scholarly journals Strategic knowledge management and enterprise social media

2018 ◽  
Vol 22 (6) ◽  
pp. 1288-1309 ◽  
Author(s):  
Chris Archer-Brown ◽  
Jan Kietzmann
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Organizational Performance ◽  
Intellectual Capital ◽  
Building Blocks ◽  
Strategic Knowledge ◽  
Levels Of Abstraction ◽  
Content Type ◽  
Enterprise Social Media ◽  
Strategic Knowledge Management

Purpose This paper aims to examine if (and how), enterprise social media (ESM) can be understood as a strategic knowledge management phenomenon to improve organizational performance. Design/methodology/approach This paper uses intellectual capital theory and its functional building blocks to organize different types of the ESM platforms, based on secondary data. It then connects these findings to the underling intellectual capital tenets to introduce a conceptual model that explicates how ESM impacts strategic knowledge management, and vice versa. Findings This paper concludes that ESM provides a unique complement to traditional strategic knowledge management. The authors argue that ESM differs substantially from other contexts in which intellectual capital has been applied, and extend intellectual capital with three appropriate dimensions (human, social and structural capital). Given the potentially disruptive nature of ESM, this framework helps firms understand the nature of the changes that are needed. Originality/value The paper provides the first review of the business needs that are served by the software functions and management processes under the ESM banner. This original contribution takes the intellectual capital and strategic knowledge management discussions from their usual high levels of abstraction and relates them to the real world of ESM, focusing on outcomes. Its unique “Intellectual Capital Framework for the Socially Oriented Enterprise” includes distinct, testable propositions that provide a practical approach to strategically planning, implementing and optimizing ESM.

Leveraging intellectual capital through strategic knowledge management

2018 ◽  
Vol 34 (10) ◽  
pp. 1-3
Keyword(s):  
Knowledge Management ◽  
Intellectual Capital ◽  
Self Awareness ◽  
Strategic Knowledge ◽  
Content Type ◽  
Competitive Edge ◽  
Pertinent Information ◽  
The Right ◽  
Strategic Knowledge Management ◽  
Practical Implications

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings Strategic knowledge management and elements of intellectual capital can influence a company’s competitive edge and ability to innovate. To achieve this most effectively the company needs a thorough self awareness and the ability to put together the right combinations of these factors. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

How strategic knowledge management drives intellectual capital to superior innovation and market performance

2018 ◽  
Vol 22 (3) ◽  
pp. 621-648 ◽  
Author(s):  
Slaðana Cabrilo ◽  
Sven Dahms
Keyword(s):  
Knowledge Management ◽  
Intellectual Capital ◽  
Market Performance ◽  
Innovation Performance ◽  
Relational Capital ◽  
Strategic Knowledge ◽  
Content Type ◽  
Structural Capital ◽  
The Relationship ◽  
Strategic Knowledge Management

Purpose The purpose of this paper is to explore the moderation effect of strategic knowledge management (SKM) on the relationship between three components of intellectual capital (IC) and firm innovation and market performance. The authors argue that specific combinations of IC components and SKM activities can lead to higher innovation and market performance. It is also trying to assist companies to capitalize on both their IC and SKM. Design/methodology/approach Survey data have been collected from 101 Serbian companies, and these have been analyzed by using structural equation modelling (SEM) and fuzzy set qualitative comparative analysis (fsQCA) techniques. Findings The SEM results show that structural capital and relational capital have a direct effect on innovation performance. Although, there is no significant direct effect of human capital on innovation performance, the relationship becomes significant when moderated by SKM. The effects of human and structural capital on innovation performance are negatively moderated by SKM activities, while SKM positively moderates the effect of relational capital on innovation performance, but remained insignificant. Moreover, the insights from fsQCA show a clear pattern of equifinality, in that there are multiple combinations of static and dynamic conditions that can lead to higher innovation and market performance. Originality/value Two separate research fields of “static” IC and “dynamic” knowledge management have been combined in one integrated framework. From a methodological perspective, symmetric and asymmetric statistical tools have been combined to better understand contingency and interactions. This approach contributes to the literature and potentially offers a better understanding of how static intangible assets should be enabled by dynamic knowledge-based managerial activities to achieve high performance. The paper demonstrates that SKM capability matters with only a specific constellation of IC resources and therefore suggests a novel explanation for performance variances.

scholarly journals How do enterprise social media affordances affect social network ties and job performance?

