Participation impacts IT workers’ organisational commitment through the mediating roles of internal communication adequacy, burnout and job satisfaction

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Keyword(s):  
Job Satisfaction ◽  
Bachelor's Degree ◽  
Internal Communication ◽  
Organisational Commitment ◽  
High Turnover ◽  
Related Services ◽  
Content Type ◽  
Knowledge Based ◽  
Communication Practices ◽  
It Workers

Purpose The author said it was important to study organisational commitment in knowledge-based sectors like IT, where the quality and commitment of employees was critical. In addition, IT workers can easily find new jobs and high turnover is costly for organisations. His goal was to establish the antecedents of EOC Design/methodology/approach Data came from a public IT company (PITC) owned by a large Midwestern US university. PITC employs around 300 people in IT-related services, including engineers, technicians, and systems support personnel. There were 111 completed surveys. Around 61% had a bachelor’s degree and 23% had a postgraduate diploma. Findings The results showed that the three proposed mediators – ICA, burnout and job satisfaction ? were all significantly correlated with organisational commitment. But the data also indicated that there was no direct relationship between EWP and EOC. Instead, the relationship was found to be indirect. Originality/value There are several important implications for IT managers: first, when participative communication practices fail to increase the adequacy of internal communication, employees? understanding of their jobs, they are unlikely to foster EOC. Second, for EWP to positively impact EOC, it has to reduce employees? emotional exhaustion to the extent that it also increases their job satisfaction. Third, employees should be involved in the design of participation communication practices.

From fun-lovers to institutionalists: uncovering pluralism in IT occupational culture

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jocelyn Cranefield ◽  
Mary Ellen Gordon ◽  
Prashant Palvia ◽  
Alexander Serenko ◽  
Tim Jacks
Keyword(s):  
Job Satisfaction ◽  
Discriminant Analysis ◽  
National Culture ◽  
Hierarchical Cluster ◽  
Inductive Method ◽  
Occupational Culture ◽  
Content Type ◽  
Individual Motivation ◽  
It Workers ◽  
It Occupational Culture

PurposeThe study aims to explore whether there is diversity of occupational culture among IT workers. Prior work conceptualizes IT occupational culture (ITOC) as based around six distinctive values (ASPIRE) but has not explored whether there is variation in ITOC.Design/methodology/approachSurvey data from 496 New Zealand IT workers was used to create factors representing IT occupational values based on the ASPIRE tool. Hierarchical cluster analysis and discriminant analysis were applied to identify distinctive segments of ITOC.FindingsFour ITOC segments were identified: fun-lovers, innovators, independents and institutionalists. These differed in the relative emphasis ascribed to the ITOC values with each segment being distinguished by 1–2 dominant values. Segment membership varied according to level of responsibility and birth country. Institutionalists and innovators had higher concern about organizational and IT issues than fun-lovers and independents. Job satisfaction was lowest among innovators and highest along institutionalists.Research limitations/implicationsThis study challenges the concept of a unified ITOC, suggesting that ITOC is pluralistic. It also theorizes about interactions between ITOC, individual motivation and values and national culture.Practical implicationsManagement needs to be cognizant of the fact that IT occupational culture is not homogeneous and different IT occupational segments require unique management approaches, and that their own values may not match those of others in IT work. By understanding ITOC segments, managers can tailor support, assign tasks appropriately and design teams to optimize synergies and avoid conflict.Originality/valueThis study reveals the existence of ITOC segments and theorizes about the relationship of these to innovation-orientation, job satisfaction, individual motivation, work styles and national culture. The combination of cluster and discriminant analysis is a valuable replicable inductive method that is underrepresented in Information Systems (IS) research.

scholarly journals Work-related attitudes as antecedents of perceived individual-, unit- and organisation-level performance

2017 ◽  
Vol 25 (4) ◽  
pp. 577-595 ◽  
Author(s):  
Hanna Salminen ◽  
Mika Vanhala ◽  
Pia Heilmann
Keyword(s):  
Job Satisfaction ◽  
Information And Communications Technology ◽  
Limited Attention ◽  
Organisational Commitment ◽  
Content Type ◽  
Work Related ◽  
Individual Unit ◽  
Forestry Industry ◽  
The Individual ◽  
Level Performance

Purpose The purpose of this paper is to the debate on employees’ subjective performance evaluations by examining how organisational commitment and job satisfaction are related to perceived performance at the individual, unit and organisation levels. Design/methodology/approach Quantitative survey data were collected from two large corporations in Finland: one operating in the field of information and communications technology and the other in the forestry industry. The partial least squares (PLS) method was used for the data analyses. Findings Both job satisfaction and organisational commitment had a positive effect on employees’ perceived individual-, unit- and organisation-level performance. These effects were the strongest at the organisation level. Originality/value To date, limited attention has been paid to perceived individual-, unit- and organisation-level performance as a consequence of organisational commitment and job satisfaction.

