Barriers in omnichannel retailing returns: a conceptual framework

2020 ◽  
Vol 49 (1) ◽  
pp. 121-143
Author(s):  
Jorge Luiz Gayotto de Borba ◽  
Mauricio Rodrigues de Magalhães ◽  
Raquel Stefan Filgueiras ◽  
Marina Bouzon
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Conceptual Framework ◽  
Reverse Logistics ◽  
Theoretical Description ◽  
Future Research ◽  
Simple Task ◽  
Holistic View ◽  
Chain Management ◽  
Content Type

PurposePerforming retailing in a complete omnichannel manner is not a simple task, and it considerably increases the complexity of supply chain management operations. This paper aimed at identifying the barriers hindering efficient management of a return channel in this type of retail.Design/methodology/approachA systematic literature review procedure was used, including descriptive and content analysis of results. The review was performed using four academic databases. Applicable barriers were categorized thematically, a conceptual framework was proposed and future research avenues were drawn.FindingsThe contribution of this paper comprises a theoretical description of reverse logistics applied to omnichannel retail, the identification of the return barriers in omnichannel and a conceptual framework for a holistic view of the problem. In all, 43 barriers were identified including high investments, product restocking, additional transportation costs and poor communication.Research limitations/implicationsThe link between reverse logistics and omnichannel area is recent and publications are still scarce, so the newness of this study limits the opportunity for further deepening or more robust validation of the results.Practical implicationsThe results offered may be used by managers in the areas of retail and supply chain management in general in order to reduce the natural complexity in omnichannel environment.Originality/valueRegarding previous literature on omnichannel retail, only a few works consider the after-sales stage. This work intended to pave the way in this poorly explored intersection (reverse logistics and omnichannel) by presenting a conceptual framework to classify various barriers in omnichannel retail return.

Mapping the lean supply chain management research through citation classics

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Noelia Garcia-Buendia ◽  
José Moyano-Fuentes ◽  
Juan Manuel Maqueira
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Research Field ◽  
Future Research ◽  
Holistic View ◽  
Chain Management ◽  
Content Type ◽  
Main Research ◽  
Lean Supply Chain ◽  
Citation Classics

Purpose The purpose of this paper is to systematically identify the key intellectual developments of the lean supply chain management (LSCM) field from its very first beginning by analyzing the publications that have been highly cited. Design/methodology/approach The citation classics method has been used to examine the origins and evolution of the research field. In total, 74 articles have been identified as having the highest impact on LSCM research published from its beginnings to the present day. Key aspects and links among the scientific contributions are studied by descriptive, bibliometric, network and content analysis. Findings Publication and citation trends, methodologies used, top journals, most influential authors, institutions and countries, collaboration patterns and evolution of the most used keywords are some of the aspects studied. Three main research areas are identified: LSCM foundations and implementation, lean-agile supply chain and performance assessment and the role of sustainability, which offers a holistic view of the field and enables the identification of potential avenues for future research susceptible to contribute to advancing the knowledge on LSCM. Originality/value This study provides a useful insight into the development of the LSCM field and can help researchers as it explores the state-of-the-art of LSCM by identifying the most relevant contributions in the area, the main research lines addressed by the scientific community in this topic and opportunities for further research on LSCM for years to come.

Supply chain management integration and implementation: a literature review

2005 ◽  
Vol 10 (4) ◽  
pp. 252-263 ◽  
Author(s):  
Damien Power
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Management Practices ◽  
Full Range ◽  
Future Research ◽  
Successful Implementation ◽  
Holistic View ◽  
Chain Management ◽  
Content Type ◽  
Trading Partners

