Identifying and weighting of dimensions and indicators of individual job performance using fuzzy Delphi and fuzzy analytic hierarchy process techniques

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Milad Abbasi ◽  
Mohammad Reza Monazzam ◽  
Hossein Arabalibeik ◽  
Mansour Shamsipour
Keyword(s):  
Literature Review ◽  
Job Performance ◽  
Research Area ◽  
Theory And Practice ◽  
Counterproductive Work Behaviors ◽  
Adaptive Performance ◽  
Analytic Hierarchy ◽  
Content Type ◽  
Fuzzy Delphi ◽  
Hierarchy Process

PurposeThe purpose of the study was to identify and weight the dimensions and indicators of individual job performance (IJP).Design/methodology/approachTo identify dimensions and their measuring indicators, a literature review was conducted in PubMed, Embase™, ProQest, Scopus®, Web of Science™ and Google Scholar. Based on the results of the literature review and consensus among the research team, dimensions and measuring indicators were identified and an IJP framework was constructed. For weighting dimensions and indicators, fuzzy analytical hierarchy process (FAHP) and fuzzy Delphi technique (FDT) were conducted, respectively.FindingsBased on the results, the conceptual framework showed that IJP consisted of four dimensions as follows: task performance (TP), contextual performance (CP), counterproductive work behaviors (CWBs) and adaptive performance (AP). The results of FAHP showed that TP (0.358) had the highest weighting in measuring IJP. The weight of CWBs, CP and AP was 0.302, 0.244 and 0.096, respectively. The results showed that 102 indicators were identified to measure the dimensions. Using the FDT, 45 indicators were accepted and 57 were rejected. Of the accepted indicators, 12 indicators belonged to TP. In addition, 11, 12 and 10 belonged to CP, CWBs and AP, respectively.Research limitations/implicationsThe results of the article can be useful in research and practice and bridge the gap between theory and practice. In the research area, the researchers can use this model to develop questionnaires for evaluating IJP in all occupations. The researchers can choose the most effective dimensions or indicators in accordance with the corresponding occupation. Moreover, the results can be used in practice (economic and commercial impact), teaching, influencing public policy and helping to establish a more complete knowledge system.Originality/valueIn order to select dimensions and their measuring indicators, the work in the study took the unique approach to employ powerful decision-making methods combined with fuzzy methods to remove any ambiguity in opinions.

Deterrents to the adoption of green walls: a hybrid fuzzy-based approach

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sanaz Tabatabaee ◽  
Mojtaba Ashour ◽  
Saeed Reza Mohandes ◽  
Haleh Sadeghi ◽  
Amir Mahdiyar ◽  
...  
Keyword(s):  
Architectural Design ◽  
Environmental Benefits ◽  
Local Context ◽  
Maintenance Cost ◽  
Analytic Hierarchy ◽  
Content Type ◽  
Fuzzy Delphi ◽  
Wide Range ◽  
Green Walls ◽  
Hierarchy Process

PurposeGreen walls (GWs), comprising living walls and green facades, have been touted as environmentally friendly products in architectural design. GWs can be viable in every aspect of sustainability; they provide residents of buildings with a wide range of economic, social and environmental benefits. Despite this, the adoption rate of GW is still in its infancy stage, and the existing literature concerning the hindrances inhibiting GW adoption is very limited. To address these gaps, the aim of this paper is to identify and prioritize the hindrances to GW adoption in Hong Kong.Design/methodology/approachAfter identifying 17 hindrances through an in-depth review of literature, the fuzzy Delphi method (FDM) is employed to refine the hindrances based on the local context with the help of 21 qualified experts in the field. Subsequently, Fuzzy Parsimonious Analytic Hierarchy Process (FPAHP) is exploited as a recently developed technique to prioritize the identified hindrances.FindingsResults reveal that the most significant hindrances to the adoption of GW are maintenance cost, high installation cost, difficulties in maintenance, sophisticated implementation and inducement to fire. Findings call for scholars to address ways to improve GW installation practices and methods in order to eradicate the hindrances and provide lessons for policymakers, assisting them in facilitating the larger-scale adoption of GW.Originality/valueConsidering the dearth of studies on hindrances to the adoption of GWs, this paper provides a comprehensive outlook of the issue, providing knowledge that can be used as a building block for future scholars within the field. It also provides valuable insights for stakeholders within the construction industry about the hindrances to the adoption of GWs which could direct their efforts toward better implementation of it.

