Public service motivation and performance: a critical perspective

2014 ◽  
Vol 2 (1) ◽  
pp. 57-79 ◽  
Author(s):  
Nicolai Petrovsky ◽  
Adrian Ritz
Keyword(s):  
Public Service ◽  
Common Method ◽  
Content Type ◽  
Aggregated Data ◽  
Individual Level ◽  
Common Method Bias ◽  
And Performance ◽  
The Individual ◽  
Method Bias ◽  
Level Analysis

Purpose – A growing body of literature points to the importance of public service motivation (PSM) for the performance of public organizations. The purpose of this paper is to assess the method predominantly used for studying this linkage by comparing the findings it yields without and with a correction suggested by Brewer (2006), which removes the common-method bias arising from employee-specific response tendencies. Design/methodology/approach – First, the authors conduct a systematic review of published empirical research on the effects of PSM on performance and show that all studies found have been conducted at the individual level. Performance indicators in all but three studies were obtained by surveying the same employees who were also asked about their PSM. Second, the authors conduct an empirical analysis. Using survey data from 240 organizational units within the Swiss federal government, the paper compares results from an individual-level analysis (comparable to existing research) to two analyses where the data are aggregated to the organizational level, one without and one with the correction for common-method bias suggested by Brewer (2006). Findings – Looking at the Attraction to Policy-Making dimension of PSM, there is an interesting contrast: While this variable is positively correlated with performance in both the individual-level analysis and the aggregated data analysis without the correction for common-method bias, it is not statistically associated with performance in the aggregated data analysis with the correction. Originality/value – The analysis is the first to assess the robustness of the performance-PSM linkage to a correction for common-method bias. The findings place the validity of at least one part of the individual-level linkage between PSM and performance into question.

Factors affecting satisfaction and loyalty in online grocery shopping: an integrated model

2017 ◽  
Vol 9 (2) ◽  
pp. 107-132 ◽  
Author(s):  
Anusha Sreeram ◽  
Ankit Kesharwani ◽  
Sneha Desai
Keyword(s):  
Time Pressure ◽  
Integrated Model ◽  
Common Method ◽  
Grocery Shopping ◽  
Physical Effort ◽  
Content Type ◽  
Product Assortment ◽  
Common Method Bias ◽  
Entertainment Value ◽  
Method Bias

PurposeThis paper aims to conceptualize and test an integrated model of online grocery buying intention by extending technology acceptance model by adding several antecedents of online grocery shopping behaviour such as physical effort, time pressure, entertainment value, product assortment, economic values, website design aesthetics, etc. The ultimate dependent variable was consumer’s satisfaction with buying process of grocery product via online platform. Design/methodology/approachThe model was tested over online grocery shoppers using structural equation modelling approach. To enhance the validity of the finding, common method bias and social desirability bias were also assessed. FindingsAs product assortment was found to have a significant impact on both perceived ease of use and perceived usefulness, it supports the notion of one-stop solution as a major driver to attract buyers to buy groceries online. Findings also highlight the importance of entertainment value and economic value as key variables which shape the buyer’s satisfaction and purchase loyalty behaviour. Overall, the results support the proposed model. Practical/implicationsThe findings of this study would be helpful for online marketers to get more website visits and to increase conversion rates, i.e. getting their visitors to spend more time on the website and to make purchase. Originality/valueThis integrated framework tested here is quite comprehensive in nature, as it includes the influence of time pressure, physical effort and product assortment on online buying behaviour. These basic yet important variables to study, especially when the industry (online grocery shopping) is still in its nascent stage, are missing from the literature. The present study also involves a rigorous data analysis process followed by assessment of common method bias and psychometric property test. Such approach is rare in existing body of knowledge. The study uses S-O-R framework for hypothesis and model development, which is also rare in context of online grocery shopping.

