scholarly journals Inertia, group conformity and customer loyalty in healthcare in the information age

2020 ◽  
Vol 30 (3) ◽  
pp. 307-330
Author(s):  
Fábio M.R.R. Gonçalves ◽  
Carlos J.F. Cândido ◽  
Isabel Maria Pereira Luís Feliciano
Keyword(s):  
Customer Loyalty ◽  
Online Survey ◽  
Healthcare Sector ◽  
Hierarchy Of Needs ◽  
Content Type ◽  
Inertia Group ◽  
Maslow's Hierarchy Of Needs ◽  
The Impact ◽  
Maslow’S Hierarchy Of Needs ◽  
Customer Need

PurposeThe purpose is to analyse the influence of inertia and group conformity on loyalty in healthcare.Design/methodology/approachStructural equation model developed from the literature and tested with cross-sectional data from a patient online survey.FindingsInertia is a significant antecedent of loyalty and has a stronger effect in healthcare than in other service sectors. Group conformity has no significant effect in healthcare.Research ImplicationsThe strength of the impact of inertia [group conformity] on loyalty depends on the importance of the customer need that the service industry satisfies, in Maslow's hierarchy of needs. Where inertia (stability need) is equally or more [less] important than the customer need, the influence of inertia on loyalty should be positive and strong [weak or insignificant]. In services that satisfy needs more [equally or less] important than group conformity (belonging need), there may be an insignificant [significant] influence of group conformity on customer loyalty, even [especially] in credence services.Practical implicationsHealthcare providers can exploit the stronger effect of inertia in healthcare through development of inertia-based loyalty policies. Regulatory authorities should be vigilant to ensure that these policies are not detrimental to patients. ‘Inert’ patients must become responsible for assessing their loyalties. Authorities and reference groups must stimulate customer loyalty assessments, and assist by providing impartial information.Originality/valueThis is the first study to address the influence of inertia and group conformity on loyalty in the healthcare sector and, from the perspective of Maslow's hierarchy of needs, it is the first to do so in any service sector.

Understanding and motivating academic library employees: theoretical implications

2019 ◽  
Vol 40 (3/4) ◽  
pp. 203-214
Author(s):  
Bibi Alajmi ◽  
Hessah Alasousi
Keyword(s):  
Academic Library ◽  
Small Sample ◽  
Future Research ◽  
Full Potential ◽  
Hierarchy Of Needs ◽  
Content Type ◽  
Maslow's Hierarchy Of Needs ◽  
Needs Satisfaction ◽  
Self Actualization ◽  
Maslow’S Hierarchy Of Needs

Purpose The purpose of this paper is to examine the levels of motivation and needs satisfaction of academic library employees, adopting Maslow’s hierarchy of needs to examine individuals’ motivation. Design/methodology/approach The study collects and analyzes quantitative survey data. The research population comprises 108 employees working across eight college libraries at Kuwait University. Findings While participants generally agreed that their needs were being satisfied at each of the five levels of Maslow’s hierarchy, they reported higher levels of satisfaction of their self-actualization and social needs. Self-actualization is the summit of Maslow’s motivation theory representing the quest for reaching one’s full potential as a person. Research limitations/implications One limitation is the relatively small sample size due to Kuwait having only one public university. Future research could overcome this limitation by investigating both private and public universities. Practical implications This research contributes significantly and in various ways to understanding motivation in a library setting. It elucidates many aspects of Maslow’s hierarchy of needs theory criticized in previous literature. Overall, the study’s results should be useful to scholars in the library field interested in motivation, to academic librarians and to managers in academia. Originality/value Though many prior studies have focused on motivation in a library setting, Maslow’s theory has been little considered in the context of academic libraries. This study uses a theoretical framework based on Maslow’s hierarchy of needs to understand and explain the levels of motivation and needs satisfaction of academic library employees.

Positive Psychology and Health: Situational Dependence and Personal Striving

Beyond Coping ◽  
2002 ◽  
pp. 107-126 ◽  
Author(s):  
Kathleen A. Moore
Keyword(s):  
Positive Psychology ◽  
Coping Strategies ◽  
Self Efficacy ◽  
Hierarchy Of Needs ◽  
Maslow's Hierarchy Of Needs ◽  
History Of ◽  
Biopsychosocial Health ◽  
The Impact ◽  
Maslow’S Hierarchy Of Needs

Chapter 6 explores positive psychology and health in the context of situational dependence and personal striving. It includes a history of positive psychology, and relates Maslow’s hierarchy of needs to biopsychosocial health. The chapter discusses categories of coping strategies and strategies that reduce the impact of threats to health (such as unemployment, restructuring changes) as well as mediators (self-efficacy, goals, and optimism).

scholarly journals Cooking and Maslow’s Hierarchy of Needs: A Qualitative Study of Home Economics Students’ Perspectives

