Supply chain quality management performance measurement: systematic review

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Seyedeh Soudeh Karamouz ◽  
Reza Ahmadi Kahnali ◽  
Mohamad Ghafournia
Keyword(s):  
Supply Chain ◽  
Quality Management ◽  
Literature Review ◽  
Total Quality Management ◽  
Performance Measurement ◽  
Performance Measures ◽  
Systematic Literature Review ◽  
Total Quality ◽  
Quality Performance ◽  
Content Type

PurposeThis study aims at investigating the existing knowledge in the literature on quality management performance measurement in order to identify performance measures in the field of total quality management and classify measures according to the three levels of supplier, customer and company.Design/methodology/approachA systematic literature review is conducted at the intersection of performance measurement and total quality management fields. Four databases including Web of Sciences, Scopus, Emerald and Google Scholar were searched up to 2018. A final sample of 24 articles was selected based on the inclusion/exclusion criteria that constitutes the knowledge base of the study.FindingsOne of the problems that many organizations face is the lack of knowledge and resources on how to evaluate, improve and manage the quality performance. Through analysis and synthesis of the literature, the study revealed the measures for assessing quality performance at three levels of supplier, customer and company.Research limitations/implicationsThis study focuses only on four databases, which may have limited the number of the databases included and thus the scope of this investigation to a certain extent.Originality/valueThe present study aimed to identify and classify different performance measures through a systematic literature review framework classifying these measures into three groups. The article brings together fragmented literature from multiple studies to categorize research output regarding performance measurement of supply chain quality. The paper shows the state of the performance measurement in total quality management in supply chain.

A systematic literature review on total quality management critical success factors and the identification of new avenues of research

2017 ◽  
Vol 29 (1) ◽  
pp. 184-213 ◽  
Author(s):  
Barbara Aquilani ◽  
Cecilia Silvestri ◽  
Alessandro Ruggieri ◽  
Corrado Gatti
Keyword(s):  
Quality Management ◽  
Literature Review ◽  
Total Quality Management ◽  
Systematic Literature Review ◽  
Success Factors ◽  
Total Quality ◽  
Content Type ◽  
Critical Success ◽  
And Performance ◽  
New Research

Purpose The purpose of this paper is to present a systematic literature review to identify new avenues of research in line with the ongoing changes in quality and management required to firms, especially regarding customers. Design/methodology/approach This study uses a systematic review of the literature contained in the three databases Ebsco, JSTOR, and Springerlink and on the search engine Google Scholar. Findings An analysis of the literature identifies three different clusters of papers: “identification” papers, which show that customer focus has gained importance in recent times; “implementation” papers, which highlight that a general or shared model or scale to successfully implement total quality management (TQM) does not yet exist; and “impact-on-performance” papers, which show that few studies have considered the relationship between TQM and the issues of both marketing and performance, underlining the most significant gap in the TQM literature. Research limitations/implications This study is limited by the small number of databases and search engines used and by the restricted number of keywords used in searching these sources. Practical implications This work highlights a gap in the existing research and thus an incomplete consideration of the interplay between management, marketing, and quality issues, all centered on customers and other stakeholders. Researchers and firms are thus advised to adopt a wider view that considers the role of the quality process to support the firm’s engagement of customers in activities that enhance both the customer role and customer satisfaction. Originality/value This study uses a systematic literature review to review all critical factors of TQM and identifies new research avenues and different approaches to implementing TQM, focusing on the central role that customers play in achieving firm success.

Performance measurement for supply chain management and quality management integration

2019 ◽  
Vol 27 (7) ◽  
pp. 2130-2147 ◽  
Author(s):  
Marcio C. Machado ◽  
Renato Telles ◽  
Paulo Sampaio ◽  
Maciel M. Queiroz ◽  
Ana Cristina Fernandes
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Quality Management ◽  
Performance Measurement ◽  
Performance Measures ◽  
Chain Management ◽  
Content Type ◽  
Theoretical Perspectives ◽  
Overall Performance ◽  
Key Aspects

Purpose The purpose of this paper is to present a conceptual framework for performance measurement (PM) for the integration of supply chain management (SCM) and quality management (QM). Design/methodology/approach A systematic literature review on SCM and QM was conducted to develop key performance measures related to six areas of integration between QM and SCM: leadership; continuous improvement and innovation; sustainability performance; stakeholders; information system; and management and strategic planning. Findings Supported by the literature concerning to supply chain quality management (SCQM) integration, a set of nine propositions about performance measures, that contribute to the integration of SCQM, were developed. Originality/value This study contributes to QM practices within a supply chain environment from an integrated perspective. Additionally, the propositions have significant implications from both managerial and theoretical perspectives. This study also extends the concept of supply chain quality integration by focusing on key aspects of PM that may help to improve the overall performance of the supply chain.

