Performance measurement for supply chain management and quality management integration

2019 ◽  
Vol 27 (7) ◽  
pp. 2130-2147 ◽  
Author(s):  
Marcio C. Machado ◽  
Renato Telles ◽  
Paulo Sampaio ◽  
Maciel M. Queiroz ◽  
Ana Cristina Fernandes
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Quality Management ◽  
Performance Measurement ◽  
Performance Measures ◽  
Chain Management ◽  
Content Type ◽  
Theoretical Perspectives ◽  
Overall Performance ◽  
Key Aspects

Purpose The purpose of this paper is to present a conceptual framework for performance measurement (PM) for the integration of supply chain management (SCM) and quality management (QM). Design/methodology/approach A systematic literature review on SCM and QM was conducted to develop key performance measures related to six areas of integration between QM and SCM: leadership; continuous improvement and innovation; sustainability performance; stakeholders; information system; and management and strategic planning. Findings Supported by the literature concerning to supply chain quality management (SCQM) integration, a set of nine propositions about performance measures, that contribute to the integration of SCQM, were developed. Originality/value This study contributes to QM practices within a supply chain environment from an integrated perspective. Additionally, the propositions have significant implications from both managerial and theoretical perspectives. This study also extends the concept of supply chain quality integration by focusing on key aspects of PM that may help to improve the overall performance of the supply chain.

An investigation of the relationship between supply chain management practices (SCMP) on supply chain performance measurement (SCPM) of Indian retail chain using SEM

2017 ◽  
Vol 24 (1) ◽  
pp. 257-295 ◽  
Author(s):  
Shradha Ashok Gawankar ◽  
Sachin Kamble ◽  
Rakesh Raut
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Performance Measurement ◽  
Performance Measures ◽  
Management Practices ◽  
Equation Modeling ◽  
Supply Chain Performance ◽  
Chain Management ◽  
Content Type ◽  
The Relationship

Purpose The purpose of this paper is to investigate the relationship between two major constructs (supply chain management practices (SCMP) and supply chain performance measures), which determines the efficiency and efficacy of retail-supply chain management, using a rigorous empirical method to validate the instrument scale for measuring the validity and reliability of the identified constructs. Additionally, the paper further tests the relationship between SCMP and supply chain performance measures using structural equation modeling (SEM). Design/methodology/approach Data were compiled and collected from 213 operations and supply chain (SC) heads from leading retail stores in India. Confirmatory factor analysis was used to test the validity of the proposed measurement scale and the relationship is tested using SEM. Findings The results of the research will help the decision makers in the SC/procurement field to understand the importance of the association between SCMP and supply chain performance measures. Statistical tests show that the implementation of SCMP are associated with supply chain performance measures, which leads to overall improvements; moreover, there is a statistically significant association between the five SCMP and eight SCPM. Research limitations/implications This research is also needed to provide more understanding about the SCMP along with the supply chain performance measures and the positive association among them. Overall, this research provides an additional insight into the growing field of the relationships between SCMP and SCPM. Clearly, the field has ample space to grow in terms of research and practice. Originality/value This research paper contributes to the literature on supply chain performance measurement.

Data-driven quality improvement approach to reducing waste in manufacturing

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rose Clancy ◽  
Dominic O'Sullivan ◽  
Ken Bruton
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Quality Management ◽  
Process Improvement ◽  
Six Sigma ◽  
Data Driven ◽  
Manufacturing Processes ◽  
Management Performance ◽  
Chain Management ◽  
Content Type