2020 ◽  
Author(s):  
Joseph Dave Mendoza Pregoner ◽  
Jullan Ortalla ◽  
Shaira Macabuat ◽  
Cathy Jane Lapinig
Keyword(s):  
Qualitative Study ◽  
Home Economics ◽  
Specific Situation ◽  
Hierarchy Of Needs ◽  
After Effects ◽  
Maslow's Hierarchy Of Needs ◽  
Economics Students ◽  
The Impact ◽  
Maslow’S Hierarchy Of Needs

The point of this investigation was to look at the impact of cooking as an interest movement on the gourmet specialists, in the specific situation of Maslow's Hierarchy of Needs. The after effects of the examinations demonstrate that Maslow's hypothetical develop is an applicable and legitimate setting for understanding the impact of cooking on the culinary experts. Subsequently we found that cooking bear’s novice gourmet experts a feeling of control, of social and ethnic belongingness, interfacing with family's underlying foundations; it fortifies self-adequacy and social regard. The researchers additionally discovered that cooking enables beginner gourmet experts to express their innovativeness and like themselves. At last, the examination demonstrates that as seen by novice gourmet specialists, it has restorative components, for example, a diminish feeling of time, adjusted cognizant dimension and solid exotic boost. The alternative of serving the cooked item was additionally seen as a restorative variable in cooking

Measuring collaborative effectiveness: a conceptual approach

2017 ◽  
Vol 66 (8) ◽  
pp. 1105-1127 ◽  
Author(s):  
Kumaraguru Mahadevan
Keyword(s):  
Supply Chain ◽  
Research Work ◽  
Hierarchy Of Needs ◽  
Conceptual Approach ◽  
Systematic Analysis ◽  
Content Type ◽  
Industry Type ◽  
Maslow's Hierarchy Of Needs ◽  
Practical Implications ◽  
Maslow’S Hierarchy Of Needs

Purpose The purpose of this paper is to present a conceptual supply chain (SC) hierarchical framework to measure the effectiveness and efficiency of the collaborative SC based on the Maslow’s hierarchy of needs and supply chain integration (SCI), supply chain visibility (SCV) and information sharing (IS). Design/methodology/approach Multimethods were applied. The first part of the research was undertaken using a deductive approach with rigorous and systematic analysis of the research material and the use of a survey instrument. The data collected through the survey are analysed and presented with descriptive statistics and cross-tabulations. The second part of the research is an extension of the analysis of the first part linking with the Maslow’s hierarchy of needs to form the basis for development of the SCI hierarchy. Findings The levels of SCI, SCV and IS are significantly different for organisation dimensions such as size, industry type and region of operations. The SCI hierarchy based on Maslow’s hierarchy of needs provides a number of indices to measure the effectiveness of SCI, IS, SCV in a collaborative SC. Research limitations/implications The research focusses only on manufacturing, 3PL, fast-moving consumer goods and retail industries. Practical implications The research work provides some insights for practitioners on best practices for SC collaboration and measurement of collaborative effectiveness. Originality/value The primary value of this paper is the development of standardized levels of SCI, IS and SCV and the proposed measurement of the collaborative effectiveness of the SC. It could be a proposed approach for empirically evaluating the levels of SCI, IS and SCV subject to organisational dimensions.

Needs and technology adoption: observation from BIM experience

2015 ◽  
Vol 22 (2) ◽  
pp. 128-150 ◽  
Author(s):  
Vishal Singh ◽  
Jan Holmström
Keyword(s):  
Technology Adoption ◽  
Abductive Reasoning ◽  
Information Modeling ◽  
Hierarchy Of Needs ◽  
Content Type ◽  
Maslow's Hierarchy Of Needs ◽  
Building Information ◽  
Adoption Decisions ◽  
Using Data ◽  
Maslow’S Hierarchy Of Needs

Purpose – Despite the recognized role of motivation of actors in technology adoption decisions, there is limited understanding of the psychological processes underlying the motivation. The purpose of this paper is to explore this gap by investigating Building Information Modeling (BIM) adoption from the viewpoint of Maslow’s motivational theory on hierarchy of needs. Design/methodology/approach – This research uses mixed methods. Initially theoretical arguments establish the suitability of Maslow’s hierarchy of needs as the conceptual framework to investigate technology adoption. The hypotheses and research questions are investigated using data collected through focus group interviews, interviews and field observations in Australian architecture engineering and construction (AEC). The findings are validated with a survey of BIM adoption cases reported in literature, and additional interviews conducted in Finnish AEC sector. Finally, abductive reasoning is applied to seek the best possible explanation for the observed patterns. Findings – It is found that besides individuals, organizations also demonstrate hierarchical ordering of innovation-related needs. Three broad categories of innovation-related needs are identified. Using abduction, the innovation-related needs of actors are described in terms of stable and excited states. Research limitations/implications – The findings are primarily based on studies conducted in regions with developed economies. Practical implications – This research shows that Maslow’s hierarchy of needs could be a useful diagnostic framework to assess actors’ response towards technology adoption. Originality/value – This investigation into the potential usefulness of Maslow’s theory into understanding technology adoption is by itself a novel research contribution. The finding that hierarchical view of needs can partly explain the adoption decisions of both individual and organizational actors is an original contribution.

