Understanding the Dynamics of Staff Reallocation to Clinical Practice During the First Wave of COVID-19 – a Qualitative Study

BackgroundDuring the COVID-19 pandemic, one responsive strategy to ensure hospital staff capacity was reallocation of staff between departments. Unpredicted factors may influence how the strategy is executed. Knowledge of potential moderating factors is essential to improve future staff contingency plans. To understand barriers and promoters of staff realloctation, this study explored the dynamics of reallocating staff from departments with low activity to clinical practice during the first wave of the COVID-19 pandemic at a 530-bed university hospital in the Capital Region of Denmark. MethodsWe used a mixed-methods explanatory design with sequential data collection and analysis. This paper primarily describes the qualitative part of the study, which consisted of six interviews with staff reallocated to clinical practice as part of the staff contingency plan, and seven interviews with leaders of departments that contributed with staff for reallocation. Data was analyzed using inductive content analysis.ResultsThe results showed that the execution of a staff contingency plan during a pandemic is influenced by a complex set of structural, perceptional, social, individual, and psychological moderating factors. Although staff felt obligated and motivated to cover shifts, their actual behavior and experience was influenced by factors such as uncertainty about tasks, family obligations, other work-related tasks, the contingency plan set-up, how the contingency plan, roles, and sense of urgency were interpreted by staff and leaders, and how the leaders prioritized tasks and staff time. Introduction to the unit and tasks, the feeling of being needed, voluntary participation, transparency, collegial sparring, and familiarity with the workplace were factors that promoted a positive experience.ConclusionsThis study identified a variety of complex moderating factors, which should be considered when hospital contingency plans are developed. The study highlights the importance of understanding how reallocated staff and leaders experience and make interpretations and adjustments to a given plan, as this may have great significance for how the contingency plan is put into practice. Future staff contingency plans should take these factors into consideration to make better use of human resources in times of a crisis and to improve staff’s experience with reallocation.

The importance of apology to mediation: A mixed-methods study of role, effectiveness and implications for practice

This paper explores the role of apology in the resolution of conflict through mediation. The paper outlines the distinctive features of mediation that contribute to its unique potential to help restore relationships, with apology forming a potentially transformative aspect to this. However, not all apologies are the same and not all apologies are effective. Working from the literature, this article seeks to clarify the characteristics of apology that are likely to make it effective in mediation. A review of the literature also reveals a range of moderating factors that can further impact the effectiveness of apology. Particular attention will be paid to these moderators in considering what contributes to a template of apology effectiveness in the context of mediation. In this study, the first of its kind in an Irish context, empirical data from an online survey of 97 practicing mediators along with in-depth interviews with a sample of 24 organisational mediators is analysed, in relation to five core questions aimed at determining the fundamental nature of apology in mediation. While the mediators who were interviewed operate in the ‘organisational’ context, the mediators we surveyed practice across a range of mediation contexts, including civil, workplace, and family. Therefore the context, in this case, was not controlled. Nonetheless, the analysis yields insights that support the view found in the literature that an apology can, in certain circumstances, be an effective means of transforming the mediation process. A summary of these findings indicates that: (a) Practicing mediators confirm that apology is a prominent feature of mediation, and that the process represents fertile soil for apology. This represents a challenge to the mediator where apology is not forthcoming. (b) Where an apology is forthcoming but hesitant, skilled mediators can act as a conduit of apology between parties. (c) The data also suggests that a high-quality apology, issued spontaneously, can have a transformative effect on the dispute, particularly where the relationship is on-going. The main contribution of this paper lies in its potential to inform mediation practice, by illustrating the potential impact of apology and by offering role guidance to practitioners who wish to facilitate such potential where circumstances allow. The paper also contributes to the literature through insights offered by the research respondents which shed new light on existing themes. Ultimately this research argues that mediation can accommodate apology as a potent means of repairing relationships, and that the mediator can play a key role in this. The paper will make the case for a nuanced, yet structured approach to apology, one that needs to be reflected in mediator training and practice. The case for further research is presented at the end.

Should I Play or Should I Go?

