Research of the applicability of machine learning methods for assessment of departments’ performance

Currently, a number of educational organizations in Russia and abroad, including the National Research University “Moscow Power Engineering Institute” (MPEI), are introducing the European improvement model EFQM, designed to analyze and improve the educational, scientific and other activities of the departments. In accordance with this model, each university department is assigned a score equal to the sum of points for two groups of criteria: criteria from the group of opportunities and criteria from the group of results. To obtain such assessments, a commission consisting of external experts, EFQM assessors and university staff meets with heads of departments. Based on the results of the discussion of the results of the meetings, the commission determines the score and rating of the departments in accordance with the EFQM model.The purpose of the work presented in the article is to study the possibility of using machine learning to simplify the work of experts in terms of obtaining estimates according to criteria from a group of results.The article proposes a system for evaluating the activities of departments according to criteria from a group of results based on machine learning. A program in the Python programming language has been developed, which evaluates the activities of departments according to these criteria for each department of the MPEI. The program receives the initial data for such assessments from the monitoring system of key performance indicators implemented in MPEI.

Assessment of European Foundation for Quality Management of Organizational Excellence Model Function of Yasuj Shahid Beheshti Hospital

Background: Organizations have to apply modern management systems in order to move toward their excellent function. The EFQM (European Foundation for Quality Management) organizational excellence model, established in Europe, is one of the outstanding methods during the last two decades in the field of management. Using the EFQM model creates positive leaders, satisfied customers and good change management. The purpose of this study is to assess Yasuj Shahid Beheshti Hospital function based on EFQM model. Methods: this Cross-sectional-descriptive study conducted in 2020 in a health care center under supervision of the University of Medical Science of Kohkiloyeh Boyer Ahmad. The study population was selected from members of quality improvement committee in the studied hospitals. The statistical population was 200 people and 127 people were selected by Morgan table. The data gathering tools were assessment excellence model questionnaire. Results: results revealed that the maximum score obtained both totally and for the empowering factors was processes (50.52) and the minimum obtained for empowering items was 21.14 for the population results. Other factors values were obtained 35.08, 27.17, 30.69, 40.53, 75.64, 22.48 and 64.45 for leadership, policies and strategies, human resource, partnership and resources, customer's results, staff results and key hospital results, respectively. Conclusion :According to the results of the present study it seems that the organizational excellence model can be utilized as a comprehensive for assessing the healthcare centers.

The european foundation for quality management (efqm) model scale: a quantitative instrument

The purpose of the paper is to present a scale to measure EFQM model application in any organization as an instrument. This paper will present a set of original information and tool for the Model users. A quantitative research strategy with SPSS uses to test the validity and reliability of the presented questioners. The EFQM model scale will guide and support future research lines in this field of management. A literature review from previous publications wasconducted. Many papers were selected and aspects related to the purpose. The suggested scale was tested with around 100 NGOs in the Middle East testing the EFQM criteria validity and reliability.The study result presents a clear scale and instrument help to measure the nine criteria presented as a main component for this model, and more furthermore a dozen lines of future research.

Sustainability, Efficiency, and Competitiveness in Rail Mobility: The ADIF-Spain Case Study

This work aims to propose alternatives to the EFQM (European Foundation for Quality Management) Model from the perspectives of sustainability, efficiency, and competitiveness, with an application to the railway sector in Spain. Concerning improvement factors, a retroactive analysis is based on a second-degree confirmatory factorial analysis, suggesting a new grouping of factors. With respect to the transformation process, a systemic proposal of seven cross-cutting elements (Integral Framework for Transformation into Outstanding Organizations) is presented, providing a sequence of reflection and action initiatives to successfully address the current environmental sustainability, efficiency, and competitiveness challenges in the railway sector through a case study, ADIF (Administrador de Infraestructuras Ferroviarias). The proposal for this Integrated Framework for The Transformation of Organizations is carried out to consolidate the EFQM Model, not only as a management evaluation tool, but also as a quality of management and sustainability instrument, increasing its role as a driving mechanism for actions that generate an effective improvement and transformation in an organization dedicated to mobility. The confirmation of all the hypotheses related to the relationship between Leadership and Strategy, on the one hand explanations., and People, Alliances and Resources, and Processes on the other, along with the four Criteria of Results (People, Clients, Society, and Key Results), allows for the proposal of an EFQM Model that evolves around three major constructs: Guidance, Action, and Feedback. The implications of this work focus on three areas: (1) theoretical, as it is the first analysis of this magnitude to be performed in literature; (2) research, as it opens new hypotheses for contrasting with other organizations in the sector; and (3) management, as it proposes a sustainable organizational and business model.

IN SEARCH OF EXCELLENCE IN SOCIAL ENTREPRENEURSHIP PROJECT MANAGEMENT: EXPERIENCE AND STANDARDS OF THE EUROPEAN UNION

The development of social entrepreneurship has required new effective management approaches and tools. The authors refer to European experience and standards in the field of project management in order to develop a methodological approach to organizing project management for achieving the outstanding results in social entrepreneurship projects.The article presents the results of the quasi-experiment aimed to identify differences in the achieved results among projects using the European PM2 methodology and projects carried out within the PMI methodology. The assessment technique developed by the authors is based on EFQM model.No significant difference among the project results in the experimental and control groups has been found, which indicates the importance of applying the project management methodology, regardless of its origin. By clustering project results, it was found that projects adapted the European methodology were more focused on strategic development and integration into the ecosystem on the principles of long-term cooperation, while the projects of the control group paid more attention to the effective organization and coordination of processes, resources and activities.