PurposeThe purpose of this paper is to review a sample of the literature relating to the integration and implementation of supply chain management practices from a strategic viewpoint.Design/methodology/approachThe literature is examined from three perspectives. First, supply chain integration covers issues relating to integration of core processes across organizational boundaries through improved communication, partnerships, alliances and cooperation. Second, strategy and planning examines supply chain management as a strategic matter for trading partners, along with factors relating to the amount of planning required. Third, implementation issues concern factors critical for successful implementation, as well as issues specific to inter and intra‐organizational aspects of supply chain initiatives are contained in this sub‐groupFindingsAn important emergent theme from the literature is the importance of taking a holistic view, and the systemic nature of interactions between the participants. At the same time, it is also apparent that this requirement to take such an holistic and systemic view of the supply chain acts as an impediment to more extensive implementation. The strategic nature of adopting a supply chain wide perspective, on the one hand provides significant potential benefit, and on the other requires trading partners to think and act strategically. This is easier said than done within a stand‐alone organization, let alone across a diverse and dispersed group of trading partners.Research limitations/implicationsThe scope of this review is by design limited to a cross‐section of the literature in this area. As such, it cannot, and does not, attempt to be an examination of the full range of the literature, but a sampling of important and influential works.Practical implicationsThis review of the literature serves to highlight the inter‐dependence between integration (technologies, logistics, and partnerships), a strategic view of supply chain systems, and implementation approach. All three need to inform and underpin each other in order for management of supply chains to be able to deliver on the promise of benefits for all trading partners.Originality/valueThis study reviews a sample of recent and classic literature in this field, and in doing so provides some clear guidelines for the conduct of future research.

Sustainable supply chain management: continuing evolution and future directions

2019 ◽  
Vol 50 (1) ◽  
pp. 122-146 ◽  
Author(s):  
Craig R. Carter ◽  
Marc R. Hatton ◽  
Chao Wu ◽  
Xiangjing Chen
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Theory Development ◽  
Future Research ◽  
Sustainable Supply Chain ◽  
Unit Of Analysis ◽  
Chain Management ◽  
Content Type ◽  
Empirical Validity ◽  
Sustainable Supply Chain Management

Purpose The purpose of this paper is to update the work of Carter and Easton (2011), by conducting a systematic review of the sustainable supply chain management (SSCM) literature in the primary logistics and supply chain management journals, during the 2010–2018 timeframe. Design/methodology/approach The authors use a systematic literature review (SLR) methodology which follows the methodology employed by Carter and Easton (2011). An evaluation of this methodology, using the Modified AMSTAR criteria, demonstrates a high level of empirical validity. Findings The field of SSCM continues to evolve with changes in substantive focus, theoretical lenses, unit of analysis, methodology and type of analysis. However, there are still abundant future research opportunities, including investigating under-researched topics such as diversity and human rights/working conditions, employing the group as the unit of analysis and better addressing empirical validity and social desirability bias. Research limitations/implications The findings result in prescriptions and a broad agenda to guide future research in the SSCM arena. The final section of the paper provides additional avenues for future research surrounding theory development and decision making. Originality/value This SLR provides a rigorous, methodologically valid review of the continuing evolution of empirical SSCM research over a 28-year time period.

Healthcare supply chain management: literature review and some issues

2018 ◽  
Vol 15 (3) ◽  
pp. 265-287 ◽  
Author(s):  
Bhavana Mathur ◽  
Sumit Gupta ◽  
Makhan Lal Meena ◽  
G.S. Dangayach
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Literature Review ◽  
Organizational Performance ◽  
Critical Role ◽  
Sample Survey ◽  
Future Research ◽  
Chain Management ◽  
Content Type ◽  
Potential Benefits

