Supplier relationship management and organizational performance of hospitals in an emerging economy context

2020 ◽  
Vol 15 (4) ◽  
pp. 1451-1478
Author(s):  
Stephen Oduro ◽  
Kwamena Minta Nyarku ◽  
Rotimi A. Gbadeyan
Keyword(s):  
Organizational Performance ◽  
Relationship Management ◽  
Emerging Economy ◽  
Partial Least Square ◽  
Public Hospitals ◽  
Least Square ◽  
Supplier Relationship Management ◽  
Content Type ◽  
Private And Public ◽  
Supplier Relationship

Purpose Integrating the social exchange and resource dependency theories, the study aims to comparatively examine the supplier relationship management (SRM) dimensions and organizational performance links of private and public hospitals in Ghana. Design/methodology/approach Comparative in nature; employing a quantitative approach; and using simple random and convenience sampling techniques, the study tested the proposed hypotheses using structural equation model-partial least square based on 205 usable questionnaires. Partial least square-multigroup analysis (PLS-MGA) was performed to test the significance of the difference in the parameters between the two samples: private and public hospitals in Ghana. Findings The dimensions of SRM (communication, cooperation, trust, atmosphere and adaptation) have a significant, positive impact on private hospitals’ performance in Ghana. Similarly, communication and trust were found to be positively and significantly correlated to public hospitals’ performance. In contrast, cooperation, atmosphere and adaptation dimensions showed no significant, positive effect on public hospitals’ performance. PLS-MGA disclosed that these observed differences in the findings between the private and public hospitals in Ghana are statistically significant. Research limitations/implications The findings of the study, while limited to hospitals in Ghana, are likely to be relevant in other emerging economies for effective and enhanced supply chain relationship management. Practical implications The findings provide pragmatic insights for marketing practitioners and organizational leaders of hospitals about the significance of SRM dimensions in today’s globalized marketplace, and how to nurture them to enhance organizational performance. Originality/value The value of the study lies in the examination of the relationship between SRM and organizational performance in the health sector by comparing private and public hospitals in an emerging economy context.

scholarly journals The Mediating Effect of Supplier Relationship Management on CSR and Marketing Performance Relationship

2019 ◽  
Vol 3 (1) ◽  
pp. 1
Author(s):  
Kwamena Minta Nyarku ◽  
Stephen Oduro
Keyword(s):  
Structural Equation ◽  
Positive Relationship ◽  
Relationship Management ◽  
Partial Least Square ◽  
Least Square ◽  
Mediating Effect ◽  
Mediation Effect ◽  
Supplier Relationship Management ◽  
Marketing Performance ◽  
Supplier Relationship

The study sought to examine the mediating outcome of supplier relationship management (SRM) on the CSR and marketing performance (MP) relationship. The study was descriptive, quantitative in nature with a questionnaire as its main data collection instrument. A purposive sampling approach was employed to select 317 owners/managers of the manufacturing firms. Data collected was analyzed using Structural Equation Model–Partial Least Square statistical software. The study proposed two models; model 1 without mediation effect and model 2 with mediation effect. The results revealed a direct significant positive relationship between CSR and MP and CSR and SRM; including a direct positive relationship between SRM and MP. However, the direct link between CSR and MP was not supported, when the mediating variable was included; but shows that SRM fully mediates the CSR and MP tie. The effect of SRM explains the effect of CSR on MP. Appearing to be the first study to examine the mediation role of supplier relationship management, this study discovered the novel path through which CSR is linked to a company’s marketing performance, as well as key CSR engagements that can enhance supplier relationship management and marketing performance.