Customer satisfaction with sommelier services of upscale Chinese restaurants in Hong Kong

2019 ◽  
Vol 31 (4) ◽  
pp. 532-554 ◽  
Author(s):  
Tommy Lau ◽  
Man Lai Cheung ◽  
Guilherme D. Pires ◽  
Carol Chan
Keyword(s):  
Hong Kong ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Positive Impact ◽  
Partial Least Square ◽  
Least Square ◽  
Survey Method ◽  
Content Type ◽  
The Impact

Purpose The abolishment of the wine tax in Hong Kong has led to increased wine consumption and increased demand for wine-related professionals, such as sommeliers. Yet the importance of sommeliers’ value-adding performance in the context of upscale Chinese restaurants has not been examined. To address this gap, the SERVQUAL framework is adopted to examine the influence of sommeliers’ service quality (SQ) on customer satisfaction (CS) and loyalty in the context of upscale Chinese restaurants in Hong Kong. Design/methodology/approach The survey method is used to collect data from 302 units of the population of interest, partial least square-structural equation modelling (PLS-SEM) is used to test the links between constructs. Findings Four of the seven dimensions of sommeliers’ service quality, namely, empathy, tangibles, credibility and assurance, have a significant positive impact on customer satisfaction and customer loyalty, whereas the impact of perceived value and responsiveness on customer satisfaction and customer loyalty is positive but only marginally significant. Reliability has a weak and non-significant impact on customer satisfaction and customer loyalty. Research limitations/implications Examining a small number of upscale Chinese restaurants in Hong Kong limits generalisation of the findings to other contexts. Replication of the research in different contexts will enhance generalizability. In terms of implications, the discussion highlights the importance of sommeliers’ service performance on customers’ SQ perceptions SQ, CS and loyalty, all of which are important variables for restaurateurs. Originality/value To the best of the authors’ knowledge, this is the first study of the influence of the quality of sommelier’s SQ on CS and loyalty in upscale Chinese restaurants in Hong Kong. Given the lack of attention to this service role in the literature, the study contributes theory from which further understanding can develop.

E-participation decision across different channels

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Yurong Yao ◽  
Peng Xu
Keyword(s):  
Online Survey ◽  
Information Quality ◽  
Public Affairs ◽  
Content Type ◽  
Interaction Quality ◽  
Channel Interaction ◽  
Participation Decision ◽  
Electronic Channel ◽  
Intention To Continue ◽  
The Impact

PurposeThis study focuses on understanding how channel features can affect people's intention to continue to use an electronic channel in public affairs and their recommendation behaviors. Specifically, three different channels are focused on: email, microblogs and online meetings.Design/methodology/approachA research model on an e-participation channel based on the channel-disposition framework was developed and an online survey was conducted to collect data from 397 individuals who used three e-participation channels to validate seven hypotheses.FindingsThe study found that information quality, channel interaction quality and the social appearance of other citizens all had a significant impact on users' intention to continue to use an electronic channel, which, in turn, affected their recommendation behaviors. However, the impact differed across the three e-participation channels. Information quality had a stronger impact on microblog and online meeting users' intention to continue to use these channels than on email users' intention to continue using email to participate in public affairs. Channel interaction quality had a stronger impact on email users' intention to continue to use email than on microblog and online meeting users' intention to continue to use these channels in public affairs.Originality/valueThis study helps better explain how various channels and their features can affect participants' use intentions and behaviors in e-participation. It also provides practical guidance for government to better manage e-participation channels and effectively engage citizens in public affairs.

The impact of the COVID-19 pandemic on autistic adults – a survey

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Conor James Davidson ◽  
Keri Lodge ◽  
Alwyn Kam
Keyword(s):  
Coping Strategies ◽  
Design Methodology ◽  
Online Survey ◽  
Negative Impact ◽  
Significant Deterioration ◽  
Cross Sectional ◽  
Content Type ◽  
Autistic People ◽  
Autistic Adults ◽  
The Impact

Purpose To date there has been limited research on the impact of the COVID-19 pandemic on autistic people. This study aims to present the results of a survey of autistic people (n = 51) conducted by a UK specialist autism team. Design/methodology/approach A cross-sectional online survey. Findings A total of 72% respondents reported either some or significant deterioration in mental health during the pandemic. The issues that caused most negative impact were uncertainty over what will happen next and disruption of normal routine. Respondents reported a variety of coping strategies to help them through the pandemic. Originality/value To date there has been little research looking specifically at the impact of the COVID-19 pandemic on autistic people. This paper adds weight to the evidence that the pandemic has had a particularly severe impact on autistic adults and includes useful information on potential coping strategies for this population.

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