2019 ◽  
Vol 33 (1) ◽  
pp. 361-388 ◽  
Author(s):  
Xiayu Chen ◽  
Shaobo Wei ◽  
Robert M. Davison ◽  
Ronald E. Rice
Keyword(s):  
Social Media ◽  
Social Network ◽  
Job Performance ◽  
Organizational Performance ◽  
Network Ties ◽  
Theoretical Understanding ◽  
Content Type ◽  
Enterprise Social Media ◽  
Social Network Ties ◽  
The Impact

Purpose The purpose of this paper is to investigate how four enterprise social media (ESM) affordances (visibility, association, editability and persistence) affect social network ties (instrumental and expressive), which, in turn, influence the in-role and innovative job performance of employees. Design/methodology/approach A survey of 251 ESM users in the workplace in China was conducted. Findings All four affordances are positively associated with instrumental ties, yet only the association and editability affordances are positively related to expressive ties. Although instrumental and expressive ties are positively related to in-role and innovative job performance, instrumental ties exert stronger effects on in-role job performance, whereas expressive ties show stronger effects on innovative job performance. Research limitations/implications First, additional relevant affordances should be included in an expanded model. Second, future research could examine how patterns of affordances use (unrelated, or hierarchically or sequentially related) affect organizational network ties. Third, there are likely (many) other exogenous factors affecting the model’s relationships. Fourth, the data collected are self-reported. Practical implications This study advances the theoretical understanding of the role of ESM affordances in the workplace, especially through their influences on network ties. The findings can guide organizations on how to emphasize ESM affordances to foster instrumental and expressive ties to improve the job performance of employees. Originality/value First, it provides novel views on affordance theory in ESM contexts by empirically testing four central affordances, thereby further providing preliminary evidence for prior theoretical propositions by confirming that social media affordances might be associated with or influence relational ties. Second, the study integrates an affordance lens and a social network perspective to investigate employees’ perceived performance behavior. Including social network ties can offer a more detailed understanding of the underlying processes of how ESM affordances can and do affect job performance. Third, it supports the validity of distinguishing instrumental and expressive ties in ESM contexts, thus offering a possible explanation for the inconsistencies in prior research on the impact of social networks on employee outcomes. Finally, it also shows how two kinds of organizational performance (in-role and innovative) are somewhat differentially influenced by affordances and network ties.

The power of strategic knowledge management in the relationship between innovation and the performance of large manufacturing firms in Malaysia

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Nagwan Abdulwahab AlQershi ◽  
Gamal Abdualmajed Ali ◽  
Hussein Abu Al-Rejal ◽  
Amr Al-Ganad ◽  
Ebrahim Farhan Busenan ◽  
...  
Keyword(s):  
Knowledge Management ◽  
Product Innovation ◽  
Empirical Work ◽  
Innovation Process ◽  
Process Innovation ◽  
Manufacturing Firms ◽  
Strategic Knowledge ◽  
Content Type ◽  
Strategic Knowledge Management ◽  
The Way

Purpose This study aims to explore the interaction of strategic knowledge management (SKM) and innovation on the performance of large manufacturing firms (LMFs) in Malaysia. Design/methodology/approach This study used a quantitative approach in investigating this interaction. Smart partial least-squares analysis was performed to test the hypotheses. Findings It was observed that administrative innovation, process innovation and product innovation were effective drivers of LMF performance. It was also ascertained that SKM has no moderating effect on the product innovation relationship with performance, although it does moderate the relationships between LMF performance and administrative innovation and process innovation, respectively. Research limitations/implications The main limitation of this study is its focus on Malaysian LMFs. It nevertheless contributes to the literature by extending understanding of SKM and innovation dimensions from multi-faceted perspectives. As this is largely ignored in the literature, the study paves the way for additional research. Practical implications The findings may be used as guidelines for chief executive officers, particularly on the way SKM and innovation can be developed for enhanced LMF performance, in the context of South Asian countries. Originality/value To the best of the authors’ knowledge, this is the first empirical work to confirm the main drivers of SKM, including in the analysis the effect of administrative innovation, process innovation and product innovation and performance, in the context of the manufacturing sector. In support of an original conceptual model, the insights contribute to the literature on innovation, LMFs, SKM and emerging economies.