Public service motivation and willingness to collaborate

2014 ◽  
Vol 2 (1) ◽  
pp. 80-95 ◽  
Author(s):  
Heather Getha-Taylor ◽  
Alexa Haddock-Bigwarfe
Keyword(s):  
Homeland Security ◽  
Public Service ◽  
Public Service Motivation ◽  
The Body ◽  
Organizational Level ◽  
Cross Sectional ◽  
Content Type ◽  
Individual Level ◽  
Original Survey ◽  
The Individual

Purpose – The purpose of this paper is to examine public service motivation (PSM) and the connection with collaborative attitudes among a sample of homeland security actors representing the public, private, and nonprofit sectors. Design/methodology/approach – This study examines relationships between measures of PSM and collaboration using original survey data and hierarchical multiple regression. Findings – Findings reveal strong positive relationships between PSM measures and attitudes toward collaboration at the individual and organizational level. Research limitations/implications – Survey results are cross-sectional and are from respondents participating in a single state's homeland security summit. Practical implications – It is expected that results can be used to enhance collaboration at the individual and organizational levels. At the organizational level, results can be used for matching individuals with collaborative opportunities. At the individual level, results can be used for enhanced self-reflection and effectiveness purposes. Originality/value – This study provides insights on the relationship between PSM measures and collaborative attitudes. The research contributes to the body of scholarly work connecting PSM and correlates of interest.

Ethical perspectives on e-commerce: an empirical investigation

2014 ◽  
Vol 24 (4) ◽  
pp. 414-435 ◽  
Author(s):  
Gajendra Sharma ◽  
Wang Lijuan
Keyword(s):  
Online Survey ◽  
Ethical Issues ◽  
Management Practice ◽  
Common Method ◽  
Security And Privacy ◽  
Content Type ◽  
Common Method Bias ◽  
Business Transactions ◽  
Online Business ◽  
Method Bias

Purpose – The purpose of this paper is to investigate the various factors that influence consumer trust and privacy on e-commerce system and identify different ethical factors that affect consumer perceptions toward e-commerce adoption. Design/methodology/approach – The theoretical background used in this study was critical theory on trust in e-commerce. Online survey from Second Life users was conducted to study ethical issues in e-commerce and their influencing factors. Findings – The results were focussed on significance of e-commerce ethics on consumer purchase and its influence on online marketing. The ethical performance of the e-commerce web site will facilitate an increase in trust, which in turn enhances customer commitment and loyalty. Research limitations/implications – The survey data in this study has some common method bias. The possibility of the existence of the common method bias cannot be completely eliminated. Security and privacy are the two major aspects that drive online businesses which lead online consumers to develop trust on the digital environment. Practical implications – The findings on e-commerce ethical research will be useful for current management practice such as making business policies and strategies and sharing information to managers and organization leaders. Originality/value – With the introduction of internet and e-commerce a large of companies has been performing their business transactions through electronic network. Increasing communication technologies has bought speedy changes in online business transactions. E-commerce networks are playing a pivotal role in online business and consumers are more concerned on ethical issues of e-commerce including security, privacy and trust.

Affect account of disposition effect and consequences for stock prices

2017 ◽  
Vol 9 (2) ◽  
pp. 187-202 ◽  
Author(s):  
Tommy Gärling ◽  
Mary Blomman ◽  
Tim Alexander Carle
Keyword(s):  
Stock Prices ◽  
Design Methodology ◽  
Disposition Effect ◽  
Stock Trading ◽  
Market Prices ◽  
Content Type ◽  
Individual Level ◽  
Price Increases ◽  
The Individual ◽  
Level Analysis

Purpose The purpose of this paper is to present an affect account that identifies emotions driving sell preferences in stock markets that result in the disposition effect (winning stocks hold too short and losing stocks too long) and to specify how stock prices are influenced. Design/methodology/approach The affect account is derived based on analyses of previous research showing the disposition effect, proposed explanations of the effect, and basic emotion research. An individual-level analysis is performed of the consequences for stock market prices. Findings The main proposal is that investors prefer to sell when price increases make the increasing balance of hope and fear equal to a faster increasingly balance of anticipated elation and disappointment, and when price decreases make the faster increasingly negative hope-fear balance equal to the increasing negative elation-disappointment balance. Steepness in slope of the negative hope-fear balance accounts for whether a loser is never sold (an extreme disposition effect), sold later than a winning stock (the usually observed disposition effect), or sold earlier than a winning stock (a reverse disposition effect). The individual-level analysis suggests that the affect-driven disposition effect would intensify or attenuate trends in stock prices depending on the demand-supply balance. Originality/value A conceptual contribution to research of emotion influences on stock trading and specifically to explanations of the disposition effect on sell decisions by less sophisticated and experienced investors.

