Overtourism and the night-time economy: a case study of Budapest

2019 ◽  
Vol 5 (1) ◽  
pp. 1-16 ◽  
Author(s):  
Ivett Pinke-Sziva ◽  
Melanie Smith ◽  
Gergely Olt ◽  
Zombor Berezvai
Keyword(s):  
Street Crime ◽  
Specific Reference ◽  
Local Resident ◽  
Night Time ◽  
Content Type ◽  
Resident Perceptions ◽  
Management Measures ◽  
Local Residents ◽  
High Season

Purpose The purpose of this paper is to analyse the phenomenon of overtourism with specific reference to the night-time economy (NTE) in Budapest, Hungary. Design/methodology/approach The research took place between September and December 2017 in the so-called “party quarter” of Budapest – District VII. The chosen methods included mapping, observation, interviews and questionnaires with local residents, visitors and tourists. Findings Partying opportunities are valued highly by tourists and the majority of customers in the bars are tourists. Many people feel that there are too many tourists in the area, although few had a bad experience with tourists. The most common complaints were the dirt and litter, public urination, street crime and noise. Most respondents would welcome a better cleaning service, more bins, more police, more public toilets and better street lighting. Research limitations/implications The research was not undertaken in the high season, older residents were slightly under-represented and wider research across the whole city would give a more balanced perspective. Practical implications Recommendations are made for managing the NTE better in order to improve the experience of tourists and visitors and to improve the local resident quality of life. Social implications It is hoped that this research may prompt local authorities to take local resident perceptions and experiences into account by creating better management measures and regulations. Originality/value This is the first paper to provide data from the perspective of three main stakeholder groups in the context of the NTE in Budapest.

Residents as destination advocates: the role of attraction familiarity on destination image

2019 ◽  
Vol 2 (1) ◽  
pp. 55-74 ◽  
Author(s):  
Muhammet Kesgin ◽  
Rajendran S. Murthy ◽  
Linden W. Pohland
Keyword(s):  
Mixed Methods Research ◽  
Research Strategy ◽  
Destination Image ◽  
Target Market ◽  
Content Type ◽  
Resident Perceptions ◽  
Tourism Product ◽  
Local Residents ◽  
Product Assembly

PurposeEmphasizing the role of residents as destination advocates, the purpose of this paper is to investigate the influence of residents’ familiarity with, and, favorability of attractions on destination image.Design/methodology/approachA mixed methods research strategy was employed using 15 individual in-depth interviews and a survey questionnaire with a sample ofn=364. The study utilizes an attraction familiarity index to classify respondents into four groups based on high, average, and low familiarity and examines the characteristics of each in the relationship between informational familiarity, experiential familiarity, and favorability and destination image.FindingsThe study reveals resident perceptions of attractions within the tourism product assembly framework and illustrates the positive relationship between the residents’ level of familiarity with, and favorability of visitor attractions and destination image. Further, the findings also demonstrate the significant role of demographic characteristics such as gender and length of residency in the area. The study findings suggest that temporary residents can function as destination advocates.Research limitations/implicationsEmployees and students from a prominent northeastern university were sampled, representing local residents and temporary residents respectively. While appropriate and fairly representative of the target market for the research questions in this investigation, more work is required to replicate this study utilizing representative samples across different locations.Practical implicationsEvidence from the study indicates the importance of marketing to residents as they serve as destination advocates. In particular, the residents’ familiarity with and favorability of attractions is critical to positive destination image. The research offers insights into the identification of potential segments of residents that require special attention.Originality/valueLimited existing research investigates the role of residents as destination advocates, especially in the context of destinations that lack a primary tourism attraction but have a well-balanced mix of attractions.

Quality and perceived value in career guidance e-services

2019 ◽  
Vol 11 (1) ◽  
pp. 53-68 ◽  
Author(s):  
Nicola Cobelli ◽  
Angelo Bonfanti ◽  
Serena Cubico ◽  
Giuseppe Favretto
Keyword(s):  
Service Quality ◽  
Information Quality ◽  
Career Guidance ◽  
Perceived Value ◽  
Continuous System ◽  
Specific Reference ◽  
Quality Information ◽  
Content Type ◽  
Guidance Services