PurposeThe purpose of this paper is to examine the causal linkages among supply chain practices, effectiveness of supply chain performance (SCP) and organizational performance (OP) in Indian healthcare industries.Design/methodology/approachThis paper is helpful in developing a framework for linking a healthcare supply chain practice to its OP, and thus identifies how such a linkage can be connected to the effectiveness of SCP. Such effort also enables the authors to derive a set of recommended supply chain practices for SC performance.FindingsFrom the literature review, this paper finds that, in the context of Indian healthcare industries, efficient SC performance may play a critical role for overall OP improvement, as there is a close interrelationship between supply chain management (SCM) practices and SCP that may have a more significant effect on OP improvement.Research limitations/implicationsThe principle limitation of the paper is that it is performed only in a particular industry and with a questionnaire survey which could be extended in future for other industries also. Another limitation of the paper is that it is focused only on the SCP of medical device and equipment supply chain which is a small portion of the whole healthcare supply chain, and therefore requires further research covering various other domains of healthcare supply chain. Another limitation of the study is that the sample survey has been taken from only one respondent per company at one point of time which may create biasness in the results. Thus, future research should collect data through multiple members from the organization.Practical implicationsThis study contributes to know the effect of SCM practices on healthcare SCP and provides a practical and useful tool to evaluate the extent of effectiveness of SCP and finally their impact on the healthcare OP. Finally, this study provides conceptual and descriptive literature regarding SCM practices that leads to improvement in healthcare performance.Social implicationsThis study adds to the knowledge on healthcare SCM performance by exploring the relationship between supply chain practices, healthcare SCP and healthcare OP and by developing and testing a research framework thus help in improving patient satisfaction.Originality/valueThis study attempts to show how the potential benefits of supply chain practices can no longer be ignored in healthcare supply chain.

An analysis of barriers affecting implementation of sustainable supply chain management in electronics industry: a Grey-DEMATEL approach

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rakesh R. Menon ◽  
V. Ravi
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Design Methodology ◽  
Electronics Industry ◽  
Future Research ◽  
Sustainable Supply Chain ◽  
Chain Management ◽  
Content Type ◽  
Sustainable Supply Chain Management ◽  
Indian Electronics Industry

Purpose World over organizations are focusing on sustainable goals, where along with economic success their role in protecting the planet and people are becoming important. Whilst transforming the supply chain into a sustainable one, there would be some barriers which might hinder this process. This paper aims to study these barriers in the context of the electronics industry so that organizations can better implement sustainable supply chain programs. Design/methodology/approach In this research, barriers affecting sustainability implementation in the electronics supply chain are shortlisted from literature review and experts’ opinion. Using the combined methodology of Grey DEMATEL, the causal factors, the effect factors and degree of prominence of barriers is found out. The overall relationship among barriers is established by a diagraph. Sensitivity analysis is performed to check the robustness of the results. Findings It is found that lack of regulation and guidance from authorities is the primary causal barrier affecting operations of sustainable supply chain management. There are five barriers which fall in the influenced group and among them, complexity in measuring and monitoring sustainability practices has the largest net effect value on the implementation of a sustainable supply chain. The barrier having the highest correlation with other barriers is the high cost for disposal of hazardous wastes. The implications of these findings on managers and academicians is explored in the study. Research limitations/implications In this research, the number of barriers shortlisted is limited to 11 in the context of the electronics supply chain. More factors could be added in future research based on the industry being studied. Originality/value The research analyses 11 barriers under categories of policy, technology, financial and human resources in the Indian electronics industry by evaluating the cause and effect group of barriers. These results can guide policymakers of the electronic sector and industry for mitigating barriers during the implementation of sustainable programs.

Contrasting supply chain traceability and supply chain visibility: are they interchangeable?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Vivek Roy
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Information Sharing ◽  
Design Methodology ◽  
Relevant Literature ◽  
Future Research ◽  
Critical Element ◽  
Effective Management ◽  
Chain Management ◽  
Content Type