Consumer adoption of smartphone fitness apps: an extended UTAUT2 perspective

2019 ◽  
Vol 12 (3) ◽  
pp. 363-388 ◽  
Author(s):  
Neeraj Dhiman ◽  
Neelika Arora ◽  
Nikita Dogra ◽  
Anil Gupta
Keyword(s):  
Self Efficacy ◽  
Role Models ◽  
Explanatory Power ◽  
Emerging Economy ◽  
Partial Least Square ◽  
Least Square ◽  
Behavioural Intention ◽  
Content Type ◽  
Personal Innovativeness ◽  
Effort Expectancy

Purpose The purpose of this paper is to examine the determinants of user adoption of smartphone fitness apps in context of an emerging economy. Design/methodology/approach The present study uses the extended unified theory of acceptance and use of technology (UTAUT2) as the base model along with two additional constructs, i.e. self-efficacy and personal innovativeness. The data collection was done through an online survey, wherein a total of 324 valid responses were obtained for the statistical analysis. All the hypothesized relationships were tested through partial least square structural equation modelling (PLS-SEM) using an open source programming language and software environment, i.e. R Software along with plspm-package. Findings Significant predictors of smartphone fitness app adoption intention include effort expectancy, social influence, perceived value, habit and personal innovativeness. Further, this study confirms significant relationship between personal innovativeness and habit, self-efficacy and effort expectancy and effort expectancy and performance expectation. This study reveals that personal innovativeness is the strongest predictor of behavioural intention. Contrary to the expectations, factors like performance expectancy, facilitating conditions and hedonic motivation did not influence behavioural intention. Practical implications This study gives significant clues to app developers that can drastically influence the adoption of fitness apps. The findings suggest that marketers should focus on users with high personal innovativeness that can further act as role models and significantly influence their social circle. Interestingly, the findings suggest that fitness apps, as compared to other apps, should not emphasize much on the hedonic value of their offerings. Originality/value This study is one of the few studies to examine the adoption of smartphone fitness apps in an emerging economy context by using extended version of UTAUT2 model. Further, this study shows how new endogenous and exogenous variables (i.e. self-efficacy and personal innovativeness) contribute to better explanatory power of the UTAUT2 framework.

Enhancing small and medium enterprises performance through innovation in Indonesia

2020 ◽  
Vol 11 (1) ◽  
pp. 155-176
Author(s):  
Ratni Prima Lita ◽  
Ranny Fitriana Faisal ◽  
Meuthia Meuthia
Keyword(s):  
Organizational Culture ◽  
Organizational Performance ◽  
Entrepreneurial Orientation ◽  
Organizational Innovation ◽  
Creative Industries ◽  
Partial Least Square ◽  
Least Square ◽  
Creative Industry ◽  
Content Type ◽  
Technological Support

Purpose This study aims to identify the effect of entrepreneurial orientation and organizational culture on organizational innovation and organizational performance among small- and medium-sized enterprises (SMEs) on the creative industry which is supporting tourism in Indonesia. Design/methodology/approach A quantitative approach was used to distribute questionnaires using a purposive sampling technique to 183 SME’s owners of the creative industry that produce and trade the products directly to the customers. A partial least square (PLS) was conducted to analyze the data. Findings Entrepreneurial orientation and organizational culture have a significant effect on innovation, which in turn, influences the performance. Interestingly, innovation does not have a significant influence on performance as well as does not mediate the influence between entrepreneurial orientation and organizational performance. Research limitations/implications The issue of innovation in this study was measured by many indicators that reflected the organizational innovation. Further studies may investigate other specific types of innovation. Practical implications Both entrepreneurs and government should establish more technological support, business incubation centers and counseling organizations to encourage performance in the future. Originality/value Socio-cultural diversity such as entrepreneurial orientation and natural resources especially the culture of Indonesia can inspire creative industries to continue to innovate and after that can lead them to improve their performance, especially in the tourism area.