How does human resource management influence organisational performance? An integrative approach-based analysis

2017 ◽  
Vol 66 (6) ◽  
pp. 797-821 ◽  
Author(s):  
Anastasia A. Katou
Keyword(s):  
Job Satisfaction ◽  
Resource Management ◽  
Human Resource Management ◽  
Human Resource ◽  
Business Strategies ◽  
Operational Performance ◽  
Organisational Commitment ◽  
Organisational Performance ◽  
Content Type ◽  
Hr Practices

Purpose Drawing on the contingency perspective between business strategies and human resource (HR) practices, the purpose of this paper is to examine the effects of human resource management (HRM) system (which integrates both content and process of HR practices) on both proximal organisational outcomes (such as job satisfaction, motivation, and organisational commitment) and distal organisational outcomes (such as employee engagement, organisational citizen behaviour (OCB), co-operation among employees, intention to quit, and operational performance). Design/methodology/approach The analysis is based on a sample of 996 Greek employees working in 108 private organisations and the statistical method employed is structural equation modelling with bootstrapping estimation. Findings The results indicate that HRM content is more positively related to job satisfaction and motivation and less related to organisational commitment than HRM process. Moreover, HRM system is sequentially related to organisational outcomes (both directly and indirectly) and significantly influences employee job satisfaction and motivation, as well as OCB and co-operation among employees, and operational performance. Research limitations/implications The data were collected using a questionnaire at a single point in time, and thus, not allowing dynamic causal inferences. Considering that Greece is experiencing a severe financial crisis, the findings from this unique context may not generalise across other contexts. Practical implications The core messages to decision makers are that employee development and rewards are the major dimensions of the content of an HRM system and that consistency and distinctiveness are the principal features of the process of an HRM system, even in cases where the organisation is operating under an economic crisis environment. Originality/value Investigations into the relationship between HRM systems and organisational performance have become increasingly common. Nevertheless, empirical studies that measure the impact of HRM systems, which being contingent on business strategies integrate both content and process of HR practices on organisational performance are still rare. This paper partially fills this gap.

Developing a conceptual model to measure talent’s turnover intention in tourism organisations of Saudi Arabia

2017 ◽  
Vol 25 (1) ◽  
pp. 2-23 ◽  
Author(s):  
Adel Alferaih
Keyword(s):  
Job Satisfaction ◽  
Job Performance ◽  
Conceptual Model ◽  
Turnover Intention ◽  
Talent Management ◽  
Future Research ◽  
Organisational Commitment ◽  
Organisational Performance ◽  
Content Type ◽  
Prior Literature

Purpose The purpose of this paper is to propose an appropriate conceptual model for examining talent’s intention to quit, job satisfaction, job performance and organisational performance. Design/methodology/approach The proposed model is developed on the basis of the theoretical and logical arguments of constructs picked out from the prior literature. Its framework is that of Bagozzi (1992), where factors such as job satisfaction, affective organisational commitment and turnover intention are seen as major concerns in the literature on talent management. Findings The paper makes 16 propositions concerning significant relationships of these constructs with job satisfaction, job performance, organisational performance and turnover intention. Research limitations/implications It concludes with an acknowledgement of the limitations, suggestions for future research and theoretical contributions. Originality/value Its framework is that of Bagozzi (1992), where factors such as job satisfaction, affective organisational commitment and turnover intention are seen as major concerns in the literature on talent management.

Directives and Dialogue: Examining the Relationship Between Participative Organizational Communication Practices and Organizational Identification Among IT Workers

2016 ◽  
Vol 56 (4) ◽  
pp. 530-559 ◽  
Author(s):  
Yannick C. Atouba ◽  
Elizabeth J. Carlson ◽  
John C. Lammers
Keyword(s):  
Job Satisfaction ◽  
Organizational Communication ◽  
Survey Data ◽  
Organizational Identification ◽  
Employee Voice ◽  
Hierarchical Regression ◽  
Mediation Analyses ◽  
Communication Practices ◽  
It Workers ◽  
The Relationship

