Context, framing, and influence

2014 ◽  
Vol 46 (2) ◽  
pp. 73-76
Author(s):  
B. Kim Barnes
Keyword(s):  
Point Of View ◽  
The Other ◽  
Laboratory Research ◽  
Content Type ◽  
Call To Action ◽  
Vested Interests ◽  
Pass Through ◽  
Key Terms ◽  
The Impact ◽  
Practical Implications

Purpose – The purpose of this paper is to help readers consider the value of identifying the values, beliefs, and vested interests of someone they wish to influence and to frame their idea, request, or call to action in a way that will make sense in the other person's internal model of the world and be interesting and attractive to him or her. Design/methodology/approach – The paper defines several key terms and presents a rationale for exploring the point of view of individuals one wishes to influence and framing an idea in a way that will be most meaningful to the other. Findings – There is no one way to view any idea. People have a set of mental filters that any influence attempt must pass through. These filters shape the impact and meaning of the other person's idea or request. The skillful influencer takes this into account in framing his or her influence approach. Research limitations/implications – This paper is the result of many years of observation and pattern recognition in situations where people are asked to influence one another. It is also consistent with current behavioral economics research, but is not itself based on laboratory research. Practical implications – Applying this approach should enable readers to have better results in influencing a variety of people. Originality/value – Influence is a key skill set for leaders and key contributors.

scholarly journals Anti-racist actions and accountability: not more empty promises

2020 ◽  
Vol 39 (7) ◽  
pp. 775-786
Author(s):  
C. Malik Boykin ◽  
N. Derek Brown ◽  
James T. Carter ◽  
Kristin Dukes ◽  
Dorainne J. Green ◽  
...  
Keyword(s):  
Formal Education ◽  
Black People ◽  
Point Of View ◽  
Police Brutality ◽  
Physiological Effects ◽  
Joint Effort ◽  
Content Type ◽  
Individual Motivation ◽  
Call To Action ◽  
Practical Implications

PurposeThe current piece summarizes five critical points about racism from the point of view of Black scholars and allies: (1) Black people are experiencing exhaustion from and physiological effects of racism, (2) racism extends far beyond police brutality and into most societal structures, (3) despite being the targets of racism, Black people are often blamed for their oppression and retaliated against for their response to it, (4) everyone must improve their awareness and knowledge (through both formal education and individual motivation) to fight racism and (5) anti-racist policies and accountability are key to enact structural reformation.FindingsThe first three of these points detail the depths of the problem from the perspectives of the authors and the final two lay out a call to action.Practical implicationsThis viewpoint is the joint effort of 14 authors who provided a unified perspective.Originality/valueThis was one of the most original experiences the authors have had – working with 13 former/current students on joint perspectives about police brutality and racism more generally. The authors thank for the opportunity.

Measuring the impact of crises in the horticultural sector: the case of Spain

2019 ◽  
Vol 121 (5) ◽  
pp. 1050-1063 ◽  
Author(s):  
Juan Carlos Pérez-Mesa ◽  
María del Mar Serrano-Arcos ◽  
Raquel Sánchez-Fernández
Keyword(s):  
Empirical Analysis ◽  
Critical Role ◽  
Point Of View ◽  
Strong Impact ◽  
Short Term ◽  
Content Type ◽  
On Demand ◽  
Demand Models ◽  
The Impact ◽  
Practical Implications

PurposeThe purpose of this paper is to review the literature on image crises in the food industry as well as provide a diachronic analysis to distinguish between the varying types of crises that played a critical role in the horticultural sector in recent decades, focussing on the particular case of Spain as the largest horticultural exporter in Europe. This research also analyses the economic impact of these crises upon demand.Design/methodology/approachAn empirical analysis has been conducted using inverse demand models to determine the prospective impact on demand of the image crises in the main European destination markets.FindingsThe empirical analysis reveals an immediate impact upon demand (imports) in the short term. Sector crises invariably have one or many “explosion” points when they reach the public sphere. These events reduce demand among European consumers, ultimately leading to a decrease in imported goods. The tested models revealed considerably significant losses that subsequently reduce annual exports by more than 3 per cent. The analysis also reveals strong effects of complementarity and substitution among the various products that comprise the horticultural supply.Research limitations/implicationsThis study has not taken into account several movements that have also affected the horticultural sector, such as “anti-consumption” and boycotts. Empirical results reveal a strong impact of image crises on demand (imports) in the short term. Consequently, there is an evident need to undertake actions, managed from the supply origin, that reach the consumer and effectively re-establish the prestige of the Spanish production system.Practical implicationsThis paper highlights the importance of the mass media in consumer attitudes and perceptions, and the need to create channels of direct communication to break the information asymmetry between production and consumption areas.Originality/valueThis paper sheds new light on the literature of image crises. The findings of this research have contributed to greater knowledge of how image crises influence demand. From the point of view of management, these results can have practical implications for the highly competitive sector of horticultural production.