Exploring the relationship between ICT, SCM practices and organizational performance in agri-food supply chain

2020 ◽  
Vol 27 (3) ◽  
pp. 1003-1041 ◽  
Author(s):  
Anil Kumar ◽  
Rohit Kr Singh ◽  
Sachin Modgil
Keyword(s):  
Supply Chain ◽  
Organizational Performance ◽  
Food Supply ◽  
Food Distribution ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Food Supply Chain ◽  
Content Type ◽  
The Impact

PurposeThis paper presents the concerns in agri-food supply chain. Further the research investigates the role of information and communication technology (ICT) in agri-food supply chain and determines the impact of supply chain management (SCM) practices on firm performance.Design/methodology/approachThe theoretical framework was proposed for the study on the basis of existing literature. Data for the study was collected with the help of structured questionnaire from 121 executives and officers of the public food distribution agency. Partial least square (PLS)–structured equation modeling was employed to test the framework and hypotheses.FindingsThe results indicate that ICT and SCM practices (logistics integration and supplier relationships) have a significant relationship. Furthermore, SCM practices (information sharing, supplier relationship and logistics integration) have a significant and positive impact on performance of the organization.Research limitations/implicationsFurther research could be carried out to test the moderation effect of SCM practices between ICT and organizational performance (OP). Extending the research study to the companies operating in other sectors can enhance the external validity of the study and improve the accuracy of parameters examined.Practical implicationsThis study can be of interest to the agri-food industry as well as other industry practitioners interested in improving the performance of the organization from the view of supply chain.Originality/valueThe outcomes of this study have important implications that translate into a series of recommendations for the management of public food distribution as well as other agri-food-based supply chains.

Digital technology, digital capability and organizational performance

2019 ◽  
Vol 11 (2) ◽  
pp. 177-195 ◽  
Author(s):  
Sabai Khin ◽  
Theresa CF Ho
Keyword(s):  
Organizational Performance ◽  
Structural Equation ◽  
Business Performance ◽  
Digital Technologies ◽  
Partial Least Square ◽  
Driving Factors ◽  
Least Square ◽  
Mediating Effect ◽  
Digital Innovation ◽  
Content Type

PurposeDespite the growing importance of digital innovation conceptualized as innovative digital solutions that enable digital transformation of businesses across industries, empirical study of factors related to digital innovation is still scant, creating a knowledge gap. To fill this gap, this paper aims to examine the effect of digital orientation and digital capability on digital innovation, and also the mediating effect of digital innovation on the link between organizational performance and digital orientation as well as digital capability.Design/methodology/approachThis study tests a new conceptual framework using a survey data of 105 small to medium-sized IT firms in Malaysia and employing structural equation model (SEM) analysis from partial least square (PLS) approach.FindingsThe results show that digital orientation and digital capability have positive effect on digital innovation and also that digital innovation mediates the effect of technology orientation and digital capability on financial and non-financial performance.Practical implicationsThe findings encourage the firms to take the opportunity of emerging digital technologies and digitalization trend in industries by being committed toward embracing new digital technologies and upgrading their digital capabilities to become innovation leaders and also to boost firms’ performance.Originality/valueThis study is one of the first studies that explain how emerging digital technologies can be leveraged to create innovative digital products and services and subsequently boost their business performance. It also fills the literature gaps related to driving factors of digital innovation and mediating role of digital innovation on the link between its driving factors and performance.

Hidden potentials in open-loop supply chains for remanufacturing

2018 ◽  
Vol 29 (4) ◽  
pp. 1125-1146 ◽  
Author(s):  
Matthias Kalverkamp
Keyword(s):  
Supply Chains ◽  
Relationship Management ◽  
Open Loop ◽  
Research Approach ◽  
Supplier Relationship Management ◽  
Content Type ◽  
Closed Loop Supply Chains ◽  
Reverse Supply Chains ◽  
Supply Potential ◽  
Supplier Relationship

