organisation and port operator

2014 ◽  
Vol 19 (1) ◽  
pp. 79-97 ◽  
Author(s):  
Dilek Demirbas ◽  
Helen Flint ◽  
David Bennett
Keyword(s):  
Supply Chains ◽  
Design Methodology ◽  
Best Practice ◽  
Research Papers ◽  
Content Type ◽  
Face To Face ◽  
Telephone Interviews ◽  
Purposeful Sampling ◽  
Practical Implications

Purpose – This research revolves around understanding the interfaces of ports in supply chains. The main aim of the research is to explore the role of ports within supply chains. Design/methodology/approach – Collecting information representative of the range of experiences, perspectives, perceptions and the behaviours of managers relevant to the research was obtained through purposeful sampling. The data for this paper is derived from a literature review of research papers and studies in addition to conducting seven face-to-face and one telephone interviews. Findings – The responses were analysed utilising themes and presenting summaries of transcripts in tabulated form to ease clarification. The findings reveal that integration between ports and organisations resembles other industries and therefore enhances the scope of ports within supply chains and the adaption of best practice techniques. Research limitations/implications – Although in depth case studies were conducted the limitations are within the breadth of interviews undertaken. Practical implications – The findings reveal that integration between UK ports and organisations resembles other industries and therefore enhances the scope of ports within supply chains and the adaption of best practice techniques. Originality/value – The originality value of the research is the exploration of the on-going role of ports within operational supply chains.

“Gender” and “innovation” in facility management: do they matter?

2020 ◽  
Vol 38 (2) ◽  
pp. 296-310
Author(s):  
Karin Staffansson Pauli ◽  
Caroline Wigren Kristoferson ◽  
Anna Stevenson
Keyword(s):  
Design Methodology ◽  
Innovation System ◽  
Gender Issues ◽  
Facility Management ◽  
Critical Approach ◽  
Regional Innovation ◽  
Content Type ◽  
Telephone Interviews ◽  
Practical Implications

PurposeThe purpose of this paper is to contribute to the ongoing discussion on how the field of facility management is changing and the role a regional innovation system (RIS) can take place to support this change, with a specific focus on the role of gender and innovation.Design/methodology/approachThe study builds partly on interactive research, and as a complement, qualitative semi-structured telephone interviews have been conducted.FindingsThe role of gender and innovations in facility management does matter due to the fact that if aiming at creating innovations, it is necessary to break free from established institutions, both formal and informal. Working with gender demands a norm-critical approach, and to be critical towards what we take for granted might create new solutions.Research limitations/implicationsThe study is conducted in a Swedish context.Practical implicationsThis paper brings gender issues in facility management to the forefront in an effort to engage the industry.Originality/valueThe paper contributes to the ongoing discussions how the field of facility management is changing and the importance of including gender in the innovation discussions.

The role of social incompatibility in customer discomfort

2018 ◽  
Vol 31 (4) ◽  
pp. 815-837 ◽  
Author(s):  
Mark Scott Rosenbaum ◽  
Tali Seger-Guttmann ◽  
Ofir Mimran
Keyword(s):  
Grounded Theory ◽  
Experimental Design ◽  
Design Methodology ◽  
Survey Methodology ◽  
Content Type ◽  
Attitudes And Behaviors ◽  
Israeli Arabs ◽  
Place Avoidance ◽  
Practical Implications

Purpose The purpose of this paper is to explore the concept of customer discomfort in service settings when employees and customers who share social incompatibilities, stemming from war, nationalism, religious differences or terrorism, work together in service settings. Design/methodology/approach The authors engage in triangulation research to understand how Israeli Arabs and Jews experience comfort/discomfort in services. Study 1 uses an experimental design to show how comfort differs when Israeli Jews work with Arabs and Jews in three different service settings. Study 2 employs survey methodology to explore how comfort differs among Israeli Arabs when they work with either an Arab or a Jewish employee. Study 3 uses grounded theory methodology to provide a theoretical framework that explains reasons for customer discomfort occurrence between Israel’s Arabs and Jews, its impact on customers’ attitudes and behaviors and suggestions for increasing comfort. Findings Israeli Arabs and Jews express various feelings of discomfort when working with each other, and Druze, in service settings. Israeli Jews express higher levels of discomfort when working with Arabs than vice versa, while Israeli Arabs express discomfort when working with Druze employees. Five strategies for increasing customer comfort are defined and developed. Research limitations/implications Social incompatibilities prevent many consumers and employees from experiencing comfort during service exchanges; however, managers can alleviate some of the factors that exacerbate customer discomfort. Practical implications Managers need to realize that customer discomfort leads to place avoidance and thus should implement strategies to assuage it. Social implications Unabated service situations that result in customer discomfort may lead to customer ill-being, including fear. Originality/value This study is the first to explore customer discomfort due to social incompatibilities in depth.