Comprehensive evaluation of Iranian regional innovation system (RIS) performance using analytic hierarchy process (AHP)

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ali Asghar Sadabadi ◽  
Zohreh Rahimi Rad ◽  
Kiarash Fartash
Keyword(s):  
Analytic Hierarchy Process ◽  
Comprehensive Evaluation ◽  
Innovation System ◽  
Assessment Model ◽  
Regional Innovation ◽  
Analytic Hierarchy ◽  
Content Type ◽  
Fuzzy Delphi ◽  
Analytic Hierarchy Process Method ◽  
Hierarchy Process

Purpose This study aims to to provide a model based on the context and conditions of the regions in Iran for monitoring regional innovation systems (RISs). Design/methodology/approach In the first stage, after reviewing the literature, interviewing the experts, and then thematic analyzing the content of the obtained data, initial Dimensions and indicators were identified. Then, a fuzzy Delphi technique and a seven-scale questionnaire were used to test the results and expert opinion. Finally, after the extraction and correction of the indicators to evaluate the RISs, a comprehensive model was identified in 5 dimensions, 16 indicators and 176 sub-indicators. In the next step, the importance weights of the main 16 indicators were determined using the analytic hierarchy process method. Findings The proposed RIS assessment model consists of firms’ behavior and regional interactions, economy, human capital, innovative outputs, locational features, that each dimension has its own indicators and sub-indicators, each one is discussed in the paper. Originality/value The research contribution is that the proposed RIS model of this research is the first model that is appropriate to the context of Iran.

What drives clients to purchase green building?: The cybernetic fuzzy analytic hierarchy process approach

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Serdar Durdyev ◽  
Saeed Reza Mohandes ◽  
Amir Mahdiyar ◽  
Syuhaida Ismail
Keyword(s):  
Developing Countries ◽  
Analytic Hierarchy Process ◽  
Purchase Intention ◽  
Green Building ◽  
Influential Factors ◽  
Fuzzy Analytic Hierarchy Process ◽  
Analytic Hierarchy ◽  
Content Type ◽  
Fuzzy Delphi ◽  
Hierarchy Process

PurposeHomebuyers' motivation to purchase the green building (GB) is vital for the widespread adoption of greener practices and for tackling the adverse impact of the built environment. In this regard, through the lenses of qualified and competent GB developers (GBD) and real estate agents (REAs) using judgment sampling technique, this paper aims to evaluate the factors stimulating the purchase intention of Malaysian homebuyers.Design/methodology/approachThe study uses the interval-valued fuzzy Delphi method (IVFDM) to identify influential factors, while the cybernetic fuzzy analytic hierarchy process (CFAHP) for prioritizing the identified factors according to their significance in nationwide promotion of GBs is utilized.FindingsThe findings, which are consistent with those reported in the literature and validated by the focus group, uncover the most prominent factors that drive the purchase intention of GB homebuyers. The results indicate that the homebuyers are familiar with the benefits of GB; however, the benefits are not sufficient to overcome the perceived “high cost” of green practices. Hence, homebuyers still seek financial incentives, which is a clear indication that financial issues are the most motivating factor.Practical implicationsIncrease in informative promotion of GB is necessary, particularly among prospective homebuyers in developing countries where GB adoption is in its infancy. Frontline players (those who are responsible for wider promotion) can utilize the factors that this study found to be important to identify appropriate steps to increase prospective homebuyers' motivation for purchasing greener dwellings.Originality/valueThe contribution of this paper is threefold. First, review and identification of the most cited determinants that have been reported in the context of the subject. Second, this paper presents the most significant determinants in a developing country setting through the lenses of Malaysian experts in the area. Third, improvement measures could be implemented in Malaysia and other developing countries to promote the GB paradigm with an aim to make the building environment more sustainable.