PurposeSupply chain traceability and supply chain visibility have become a critical element for the effective management of contemporary complex supply chains. At their core is information sharing, which has been acknowledged as a key prerequisite for logistics and supply chain performance, but whose notional underpinnings have not been delineated fully, leading to interchangeable deployment of these terms. Addressing the shortcoming, this paper aims to establish a contrast between the two notions.Design/methodology/approachDrawing from systematic review protocols, a multi-disciplinary review scope is constructed wherein the synthesis is strategized to primarily channel implications for the scholarship of logistics and supply chain management. The review is aimed at addressing two research objectives: (1) how the notions of traceability and visibility in supply chain management develop contrast in terms of their thematic emphasis and (2) to attain an integrative understanding of the notional convergence and divergence between supply chain traceability and visibility for raising strategic recommendations.FindingsThe review outcomes help contrast both the convergence and the divergence between traceability and visibility in the supply chain environment, and the differentiated but fundamental role that information sharing plays within these notions to outline why they are not interchangeable.Originality/valueThe originality of the findings lies in the conceptual synthesis of the relevant literature from both technological and non-technological perspectives to ultimately draw logistics and supply chain management implications. The review also points out key strategic considerations to demarcate the notional boundaries of traceability and visibility in future research.

Internal integration in humanitarian supply chain management

2017 ◽  
Vol 7 (1) ◽  
pp. 26-56 ◽  
Author(s):  
David Makepeace ◽  
Peter Tatham ◽  
Yong Wu
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Single Case ◽  
Future Research ◽  
Functional Interpretation ◽  
Chain Management ◽  
Content Type ◽  
Demand Chain ◽  
Management Concepts ◽  
Revised Definitions

Purpose The purpose of this paper is to compare perspectives on humanitarian logistics (HL) and supply chain management (SCM) among programmes and logistics/support staff. Design/methodology/approach Underpinned by services supply chain management (SSCM) theory, a single case study of a leading international non-governmental organisation is presented based on a web-based survey of the organisation’s global operations staff, supplemented by semi-structured interviews conducted with senior representatives. Findings The study is believed to be the first to consider the different perspectives of programmes and logistics staff on the interpretation of logistics and SCM. The results indicate both significant divergence between the views of these two cohorts, as well as a general lack of clarity over the concept of SCM, its relationship with logistics and the cross-functional nature of SCM. Research limitations/implications Insufficient responses from programme staff limit the generalisability of the findings. Suggestions for future research include further examination of the potential of applying SSCM and demand chain management concepts to the humanitarian context. Practical implications The results support the notion that a broader, more strategic interpretation of SCM, more clearly distinguished from the practice of HL, may assist in breaking down perceived jurisdictional boundaries, bridging the gap between programmes and logistics teams, and strengthening demand-chain influences and the “voice of the beneficiary”. Originality/value By taking into account the views of non-logisticians, a broader, cross-functional interpretation of SCM is offered leading to revised definitions for both SCM and HL within this sector, together with a framework that integrates SCM across humanitarian relief and development contexts.

scholarly journals The Compostable Coffee Pod: Is PürPod100tm the Best Thing Since Sliced Bread? A Case Study on Club Coffee

2016 ◽  
Vol 8 (3) ◽  
pp. 49
Author(s):  
Sylvain Charlebois ◽  
Paul Uys
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Reverse Logistics ◽  
Food Supply ◽  
Green Supply Chain Management ◽  
Green Supply Chain ◽  
Future Research ◽  
Sustainable Food ◽  
Chain Management

<p>With consumer consciousness growing in the area of sustainable food supply, food<br />distribution is looking for methods to embrace, adapt and improve its environmental<br />performance, while still remaining economically competitive. Until recent innovative<br />solutions were developed, coffee pods have been considered as an ecologically unsound<br />approach to single-serve beverages. Some have argued that reverse logistics (recycling) is a<br />better option than green supply chain management (composting). With a particular focus on<br />coffee pods a case study on Club Coffee, which focuses on green supply chain management,<br />is presented for the design of a capacitated distribution network for a two-layer supply chain<br />involved in the distribution of coffee pods in Canada. Our investigation shows that Club<br />Coffee’s relationship is not only critical to fostering the green supply chain ideology, but it is<br />also unique in the business. Findings are presented and limitations and future research are<br />proposed.</p>