A literature review on total quality management (models, frameworks, and tools and techniques) in higher education

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Naga Vamsi Krishna Jasti ◽  
V. Venkateswaran ◽  
Srinivas Kota ◽  
Kuldip Singh Sangwan
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Literature Review ◽  
Total Quality Management ◽  
The Body ◽  
Total Quality ◽  
Research Methodologies ◽  
Content Type ◽  
The Usa ◽  
Tools And Techniques

PurposeThe purpose of this paper is to analyze the evolution of total quality management (TQM) models, frameworks, and tools and techniques in higher education (HE) over the last thirty years from 1991 till 2020, based on a literature reviewDesign/methodology/approach30 articles from 52 journals were used to perform this detailed literature review. For the detailed analysis, the focus was only on articles related to TQM in higher education and specifically related to models, frameworks and tools and techniques. The study has investigated the growth of research articles, research streams, research methodologies, models and frameworks in the higher education sector and tools and techniques related to those.FindingsThis review addresses the progress and gaps in the application of TQM in HE, including the shift in global research in this area from the USA and Europe to Asia in recent years. The articles have been classified into four research methodologies and two research streams which have been reviewed in detail. The findings include reasons for multiple models/frameworks in HE proposed by researchers over the years and the importance of tools and techniques used in TQM implementation.Originality/valueThis study, which tries to bring a perspective to the main trends in TQM application to higher education wrt models, frameworks, tools and techniques over the last thirty years, is expected to add to the body of knowledge in this area and help future researchers to focus on the relevant areas identified in this paper.

Emergence in TQM, a concept analysis

2019 ◽  
Vol 32 (1) ◽  
pp. 143-161
Author(s):  
Everard van Kemenade
Keyword(s):  
Quality Management ◽  
Literature Review ◽  
Total Quality Management ◽  
Complex Adaptive System ◽  
Concept Analysis ◽  
New Order ◽  
Total Quality ◽  
Content Type ◽  
Complex Adaptive ◽  
Antecedents And Consequences

Purpose The question answered in this paper is: what does the concept of emergence mean in the context of total quality management? The purpose of this paper is to develop a definition for emergence by discovering the structure of the phenomenon and to suggest its implications for total quality management. Design/methodology/approach The concept analysis follows the method proposed by Walker and Avant (2014). A first step of the method is a general search on the internet and a literature review executed in scientific databases. Due to the limited search results in the field of quality management a support search has been done in three quality management journals and the method of berry picking was added. Findings This concept analysis provides attributes of the concept of emergence as well as antecedents and consequences. Emergence is the phenomenon where out of a network of interacting internal and external elements in the course of time arises a coherent new pattern, that is unpredictable, unexpected, unplanned and irreducible to the separate parts. To make emergence happen an organization needs to react to a complex environment that is in un-order far-from-equilibrium. It needs to be (part of) a complex adaptive system. Emergence might rather lead to a (dynamic) bandwidth wherein the result moves, than to a (static) new order. Research limitations/implications In the literature review little is found about the consequences of emergence. A hypothesis is formulated in this area that needs further research. Practical implications Only as the authors know and agree upon the definition and meaning of the concept of emergence and the characteristics of the Emergence Paradigm the authors can effectively adjust or develop quality management instruments and tools to support or facilitate emergence in complex organizations. Originality/value There is a limited amount of literature on systems theory and complexity theory in quality management. Even less on the phenomenon of emergence. There is no concept analysis on the subject of emergence.

Performance measurement as an obstacle to TQM

1995 ◽  
Vol 7 (2) ◽  
pp. 42-45 ◽  
Author(s):  
David Sinclair ◽  
Mohamed Zairi
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Performance Measurement ◽  
Performance Measures ◽  
Total Quality ◽  
Actual Performance ◽  
Cause Of Failure

Describes the results of a survey which shows that there is a gap between managers’ understanding of the importance of using performance measures, and the actual performance measures used. Argues that an inappropriate performance measurement could be a major cause of failure in the implementation of total quality management.

The impact of total quality management and supply chain integration on firm performance of container shipping companies in Singapore

2018 ◽  
Vol 30 (3) ◽  
pp. 605-626 ◽  
Author(s):  
Vinh Thai ◽  
Ferry Jie
Keyword(s):  
Supply Chain ◽  
Firm Performance ◽  
Quality Management ◽  
Total Quality Management ◽  
Small Sample ◽  
Supply Chain Integration ◽  
Container Shipping ◽  
Shipping Industry ◽  
Total Quality ◽  
Content Type

PurposeThe purpose of this paper is to investigate the influences of total quality management (TQM) and supply chain integration (SCI) practices on firm performance (FP) of container shipping industry in Singapore.Design/methodology/approachA survey was conducted with 159 container shipping companies in Singapore to examine the interrelationships between SCI and TQM practices and FP. A stepwise multiple regression analysis using SPSS version 14.0 was performed on the data.FindingsStatistical results suggest that both TQM and SCI practices have positive effects on service quality and FP but at different extents, while TQM also contributes positively to SCI.Research limitations/implicationsThe small sample is the main limitation. The findings bear important implications for further research as understanding these dimensions can help to position key changes and industry improvement that will increase revenue and reduce cost to the container shipping companies in Singapore.Practical implicationsThis research provides guidelines for shipping managers on how to implement the SCI and TQM practices appropriately to boost their FP to the fullest extent.Social implicationsThis study has unique implications for social sustainability especially the container shipping industry, which is hard pressed to combat the challenges within the logistics/transportation sector.Originality/valueThis is perhaps the first study that examines the influence of SCI and TQM practices on the performance of container shipping firms that helps them see beyond the silo mentality and focus on greater value addition in FP.