Identification and prioritization of corporate sustainability practices using analytical hierarchy process

2015 ◽  
Vol 10 (1) ◽  
pp. 23-49 ◽  
Author(s):  
Praveen Goyal ◽  
Zillur Rahman ◽  
Absar Ahmad Kazmi
Keyword(s):  
Manufacturing Sector ◽  
Corporate Sustainability ◽  
Pollution Prevention ◽  
Analytic Hierarchy ◽  
Content Type ◽  
Scarce Resources ◽  
Sustainability Performance ◽  
Corporate Sustainability Performance ◽  
Sustainability Practices ◽  
Hierarchy Process

Purpose – The purpose of this paper is to identify and prioritize the corporate sustainability practices to improve the corporate sustainability performance in the manufacturing sector. Further, these practices are being prioritized to find out the essential practices to ensure logical allocation of limited resources. Design/methodology/approach – It examines the corporate sustainability practices which have been shortlisted from both the literature review and experts judgment. Then, analytic hierarchy process has been used to assess the identified 12 practices of corporate sustainability and to find their priorities for improvement of the corporate sustainability performance. Findings – Based on the hierarchical model developed in this study, the analysis reveals market value, environment management and strategy, research and development, pollution prevention, corporate governance and investor responsibility, which have been found to be the most important practices in improving the corporate sustainability performance. Practical implications – The findings of the study would be useful to the practitioners in the proper allocation of scarce resources to optimize the corporate sustainability performance of firms, especially the manufacturing entities. Originality/value – It is a fact that multi-faceted nature of corporate sustainability includes both subjective and objective dimensions. Therefore, prioritization of corporate sustainability at the factor level is one of the important contributions to the literature that has been addressed in the present study. The results of this paper may be generalized to the other sectors.

Developing human resource for the digitization of logistics operations: readiness index framework

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Anchal Gupta ◽  
Rajesh Kr Singh ◽  
Shivam Gupta
Keyword(s):  
Fuzzy Ahp ◽  
Organizational Factors ◽  
Organization Culture ◽  
Management Support ◽  
Analytic Hierarchy ◽  
Content Type ◽  
Top Management Support ◽  
Logistics Company ◽  
The Right ◽  
Hierarchy Process

PurposeThe purpose of this study is to identify factors that are important for logistics organizations from the perspective of manpower readiness for digitization of logistics operations. The study also prioritizes the identified factors and also evaluates the readiness index of manpower for the digitalization of logistics processes.Design/methodology/approachThe factors for manpower readiness are identified through literature review and analysis of a case study. Three major categories of factors are identified. These are organizational, behavioural and technological factors. Under these three major categories of factors, 18 sub-factors are identified. Thereafter, with experts' inputs, the factors are prioritized using Fuzzy analytic hierarchy process (AHP). Further, a case illustration of an Indian logistics company has been taken to understand the current processes, technical capabilities, manpower skills and organization culture. After the case analysis and expert inputs, the manpower readiness index has been evaluated by using graph theory matrix approach (GTMA).FindingsThe prioritization of manpower readiness factors has been done using Fuzzy AHP. Organizational factors are found to be the most important factors which require quick attention. Sub-factors that are most important for building competencies in the logistics sector are providing the right training on functional skill development (0.129), top management support and commitment for digitalization (0.117), and organizational culture for process digitalization (0.114), etc. Finally, framework for evaluation of manpower readiness index for logistics operations in the digital age has been illustrated for a case company.Practical implicationsIndian logistics companies can benchmark their readiness index with respect to the best in the industry. Based on the readiness index, logistics companies can analyse their position, gaps from best and worst and can also identify potential areas for improvement.Originality/valueThe novelty of the study lies in the development of a framework for manpower readiness for digitalization in the logistics sector. In literature, this field is very less researched and provides the scope for developing strategies for improving manpower competencies for Industry 4.0. Logistics companies can improve their performance by making their manpower ready based on results obtained for readiness index.