Forecasting the fiber penetration based on copper access regulation

Info ◽  
2014 ◽  
Vol 16 (1) ◽  
pp. 17-31
Author(s):  
François Jeanjean
Keyword(s):  
Negative Impact ◽  
Logistic Function ◽  
Point Of View ◽  
Cable Modem ◽  
Broadband Access ◽  
Content Type ◽  
Access Regulation ◽  
Access Charges ◽  
The Impact ◽  
Practical Implications

Purpose – This paper aims to investigate the impact of copper access regulation on broadband household adoption for each technology (xDSL on copper infrastructure, FTTx on fiber infrastructure and cable modem). It provides a forecast of the penetration rate of broadband access for each technology (copper xDSL, fiber, FTTx and cable modem) through 2020. Design/methodology/approach – This paper uses an empirical approach using a dataset covering 15 European countries. The dynamic of the adoption path is modeled by a logistic function. Copper access regulation is measured by two variables: copper access charge and copper wholesale access share, i.e. the ratio of copper wholesale access provided by the incumbent to alternative operators out of the total number of copper accesses. Findings – This paper shows that tough copper access regulation has a negative impact on fiber and cable modem adoption. Low copper prices decrease consumer adoption of other technologies. This reduces their profitability and thus the incentives to invest in alternative platforms. Practical implications – This paper highlights that an increase in copper access charges or a decrease in copper wholesale access shares could help to achieve the objectives of the Digital Agenda for Europe. Originality/value – This paper provides an empirical evidence of the impact of the copper access regulation on the fiber and ultra-fast broadband adoption from a dynamic point of view.

Flexible working and engagement: the importance of choice

2009 ◽  
Vol 8 (2) ◽  
pp. 13-18 ◽  
Author(s):  
Deirdre Anderson ◽  
Clare Kelliher
Keyword(s):  
Employee Engagement ◽  
Mixed Method ◽  
Design Methodology ◽  
Qualitative Data ◽  
Point Of View ◽  
Structured Interviews ◽  
Content Type ◽  
Flexible Working ◽  
The Impact ◽  
Practical Implications

PurposeThe purpose of this article is to report findings from a major study into flexible working and to examine the link with employee engagement.Design/methodology/approachThe study was conducted within seven case organizations using a mixed method of semi‐structured interviews and an electronic questionnaire.FindingsThe findings show that flexible working has an impact on employee engagement through a positive relationship with organizational commitment, job satisfaction and employee discretionary behavior.Practical implicationsAllowing employees a degree of choice over when, where and how much work they do has benefits for the organization. However, for these gains to be realized, support is needed for the implementation of a flexible working policy.Originality/valueThe study included both quantitative and qualitative data and examined the impact of flexible working from the point of view of managers and co‐workers of flexible workers, as well as those who worked flexibly themselves.

scholarly journals Consumers’ reactions to unsubstantiated claims about ecological products

2020 ◽  
Vol 37 (5) ◽  
pp. 569-578 ◽  
Author(s):  
Magnus Söderlund ◽  
Jan Mattsson
Keyword(s):  
Positive Impact ◽  
Point Of View ◽  
Supporting Evidence ◽  
Content Type ◽  
Moderating Factors ◽  
Alternative Facts ◽  
The Subject ◽  
The Impact ◽  
Practical Implications ◽  
Product Claims

Purpose The purpose of this study was to examine the impact of unsubstantiated claims that a product is “ecological.” Design/methodology/approach A between-subjects experimental design was used in which the absence versus the presence of an (unsubstantiated) ecological claim regarding a product was a manipulated factor. The design comprised four products, representing non-ingestible/ingestible products and familiar/unfamiliar brands. These two aspects were seen as potentially moderating factors with respect to the impact of ecological claims. Findings The results show that ecological product claims boosted beliefs that a product is indeed ecological. This influence was not moderated by non-ingestible/ingestible and familiar/unfamiliar product characteristics. Moreover, ecological product claims enhanced conceptually related product beliefs, namely, beliefs that the product is natural, environmentally friendly and healthy. Ecological claims also had a positive impact on the attitude toward the product. Practical implications The results imply that influencers who want a receiver to believe that a product is ecological can expect to be successful by merely claiming that a product is ecological. Social implications From a societal point of view, however, and in an era in which “alternative facts” and “post-truths” are becoming the subject of increasing concern, the results are problematic, because they underline that customers can be made to believe in claims even though no supporting evidence is provided. Originality/value The results imply that influencers who want a receiver to believe that a product is ecological can expect to be successful by merely claiming that a product is ecological. From a societal point of view, however, and in an era in which “alternative facts” and “post-truths” are becoming the subject of increasing concern, the results are problematic, because they underline that customers can be made to believe in claims even though no supporting evidence is provided.