This study explores how the dialogue—or lack thereof—between employees’ opinions and organization-wide communications relates to employees’ identification with the organization. Using survey data from a sample of 111 IT workers, we performed cross-level tests to explore how employee voice, the perceived adequacy of organization-wide downward communication, and job satisfaction related to employees’ organizational identification. The results of the hierarchical regression and mediation analyses revealed that higher levels of employee voice were associated with higher levels of organizational identification and fully mediated by job satisfaction. Similarly, higher levels of organization-wide communication adequacy were associated with higher levels of organizational identification and partially mediated by job satisfaction. The findings suggest that inclusive and participative organizational communication practices are most likely to foster organizational identification when they are viewed favorably by employees and positively impact their job experiences.

Perceptions of fairness in the psychological contracts of allied health professionals

2015 ◽  
Vol 7 (2) ◽  
pp. 106-116 ◽  
Author(s):  
Rebecca Flower ◽  
Defne Demir ◽  
John McWilliams ◽  
Dianne Johnson
Keyword(s):  
Job Satisfaction ◽  
Distributive Justice ◽  
Health Professionals ◽  
Psychological Contract ◽  
Allied Health ◽  
Psychological Contracts ◽  
Organisational Commitment ◽  
Allied Health Professionals ◽  
Content Type ◽  
Organisational Justice

Purpose – The purpose of this paper is to investigate the relationships between components of the psychological contract, organisational justice, and negative affectivity (NA), with key employee outcomes (i.e. organisational commitment, job satisfaction, depression, and psychological distress) among allied health professionals. Design/methodology/approach – In total, 134 (response rate of 46 per cent) Australian allied health professional completed a questionnaire. Findings – Multiple regressions revealed that higher NA was associated with lower organisational commitment, lower job satisfaction, and higher levels of depression. The psychological contract variable, breach, was associated with depression. Informational justice was associated with organisational commitment. Distributive justice was associated with job satisfaction. Research limitations/implications – This research is limited by its cross-sectional design and that the data were self-reported. The results obtained suggest the potential utility of collecting longitudinal data to replicate and extend the results. Practical implications – While NA may be beyond management control, it may be ameliorated by attention to improving communication of management decisions and by sensitivity to the elements implicit in psychological contracts. The negative consequences of contract breach may be offset by informational and distributive justice. Originality/value – This study is one of the first to examine multiple measures of the psychological contract in addition to organisational justice and NA. Further, this study adds to the literature for allied health professionals, where little is known about factors contributing to their turnover.

Promises in psychological contract drive commitment for clinicians

2014 ◽  
Vol 19 (2) ◽  
pp. 153-165 ◽  
Author(s):  
Julia Ellershaw ◽  
Peter Steane ◽  
John McWilliams ◽  
Yvon Dufour
Keyword(s):  
Job Satisfaction ◽  
Psychological Distress ◽  
Distributive Justice ◽  
Psychological Contract ◽  
Psychological Contract Breach ◽  
Organisational Commitment ◽  
Contract Breach ◽  
Content Type ◽  
Informational Justice ◽  
Organisational Justice

Purpose – Job satisfaction, mental health and organisational commitment are important for clinician retention. Psychological contracts, organisational justice and negative affectivity (NA) have been linked with these outcomes but there is limited research examining these concepts in combination, particularly for clinicians. The aim of this paper is to examine the relationships between psychological contract breach, organisational justice and NA, on the outcomes of organisational commitment, psychological distress and job satisfaction, in a medical context. Design/methodology/approach – Surveys were distributed to Australian hospital clinicians through their internal mail and 81 completed surveys were returned (response rate=24 per cent). Findings – Multiple regression analyses revealed that organisational commitment was related to NA, psychological contract obligation and the interaction between psychological contract breach and distributive justice. Psychological distress was related to NA and procedural justice. Job satisfaction was related to the interaction between psychological contract breach and informational justice, however, the overall model for job satisfaction was not significant. Practical implications – By implementing innovative social exchange processes, healthcare organisations can ensure distributive justice is maintained in the culture in event of contract breach, and by so doing build safety mechanisms into sustaining commitment from clinicians. Originality/value – This paper contributes to the literature on clinical governance in managing the psychological contract to sustain commitment from clinical staff. The findings provide new insights into the factors effecting employee outcomes for clinicians.