Purpose This paper aims to empirically examine career guidance services in terms of e-service quality, information quality and perceived value. It specifically examines students’ perceptions of quality to explore the effects of e-service quality and information quality on perceived value. Design/methodology/approach Students from the University of Verona participated in a quantitative survey, and 119 questionnaires were collected to assess the perceptions of respondents on e-service quality, information quality and perceived value about the career guidance e-service. Findings The results indicate that students perceive high value for the career guidance services; the perceived value depends on both service quality of the e-platform and information quality of the report; and efficiency is the most important dimension of e-service quality, while adequacy appears to be the most important dimension of the report. Practical implications These findings reveal that service organisations such as universities should invest in career guidance services, given that such services are appreciated by students and contribute to reducing the gap between education and job opportunities. In the design phase, service organisations should pay attention to students’ career development needs by developing e-platforms that are easy to use, appealing, efficient and with continuous system availability and reports that include relevant, understandable, reliable and adequate information. It is important to provide students with a report after they have completed a questionnaire. Originality/value To the authors’ knowledge, this is the first research empirically evaluating the effects of perceived e-service quality and information quality on perceived value with specific reference to career guidance e-services.

Over-tourism and sustainable consumption of resources through sharing: the role of government

2019 ◽  
Vol 6 (1) ◽  
pp. 99-116 ◽  
Author(s):  
Elizabeth Agyeiwaah
Keyword(s):  
Sustainable Consumption ◽  
Political Support ◽  
Specific Reference ◽  
Role Of Government ◽  
Content Type ◽  
Study Approach ◽  
Local Residents ◽  
Residents Attitudes

Purpose Over-tourism signifies the dilemma of managing tourism growth in cities. With growing media sensationalism and an oversimplification of the phenomenon of over-tourism, its academic theorization has become extremely important. Using Macau, a Special Administrative Region of China as a case in point, the purpose of this paper is to theoretically explore the nexus between over-tourism and sustainable consumption in cities, highlighting governments’ inevitable role in this successful convergence. Design/methodology/approach The study is based on a selective systematic literature review (SLR) of existing studies in the form of both news material and academic journals. It investigates the growing concern of over-tourism and the contribution of sustainable consumption grounded in strong political support. It also adopts a case study approach with specific reference to Macau. Findings The general overview of the literature provides evidence of an age-old concept that has re-emerged to make local residents’ voice more pronounced. Generally, the studies concentrate on understanding residents’ attitudes, the perceived impact of over-tourism, community resilience and sustainable strategies to tackle the problem. Most popular studies are recent (i.e. 2018 and beyond) and empirically set in developed cities of Europe. Research limitations/implications The SLR used in the current study requires further empirical testing to validate some of the proposed concepts in the literature. Practical implications The study highlights the role of government in ensuring that sustainable consumption is sustainably implemented in the context of over-tourism. Originality/value Given the re-emergence of over-tourism, yet with few theoretical discussions on the concept, this study serves as a knowledge-base for future studies both empirically and theoretically.

Perceptions of the Hamilton New Zealand casino upon local residents

2012 ◽  
Vol 67 (4) ◽  
pp. 12-25 ◽  
Author(s):  
Tim Lockyer
Keyword(s):  
Longitudinal Study ◽  
Quantitative Research ◽  
Design Methodology ◽  
Extended Period ◽  
Local Resident ◽  
Resident Attitudes ◽  
Content Type ◽  
Longitudinal Approach ◽  
Local Residents ◽  
Males And Females

PurposeThis paper aims to provide an understanding of the influence of a casino on local inhabitants.Design/methodology/approachThe research reports on the findings of a longitudinal study conducted over a period of eight years which consisted of three identical surveys of local Hamilton residents to determine perceptions regarding having a casino in town. It was felt that the longitudinal approach could bring richness and new dimension to a quantitative research.FindingsThe study found that over the eight‐year period there were very few changes in the perceptions of local Hamilton residents, both those who had been to the casino and those who had not been to the casino. It was of particular interest to note the gender difference between males and females regarding positive and negative aspects of the casino.Research limitations/implicationsThe study reinforces the differences in perception of local people between those who have and have not visited the casino. This indicates that promotional activities to those who have not visited the casino may be beneficial to the overall community views and thus overall perception of casinos.Originality/valueThe paper provides industry with an understanding of the perceptions of local resident attitudes toward casinos over an extended period of time.

scholarly journals Perceived service quality of architectural consultancy firms and client satisfaction in building projects in Nigeria