Wacana Kolonial dalam Novel Max Havelaar: Sebuah Kajian Poskolonial

Metahumaniora ◽  
2017 ◽  
Vol 7 (3) ◽  
pp. 411
Author(s):  
Abu Bakar Ramadhan Muhamad
Keyword(s):  
Point Of View ◽  
The Other ◽  
The Novel ◽  
Colonial Discourse ◽  
The Impact ◽  
The Voice

AbstrakHegemoni kolonialisme dalam budaya poskolonial merupakan alasan penelitian inikemudian mengkaji wacana kolonial dalam novel Max Havellar (MH) khususnya dampakditimbulkannya. Dampak dimaksud adalah posisi keberpihakan pemikiran tersirat darikarya tersebut. Hasil pembahasan menunjukkan, secara temporal maupun permanen MHmenyuarakan ketidakadilan dalam kondisi-kondisi kolonial menyangkut penindasan sangpenjajah terhadap terjajah. Hanya saja, upaya mengatasnamakan atau mewakili suarakaum terjajah terbukti mengimplikasikan ciri ideologis statis kerangka kolonialisme(orientalisme); yakni cara pandang Eropasentris, di mana “Barat” sebagai self adalah superior,dan “Timur” sebagai other adalah inferior. Dalam konteks poskolonialisme, MH dengan sifatkritisnya yang berupaya “menyuarakan” nasib pribumi terjajah, justru menampilkan stigmapenguatan kolonialitas itu sendiri secara hegemonik. Artinya, “menyuarakan” nasib pribumidimaknai sebagai keberpihankan kolonial yang kontradiktif, di mana stigma penguatankolonialitas justru lebih terasa, ujung-ujungnya melanggengkan hegemoni kolonial. Tidakmembela yang terjajah, tetapi memperhalus cara kerja mesin kolonial.AbstractThe hegemony of colonialism in the culture of postcolonial society is the reason this studythen examines the colonial discourse in the novel Max Havellar (MH) in particular the impactit brings. The impact in question is the implied position of thought in the work. The resultsof the discussion show that, temporarily or permanently, MH voiced injustice in the colonialconditions regarding the oppression of the colonist against the colonized. However, the effort toname or represent the voice of the colonized has proven to imply a static ideological characterin the framework of colonialism (orientalism); ie Eropacentric point of view, in which “West” asself is superior, and “East” as the other is the inferior. In the context of postcolonialism, MH withits critical nature that seeks to “voice” the fate of the colonized natives, actually presents thestigma of strengthening coloniality itself hegemonicly. That is, “voicing” the fate of the pribumiis interpreted as a contradictory colonial flare, where the stigma of strengthening colonialityis more pronounced, which ultimately perpetuates the hegemony of colonialism. No longerdefending the colonized, but refining the workings of the colonial machinery.

Perceived workplace gender-bias and psychological impact

2019 ◽  
Vol 43 (3/4) ◽  
pp. 339-353 ◽  
Author(s):  
Siham Lekchiri ◽  
Cindy Crowder ◽  
Anna Schnerre ◽  
Barbara A.W. Eversole
Keyword(s):  
Gender Bias ◽  
Critical Incident ◽  
Psychological Impact ◽  
Working Women ◽  
Content Type ◽  
Treatment Bias ◽  
Male Dominated ◽  
The Impact ◽  
Organizational Mechanisms ◽  
Practical Implications

Purpose The purpose of this paper is to explore the experiences of working women in a male-dominated country (Morocco) and unveil the unique challenges and everyday gender-bias they face, the psychological impact of the perceived gender-bias and, finally, identify a variety of coping strategies or combatting mechanisms affecting their motivation and retention in the workplace. Design/methodology/approach Empirical evidence was obtained using a qualitative research method. The Critical Incident Technique (CIT) was used to collect incidents recalled by women in the select institution reflecting their perceptions of their managers’ ineffective behaviors towards them and the impact of these behaviors. The critical incidents were inductively coded, and behavioral statements were derived from the coded data. Findings The qualitative data analysis led them to structure the data according to two theme clusters: The perceived gender-bias behaviors (Covert and evident personal and organizational behaviors) and Psychological impacts resulting from the perceived bias. These behavioral practices included abusive behaviors, unfair treatment, bias and lack of recognition. The psychological impact elements involved decreased productivity, depression, anxiety and low self-esteem. Practical implications Understanding these experiences can facilitate the identification of strategies geared towards the retention of women in the workforce, and Moroccan organizations can develop and implement strategies and policies that are geared towards eliminating gender-bias in the workplace and to retaining and motivating women who remain ambitious to work in male-dominated environments and cultures. Originality/value This paper provides evidence that sufficient organizational mechanisms to support women in male-dominated environments are still unavailable, leaving them to find the proper coping mechanisms to persevere and resist.