Purpose The circular economy grows in popularity in sustainability-oriented environments. Remanufacturing contributes to circularity though it faces challenges regarding reverse supply chains (SCs). Literature focusses on closed-loop supply chains (CLSCs) for reverse flows of products. However, alternative SCs and different market actors provide used components (cores) for remanufacturing through “open-loops”. The purpose of this paper is to investigate the influence of independent actors on core supply and how especially middlemen implement supplier relationship management to address supply shortages in automotive remanufacturing. Design/methodology/approach The study follows a qualitative research approach to compare remanufacturing SCs in Europe and North America. The analysis aims to identify managerial leverage to reduce supply shortages. Findings Reduction of information asymmetries and transaction costs is crucial for “open-loop supply chains” to compete with more integrated CLSCs. The study identifies an e-procurement solution that addresses these issues and helps to increase the supply through “open-loops”. Furthermore, regulation may hinder or facilitate supply. Research limitations/implications It needs to be further investigated to what extent e-procurement and supplier relationship management can reduce shortages. Middlemen who can collaborate with the research would provide further research opportunities. Practical implications If supplier relationship management adapts to the requirements of remanufacturing, it can increase the supply potential through “open-loop” SCs. The e-procurement solution could serve SCs beyond automotive remanufacturing. Policy makers need to revise legislation hindering these SCs. Originality/value The study provides novel findings regarding independent actors, their supplier relationship management and their potential to reduce shortages in independent SCs for remanufacturing.

Examining the nexus between transformational leadership and follower's radical creativity: the role of creative process engagement and leader creativity expectation

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Md. Nurun Nabi ◽  
Zhiqiang Liu ◽  
Najmul Hasan
Keyword(s):  
Transformational Leadership ◽  
Organizational Performance ◽  
Creative Process ◽  
Structural Equation ◽  
Primary Objective ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Content Type

PurposeThe primary objective of this study is to examine the nexus between transformational leadership (TL) and followers' radical creativity (FRC). In contrast, creative process engagement (CPE) and leader creativity expectation (LCE) was employed as a mediating and a moderator role, respectively.Design/methodology/approachA quantitative exploratory survey was applied as a research design, and 293 valid responses were collected from industry-university collaborative team leaders-followers. The authors performed descriptive and partial least square based structural equation modeling (PLS-SEM) analysis using the SPSS 23 and Smart-PLS 3.0 package program to test the hypothesis.FindingsEmpirical results revealed that the TL positively and significantly influences the FRC. Therefore, the mediation of CPE bridges the relationship between TL and FRC, while the moderating role of LCE was insignificant. TL with higher CPE indirectly enhances the FRC.Research limitations/implicationsUnlike the prior conventional componential theory of creativity (CTC), this study extends the scope of CTC addressing CPE and LCE to investigate the nexus between TL and FRC and contributes to the current literature leaders-followers relationship.Practical implicationsPractically, this research contributes to the growing body of the literature demonstrating how organizations might foster radical creativity in their employees and how to inspire followers to participate in radical creativity activities that might enhance organizational performance.Originality/valueThis study has broadened the scope of the CTC by emphasizing the mediating function of CPE in promoting particular aspects of followers' creativity.

scholarly journals Improving sustainability performance through supplier relationship management in the tobacco industry

2020 ◽  
Vol 25 (4) ◽  
pp. 413-426 ◽  
Author(s):  
Ayotunde Adesanya ◽  
Biao Yang ◽  
Farok Wanes Bin Iqdara ◽  
Ying Yang
Keyword(s):  
Tobacco Industry ◽  
Single Case ◽  
Relationship Management ◽  
Single Case Study ◽  
Supplier Relationship Management ◽  
Content Type ◽  
Sustainability Performance ◽  
The Impact ◽  
Supplier Relationship

Purpose The purpose of this study is to explore how tobacco manufacturing companies can improve their sustainability performance via effective supplier relationship management (SRM). Design/methodology/approach This study has adopted a single case study of an international tobacco company. The primary data involved semi-structured interviews with participants from the case company who are familiar with sustainable SRM in the tobacco industry and are engaging in various techniques to improve sustainability performance. Findings The drivers for sustainable SRM commonly identified in literature are observable within the case company. There is also clear evidence of integrating sustainability in its SRM processes. However, the perception of sustainability as a requirement to meet stringent regulations limits its scope and drive in pursuing sustainable SRM. It has also limited supplier sustainability evaluation and performance metrics. Furthermore, the findings of this paper reinforce the importance of a procurement team’s ability to work with other functional teams in implementing sustainable SRM. The findings also contribute to the emerging literature on the impact of sustainability on supplier segmentation and multi-tier supplier management. Research limitations/implications This study provides insight into the varying SRM methods used in the tobacco industry to ensure compliance and improve sustainability performance. However, further research is required to explore the generalisability of the findings of this study derived from a single case study. Originality/value The tobacco industry is an under-researched industry, particularly in terms of sustainable operations and supply chain management practices. The findings of this study seem to be relevant to those comparable industries with stringent regulations as well.