A pervasive application of gamification in many areas of everyday life has arguably yet to happen. For instance, despite much commercial interest in and a potentially huge market for successful gamification products in the areas of education and health, much of the excitement is still based on speculation, and reception in parts of the academic community remains sceptical. The chapter aims to collate observations from multiple empirical studies and meta-studies and collect and highlight issues that need to be resolved or mitigated for gamification to progress. Such issues include unclear definitions, a limitation on small sets of elements employed with unclear effects, unintentional side-effects of competition, a confusing variety of operationalizations, the erosion of intrinsic motivation through extrinsic incentives, a disconnect between theoretical understandings and practical realizations, a strong focus on a behaviorist paradigm, studies' mixed, partial, and inconclusive results, a lack of attention to moderating factors, and methodological limitations.

The studies on Chinese traditional culture and corporate environmental responsibility: literature review and its implications

<abstract> <p>There is a certain correlation between Chinese traditional culture and Chinese enterprises' performance of environmental responsibility, but there is little literature on the relationship between them from an empirical perspective. This paper combs and evaluates the relevant literature from three aspects: the evaluation of the economic and social effects of Chinese traditional culture, the influencing factors of corporate environmental responsibility, and the measurement of culture. Based on the literature review, this paper puts forward the following research enlightenment, that is, future empirical research should be carried out from the perspective of the intensity, effect, and heterogeneity of the impact of Chinese traditional culture on enterprises' fulfillment of environmental responsibility, as well as the moderating factors of the relationship between them.</p> </abstract>

Crisis behaviors as drivers of value co-creation transformation

Purpose The paper aims to conceptualize how behavioral shifts in times of crisis drive the transformation of value co-creation. Design/methodology/approach Referencing two empirical contexts, the paper explores how digital service platforms facilitate changes in actors’ mental models and institutional arrangements (legal, social, technological) that drive transformation of value co-creation in service ecosystems. Findings The proposed conceptual framework contributes to existing research by identifying micro-level changes in actors’ mental models and macro-level changes in institutional arrangements enabled by digital service platforms in service ecosystems. In particular, the framework identifies motivation, agility and resistance as moderators of behavioral shifts in times of crisis. This account offers a finer-grained theorization of the moderating factors and underlying mechanisms of service ecosystem transformation but does not extend to the ensuing “new normal.” Practical implications The proposed framework indicates how digital platforms support shifts in actors’ behavior and contribute to the transformation of value co-creation. While the enablers are situation-specific and may therefore vary according to the prevailing conditions, the actor-related concepts advanced here seem likely to remain relevant when analyzing the transformation of value co-creation in other crisis situations. Originality/value The new conceptual framework advanced here clarifies how behavioral shifts during a crisis drive the transformation of value co-creation and suggests directions for future research.

The more, the better? Effects of transparency tools and moderators on the perceived credibility of news articles

Transparency is often discussed as a way to increase the public’s perception of journalism. While its adoption by newsrooms is relatively well studied, only a few studies have investigated its effects on news users’ credibility judgments. We build on research about transparency effects and report the results of two online experiments (total N = 2262), one with a local and one with a national newspaper frame. Our results suggest that transparency does not affect the perceived message and source credibility newspaper articles and that moderating factors such as cognitive involvement and media skepticism are more important predictors of credibility assessments.

A Meta-Analytic Review of the Effect of Socioeconomic Status on Academic Performance

The two main purposes of the current meta-analysis were (a) to determine the relation between socioeconomic status (SES) of students and academic performance (AP) (b) and evaluate the effect of several potential moderating factors in this relation. Data covered the publications between 2010 and 2019, and the dataset consisted of 48 independent studies that included 62 different samples, and the total sample was 386.601. Findings revealed that the relation between SES and academic performance represented a moderate positive correlation. All moderators, type of SES measure, academic performance scale, location, grade level, subjects of academic performance, and year, produced significant effects, respectively. These findings were discussed for every category of moderators with the related literature.

Economic Complexity: A New Challenge for the Environment

The present paper offers a view regarding the challenge induced in the environment by the productive structure of countries. Economic complexity, which links the productive structure of a country with its knowledge, labour, and sophistication, seems to raise new challenges for the environment’s preservation and quality. The debate on this linkage in existing literature is at a beginning, stimulating the mind of scholars, researchers, and policy makers. The relationship between economic complexity and the environment is multi-faced and creates unimagined challenges for humanity in its path toward social and economic progress. The paper reviews the main dimensions of the linkage between economic complexity and the environment, including moderating factors of this connection as they are reported in the existing literature.