Employability and innovation: development of a scale

2017 ◽  
Vol 9 (1) ◽  
pp. 20-37 ◽  
Author(s):  
Rupali Singh ◽  
Ginni Chawla ◽  
Sonal Agarwal ◽  
Avani Desai
Keyword(s):  
Factor Analysis ◽  
Test Method ◽  
Common Method ◽  
Measurement Scale ◽  
Personality Factors ◽  
Extensive Literature ◽  
Cross Sectional ◽  
Content Type ◽  
Common Method Bias ◽  
Method Bias

Purpose The purpose of the paper is to explore the antecedents of employability from the employer’s perspective to provide sustainable employment and to develop a measurement scale. Design/methodology/approach In the study, the survey-based approach has been adopted. The authors developed an instrument following extensive literature review and further pre-tested the instrument with experts drawn from the academics. The data collection was monitored following Dillman’s (2007) total design test method. Finally, 114 usable responses were collected. The data were further tested for normal assumptions. Orthogonal and parsimonious constructs were derived following exploratory factor analysis, and the construct validity was checked using confirmatory factor analysis. Findings The following antecedents of employability were obtained: innovative skills and innovative abilities along with the knowledge, innovative abilities, personality factors, career-building traits, emotional intelligence and efficacy beliefs. Research limitations/implications The authors observed that the present study like other survey-based research has its own limitations. Currently, cross-sectional data were used, which inherit some serious limitations like endogeneity and common method bias. However, utmost care was taken to minimize the effects of endogeneity and common method bias using some suggested measures in the existing literature. Social implications The findings and conclusions are expected to aid students, academicians and practitioners in developing an understanding of employability. Moreover, these antecedents can be developed in graduates along with their higher education as per the requirements of the industry. Originality/value This paper is an attempt to develop a scale for measurement of employability in the education sector.

scholarly journals Interactive effects of perceived time pressure, satisfaction with work-family balance (SWFB), and leader-member exchange (LMX) on creativity

2017 ◽  
Vol 46 (3) ◽  
pp. 662-679 ◽  
Author(s):  
Darija Aleksić ◽  
Katarina Katja Mihelič ◽  
Matej Černe ◽  
Miha Škerlavaj
Keyword(s):  
Time Pressure ◽  
Common Method ◽  
Curvilinear Relationship ◽  
Leader Member Exchange ◽  
Content Type ◽  
Common Method Bias ◽  
Family Balance ◽  
Member Exchange ◽  
Work Family ◽  
Method Bias

Purpose Drawing on role theory, the purpose of this paper is to investigate a curvilinear relationship between employee’s perceived overall time pressure and creativity. Apart from this, it explores a three-way interaction of perceived time pressure, satisfaction with work-family balance (SWFB), and leader-member exchange (LMX) on creativity. Design/methodology/approach The paper reports a quantitative study of 251 employees from a European company. An online survey was used to collect data. The proposed hypotheses were tested using moderated hierarchical regression analysis. Findings Results demonstrate a U-shaped curvilinear relationship between perceived time pressure and creativity. Results further confirm the proposed three-way interaction of perceived time pressure, SWFB, and LMX as joint predictors of creativity. Research limitations/implications The cross-sectional research design limits the ability to demonstrate causality. Moreover, the data were collected from a single source causing concern for common method bias. Nonetheless, recent research suggests that common method bias cannot create an artificial interaction effect. Originality/value This study is one of the rare attempts to examine a curvilinear relationship between perceived time pressure and creativity. Moreover, it contributes to the work-family literature by providing the first empirical examination of the linkage between SWFB and creativity. Furthermore, the authors find a three-way interaction between time pressure, SWFB and LMX, and creativity. These findings broaden our understanding of how personal and contextual factors interact to foster creativity.

scholarly journals Only When the Societal Impact Potential Is High? A Panel Study of the Relationship Between Public Service Motivation and Perceived Performance

2016 ◽  
Vol 38 (2) ◽  
pp. 139-166 ◽  
Author(s):  
Nina van Loon ◽  
Anne Mette Kjeldsen ◽  
Lotte Bøgh Andersen ◽  
Wouter Vandenabeele ◽  
Peter Leisink
Keyword(s):  
Public Service ◽  
Panel Study ◽  
Public Service Motivation ◽  
Societal Impact ◽  
Cross Sectional ◽  
Common Method Bias ◽  
Perceived Performance ◽  
And Performance ◽  
Method Bias