Lean resilience: AURA (Active Usage of Resilience Assets) framework for post-COVID-19 supply chain management

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Dmitry Ivanov
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Value Creation ◽  
Operations Management ◽  
Future Research ◽  
Chain Management ◽  
Content Type ◽  
Digital Platforms ◽  
Supply Chain Resilience ◽  
Resilience Capabilities

PurposeSupply chain resilience capabilities are usually considered in light of some anticipated events and are as passive assets, which are “waiting” for use in case of an emergency. This, however, can be inefficient. Moreover, the current COVID-19 pandemic has revealed difficulties in the timely deployments of resilience assets and their utilization for value creation. We present a framework that consolidates different angles of efficient resilience and renders utilization of resilience capabilities for creation of value.Design/methodology/approachWe conceptualise the design of the AURA (Active Usage of Resilience Assets) framework for post-COVID-19 supply chain management through collating the extant literature on value creation-oriented resilience and practical examples and complementing our analysis with a discussion of practical implementations.FindingsBuilding upon and integrating the existing frameworks of VSC (Viable Supply Chain), RSC (Reconfigurable Supply Chain) and LCNSC (Low-Certainty-Need Supply Chain), we elaborate on a new idea in the AURA approach – to consider resilience as an inherent, active and value-creating component of operations management decisions, rather than as a passive “shield” to protect against rare, severe events. We identify 10 future research areas for lean resilience integrating management and digital platforms and technology.Practical implicationsThe outcomes of our study can be used by supply chain and operations managers to improve the efficiency and effectiveness by turning resilience from passive, cost-driving assets into a value-creating, inclusive decision-making paradigm.Originality/valueWe propose a novel approach to bring more dynamics to the notion of supply chain resilience. We name our approach AURA and articulate its two major advantages as follows: (1) reduction of disruption prediction efforts and (2) value creation from resilience assets. We offer a discussion on ten future research directions towards a lean resilience.

scholarly journals Understanding supply chain analytics capabilities and agility for data-rich environments

2019 ◽  
Vol 39 (6/7/8) ◽  
pp. 887-912 ◽  
Author(s):  
Samuel Fosso Wamba ◽  
Shahriar Akter
Keyword(s):  
Big Data ◽  
Supply Chain ◽  
Supply Chain Management ◽  
Structural Equation ◽  
Equation Modeling ◽  
Future Research ◽  
Chain Management ◽  
Content Type ◽  
Supply Chain Agility ◽  
The Usa

Purpose Big data-driven supply chain analytics capability (SCAC) is now emerging as the next frontier of supply chain transformation. Yet, very few studies have been directed to identify its dimensions, subdimensions and model their holistic impact on supply chain agility (SCAG) and firm performance (FPER). Therefore, to fill this gap, the purpose of this paper is to develop and validate a dynamic SCAC model and assess both its direct and indirect impact on FPER using analytics-driven SCAG as a mediator. Design/methodology/approach The study draws on the emerging literature on big data, the resource-based view and the dynamic capability theory to develop a multi-dimensional, hierarchical SCAC model. Then, the model is tested using data collected from supply chain analytics professionals, managers and mid-level manager in the USA. The study uses the partial least squares-based structural equation modeling to prove the research model. Findings The findings of the study identify supply chain management (i.e. planning, investment, coordination and control), supply chain technology (i.e. connectivity, compatibility and modularity) and supply chain talent (i.e. technology management knowledge, technical knowledge, relational knowledge and business knowledge) as the significant antecedents of a dynamic SCAC model. The study also identifies analytics-driven SCAG as the significant mediator between overall SCAC and FPER. Based on these key findings, the paper discusses their implications for theory, methods and practice. Finally, limitations and future research directions are presented. Originality/value The study fills an important gap in supply chain management research by estimating the significance of various dimensions and subdimensions of a dynamic SCAC model and their overall effects on SCAG and FPER.

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