Distinguishing Between the Effect of Perceived Organisational Support and Person–Organisation Fit on Work Outcomes

2009 ◽  
Vol 2 ◽  
pp. 1-9 ◽  
Author(s):  
Catherine Ng ◽  
Aspa Sarris
Keyword(s):  
Job Satisfaction ◽  
Hospital Setting ◽  
Future Research ◽  
Organisational Commitment ◽  
Job Outcomes ◽  
High Turnover ◽  
Organisational Support ◽  
Organisational Values ◽  
Perceived Organisational Support ◽  
The Relationship

AbstractWhile previous research has contributed to our understanding of the effect of person-organisation fit on a range of job outcomes (e.g., Chatman, 1989; Kristof-Brown & Jansen, 2007; Schneider, 1987), the relationship between person–organisation fit, perceived organisational support and job outcomes, such as job satisfaction and organisation commitment has not been fully explored. Further research examining the relationship between these variables is needed, particularly in organisational settings that experience high turnover such as hospitals. This study examined the relationship between person–organisation fit, perceived organisational support, job satisfaction and organisational commitment among employees in an Australian hospital setting. Person–organisation fit was assessed in terms of the fit, or congruence, between perceived organisational values and ideal organisational values. The study also examined the extent to which perceived organisational support moderated the relationship between person–organisation fit and job satisfaction and organisational commitment. Results showed that person–organisation fit and perceived organisational support were significant predictors of job satisfaction and organisational commitment. However, perceived organisational support was not a moderator in the relationship between person–organisation fit and job satisfaction and organisational commitment. Results also showed that perceived organisational support may be a stronger predictor of job satisfaction and organisational commitment than person–organisation fit, highlighting the importance of providing nursing and support staff with adequate support to carry out their work in hospital settings. The implications of the study are discussed and future research opportunities are highlighted.

Job satisfaction factors for housekeepers in the hotel industry: a global comparative analysis

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Maureen Snow Andrade ◽  
Doug Miller ◽  
Jonathan H. Westover
Keyword(s):  
Job Satisfaction ◽  
Comparative Analysis ◽  
Positive Impact ◽  
Work Life ◽  
Work Life Balance ◽  
Turnover Rates ◽  
High Turnover ◽  
Extrinsic Rewards ◽  
Life Balance ◽  
Content Type

PurposeThis study offers a global comparative analysis of variables associated with job satisfaction, specifically work-life balance, intrinsic and extrinsic rewards, and work relations on job satisfaction for hotel housekeepers.Design/methodology/approachThe study analyzes these variants across 29 countries using International Social Survey Program data.FindingsFindings indicate significant differences in job satisfaction for hotel housekeepers across countries, lower job satisfaction for hospitality occupations compared to all other occupational categories, lower job satisfaction for hotel housekeepers than employees in other hospitality occupations, and a statistically significant positive impact of some elements of work-life balance, intrinsic and extrinsic rewards, and coworker relations on job satisfaction.Originality/valueThe hospitality industry is characterized by poor work-life balance, high turnover rates and limited rewards. Hotel housekeepers report lower levels of satisfaction than other hospitality workers in terms of work-life balance, pay, relationships with managers, useful work and interesting work. Housekeepers play an important role in hotel quality and guest satisfaction. As such, understanding and addressing factors contributing to job satisfaction for hotel housekeepers is critical for managers

scholarly journals Multidisciplinarity in internal communication and the challenges ahead

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Milena Araújo ◽  
Sandra Miranda
Keyword(s):  
Public Relations ◽  
Organizational Communication ◽  
Design Methodology ◽  
Internal Communication ◽  
Corporate Communication ◽  
Content Type ◽  
Communication Practices ◽  
Professional Fields ◽  
The Impact ◽  
Practical Implications

PurposeConsidering the impact internal communication has on the performance of organizations, studies about internal communication are revisited in order to generate a deeper understanding about the disciplines that shape the topic and the main trends influencing both the academic and professional fields.Design/methodology/approachDeparting from a communicational background, the authors integrate dispersed contributions from disciplines such as organizational communication, public relations, corporate communication and marketing communications, to the literature on internal communication.FindingsThe significant role played by internal communication is supported by scholars with different theoretical backgrounds. Despite the clear differences between disciplines, the defense of a strategized internal communication and a focus on the employee is widely accepted.Practical implicationsBoth scholars and practitioners will need to keep adapting to a reality where: internal communication practices are not only managerial but also dependent on the inputs of the employees; the ability to listen and collect feedback is sacred, and internal communication plans are expected to be strategically implemented and measured.Originality/valueBy showing the plurality of disciplines that influence internal communication, a strategized multidisciplinary focus on the topic is encouraged.

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