Mediating role of innovativeness between risk taking and performance in Indian universities

2018 ◽  
Vol 7 (1) ◽  
pp. 22-40 ◽  
Author(s):  
Manish Gupta ◽  
Anitha Acharya
Keyword(s):  
Risk Taking ◽  
Teaching Methods ◽  
Design Methodology ◽  
Work Culture ◽  
Creative Teaching ◽  
Content Type ◽  
Mediating Role ◽  
And Performance ◽  
Practical Implications

Purpose With increased globalization, Indian universities are struggling to attract and retain talented academics and are exploring the ways to enhance their service performance and brand image (BI). However, there is a paucity of studies that view universities through the corporate lens. Therefore, the purpose of this paper is to examine the mediating role of innovativeness in the relationships of creativity, risk taking (RT), and performance in service delivery (PSD). Another objective is to find out how this nexus affects universities’ BI. Design/methodology/approach Responses were collected from 280 academics working for different Indian universities. Structural analysis was performed to examine the relationships under investigation. Findings The results indicate that innovativeness fully mediates the positive RT – PSD relationship and that PSD positively influences BI. Research limitations/implications The findings of this study mainly augment the theory of BI by empirically linking BI and its antecedents in the context of Indian universities. Practical implications For enhancing a university’s BI, management is encouraged to promote RT work culture along with innovative and creative teaching methods. Originality/value This study is one of the few studies in India that see academia through the corporate lens. Also, it provides evidence for the importance innovativeness in enhancing BI of a university.

scholarly journals Coopetition in temporary contexts: examining swift trust and swift distrust in humanitarian operations

2020 ◽  
Vol 40 (9) ◽  
pp. 1449-1473 ◽  
Author(s):  
Sarah Schiffling ◽  
Claire Hannibal ◽  
Yiyi Fan ◽  
Matthew Tickle
Keyword(s):  
Design Methodology ◽  
Nonprofit Sector ◽  
Humanitarian Relief ◽  
Content Type ◽  
Trust Theory ◽  
Humanitarian Operations ◽  
Swift Trust ◽  
Limited Choice ◽  
Practical Implications

PurposeBy drawing on commitment-trust theory, we examine the role of swift trust and distrust in supporting coopetition under conditions of uncertainty and interdependence in the setting of humanitarian disaster relief organisations.Design/methodology/approachThis paper presents findings from case studies of 18 international humanitarian relief organisations based on 48 interviews and the analysis of publicly available documents.FindingsWe find that both swift trust and swift distrust support coopetition. As coopetition is simultaneous cooperation and competition, in this study we show how swift trust and swift distrust also occur simultaneously in coopetitive contexts.Research limitations/implicationsCoopetition as a strategic choice is well-researched in the private sector, yet has received less attention in the nonprofit sector, particularly in contexts that are shaped by interdependence and uncertainty. We show the importance of swift trust and swift distrust in coopetitive relationships by drawing on commitment-trust theory.Practical implicationsIn focusing on a competitive environment in which cooperation is essential, we find limited choice of coopetitive partners. Humanitarian relief organisations must often simply work with whichever other organisations are available. We highlight how trust and distrust are not opposite ends of a spectrum and detail how both contribute to coopetitive relationships.Originality/valueOur findings contribute to commitment-trust theory by explaining the important role of distrust in forging coopetitive relationships. Furthermore, we contribute to prior work on coopetition by focusing on an uncertain and interdependent nonprofit environment.

The “Halalification” of tourism

2017 ◽  
Vol 8 (4) ◽  
pp. 558-577 ◽  
Author(s):  
Faiza Khan ◽  
Michelle Callanan
Keyword(s):  
Design Methodology ◽  
Secondary Data ◽  
Market Segment ◽  
Analysis Method ◽  
Review Of Literature ◽  
Primary Research ◽  
Content Type ◽  
Starting Point ◽  
Practical Implications

Purpose The purpose of this paper is to address the confusing use of terminology associated with tourism undertaken by Muslims and to identify key concerns associated with this type of tourism. Design/methodology/approach This is an exploratory study and adopts a critical review of literature following the evolutionary concept analysis method. Content analysis of popular UK media, UK-based tour operators’ websites and tourism strategies of destinations popular with Muslim tourists were conducted to examine the use of terminology. Findings There is no clear difference between the various terms (halal, Muslim friendly, Islamic, etc.) used. Overall, academia uses the term Islamic tourism, while the industry and media use various terms. Among destinations, however, there is no clear and consistent use of terminology. A key concern of Islamic tourism is the role of certification in assuring travellers and the lack of standardisation of halal certification. Research limitations/implications The paper is based on literature review and secondary data analysis. It lacks primary research. Practical implications This study highlights the need for consistent use of terminology across industry. Another implication is the issue surrounding halal certification of food and the importance of trust in the seller/service provide. Another trend that industry providers need to consider is the growth of the Muslim millennial traveller and the needs of this market segment. Originality/value The paper highlights the importance of studying the Muslim tourist market and provides a starting point for further research. It highlights several issues such as the need to develop a typology of Muslim tourists. Of particular interest is the concern whether halal values in danger of being commodified in the absence of a universal agreed criterion for halal certification.

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