A systematic review of e-tail product returns and an agenda for future research

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kamrul Ahsan ◽  
Shams Rahman
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Research Area ◽  
Future Research ◽  
Product Returns ◽  
Content Type ◽  
People Skills ◽  
New Research ◽  
Returns Management ◽  
The Impact

PurposeThis study conducts a systematic literature review of e-tail product returns research. E-tail product returns are essentially acquisition of products that have been sold through purely online or brick-and-click channels and then returned by consumer to business.Design/methodology/approachUsing a systematic literature review protocol, we identified 75 peer-reviewed articles on e-tail product returns, conducted bibliometric analysis and content analysis of the articles and summarised our findings.FindingsThe findings reveal that the subject of e-tail returns is a new research area; academics have started to investigate several aspects of e-tail returns through different research methodologies and theoretical foundations. Further research is required in leading e-commerce countries and on key areas such as omni-channel returns management, customer satisfaction and service, the impact of resources such as people skills, the benefits of technology and IT systems in managing e-tail returns.Practical implicationsThe study offers a summative account of current e-tail knowledge areas, which can serve as a reference guide for e-tailers to develop strategies for more efficient and competitive product returns.Originality/valueThis study contributes theoretically by developing clusters of key themes or knowledge areas about e-tail returns. It also provides a conceptual framework for e-tail returns management, which can be used as a springboard for further empirical research.

Addressing diversity, equity and inclusion (DEI) through service learning in management education: insights from India

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kaushik Ranjan Bandyopadhyay ◽  
Kasturi Das ◽  
Ritika Mahajan
Keyword(s):  
Service Learning ◽  
Literature Review ◽  
Management Education ◽  
Business Schools ◽  
Theory And Practice ◽  
Social Implications ◽  
Content Type ◽  
Diversity And Inclusion ◽  
Long Run ◽  
Equity And Inclusion

PurposeThe paper makes an endeavour to explore the efficacy of service learning (SL) pedagogy in inculcating the value of diversity, equity and inclusion (DEI) with a focus on management education in India.Design/methodology/approachThe research methodology comprises a systematic survey of select relevant literature on SL and applying a novel approach to bring out certain key traits of SL initiatives. The paper also tries to decipher how the identified key traits could be regarded as contributing to the ethos of DEI among the learners. Based on insights from the systematic literature review and identified research gaps, an in-depth study of three SL initiatives in India, have been undertaken to demonstrate how implementation of the SL pedagogy in management education creates an impact on the attributes of DEI and inculcates an inclusive mindset.FindingsAlthough the design, process and learning outcomes of SL pedagogy varies depending on the context, there is commonality in the core attributes that emerges from the literature review which has a potential impact on inculcation of the values of inclusion and appreciation of diversity. The select case studies successfully expand on the list of these identified relevant attributes. The findings have also been corroborated by participants' reflection.Research limitations/implicationsThe paper is, however, limited in its scope of assessing the impact in creating an inclusive mindset. To gauge whether such impact is pervasive and persists in the long run, one needs to examine if these values are carried forward by the participants in their professional and daily life. It would, therefore, be more meaningful to carry out a primary survey of the participants, who took part in such SL initiatives, to understand whether the values have really been assimilated in the real life. This is outside the scope of this paper but does open the scope for further research.Practical implicationsThe paper would be highly relevant for the accreditation agencies who are increasingly prescribing the role that business schools can and should play towards inculcating the ethos of diversity and inclusion among future business leaders and managers. For the administrators of business schools and other higher education institutions who may be considering how to incorporate the ethos of diversity and inclusion in the curriculum and pedagogy, the paper will provide some direction through the SL route. The detailed exposition of the three SL initiatives will enlighten the administrators or the faculty responsible for designing and delivering any SL programme in other business schools or higher educational institutions as to how to go about developing and delivering such an initiative. To the extent such SL initiatives succeed in leaving a lasting impact on the participants regarding ethos of inclusion and diversity, the business implications in the long run could be immense.Social implicationsThe purpose of the paper by itself establishes its social relevance. The very fact that the paper is focused on SL initiatives that involve social problem-solving approaches through hands-on working on social projects and working with communities the social implications are rather obvious.Originality/valueGiven the paucity of information and analysis on potential fit of SL for fostering DEI especially in developing countries, the present paper contributes to the existing body of literature and aptly fills the void. It builds a theoretical construct relating SL with the traits of DEI and then bridges theory and practice by demonstrating the efficacy of three SL programmes in Indian context to internalise the elements of DEI.