scholarly journals Strategic knowledge management within subsidised entrepreneurial university-industry partnerships

2019 ◽  
Vol 57 (12) ◽  
pp. 3280-3300 ◽  
Author(s):  
Maribel Guerrero ◽  
Fernando Herrera ◽  
David Urbano
Keyword(s):  
Knowledge Management ◽  
Emerging Economies ◽  
Management Practices ◽  
Strategic Knowledge ◽  
Entrepreneurial Universities ◽  
Content Type ◽  
Industry Partnerships ◽  
Knowledge Management Practices ◽  
University Industry ◽  
Strategic Knowledge Management

Purpose The purpose of this paper is to analyse how collaborative/opportunistic behaviours within subsidised university-industry partnerships are influencing the design/implementation of strategic knowledge management practices in emerging economies. Design/methodology/approach The proposed conceptual model was analysed with a retrospective multiple case study approach integrated by four subsidised entrepreneurial universities-industry partnerships of the Incentive Programme for Innovation from 2009 to 2014 in Mexico. Findings Entrepreneurial universities and industrial organisations confirm insights about dual collaborative-opportunistic behaviour within subsidised partnerships. The main effects of behaviours represent an increment in the knowledge management costs during the monitoring stages. The ex ante collaboration agreement anticipated and protected intellectual capabilities. Research limitations/implications This research contributes to the ongoing discussion about public administrations’ opportunistic behaviours in emerging economies (Tripsas et al., 1995), the effectiveness of the innovation and entrepreneurial programmes (Guerrero and Urbano, 2019b), and the link between dual behaviours (collaborative and opportunistic) and knowledge management practices (de Wit-de Vries et al., 2018). Practical implications New questions emerged about the effectiveness of subsidies as new modes of knowledge generation among entrepreneurial universities and industrial organisations, as well as the need for implementing strategic knowledge management practices in the public administration. Social implications For policymakers, the study presents insights about the effectiveness of public resources. Policymakers should understand challenges and re-define/re-incentivize the productive value chain as well as implement mechanisms to control opportunistic behaviours on potential subsidised firms. Originality/value The paper contributes to the academic debate about how entrepreneurial universities and industrial organisations are strategically managing their knowledge when participating in subsidised partnerships in emerging economies.

Strategic Knowledge Management, Innovation and Firm Performance: An Empirical Study in Vietnamese Firms

2014 ◽  
pp. 60-73
Author(s):  
Duy Nguyen Quoc ◽  
Tuan Vu Hong
Keyword(s):  
Knowledge Management ◽  
Firm Performance ◽  
Organizational Performance ◽  
Management Strategies ◽  
Management Innovation ◽  
Strategic Knowledge ◽  
Mediating Role ◽  
And Performance ◽  
The Relationship ◽  
Strategic Knowledge Management

The main purpose of this paper is to test the relationship between strategic knowledge management, innovation and firm performance in the Vietnamese context. Our results show that strategic knowledge management significantly enhances innovation and organizational performance. It is also seen as playing an important mediating role in innovation between strategic knowledge management and firm performance. Although codification and personalization knowledge management strategies both have impact on innovation and performance, personalization knowledge management strategy has the dominant impact.

scholarly journals Strategic knowledge management and evolving local government

2018 ◽  
Vol 22 (1) ◽  
pp. 219-234 ◽  
Author(s):  
Harri Laihonen ◽  
Sari Mäntylä
Keyword(s):  
Knowledge Management ◽  
Local Government ◽  
Public Management ◽  
Management Strategy ◽  
Strategic Knowledge ◽  
Performance Information ◽  
Knowledge Management Strategy ◽  
Content Type ◽  
New Public ◽  
Strategic Knowledge Management

Purpose The characteristics of new public management and new public governance are well known, but their impact on managerial knowledge needs and the implementation of knowledge management in local government remains unclear. The purpose of this paper is to elaborate the key elements of a public organization’s knowledge strategy and shows how knowledge management can support public management. Design/methodology/approach A case study on the application of an action research process was conducted to study how the City of Tampere in Finland aimed to overcome challenges in utilizing performance information by applying the ideas of knowledge management. Findings The study suggests that a holistic knowledge management strategy promotes the use of performance information by providing a systematic management framework for gathering and utilizing the information. Practical implications Four factors appear critical for strategic knowledge management in local government. First, it should be driven by the city’s strategy. Second, it should be carefully integrated into the general management system. Third, clear processes and responsibilities for refining the data are needed. Fourth, the quality of the data must be guaranteed. The results also emphasize the roles of management culture and continuous performance dialogue. Originality/value This paper makes two contributions. First, it extends the analysis of a knowledge management strategy to public management, and second, it provides a practical illustration of the development process, where knowledge was put into prime focus in developing public management.