Supply chain management, supply performance and total quality management

2014 ◽  
Vol 22 (2) ◽  
pp. 126-148 ◽  
Author(s):  
Assadej Vanichchinchai
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Quality Management ◽  
Total Quality Management ◽  
Automotive Industry ◽  
Management Practices ◽  
Organizational Characteristics ◽  
Total Quality ◽  
Chain Management ◽  
Content Type

Purpose – This study aims to assess the level of supply chain management practices (SCMP), total quality management practices (TQMP) and firm's supply performance (FSP) in the automotive industry in Thailand and investigate the differences across organizational characteristics on SCMP, TQMP and FSP. Design/methodology/approach – Based on an extensive literature review, the measurement instruments for SCMP, TQMP and FSP were developed and validated by experts, pilot test and various statistical techniques. Descriptive statistics were employed to examine the existences of SCMP, TQMP and FSP in the sample companies. MANOVA was applied to test the differences across company ownership, company size, tier in the supply chain and ISO/TS 16949 on SCMP, TQMP and FSP. Findings – The author found that the measurements of SCMP, TQMP and FSP are reliable and valid. The automotive companies in Thailand apply TQMP much more extensively than SCMP. Their SCMP still emphasize efficient flows of information and materials at operational level to minimize transaction cost. Overall, Japanese companies, large companies, first-tier suppliers and the companies with ISO/TS 16949 have more intensively applied SCMP and TQMP and achieved a higher level of FSP. Research limitations/implications – The distribution of paper-based questionnaires was a convenience sample. Although data from a sample of 211 companies were collected, only 19 percent of them provided more than one response. Future research should apply different random sampling methods and investigate the reasons for and ways to improve the low multiple-response rate. Practical implications – The findings are beneficial to the managers who want to improve SCMP, TQMP and FSP through organization management. Originality/value – This study is one of the first to assess the existence of SCMP and FSP and to study the differences across organizational characteristics on SCMP and FSP in the automotive industry in developing countries. The existence and differences across organizational characteristics on TQMP were also confirmed.

Synergetic success factors of total quality management (TQM) and supply chain management (SCM)

2019 ◽  
Vol 36 (6) ◽  
pp. 842-863 ◽  
Author(s):  
Mandeep Kaur ◽  
Kanwarpreet Singh ◽  
Doordarshi Singh
Keyword(s):  
Supply Chain ◽  
Quality Management ◽  
Total Quality Management ◽  
Business Performance ◽  
Manufacturing Industry ◽  
Total Quality ◽  
Critical Factors ◽  
Research Papers ◽  
Chain Management ◽  
Content Type

Purpose The purpose of this paper is twofold: first, to present a set of critical factors for total quality management (TQM) and supply chain management (SCM) practices through an extensive literature review; and, second, to identify the relationships among them by comparing the identified TQM and SCM practices in order to explore the concept of supply chain quality management (SCQM). Design/methodology/approach To meet the goals of this work, a review of published quality research papers was carried out. For this, the authors identified papers on TQM and SCM practices and observed how these practices improve the business performance of organizations. Further, on the basis of identified practices, a conceptual model of SCQM was developed. Findings The results presented a set of six critical factors each for TQM and SCM practices. Further, it was found that management support and commitment, customer focus, information and supplier partnership are the most common practices found in both TQM and SCM practices. The integration of TQM and SCM (SCQM) throughout the supply chain has the strongest impact on the organizational performance. Research limitations/implications The study used data from various research papers of reputed journals which considered the study of India’s manufacturing industry as well as other countries, which may not provide a clear picture. However, this can be overcome by applying the findings of this paper to collect data from Indian manufacturing industry in future studies. Practical implications Indian manufacturing industry can improve its competitive image through the synergy of TQM and SCM. The result of this paper will help in providing a greater understanding of identified TQM and SCM practices that will lead to the successful implementation of TQM and SCM strategies to enhance business performance in terms of the improved levels of customer service. Originality/value Much of the attention is given on TQM and SCM practices, and very few studies have been undertaken to integrate TQM and SCM practices. But as far as the authors know, there is no study undertaken to integrate TQM and SCM practices in India for the manufacturing class. Therefore, this study compares TQM and SCM practices and considers their integration and can be thus treated as filling a gap in the extant literature. Therefore, the findings of this review paper will contribute in future research.

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