Performance of physical asset management using the analytic hierarchy process

2019 ◽  
Vol 37 (3) ◽  
pp. 327-345 ◽  
Author(s):  
Fawzeia Abdulla Al Marzooqi ◽  
Matloub Hussain ◽  
Syed Zamberi Ahmad
Keyword(s):  
Analytic Hierarchy Process ◽  
Asset Management ◽  
Analytic Hierarchy ◽  
Content Type ◽  
Equal Importance ◽  
The Analytic Hierarchy Process ◽  
Physical Asset ◽  
The Impact ◽  
Hierarchy Process ◽  
Asset Managers

Purpose The purpose of this paper is to explore certain resources, capabilities and competencies needed to improve the performance of physical asset management (PAM). Design/methodology/approach The analytic hierarchy process (AHP) is used to select and prioritize the most appropriate factors for improving performance. A multi-criteria approach is used to analyze and compare the importance of 6 main criteria and 18 subcriteria identified from a survey of relevant literature. Findings The study revealed that not all factors are viewed as having equal importance in improving PAM performance, as three of the main factors attained greater importance among the six factors. Research limitations/implications This study explored the factors required for managing assets only within the third stage of asset lifecycle, that is, the utilization stage. It is recommended that future studies be conducted in such a way as to determine the importance of similar factors in the other stages of the asset lifecycle, or to identify new factors and add new criteria. Practical implications Knowledge of the differential impacts of the factors on the performance of PAM can impact asset managers and decision makers in their allocation of resources and focus their work on the highest-ranked rather than the lowest-ranked factors. Also, AHP used provides an effective mean for asset managers to identify priorities among decision criteria in their organization. Originality/value To date, no study has explored the impact of six combined factors on the performance of PAM. Previous studies have found that these factors each had equal importance. However, their relative ranking in practice and when they appear together have remained unrecognized.

scholarly journals Carsharing: a systematic literature review and research agenda

2021 ◽  
Vol 32 (6) ◽  
pp. 55-91
Author(s):  
Brenda Nansubuga ◽  
Christian Kowalkowski
Keyword(s):  
Literature Review ◽  
Business Models ◽  
Theory And Practice ◽  
Service Research ◽  
Policy Makers ◽  
Content Type ◽  
Customer Base ◽  
State Of Research ◽  
Systematic Selection ◽  
Future Work

PurposeFollowing the recent surge in research on carsharing, the paper synthesizes this growing literature to provide a comprehensive understanding of the current state of research and to identify directions for future work. Specifically, this study details implications for service theory and practice.Design/methodology/approachSystematic selection and analysis of 279 papers from the existing literature, published between 1996 and 2020.FindingsThe literature review identified four key themes: business models, drivers and barriers, customer behavior, and vehicle balancing.Practical implicationsFor managers, the study illuminates the importance of collaboration among stakeholders within the automotive sector for purposes of widening their customer base and maximizing utilization and profits. For policy makers, their important role in supporting carsharing take-off is highlighted with emphasis on balancing support rendered to different mobility services to promote mutual success.Originality/valueThis is the first systematic multi-disciplinary literature review of carsharing. It integrates insights from transportation, environmental, and business studies, identifying gaps in the existing research and specifically suggesting implications for service research.

A grey STA-GERT quality evaluation model for complex products based on manufacture-service dual-network

2014 ◽  
Vol 4 (2) ◽  
pp. 195-206 ◽  
Author(s):  
Ruiting Xu ◽  
Zhigeng Fang ◽  
Jinyu Sun
Keyword(s):  
Evaluation Model ◽  
Estimation Method ◽  
Analytic Hierarchy ◽  
Content Type ◽  
Complex Products ◽  
Reasonable Approach ◽  
Estimate Quality ◽  
Grey Number ◽  
Hierarchy Process

Purpose – The purpose of this paper is to find out a scientific method to evaluate quality of complex products, whose quality is different from general products. Design/methodology/approach – Based on interval grey number theory, reliability analysis method and stochastic network theory, authors have established grey success tree analysis-graph evaluation and review technique (GSTA-GERT) model in this paper. Findings – Comparing complex products and general products, authors have found that complex products have two characters, i.e. quality of manufacture and quality of service. Furthermore, this paper has proved the GSTA-GERT model is a scientific and reasonable approach to estimate quality of complex products from the sight of manufacture-service network. Originality/value – This paper has established GSTA-GERT model, which surmounts the defect of traditional estimation method, such as lacking logic analysis in the method of analytic hierarchy process.

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