Model EFQM in agilnost organizacij

Research question (RV): What is the contribution of an organization that follows the EFQM model and reorganizes its organization into an agile organization? Purpose: The purpose of the research is to examine the interrelationship between the EFQM model, agility and agile organization, and consequently faster adaptability, greater performance and competitiveness of the agile organization. Method: The article was based on a review of foreign and domestic literature. We reviewed the professional literature on agility and the EFQM model. We searched a link between agility and the EFQM model. Results: We will find that there are differences between agile management and organizational culture in organizations that are agile aware from those that are not. It is essential for successful agile organization leaders to develop effective communication and interaction skills that are unique to the leader and organization. It is important that individuals in the organization adopt a shared vision, participate in a culture of trust and inclusion, while leaders encourage creativity and experimentation. Organization: An agile organization is considered to be fast (innovative, agile, adaptable) and that it is necessary to constantly renew its business. The research will draw attention to the importance and necessity of management awareness that by creating a certain organizational culture and agile management of the organization, they will achieve faster and more efficient adaptation to changes in the environment. Society: The lack of agile management and the creation of an inappropriate organizational culture has a negative impact on the satisfaction of all involved in the process (employees, customers, suppliers) and consequently on adapting to the needs of the environment. Originality: The originality of the article lies in breaking down the myths about the concept of agility and agile organization, and presenting or evaluating the obtained results with the result of differences between agile and not agile or traditional organizations. Limitations / further research: The limitation represents a small number of articles and literature selected for comparison. Based on a larger sample of articles, we would get more relevant results. We also found a few articles in Slovenian.

Empirical classification of European Foundation for Quality Management (EFQM) model enabler sub-criteria using a quadrant matrix

PurposeThe purpose of this paper is to examine how sub-criteria of the European Foundation for Quality Management (EFQM) model is structurally connected and influence each other. This paper also tries to find the underpinning logics in the EFQM model.Design/methodology/approachThe study uses the empirical methodology based on assessment scores of 58 different organizations to gauge the underlying structure, develop the construct and establish interlinkages among the various sub-criteria in the EFQM model. Statistical analysis is used to find the impact on results and cross influencing of criteria at the sub-criteria level. The factorial analysis is carried out using the Doe technique to create factorial plots for result categories (customer results, people results, society results and business results). The approach is to unravel (1) the role played by each sub-criterion of the model, (2) the effects of sub-criteria on the results of the EFQM model and (3) the influence of sub-criteria on the managerial aspects of the model in an organizational context.FindingsThe EFQM sub-criteria are categorised as promoters, proponents, defenders or detractors based on their impact on the results and cross-influence on each other. The study unfolded seven sub-criteria positively impacting the results and one sub-criterion negatively impacting the results if not handled properly. Out of 32 sub-criteria, nine sub-criteria are influencing more than six other sub-criteria.Originality/valueThe paper investigates, for the first time: (1) the role played by each sub-criteria of the model; (2) the relationships that are produced between these sub-criteria on the EFQM results and (3) identify how such sub-criteria would influence the managerial aspects of the model in an organizational context. This research develops underlying logics in the EFQM model using Doe factorial methods for overcoming the multi-collinearity.

Case Studies and Applications of DAETE Model to Continuing Engineering Education

The need to choose appropriate methods to ensure quality of continuing engineering education has been an issue of research and of practice for years. Several initiatives were undertaken in the last decades to define the methods of proper assurance of provision and delivery of continuing engineering education. The quality models for education and training have a large variety of approaches that have been applied to all different levels from primary schools to adult learning. Methods employed had no significant success with continuing engineering education due to the particular nature of the training. A proposal for a project was elaborated between universities in Europe and in the USA to develop accreditation procedures to ensure quality of continuing engineering education (CEE) centres. The project (DAETE)applied an adaptation of the EFQM (European Foundation Quality Management) descriptors to the specific contexts of CEE centres. The DAETE model had also been applied in other contexts like accreditation and classification of CEE centers and for training managers of CEE centers staff. The paper also describes these applications of the model in different contexts with emphasis on useful conclusions. Recommendations for the adoption of the EFQM model to organizations involved in education and training are made with the consequent adaptations.

Evaluation of eMaintenance Application Based on the New Version of the EFQM Model

Maintenance management is connected with two opposing aspects, management costs and operational efficiency. With the implementation of new technology within the Industry 4.0 (I4.0) concept, new technical solutions are being created. These solutions (mainly robotic workplaces) must reach a maximum performance rate, production quality, and, of course, high availability. Their operation, during the whole life cycle, is expected to be absolutely safe with minimum maintenance costs. These trends, even though they seem to be optimistic, face a lot of problems. The conducted research follows up on the results of previous research aimed at the initial assessment Slovak industrial company readiness status for the I4.0 conception between 2017 and 2019. The aim of the ongoing research was to assess the readiness status in more than 70 industrial organizations in the selected area for the new concept of maintenance management (eMaintenance) and its relation to machinery integrated safety. The research was carried out by questioning, with the structure of individual questions and closed answers stemmed from the self-evaluation according to the new European Foundation for Quality Management (EFQM) Excellence Model (2020). The results of the research were presented to managements of questioned organizations and confirmed the assumptions about a low level of maintenance management transformation to eMaintenance.