scholarly journals Influence of Masks Protecting against SARS-CoV-2 on Thermal Comfort

Energies ◽  
2021 ◽  
Vol 14 (11) ◽  
pp. 3315
Author(s):  
Ewa Zender-Świercz ◽  
Marek Telejko ◽  
Beata Galiszewska
Keyword(s):  
Thermal Comfort ◽  
Public Spaces ◽  
Point Of View ◽  
The Other ◽  
Health Policies ◽  
Thermal Manikin ◽  
Public Health Policies ◽  
Protective Shield ◽  
Full Face ◽  
The Impact

Due to the spread of the SARS-CoV-2 virus, most countries have tightened their public health policies. One way to limit the spread of the virus is to make mouth and nose cover compulsory in public spaces. The article presents the impact of wearing masks on the perception of thermal comfort. The following masks were analysed: FFP2, cotton, medical, PM2.5, half-face protective shield plastic and full-face protective shield plastic. The research was carried out for two scenarios of an ambient temperature: −20 and 30 °C. A thermal manikin was used for the tests. In the case of when a temperature equals 20 °C, the dry masks increase comfort, both general and local, while wet masks reduce comfort. On the other hand, at 30 °C, only wet masks do not increase discomfort. In addition, moist masks require less heat flux to achieve a certain skin temperature. However, it should be remembered that it is not advisable to wet the masks from the health point of view.

Embedding employability within higher education for the profession of policing

2019 ◽  
Vol 9 (3) ◽  
pp. 319-328
Author(s):  
Ian Pepper ◽  
Ruth McGrath
Keyword(s):  
Higher Education ◽  
Design Methodology ◽  
Research Study ◽  
Longitudinal Research ◽  
Evidence Base ◽  
Content Type ◽  
Educational Provision ◽  
Professional Body ◽  
The Impact ◽  
Practical Implications

Purpose The purpose of this paper is to evaluate the impact of an employability module, the College of Policing Certificate in Knowledge of Policing (CKP), on students’ career aspirations, their confidence and wish to join the police along with the appropriateness of the module. This will inform the implementation of employability as part of the College of Policing-managed Police Education Qualifications Framework (PEQF). Design/methodology/approach A three-year longitudinal research study used mixed methods across four points in time to evaluate the impact on students studying the employability module. Findings The research suggests that the employability-focussed CKP was useful as an introduction to policing, it developed interest in the police and enhanced the confidence of learners applying to join. Lessons learnt from the CKP should be considered during the implementation of the PEQF. Research limitations/implications The ability to generalise findings across different groups is limited as other influences may impact on a learner’s confidence and employability. However, the implications for the PEQF curriculum are worthy of consideration. Practical implications As the police service moves towards standardised higher educational provision and evolution of policing as a profession, lessons can be learnt from the CKP with regards to the future employability of graduates. Originality/value Enhancing the employability evidence base, focussing on policing, the research identified aspects which may impact on graduates completing a degree mapped to the PEQF. The research is therefore of value to higher education and the professional body for policing.

Employee emotional displays in the extended service encounter

2019 ◽  
Vol 31 (1) ◽  
pp. 115-136 ◽  
Author(s):  
Magnus Soderlund ◽  
Hanna Berg
Keyword(s):  
Marketing Communications ◽  
Emotional Expressions ◽  
Service Firms ◽  
Still Images ◽  
Content Type ◽  
Emotional Displays ◽  
Service Setting ◽  
Low Levels ◽  
The Impact ◽  
Practical Implications

Purpose The purpose of this paper is to examine the impact of happiness expressed by service firm employees when they are depicted in marketing communications materials, such as printed ads and videos. Design/methodology/approach Two experiments were conducted in a fitness service setting, in which employee display of happiness was manipulated (low vs high). Findings Both experiments showed that expressions of high levels of happiness produced a more positive attitude toward the service employee than expressions of low levels of happiness. Moreover, the impact of the expression of happiness on the evaluation of the employee was mediated by several variables, which suggests that the influence of depicted employees’ emotional expressions can take several routes. Practical implications The results imply that service firms should not only be mindful about which specific employee they select for appearing in marketing communications materials, they should also pay attention to the emotional displays of selected employees. Originality/value The present study contributes to previous research by assessing a set of potential mediators to explain why displays of happiness influence consumers, and by examining these effects in a marketing communications setting in which the customer is exposed to still images or video-based representations of the employee. The present study also focuses explicitly on happiness rather than on smiles.

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