PurposeData-driven quality management systems, brought about by the implementation of digitisation and digital technologies, is an integral part of improving supply chain management performance. The purpose of this study is to determine a methodology to aid the implementation of digital technologies and digitisation of the supply chain to enable data-driven quality management and the reduction of waste from manufacturing processes.Design/methodology/approachMethodologies from both the quality management and data science disciplines were implemented together to test their effectiveness in digitalising a manufacturing process to improve supply chain management performance. The hybrid digitisation approach to process improvement (HyDAPI) methodology was developed using findings from the industrial use case.FindingsUpon assessment of the existing methodologies, Six Sigma and CRISP-DM were found to be the most suitable process improvement and data mining methodologies, respectively. The case study revealed gaps in the implementation of both the Six Sigma and CRISP-DM methodologies in relation to digitisation of the manufacturing process.Practical implicationsValuable practical learnings borne out of the implementation of these methodologies were used to develop the HyDAPI methodology. This methodology offers a pragmatic step by step approach for industrial practitioners to digitally transform their traditional manufacturing processes to enable data-driven quality management and improved supply chain management performance.Originality/valueThis study proposes the HyDAPI methodology that utilises key elements of the Six Sigma DMAIC and the CRISP-DM methodologies along with additions proposed by the author, to aid with the digitisation of manufacturing processes leading to data-driven quality management of operations within the supply chain.

Effect of Knowledge Sharing and Supply Chain Management on Organizational Performance

2016 ◽  
pp. 1524-1538
Author(s):  
Korhan Arun
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Performance Measurement ◽  
Knowledge Sharing ◽  
Organizational Performance ◽  
Chain Management ◽  
Proprietary Information ◽  
Production Processes ◽  
Scor Model ◽  
Overall Performance

Low priced and attainable information technology has made it possible to connect critical and proprietary information with supply chain partners, because of ever growing size, complexity, 7/24 system ability, evolved production processes etc. need flow of knowledge continuously. The knowledge integrated in the supply chain management (SCM) systems affects both supply chain and organizational performance. But since there is no single entity on performance an effective systematically approach to performance measurement could not be established. Generally in previous studies, organizational performance hasn`t been measured within the terms of SCM but if integral unit endeavor performance can be judged by so the overall performance can be judged by its departments` efforts. So SCOR model is chosen because important supply chain characteristics and their associated interactions aren't ignored. And organizational performance is reciprocal that performance measurement is taken a system for integrating the management of supply chain and knowledge. Therefore the objectives of the study were appeared to be correlation levels and relationships between knowledge sharing, SCM and organizational performance. This study is unique in terms of the dimensions that are being investigated in Turkey. While there are studies on SCM and knowledge sharing, each examined alone, this study tried to undercover the relationships between these two terms.

Humanitarian supply chain management frameworks

2019 ◽  
Vol 26 (6) ◽  
pp. 1749-1780 ◽  
Author(s):  
Sachin Agarwal ◽  
Ravi Kant ◽  
Ravi Shankar
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Performance Measurement ◽  
Research Trend ◽  
Future Research ◽  
Chain Management ◽  
Content Type ◽  
Measurement Framework ◽  
Humanitarian Supply Chain ◽  
Humanitarian Supply Chain Management

Purpose The purpose of this paper is to examine and compare extant framework in humanitarian supply chain management (HSCM) and to propose a framework on humanitarian supply chain (HSC) performance measurement based on the content, context and process. Design/methodology/approach The structured keywords, namely humanitarian supply chain (HSC), humanitarian logistic (HL), humanitarian relief chain (HRC) and humanitarian chain (HC) as an exact phrase were searched in the title, abstract and keywords in the academic database. A total of 66 peer-reviewed articles were selected for analysis purpose that reports framework from the reviewed literature. These selected frameworks are categorized in dimensions, namely framework novelty, framework source, recognize elements/constructs of framework, comparative analysis of the framework and in-depth study of HSCM performance measurement. Findings The analysis reveals that the majority of these developed frameworks are novel and academic based. Case study is most prominent research methodology in the development of HSCM framework. Lack of coordination among humanitarian stakeholders is the major challenge in the empirical implementation of framework. This study proposes future research trend toward a unified HSCM framework that will facilitate to uncover the coherent set of elements/constructs in the field of HSCM. Research limitations/implications This study considers peer-reviewed articles published in English language, and excludes conference papers, working articles, technical data/reports and book chapters. Practical implications This study categorizes new dimension for framework analysis and proposed an HSC performance measurement framework which gives new insights to the academicians, practitioners and policy makers for future work. Social implications This examination gives the establishment to facilitate investigation of viable, efficient and effective HSCM, and detail opportunities for practices. Originality/value This study critically analyzes 66 frameworks under the different criteria to identify research gap and trends. Furthermore, this study proposes the HSC performance measurement framework.

scholarly journals Putting sustainability into supply chain management

2014 ◽  
Vol 19 (3) ◽  
pp. 322-331 ◽  
Author(s):  
Philip Beske ◽  
Stefan Seuring
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Three Dimensions ◽  
Sustainable Supply Chain ◽  
Bottom Line ◽  
Chain Management ◽  
Content Type ◽  
Sustainability Performance ◽  
Sustainable Performance ◽  
Key Aspects

Purpose – The aim of this paper is to identify key categories of Sustainable supply chain management (SSCM) and related practices that are required to fulfill the demands of sustainability and, therefore, contributing to sustainability performance. As part of this, the authors will identify different approaches in practice implementation in SSCM and supply chain management (SCM). SSCM has become a topic of great interest and is linked to the assumption that a more sustainable performance for businesses would be achieved on its implementation. Such performance has to be achieved with respect to all three dimensions of sustainability. Design/methodology/approach – The paper is conceptual in nature. The authors draw from literature on SSCM and examine frameworks and critical accounts on the topic. This allows identifying key aspects of SSCM and pointing out differences and overlaps with SCM. Findings – The authors identify five key categories which are of high importance for the sustainable management of supply chains: orientation toward SCM and sustainability, continuity, collaboration, risk management and proactivity. In a second step, the authors describe distinctive practices which allow organizations to follow the goals formulated in the five key categories. Finally, they highlight issues preventing companies that follow a rather “conventional” approach to SCM to reach the level where it can be called SSCM, i.e. how to reach sustainability performance in SCM. Research limitations/implications – The work presented is conceptual in nature. It would be required to operationalize respective categories and, therefore, test them in empirical research. Practical implications – The categories and practices identified within the framework can be used for guiding managers toward the implementation of SSCM. This is the case when management takes performance implication into account without solely considering rather simplistic indicators. At the same time, differentiating a company based on the implementation of sustainability practices has become more difficult, due to the proliferation of sustainability in a wider field. Social implications – Social aspects are integrated into the framework on the same level as environmental and economic aspects, emphasizing the triple bottom line orientation. Originality/value – While all practices applied in SSCM have originally been identified and described by researchers for the case of “conventional” SCM, their particular interrelation and joint implementation makes up SSCM and ensures a contribution to sustainability performance.

Counterfeiting and piracy in supply chain management: theoretical studies

2017 ◽  
Vol 32 (1) ◽  
pp. 98-108 ◽  
Author(s):  
Fan Li ◽  
Zelong Yi
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Social Acceptance ◽  
Future Research ◽  
Chain Management ◽  
Content Type ◽  
Management Perspective ◽  
Negative Effect ◽  
Negative Impacts ◽  
Key Aspects

Purpose This paper aims to generate novel insights in supply chain management by reviewing studies related to counterfeiting and piracy issues with a particular emphasis on theoretical works. Design/methodology/approach A systematic literature review of more than 100 peer-reviewed academic papers is conducted. The authors first introduce the social acceptance of counterfeiting and piracy to explain the existence of these illegal products. After that, they focus on the negative effect of counterfeiting and piracy on supply chain management and society while mentioning their positive and normative effects carefully under certain circumstances. Findings People have been attempting to reveal the impacts of counterfeiting and piracy on customers, licit firms, industry sectors, governments and the society as a whole. The negative impacts of counterfeiting and piracy on legal firms and licit supply chains is examined thoroughly in the literature; however, benefits from counterfeiting and piracy are also pointed out. Additionally, researchers are interested in firms’ reactions toward this phenomenon. Based on heuristics from the above analysis, it is fruitful to conduct this research in a theme of supply chain management. Originality/value Most studies on counterfeiting and piracy are not from a supply chain management perspective and mainly focus on their effect on consumers or a single firm. To the best of the authors’ knowledge, this paper is one of few studies that incorporate the key aspects of counterfeiting and piracy into supply chain management and also highlight several important directions for future research in the sense of supply chain.

Organizational design change in multinational supply chain organizations

2017 ◽  
Vol 28 (4) ◽  
pp. 1078-1098 ◽  
Author(s):  
Joseph Roh ◽  
Virpi Turkulainen ◽  
Judith M. Whipple ◽  
Morgan Swink
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Supply Chains ◽  
Organizational Design ◽  
Design Issues ◽  
Change Initiatives ◽  
Chain Management ◽  
Content Type ◽  
Design Change ◽  
Theoretical Perspectives

Purpose Managing internal supply chains is becoming increasingly complex, requiring managers to balance diverse needs. As a result, managers continuously face the need to change how they organize their internal supply chains. The purpose of this paper is to examine this phenomenon by addressing why multinational supply chain management organizations (SCMOs) change their designs, as well as how managers respond to pertinent change phenomena using complementary theoretical perspectives. Design/methodology/approach Qualitative data, collected from 50 executives within 24 multinational manufacturers, is used to develop an understanding of the organizational design change phenomena. A theory elaboration approach is taken to illustrate how various theoretical perspectives explain organizational design change. Findings This study identifies and elaborates organizational design change phenomena in the context of multinational SCMOs, including internal and external drivers of design change. Managers also discussed key supply chain management capabilities that were developed in order to meet perceived changes in business needs. Research limitations/implications This study contributes to academic understanding of organizational design issues affecting SCMOs. Four theoretical perspectives are elaborated upon to illustrate their applicability for examining SCMO organizational design issues. Practical implications This study provides managerial application of several organizational design change theories by elaborating principles for framing, interpreting, and implementing design change initiatives in internal SCMOs. Originality/value This is one of the first studies to investigate organizational design change in multinational SCMOs. This research highlights the complexity and evolving nature of SCMO organizational design decisions by describing the adaption, integration, and reconfiguration of firm resources and competencies in changing environments.

Green supply chain management assessment under chains of uncertain indices

2018 ◽  
Vol 13 (4) ◽  
pp. 973-993 ◽  
Author(s):  
Nitin Kumar Sahu ◽  
Atul Kumar Sahu ◽  
Anoop Kumar Sahu
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Performance Index ◽  
Green Supply Chain ◽  
Green Products ◽  
Chain Management ◽  
Content Type ◽  
Case Research ◽  
Green Practices ◽  
Overall Performance

Purpose Around the world, protecting environment and purchasing green products by the manufacturing firms progressively becomes a popular and important issue. Manufacturers are realizing the importance of producing green products under green practices. This study aims to propose an appraisement platform to evaluate the overall performance index of a firm under green practices. Furthermore, the study also helps in identifying ill-performing areas, which necessarily require future attention to augment green supply chain (GSC) of a firm. A case research is conducted to assess the real-life application by the proposed approach. Design/methodology/approach The authors used fuzzy performance index to measure the overall performance index of a firm. Beside this, they proposed a degree of similarity approach amalgamated with fuzzy performance importance index to classify the ills and strong indices in GSC extent. Finding The intermittent assessment of green practices and their metrics in the organizational supply chain management (SCM) is indeed necessary. The present study provides an appraisement module to assess overall GSC fuzzy performance index and also helps in identifying the ill-performing areas which require future augmentation toward successful green implementation. Originality/value The exposed research work dealt with chains of subjective indices (measure and their interrelated metrics), which are induced into hierarchical appraisement module. To tackle the uncertainty of indices, the subjective indices are transposed into interval-valued fuzzy number set (IVFNS), as IVFNs are preferred to undertake the uncertainty of GSC indices. The proposed approach is demonstrated with a case research to justify its validity and originality.

Performance evaluation of tourism supply chain management: the case of Thailand

2019 ◽  
Vol 25 (6) ◽  
pp. 1193-1207 ◽  
Author(s):  
Daraka Palang ◽  
Korrakot Yaibuathet Tippayawong
Keyword(s):  
Supply Chain ◽  
Performance Evaluation ◽  
Supply Chain Management ◽  
Performance Measurement ◽  
Relationship Management ◽  
Tourism Industry ◽  
Service Performance ◽  
Chain Management ◽  
Content Type ◽  
Tourism Supply Chain

Purpose The purpose of this paper is to investigate and develop a framework of the performance evaluation of tourism supply chain management (SCM) for the case of Thailand. Design/methodology/approach The performance measurement of tourism SCM was based upon the eight dimensions of service performance, namely order process management (OPM), supplier relationship management (SRM), service performance management (SPM), capacity and resources management, customer relationship management, demand management (DM), information and technology management, tour finance supply chain. Data were collected from 195 samples of experts of each component of the supply chain to identify the weight pairwise and criteria on each tourism component. The study also adopted analytical hierarchy process (AHP) technique to rank the dimensions of service performance for searching the suitable performance measurement. Findings The results showed that there are both similarities and differences in each tier. Among the eight dimensions subject to this measurement, OPM, SPM and SRM are ranked as 1, 2 and 3, respectively, in tourism supply chain. Research limitations/implications One limitation should be considered. As the results of this performance measurement are drawn from sole perspectives of the tourism-business operators, these are probably different from those of the tourists. Originality/value The contribution of this study is another effective performance measurement which is expected to benefit the evaluation of tourism supply chain for Thai tourism industry.

Supply chain management, supply performance and total quality management

2014 ◽  
Vol 22 (2) ◽  
pp. 126-148 ◽  
Author(s):  
Assadej Vanichchinchai
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Quality Management ◽  
Total Quality Management ◽  
Automotive Industry ◽  
Management Practices ◽  
Organizational Characteristics ◽  
Total Quality ◽  
Chain Management ◽  
Content Type

Purpose – This study aims to assess the level of supply chain management practices (SCMP), total quality management practices (TQMP) and firm's supply performance (FSP) in the automotive industry in Thailand and investigate the differences across organizational characteristics on SCMP, TQMP and FSP. Design/methodology/approach – Based on an extensive literature review, the measurement instruments for SCMP, TQMP and FSP were developed and validated by experts, pilot test and various statistical techniques. Descriptive statistics were employed to examine the existences of SCMP, TQMP and FSP in the sample companies. MANOVA was applied to test the differences across company ownership, company size, tier in the supply chain and ISO/TS 16949 on SCMP, TQMP and FSP. Findings – The author found that the measurements of SCMP, TQMP and FSP are reliable and valid. The automotive companies in Thailand apply TQMP much more extensively than SCMP. Their SCMP still emphasize efficient flows of information and materials at operational level to minimize transaction cost. Overall, Japanese companies, large companies, first-tier suppliers and the companies with ISO/TS 16949 have more intensively applied SCMP and TQMP and achieved a higher level of FSP. Research limitations/implications – The distribution of paper-based questionnaires was a convenience sample. Although data from a sample of 211 companies were collected, only 19 percent of them provided more than one response. Future research should apply different random sampling methods and investigate the reasons for and ways to improve the low multiple-response rate. Practical implications – The findings are beneficial to the managers who want to improve SCMP, TQMP and FSP through organization management. Originality/value – This study is one of the first to assess the existence of SCMP and FSP and to study the differences across organizational characteristics on SCMP and FSP in the automotive industry in developing countries. The existence and differences across organizational characteristics on TQMP were also confirmed.

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