Knowledge transferred through organizational stories: a typology

2015 ◽  
Vol 36 (6/7) ◽  
pp. 421-433 ◽  
Author(s):  
Monica Colon-Aguirre
Keyword(s):  
Training And Development ◽  
Cultural Knowledge ◽  
Academic Librarians ◽  
Main Question ◽  
Content Type ◽  
Reference Librarians ◽  
Development Change ◽  
Organizational Stories ◽  
Organizational Rules ◽  
Structured Questionnaire

Purpose – The purpose of this study is to look at organizational stories shared among academic librarians who work at the reference desk, and create a typology of the stories based on the knowledge transferred in these. Previous research suggests that stories are the main way in which organizations communicate common values, organizational rules and promote organizational learning. The main question researched here will be: what kind of knowledge is transferred through the stories shared among librarians? This is an important consideration since the meaning carried through the story can shape the employee’s perception of the organization. Design/methodology/approach – This research employed long interviews using a semi-structured questionnaire based on the works of Yiannis Gabriel (2000) as a guide. A total of 20 reference librarians working at four different academic institutions in the southern USA participated in this study. Findings – The analysis of the data reveals a typology of organizational stories shared. The main topics covered by the stories all deal with cultural knowledge exchanges, while also serve as coping mechanisms and present important organizational culture aspects. The stories shared also reflect negative aspects related to the lack of proper communication within the organizations, with the presence of rumors among the narratives shared. Originality/value – These findings can serve as a first step for the development of healthier organizational cultures in libraries and may have implications for training and development, change management, motivation and collective memory.

An investigation of the training needs on emotional intelligence of academic librarians

2015 ◽  
Vol 64 (8/9) ◽  
pp. 597-613 ◽  
Author(s):  
Asad Khan ◽  
Mohamad Noorman Masrek ◽  
Fuziah Mohd Nadzar
Keyword(s):  
Emotional Intelligence ◽  
Training Needs ◽  
Academic Librarians ◽  
Job Fit ◽  
Content Type ◽  
The Difference ◽  
The University ◽  
And Control ◽  
Best Fit ◽  
Structured Questionnaire

Purpose – The purpose of this study is to assess the training needs on emotional intelligence (EI) of librarians serving in the university libraries of Pakistan. Design/methodology/approach – A structured questionnaire was used to gather data from a randomly selected sample of Pakistani university librarians. A paired sample t-test was used to examine the significance of difference between the four indicators of EI. Further, descriptive statistics were used to assess the training needs on EI. Findings – The difference between all indicators of EI was found to be significant. The results showed less than 50 per cent of deficit, more than 50 per cent of surplus and 20 per cent of job best fit in terms of EI of university librarians. Further, results illustrated that librarians require training to cover the skill deficiencies. Similarly, top-down allocation of tasks is required to produce more person-job fit and control surplus or over utilisation of the skills. Practical implications – Findings of this study have several implications for university librarians, such as designing of training programs, incorporation of EI in the performance evaluation to investigate the causes of deficit and surplus in EI, etc. Originality/value – This study is a first attempt that extended the scope of EI towards librarianship in Pakistan. The findings probably motivate university librarians to improve the current level of their EI.

Access to translated fiction in Canadian public libraries

2014 ◽  
Vol 42 (4) ◽  
pp. 569-602 ◽  
Author(s):  
Keren Dali ◽  
Lana Alsabbagh
Keyword(s):  
Information Science ◽  
Public Libraries ◽  
Academic Librarians ◽  
Library And Information Science ◽  
Science Students ◽  
Content Type ◽  
Bibliographic Records ◽  
Reference Librarians ◽  
Bibliographic Data

Purpose – This paper aims to investigate the quality of access to translated fiction published between 2007 and 2011 in six large Canadian public libraries, answering the question about what public libraries can do to help acquaint their readers with international translated fiction. Design/methodology/approach – The article uses the method of bibliographic data analysis based on 2,100 catalog records. Findings – As the results demonstrate, enhanced bibliographic catalog records deliver a wealth of information about translated fiction titles and facilitate meaningful subject access to their contents. At the same time, promotional activities related to translated fiction have room for improvement. Practical implications – Despite the fact that the study focuses on public libraries, its findings will be of interest not only to public but also academic librarians, any librarian tasked with the selection and acquisition of translated fiction, reference and readers’ advisory librarians in any type of library, Library and Information Science students and anyone interested in access to translated fiction. Originality/value – While many recent studies have turned their attention to enhanced catalog records and their role in access, discovery and collection promotion, there are no studies dealing with translated fiction specifically. The article also contributes to seeing an in-depth understanding of bibliographic records and cataloging as part and parcel of reference librarians’ knowledge and skill set, which improves retrieval practices and access provision.