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Olusola Ralph Aluko ◽  
Godwin I. Idoro ◽  
Saheed O. Ajayi
Keyword(s):  
Service Quality ◽  
Client Satisfaction ◽  
Continuous Training ◽  
Building Projects ◽  
Content Type ◽  
Perceived Service Quality ◽  
Management Measures ◽  
Economical Design ◽  
Regular Site

Purpose Clients in Nigeria have continuously questioned the quality of services being rendered by architectural firms in building projects. This study aims to investigate the areas of service responsible for determining client satisfaction. Design/methodology/approach The study uses questionnaire for data collection on perceived service quality and indicators of clients’ satisfaction. Findings The results of descriptive statistics suggest that efficient analysis and compliance with client brief along with buildability, flexibility and comprehensiveness of the design are the main technical determinants of clients’ satisfaction. Management measures for engendering clients’ satisfaction include team communication and collaboration as well as regular site visits when required. The study established a significant relationship between the perceived service quality and client satisfaction. At technical level, economical design and compliance with budget, buildability, optimal and error-free design and timely delivery have significant correlation with the perception of service quality, which could engender client satisfaction. At management level, collaboration and coordination, integrity and trust, regular site visits and project management knowledge and skills had significant relationships with perceived service quality. Originality/value To improve overall client satisfaction, architects are expected to focus on these factors in the process of service delivery. Architects’ expertise and skills can be further harnessed through continuous training and understanding of the project environment.

Pre-event competitiveness: exploring residents’ perceptions of place management and local impacts

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Nicholas Wise ◽  
Jelena Đurkin Badurina ◽  
Marko Perić
Keyword(s):  
Factor Analysis ◽  
Place Management ◽  
Content Type ◽  
Information Availability ◽  
Resident Perceptions ◽  
Starting Point ◽  
Destination Competitiveness ◽  
Two Factors ◽  
Local Residents ◽  
Local Impacts

Purpose There is a need to rethink destination competitiveness research, which tends to overlook local impacts of events and new developments. Conducting pre-event research challenges researchers to move beyond analyzing competitiveness as an end (concerning strategy, tangible outcomes, economic deliverables and value for visitors) to assessing competitiveness as a beginning (through perceptions of place management and local impacts). Design/methodology/approach Survey research with local residents explores competitiveness pertinent to perceptions of place management and local impacts. Participation, enthusiasm and information availability are independent variables to assess whether statistically significant differences exist among residents’ perceptions. In total, 454 surveys were collected; the analysis involved exploratory factor analysis and t-test. Findings Factor analysis revealed two factors for place management (organizational competencies; managing awareness) and local impacts (awareness of social benefits; local interest and support). Enthusiasm and information availability have stronger influences on residents’ perceptions than participation in pre-event activities. Practical implications More emphasis needs put on ensuring information availability promotes enthusiasm, to help encourage participation. These three variables are a necessary basis for exploring residents’ pre-event perceptions – a key starting point to guide decision-making through later stages of an event life-cycle. Originality/value Events and competitiveness studies focusing specifically on information availability and enthusiasm of residents is little-explored. By exploring these variables and extending insight on participation, this paper contributes to the literature by assessing pre-event resident perceptions of place management and local impacts (with data collected as event developments were being realized).

scholarly journals SMART e-Cons: an effort to Expand Educational Access for Gersik Village Communities

2019 ◽  
Vol 2 (1) ◽  
pp. 1
Author(s):  
Yudi Kurniawan ◽  
Riski Muliyani ◽  
Eti Sunarsih ◽  
Dewi Mariana
Keyword(s):  
Higher Education ◽  
Drop Out ◽  
Local Resident ◽  
Border Area ◽  
West Kalimantan ◽  
Local Residents ◽  
Village Communities ◽  
Almost All ◽  
Alternate Solution