Leveraging informational and relational capabilities for performance

2018 ◽  
Vol 29 (3) ◽  
pp. 985-1000 ◽  
Author(s):  
Jie Yang ◽  
Hongming Xie ◽  
Haiwei Liu ◽  
Haoran Duan
Keyword(s):  
Emerging Market ◽  
Relationship Management ◽  
Social Contagion ◽  
Supplier Relationship Management ◽  
Quality Performance ◽  
Resource Based View ◽  
Content Type ◽  
It Capability ◽  
It Capabilities ◽  
Supplier Relationship

Purpose The purpose of this paper is to examine the antecedents and consequences of operational collaboration of a buyer and its key supplier in economic exchanges in a supply chain. Design/methodology/approach The analyses of the sample data collected from Chinese manufacturers in this study include measurement model and structural model using structural equation modeling. Findings It shows that firm IT capabilities and supplier relationship management are positively associated with operational collaboration, which in turn enhances dyadic quality performance through improved process efficiency. Research limitations/implications Drawn upon the resource-based view and social contagion theory, it explained the intention of forming an operational collaboration in a buyer – supplier relationship employing a motivation-opportunity scheme. Second, the findings greatly advance our understanding of the indirect linkage between IT capability and quality conformance of the dyads. Practical implications This study suggests that practitioners should enhance the IT capability of their firms as well as implement supplier relationship management program in the organizations so that the buying firms can exchange cost information, provide assistance and pursue joint investments with their suppliers with the facilitation of advanced IT capabilities. Social implications Emerging market manufacturers are suggested to take measures to reduce transaction cost and cycle time uncertainty for quality assurance. Originality/value First, this study empirically explored the determinants of effective operational collaboration from the lens of motivation-opportunity scheme through integrating resource-based view and social contagion theory. Second, it examined the effect of operational collaboration on dyadic quality performance for both buyers and suppliers. Third, it examined the drivers of effective operational collaboration in the context of Chinese manufacturers.

Corporate governance and records management in private and public hospitals in Ghana

2017 ◽  
Vol 27 (1) ◽  
pp. 42-56
Author(s):  
Kingsley Opoku Appiah ◽  
Kon-Naah Moomin Amos ◽  
Jebuni Bashiru ◽  
Palamin Habib Drammeh ◽  
Sharita Tuffour
Keyword(s):  
Corporate Governance ◽  
Significant Relationship ◽  
The Body ◽  
Public Hospitals ◽  
Least Square ◽  
Records Management ◽  
Public And Private ◽  
Content Type ◽  
Private And Public ◽  
Management Staff

Purpose This paper aims to explore the link between corporate governance and records management in hospitals in Ghana. Design/methodology/approach Questionnaires are used to collect data from 500 management staff from 85 hospitals (public and private). The respondents comprise 134, 211, 100 and 55 from the Eastern, Ashanti, Northern and Upper West Regions in Ghana, respectively. Three-stage least-squares and ordinary least square regressions are used to establish the relationship between corporate governance and records management. Findings Corporate governance exhibits a positive and significant relationship with security and records management. Records management, in turn, displays a positive and significant relationship with security, transparency, corporate governance and region, but not accountability. Research limitations/implications The study is based on 85 hospitals consisting of 20 private and 65 public hospitals across four regions out of ten in Ghana, implying that the findings may not be applicable in the six regions omitted. Practical implications The findings may assist hospital management within the sub-Sahara Africa to design training programs on records management and/or corporate governance. Originality/value This study adds to the body of knowledge about records management and corporate governance from the sub-Sahara perspective. Specifically, the authors widen the scope on corporate governance and records management by emphasising on management, a marked departure from other studies conducted on Ghana.

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