Knowledge management as a driver of performance in ambulatory healthcare – a systematic literature review through an intellectual capital lens

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Nina S. Pflugfelder
Keyword(s):  
Knowledge Management ◽  
Organizational Performance ◽  
Intellectual Capital ◽  
Performance Indicators ◽  
Performance Metrics ◽  
Healthcare Providers ◽  
Cochrane Library ◽  
Content Type ◽  
Medical Quality ◽  
The Impact

PurposeThe purpose of this study is to investigate how Knowledge Management (KM) and Intellectual Capital (IC) can increase the organizational performance of ambulatory healthcare providers and how such performance can be assessed.Design/methodology/approachFollowing the PRISMA guidelines, a structured review of peer-reviewed English-speaking articles up to 31st December 2019 was conducted. A search of ACM Digital Library, Cochrane Library, DARE, EBSCOHost, Medline, ProQuest, PubMed, ScienceDirect, Scopus and Web of Science produced 8,391 results. All studies that did not examine the impact of KM initiatives on organizational performance in an ambulatory healthcare provider setting were eliminated. The final sample of 31 studies was examined regarding the design of the KM initiatives as well as the performance concepts and indicators employed.FindingsA range of KM tools and methods (Electronic Health Records, Clinical Decision Support, Health Information Technology, Training, Communities of Practice) have been shown to improve healthcare processes but evidence of an impact on outcomes remains mixed. Performance indicators focus on medical quality but rarely capture economic or social performance. Indicators have been adapted from the medical field, but do not adequately capture IC and KM-induced performance.Originality/valueThis review provides an overview of KM initiatives in ambulatory healthcare and assesses the associated performance metrics through an IC lens. Thereby, it enables further research on the interplay of IC, KM and performance in ambulatory care and points to several research gaps. It provides managers with guidance for designing KM initiatives in their organizations

Support your local communities of practice

2015 ◽  
Vol 29 (5) ◽  
pp. 7-9
Author(s):  
Diane Bandow ◽  
Joseph T Gerweck
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Communities Of Practice ◽  
Competitive Advantage ◽  
Organizational Performance ◽  
Distributed Leadership ◽  
Learning Opportunities ◽  
Lessons Learned ◽  
Community Members ◽  
Content Type

Purpose – This paper provides considerations for organizations interested in supporting knowledge sharing among employees based on experiences and recent research. Experiences emphasize the need to discover and recognize unofficial communities of practice; support distributed leadership; support control of the communities by their members; enable interaction and learning opportunities; consider social media carefully; leaving choices up to the community members; and an approach to calculating the value of communities of practice (CoPs) based on knowledge management. Design/methodology/approach – The approach of this paper focuses on six basic themes from research and experiences in the literature with CoPs. Lessons learned and recommendations are provided. Findings – Lessons from CoPs focus on the need for distributed leadership or all engage, participate and share responsibilities; control of the community belongs to the members, and they decide membership; interaction and learning opportunities are essential to support competitive advantage for the organization and continuous development for the community members. Social media is unproven in the workplace and should be approached carefully, as the CoP must determine benefits and advantages. An approach to calculating value is proposed, based on calculating the value of knowledge management. Practical implications – As CoPs continue to evolve, organizations play a key role in supporting their development which in turn provides competitive advantage for the organization. Continuous learning and development are the key aspects of these communities, including opportunities for leadership, decision-making and professional development. Technology can play an important role in CoPs, but must be supported by the membership. The return on investment (ROI) may be significant and learning opportunities provide the potential for personal development and the enhancement of organizational performance. Originality/value – This review offers insights into experiences and findings from CoPs, supports distributed leadership and control of the community among the members, strongly recommends interaction and learning opportunities and addresses social media as a possibility to support the CoP. The ROI potential supports and encourages organizations to develop employees and enhance overall performance.

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