<table border="1" cellspacing="0" cellpadding="0"><tbody><tr><td valign="top"><p><em>The lack of residents’ awareness to advance their study to University in the border area of Jagoi Babang District, West Kalimantan, Indonesia made the pupils around the border area almost less educate or stagnant both in the numbers and quality of their education. There are many residents of the high school age was drop out or did not advance their school to university level. But ironically, almost all resident has android cellphone but it functional as calling and messaging only.</em></p><p><em>This program offers an alternate solution for local resident to get access of higher education information by using their cellphones. This program called ad SMART e-Cons. This was private service that provide by our team for facilitate the local residents’ curiosity about process in higher education. Most of the local pupils has working as farmer, as cotter so it has been most difficulties for us to gather all of them in one time. Therefore, from 138 families only there are 34 family’s members had been volunteer for this program. And this was reasoning why our team has decided to deliver the SMART e-Cons sheets to their house (all of residents) include volunteer that present in main session.</em></p><p><em>This program was implemented by using the method of coordination, implementation to reporting.</em> <em>These activities can also contribute to</em> <em>increase information about the importance of education in university which certainly has many entry channels including through scholarships.</em><em></em></p><p><em>This program’s result that 53% resident able to access the link and able to give feedback for the team, 50% able to access the link only, and 100% resident able to give feedback only (doesn’t know to click the link).</em></p><p><em>Finally, our purpose to give a brief explanation for local residents of Gersik Village about entrances university both in country and overseas university without worries about tuitions fee and sort of kinds. </em></p></td></tr></tbody></table>

Developing the eventful city in Sibiu, Romania

2015 ◽  
Vol 1 (2) ◽  
pp. 89-102 ◽  
Author(s):  
Greg Richards ◽  
Ilie Rotariu
Keyword(s):  
Longitudinal Research ◽  
Cultural Development ◽  
Content Type ◽  
Eu Membership ◽  
Social And Economic Development ◽  
Local Residents ◽  
Growth Coalition ◽  
The City ◽  
Depth Interviews

Purpose – Cities are increasingly using events as an instrument for economic and social change and cultural and urban regeneration. Major events help cities to distinguish themselves, and attracting event-related tourism generates income and jobs and increases atmosphere and “liveliness”. Many cities have therefore positioned themselves as “eventful cities” or “festival cities” by adopting event-led strategies. The paper aims to discuss these issues. Design/methodology/approach – The effects of the 2007 European Capital of Culture (ECoC) in Sibiu, Romania were evaluated through a decade of longitudinal research including surveys and depth interviews with local residents, stakeholders and tourists to monitor the sustainability of event-related regeneration strategies. Findings – The impacts identified include increased cultural activity, tourism growth, image improvements and increased pride among residents. These impacts have been facilitated by a local growth coalition, and the increased linkage of the city to flows of investment, skills and talent through EU membership. The city has taken some important steps to becoming an “eventful city”, in which events are utilised to sustainably increase the quality of life. However, the momentum of eventfulness developed in 2007 has been difficult to maintain, and there are difficulties in separating the effect of event-related activities from wider cultural, social and economic development factors. Originality/value – The research indicates that the Sibiu ECoC in 2007 and the programme of cultural development leading up to it had substantial impacts on the city both in the short and longer term. The ECoC certainly met most of its short-term aims, as there was a significant economic boost from tourism and an improvement in the external image of the city.

How community event narratives contribute to place branding

2018 ◽  
Vol 11 (1) ◽  
pp. 130-144 ◽  
Author(s):  
Trudie Walters ◽  
Andrea Insch
Keyword(s):  
Local Community ◽  
Place Branding ◽  
City Branding ◽  
Content Type ◽  
The Public ◽  
Local Stakeholder ◽  
Strategic Policy ◽  
Local Residents ◽  
New Residents

Purpose To date, the importance of smaller, local community events in the place branding process has been overlooked in the place branding and event studies literature – yet they are recognised as a means of increasing the attractiveness of a place for residents, through building a sense of community and contributing to quality of life. The purpose of this paper is to make clear the contribution of community event narratives to place branding. Design/methodology/approach A qualitative approach was adopted. The public narratives of a portfolio of 14 community events (from event websites, press releases and media discourse, local government strategic policy documents) were examined. An inductive thematic analysis was conducted, and a visual framework for analysing and discussing the findings was created. Findings Community event narratives provide a useful resource that could be drawn upon by place branding practitioners to reach potential new residents who share similar ideals as local residents. The findings from this study demonstrate that local community event narratives do indeed tell “stories about who we are”. Practical implications This paper has implications for place branding initiatives seeking to attract new residents, particularly where there is a sense of fear and resistance from residents about “outsiders” moving in. Originality/value This paper presents an alternative model to the traditional city branding campaigns that seek to attract new residents, in the form of a values-based event-led branding strategy that may be more appropriate and compatible with local stakeholder goals.

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