No-show at the reference desk: perceptions of appointments

2020 ◽  
Vol 48 (2) ◽  
pp. 319-332
Author(s):  
Maggie Clarke ◽  
Carolyn Caffrey Gardner
Keyword(s):  
Academic Libraries ◽  
Academic Library ◽  
Academic Librarians ◽  
Missed Appointments ◽  
Content Type ◽  
Reference Models ◽  
Study Results ◽  
Reference Librarians ◽  
Stratified Sample ◽  
The Usa

Purpose This study aims to explore the prevalence and librarian perceptions of no-show research appointments in academic libraries. These findings are examined in light of the literature within academic libraries and other industries (health, hospitality) with appointment models. Design/methodology/approach This paper uses an exploratory survey of reference librarians across a stratified sample of academic libraries in the USA. The findings are considered through the lens of critical theory in academic libraries. Findings Academic libraries lack consistent understanding and language used to describe appointment-based reference models. Librarians do not gather much reliable data on the percentage of no-show appointments and further research is needed on this topic. Research limitations/implications Study results are limited to academic librarians in the sample who responded to the survey and indicated the availability of research appointments at their institution. The implications of this paper suggest ideas for gathering appointment statistics and evaluating the rhetoric used to advertise appointments to college students. Originality/value This research is unique in that it is the first exploratory study on the prevalence and perception of missed appointments in academic library reference models.

Expected maintenance waste reduction benefits after implementation of Just in Time (JIT) philosophy in maintenance (a statistical analysis)

2019 ◽  
Vol 25 (1) ◽  
pp. 25-40 ◽  
Author(s):  
Sandeep Phogat ◽  
Anil Kumar Gupta
Keyword(s):  
Data Interpretation ◽  
General Information ◽  
Spare Parts ◽  
Waste Reduction ◽  
Maintenance Cost ◽  
Just In Time ◽  
Content Type ◽  
Great Saving ◽  
Research Findings ◽  
Structured Questionnaire

Purpose The maintenance department of today, like many other departments, is under sustained pressure to slash costs, show outcome and support the assignment of the organization, as it is a commonsensical prospect from the business perspective. The purpose of this paper is to examine expected maintenance waste reduction benefits in the maintenance of organizations after the implementation of just-in-time (JIT) managerial philosophy. For this, a structured questionnaire was designed and sent to the 421 industries in India. Design/methodology/approach The designed questionnaire was divided into two sections A and B to assist data interpretation. The aim of the section A was to build general information of participants, type of organization, number of employees, annual turnover of the organization, etc. Section B was also a structured questionnaire developed based on a five-point Likert scale. The identified critical elements of the JIT were included in the questionnaire to identify the maintenance waste reduction benefits in the maintenance of organizations. Findings On the basis of the 133 responses, hypothesis testing was done with the help of Z-test, and it was found out that in maintenance, we can reduce a large inventory of spare parts and also shorten the excessive maintenance activities due to the implementation of JIT philosophy. All the four wastes: waste of processing; waste of rejects/rework/scrap in case of poor maintenance; waste of the transport of spares, and waste of motion, have approximately equal weightage in their reduction. Waste of waiting for spares got the last rank, which showed that there are little bit chances in the reduction of waiting for spares after the implementation of JIT philosophy in maintenance. Practical implications The implication of the research findings for maintenance of organizations is that if maintenance practitioners implement elements of JIT philosophy in maintenance then there will be a great reduction in the maintenance wastes. Originality/value This paper will be abundantly useful for the maintenance professionals, researchers and others concerned with maintenance to understand the significance of JIT philosophy implementation to get the expected reduction benefits in maintenance wastes of organizations which will be helpful in the great saving of maintenance cost and time side by side great increment in the availability of machines.

The role of innovation in building competitive advantages: an empirical investigation

2018 ◽  
Vol 21 (1) ◽  
pp. 44-69 ◽  
Author(s):  
Prodromos Chatzoglou ◽  
Dimitrios Chatzoudes
Keyword(s):  
Competitive Advantage ◽  
Conceptual Framework ◽  
Empirical Investigation ◽  
Primary Data ◽  
Empirical Literature ◽  
Competitive Advantages ◽  
Manufacturing Companies ◽  
Content Type ◽  
The Impact ