Process quality management and operational performance: exploring the role of learning and development orientation

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Saumyaranjan Sahoo
Keyword(s):  
Quality Management ◽  
Process Quality ◽  
Manufacturing Firms ◽  
Senior Management ◽  
Operational Performance ◽  
Learning And Development ◽  
Content Type ◽  
Mediating Role ◽  
Development Orientation

PurposeThe paper aims to assess the influence of process quality management (PQM) practices on a firm's operational performance (OP) and investigate the mediating role of a firm's learning and development orientation (LDO) in the PQM–OP relationship. The paper also assesses the extent to which the proposed mediation is moderated by senior management support (SMS).Design/methodology/approachThis paper draws on the sociotechnical system theory to carry out a survey study of 278 functional managers from various manufacturing firms in India through a postal mail survey approach. The response rate has been improved by frequent telephone follow-ups. The collected data was analyzed for mediation of LDO and moderated mediation of SMS in the proposed framework using Hayes's PROCESS Macro in statistical package for social sciences.FindingsThe research findings show that both PQM and LDO lead to better performance and should be encouraged. LDO was found to partially mediate the effect of PQM on the firm's OP. The results also show that an enhanced learning capability of an organization can significantly influence improvement in OP through a stronger support of senior management.Research limitations/implicationsThe current study explored the mediating role of LDO in the relationship between PQM and OP, while providing a future research opportunity for an empirical review of the mediating effect of LDO between the effects of just-in-time, maintenance and process benchmarking activities on OP.Practical implicationsTo transform PQM activities into a competitive advantage, firms need to develop learning capabilities. Senior managers in the manufacturing industry should strongly focus upon creating a learning-centered work culture to improve performance and productivity.Originality/valueThe study provides insights into the type of people-related activities that manufacturing firms should undertake to enhance their OP. Few studies in the extant literature have used SMS as a moderator to improve LDO's impact on business operations. The study aims at bridging this gap.

The relationship between EFQM enablers and business performance

2019 ◽  
Vol 30 (4) ◽  
pp. 684-706 ◽  
Author(s):  
Dimitrios Kafetzopoulos ◽  
Katerina Gotzamani ◽  
Dimitrios Skalkos
Keyword(s):  
Factor Analysis ◽  
Quality Management ◽  
Business Performance ◽  
Innovation Performance ◽  
Equation Modeling ◽  
Future Research ◽  
Content Type ◽  
Mediating Role ◽  
Efqm Model

PurposeThe purpose of this paper is to examine the extent to which the five European Foundation for Quality Management (EFQM) model enablers, as the latent factor “enabler excellence,” are associated with business performance, taking into consideration the mediating role of innovation in this relationship.Design/methodology/approachThe analysis followed in order to investigate the relations among the various constructs of the proposed model includes an initial exploratory factor analysis, followed by confirmatory factor analysis and finally structural equation modeling.FindingsAccording to the study findings, “enabler excellence” and innovation performance directly contribute to business performance. Moreover, this paper concludes that innovation performance partially mediates the effect of excellence enablers on business performance.Research limitations/implicationsThis study does not separate between radical and incremental innovation; thus, it would be very interesting to explore this issue in future research. Moreover, it might be useful for researchers to reassess the proposed relationships examining the mediating role of organizational culture.Practical implicationsThis study offers clear implications for managers, proving that they should give higher emphasis on quality management (QM) and the four dimensions of innovation in order to achieve increased performance.Originality/valueBased on the multidimensional structure of the EFQM model, this empirical study determines the contribution of QM to business performance taking into consideration the role of innovation performance as a mediator in this relationship.

scholarly journals Guanxi and operational performance: the mediating role of supply chain integration

2017 ◽  
Vol 117 (8) ◽  
pp. 1650-1668 ◽  
Author(s):  
Mengying Feng ◽  
Wantao Yu ◽  
Roberto Chavez ◽  
John Mangan ◽  
Xumei Zhang
Keyword(s):  
Supply Chain ◽  
Least Square ◽  
Mediating Effect ◽  
Supply Chain Integration ◽  
Operational Performance ◽  
Empirical Examination ◽  
Content Type ◽  
Mediating Role ◽  
Ordinary Least Square Regression

Purpose The purpose of this paper is to extend prior supply chain research by empirically exploring the relationship among guanxi, supply chain integration (SCI), and operational performance. More specifically, this study investigates the mediating role of SCI. Design/methodology/approach Ordinary least square regression is used to analyze survey data collected from 126 automobile manufacturers in China. Findings The results reveal a significant positive relationship between guanxi and SCI, and that SCI is significantly and positively related to operational performance. The authors’ findings further suggest that guanxi indirectly affects operational performance through SCI. Practical implications The empirical findings imply that it is vital for managers to recognize the important mediating role of dynamic SCI capabilities. Originality/value As a fundamental Chinese cultural norm, guanxi can be critical in a supply chain context. Although previous research has identified the importance of guanxi and SCI in improving firm performance, far less attention was given to the study of the mediating effect of SCI on the guanxi-performance relationship. This study thus fulfills the research gap by providing an initial empirical examination of the mediating role of SCI in China’s automotive industry.

Research framework for the impact of total quality management on competitive advantage

2017 ◽  
Vol 27 (3) ◽  
pp. 335-351 ◽  
Author(s):  
Van Cang Nguyen ◽  
Ngoc Tuan Chau
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Competitive Advantage ◽  
Innovation Performance ◽  
Total Quality ◽  
Content Type ◽  
Research Framework ◽  
Mediating Role ◽  
The Impact

Purpose The purpose of this paper is to apply a more accurate competitive advantage construct to study the impact of total quality management on firms’ competitive advantage in the context of the weakening of the competitive advantage of firms that are renowned for the excellent quality management. It also aims to find a better explanation for the source of competitive advantage through mediating constructs. Design/methodology/approach The authors use iterative methodology by reviewing, analyzing, synthesizing and refining the current state of the literature and propose a research framework which allows for overcoming the limitation encountered in previous empirical research. Findings The use of two second-order constructs including the incremental innovation performance and radical innovation performance which enable the researchers to have a better explanation about the mediating role of innovation performance. Practical implications This study is seeking to contribute to the practice of total quality management area of research. Specifically, this study applies two second-order measurement scales of innovation in use, actualize the use of the new measurement scale of competitive advantage and explain clearly the role of total quality management on competitive advantage in the current context. Originality/value This is one of the few papers investigating the impact of total quality management on competitive advantage, developing the conceptual model that examines the mediating role of innovation performance.

Cultural diversity and operational performance: entrepreneurial orientation as a mediator

2019 ◽  
Vol 36 (9) ◽  
pp. 1522-1539
Author(s):  
Abdulqadir Rahomee Ahmed Aljanabi ◽  
Salah Hamasaeed Hamasaleh ◽  
Nor Azila Mohd Noor
Keyword(s):  
Cultural Diversity ◽  
Entrepreneurial Orientation ◽  
Design Methodology ◽  
Response Rate ◽  
Sampling Technique ◽  
Operational Performance ◽  
Industrial Firms ◽  
Content Type ◽  
Mediating Role

PurposeThe purpose of this paper is to test the mediating role of entrepreneurial orientation in the nexus between cultural diversity (CD) and firm operational performance (OP).Design/methodology/approachThe population of the current study is foreign industrial firms listed in the tax directorate of the Kurdistan region of Iraq (KRI). A stratified random sampling technique was applied to select 136 firms in KRI, with a response rate of 57 per cent. Smart-PLS was used to examine the hypothesised relationships in the proposed framework.FindingsThe results indicate that CD is significantly related to a firm’s OP. Entrepreneurial orientation (EO) is, in turn, significantly related to a firm’s OP. Furthermore, the results provide evidence that EO plays a mediating role in the nexus between CD and a firm’s OP.Originality/valueThe study highlights the importance of CD and EO in supporting a firm’s OP. In addition, the findings will provide scholars and managers a deeper understanding of the role of EO as a mediator through which CD enhances a firm’s OP.

Impact of customer-oriented strategy on financial performance with mediating role of HRM and innovation capability

2019 ◽  
Vol 48 (3) ◽  
pp. 631-643 ◽  
Author(s):  
Naveed Iqbal Chaudhry ◽  
Iqra Aftab ◽  
Zainab Arif ◽  
Usman Tariq ◽  
Muhammad Azam Roomi
Keyword(s):  
Financial Performance ◽  
Structural Equation ◽  
Manufacturing Sector ◽  
Manufacturing Firms ◽  
Organizational Capabilities ◽  
Equation Modeling ◽  
Innovation Capability ◽  
Content Type ◽  
Mediating Role

Purpose The purpose of this paper is to explain the relationship between customer-oriented strategy (COS) and financial performance (FP) of firm, to examine the role of supportive human resource management (HRM) in COS implementation and contribution toward FP of firm. It also examines the mediating role of innovation capability (IC) between COS and FP of firm. Design/methodology/approach The approach used for this study is quantitative. Data required for testing of hypothesis were gathered from the managers of manufacturing firms of Gujranwala, Pakistan. To conduct the data analysis, structural equation modeling was used. Findings Findings of this study showed that there is significantly positive relation between COS and FP with the significant positive mediating effects of supportive HRM and IC. Research limitations/implications This research has been conducted in manufacturing sector only. So, it is suggested to future researchers to carry out this research in other sectors. Second, this research focused only on IC but there are many other organizational capabilities (OC) that can be used. Practical implications This research would be helpful for all firms adopting COS to understand that how to mobilize their HR to accomplish the purpose of strategy. It will enable manufacturing firms to understand and work on IC. Originality/value This study is anticipated to add value to the existing literature of strategy process and OC. This study is one of the first to examine IC as mediator between COS and organizational FP so it opens new areas for research.

Service implementation in manufacturing firms

2017 ◽  
Vol 55 (4) ◽  
pp. 648-661 ◽  
Author(s):  
Yapu Zhao ◽  
Wenhong Zhang ◽  
Depeng Liu ◽  
Fenghua Bao ◽  
Longwei Tian
Keyword(s):  
Manufacturing Firms ◽  
High Tech ◽  
Demand Side ◽  
Research Model ◽  
Science Park ◽  
Subjective Data ◽  
Service Strategy ◽  
Content Type ◽  
Mediating Role

Purpose Given the importance of frontline employees in implementing the service strategy, the purpose of this paper is to examine whether service-orientated human resource management (SHRM) practices are important organizational antecedents to help manufacturing firms gain the benefit of the service strategy. Furthermore, the paper also explores whether SHRM practices promote manufacturing firms’ performance through demand-side search. Design/methodology/approach This study employs survey methodology to examine a research model that explores whether and how SHRM practices influence manufacturing firms’ performance through demand-side search. Data from 151 high-tech manufacturing firms in a science park of China are analyzed to test the research model. Findings This study finds that SHRM practices can enhance manufacturing firms’ performance, and demand-side search plays a mediating role in this relationship. Research limitations/implications Depending on a single science park in China to provide cross-sectional subjective data for the core variables and the choice of firms limits the capacity to generalize the findings. Practical implications These findings suggest that during transition to service business model, manufacturing firms should design supported organizational systems, especially SHRM practices, and commit to demand-side search as an efficient means to gain the benefit of the service strategy. Originality/value The study highlights the crucial role of SHRM practices in the implementation of the service strategy, as well as the mediating role of demand-side search. These results provide some new insights to explain the inconsistent findings in the servitization literature.

Evaluating the effects of supply chain quality management on food firms’ performance

2017 ◽  
Vol 37 (10) ◽  
pp. 1541-1562 ◽  
Author(s):  
Hua Song ◽  
Rabia Turson ◽  
Anirban Ganguly ◽  
Kangkang Yu
Keyword(s):  
Supply Chain ◽  
Food Safety ◽  
Quality Management ◽  
Corporate Reputation ◽  
Export Performance ◽  
Secondary Data ◽  
Western China ◽  
Content Type ◽  
Mediating Role

Purpose The purpose of this paper is to identify the two kinds of supply chain quality management (SCQM) capabilities: intra-SCQM and inter-SCQM, and explore the effect of intra- and inter-food SCQM on food safety and quality, and the effect of food SCQM on domestic and export performance through food certification and corporate reputation. Design/methodology/approach Secondary data on food selling or processing firms in Western China were collected to test all the hypotheses. The data were then analyzed using the statistical technique of stepwise regression and inference was drawn based on the result. Findings Through utilizing secondary data sources, it is found that intra-SCQM promotes sales in domestics market with mediating role of corporate reputation, while the realization of overseas performance depend both on intra- and inter-SCQM with mediating role of food certification. Practical implications The paper study on food supply chain quality problem, the suggested approaches can be easily realized by agro-food companies to achieve international competitiveness by implementing both intra- and inter-SCQM. Meanwhile to Chinese domestic companies, it is important to strengthen inter-SCQM and food certification in order to achieve competitive advantage. Originality/value Review of literature indicated that there is a dearth of open literature that discusses food safety from the perspective of inter- and intra-organizational management. Furthermore, it was also observed that there has been no study that has taken the safety signaling perspective. The current research tires to shed some light on this important, but sparely discussed issue.

How internal transparency impacts organizational resilience

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mohammed Al Balushi
Keyword(s):  
Quality Management ◽  
Management Systems ◽  
Organizational Resilience ◽  
Structured Interviews ◽  
Quality Management Systems ◽  
Content Type ◽  
Mediating Role ◽  
Communication Flow ◽  
The Relationship

PurposeResearch on transparency has been concerned mainly with external transparency, leaving internal transparency understudied. In particular, there is a lack of empirical research on the relationship between internal transparency and organizational resilience. This paper aims at investigating how internal transparency impacts organizational resilience in a public entity. It also examines how (quality) management systems impact internal transparency, and thus organizational resilience.Design/methodology/approachThe research is based on semi-structured interviews covering the relevant topics. A total of 32 interviews were undertaken between January and May 2018.FindingsThe findings indicate that internal transparency contributes to better preparedness to adverse conditions by enhancing the ability to cumulate, locate and share knowledge. Similarly, management systems improve internal transparency through the enhancement of communication flow, use of indicators and accretion of a database.Originality/valueThe paper is the first, as evident from the literature review, to investigate how internal transparency impacts organizational resilience. Hence, it sheds light on a very important aspect of the effective management of quality, risk and reliability. It is also one of the first papers to examine the mediating role of (quality) management systems in organizational resilience.

Antecedents of organizational citizenship behavior towards the environment in manufacturing organizations: using a structural equation modeling approach

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Noor Ullah Khan ◽  
Ateeq-ur- Rehman Irshad ◽  
Roselina Ahmad Saufi ◽  
Adeel Ahmed
Keyword(s):  
Organizational Citizenship Behavior ◽  
Structural Equation ◽  
Manufacturing Sector ◽  
Manufacturing Firms ◽  
Citizenship Behavior ◽  
Equation Modeling ◽  
Content Type ◽  
Mediating Role ◽  
The Impact

PurposeOrganizations worldwide are integrating sustainability into their operations to reduce the damage they do to the environment and to earn a better reputation in society. Scholars have acknowledged the role of environmental transformational leadership (ETL) in creating pro-environmental behaviors (PEBs). The manufacturing sector has shown interest in accepting an environmental management system (EMS) and fostering a mechanism for what is called perceived support organizational support for the environment (POSE). Voluntary PEBs taking the form of organizational citizenship behavior toward the environment (OCBE) increasingly interests researchers because it is important for the success of the EMS in the manufacturing sector. This study aims to investigate the mediating role of the EMS and POSE in the relationship between ETL and OCBE within ISO14001-certified Malaysian manufacturing firms.Design/methodology/approachA quantitative design was used based on a positivist approach. The data of 216 manufacturing firms were targeted using random probability sampling via a survey questionnaire. Later, the data were analyzed through the structural equation modeling (SEM) method using the SmartPLS 3.3.3 software.FindingsResearch findings confirmed a significant direct positive relationship between ETL and OCBE. Also, they confirmed the mediating role of the EMS and POSE in the relationship between ETL and OCBE among ISO14001-certified Malaysian manufacturing firms.Research limitations/implicationsThis research has vital ramifications for both managers and organizations. Manufacturing firms should modify the traditional OCB towards pro-environmental OCBE using key antecedents, e.g. ETL, EMS and POSE.Originality/valueThe study analyzed the impact of ETL on OCBE through the mediating role of PSOE and the EMS. Here the focus is on the impact of OCBE key antecedents, i.e. ETL, EMS and POSE in predicting OCBE among ISO14001-certified Malaysian manufacturing firms.

Quality management practices as a driver of employee satisfaction: exploring the mediating role of organizational image

2021 ◽  
Vol 13 (1) ◽  
pp. 157-174
Author(s):  
Faisal Babu ◽  
Sam Thomas
Keyword(s):  
Quality Management ◽  
Organizational Performance ◽  
Employee Satisfaction ◽  
Total Quality ◽  
Organizational Image ◽  
Content Type ◽  
Mediating Role ◽  
Positive Direct ◽  
The Relationship

Purpose Total quality management (TQM) has been a universally applienod management strategy to improve organizational performance and thereby to achieve competitiveness. Compared with the scholarly and practical attention paid to identify the consequences of implementing TQM practices, little is known about how those practices enhance organizational image and employee satisfaction. This paper aims to address that research gap and is designed to empirically prove the relationship between TQM practices, organizational image and employee satisfaction. Design/methodology/approach A questionnaire-based survey of 285 employees including administrators, managers and heads of departments of 21 National Accreditation Board for Hospital and Healthcare providers-accredited hospitals in India was conducted. The proposed research model was tested using partial least squares based structural equation modelling. Findings The results revealed that TQM practices have positive direct and indirect effects on employee satisfaction, confirming the partial mediation role played by organizational image in the relationship between TQM practices and employee satisfaction. Research limitations/implications From the findings, leaders can understand that by implementing TQM practices, organizations can enhance image of the organization and bring high level of employee satisfaction. Originality/value The study tries to answer questions largely ignored in the TQM literature: the effect of TQM practices on organizational image and employee satisfaction, and the mediating role of organizational image on TQM practices and employee satisfaction.

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