Many studies find positive associations between public service motivation (PSM) and performance, but much of this literature is based on cross-sectional data prone to endogeneity and common method bias. Moreover, we know little about potential moderators. In this study, we test the moderating role of societal impact potential (SIP)—the degree to which the job is perceived to provide opportunities to contribute to society. We use cross-sectional data from 13,967 employees in 2010 and 2012 aggregated to construct longitudinal data for 42 organizations. As expected, the association between PSM and individual perceived performance is positive when SIP is high. However, when SIP is low, PSM is only weakly or not at all related to performance. This is an important insight for organizations that try to enhance performance through PSM. Our findings suggest that this can only be done when the employees think that their jobs allow them to contribute to society.

scholarly journals Education, organizational commitment, and rewards within Japanese manufacturing companies in China

2018 ◽  
Vol 40 (3) ◽  
pp. 458-485 ◽  
Author(s):  
Keisuke Kokubun
Keyword(s):  
Organizational Commitment ◽  
Common Method ◽  
University Graduates ◽  
Manufacturing Companies ◽  
Intrinsic Rewards ◽  
Content Type ◽  
Common Method Bias ◽  
Japanese Companies ◽  
Method Bias ◽  
Social Rewards

Purpose The purpose of this paper is to investigate the relationship between organizational commitment (OC) and extrinsic, intrinsic, and social rewards, among employees who work for Japanese manufacturing companies in China. Design/methodology/approach Hierarchical regression analysis was utilized to examine survey data obtained from 27,854 employees, who work for 64 Japanese manufacturing companies in China. Findings The findings demonstrate that the variables measuring extrinsic, social, and intrinsic rewards were strongly related to OC, suggesting that the antecedents of OC in Japanese companies are different from those in other kinds of corporations in China and the West. A further comparison between university graduates and other employees showed that for graduates, extrinsic and intrinsic rewards had a stronger influence on OC than social rewards, compared to non-graduates. Research limitations/implications This study used self-report data from individual respondents, which may have resulted in common method bias. Future research might consider including supervisor-rated scales to strengthen the study design and reduce common method bias. Practical implications As Japanese companies in China have both Western and Chinese characteristics, they often utilize balanced human resources management (HRM) practices. To enhance their employees’ OC, especially those with less formal education, it is most effective to focus not only on some particular rewards but also on more varieties of rewards. However, balanced HRM may not be equally effective for enhancing the OC of university graduates, who prefer to obtain more extrinsic and intrinsic rewards and fewer social rewards. As Japanese companies are sometimes said to be less attractive workplaces, especially for university graduates, the results of this study could help HR professionals revise their HRM strategies and employ workers who can contribute to their Chinese branches on a long-term basis. Originality/value This research investigates how employees of Japanese companies in China could have higher OC, by focusing on the difference between university graduates and non-graduates and utilizing a large volume of their opinion data.

Organisational form and performance in fashion retailing

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Pericles Ramón Mejía-Vásquez ◽  
Roberto Sánchez-Gómez ◽  
Sheila Serafim da Silva ◽  
Luis Vázquez-Suárez
Keyword(s):  
Service Quality ◽  
Vertical Integration ◽  
Research Question ◽  
Content Type ◽  
Aggregated Data ◽  
Organisational Form ◽  
Level Data ◽  
And Performance ◽  
Key Indicators ◽  
Level Performance

PurposeThis research seeks to discover how the organisational form (franchising vs vertical integration) of 384 fashion stores belonging to a Spanish franchise chain influences unit-level performance measured through three key indicators commonly used in the retail literature: sales per square metre, sales per employee and service quality scores.Design/methodology/approachThe authors have analysed this research question using bivariate and multivariate analyses, with a panel dataset that includes quarterly establishment-level data covering the period from January 2018 to December 2019.FindingsThe aggregated data initially reveal weaker outcomes among franchised establishments. However, after controlling for other variables related to the fashion stores and their local markets, the authors have found that franchised establishments record higher sales both per square metre and per employee than vertically integrated stores. The findings also reveal that franchised establishments record lower service quality scores than their company-owned counterparts.Originality/valueNothing has been published on the differences between franchising and company ownership in terms of establishment-level performance in fashion retailing.

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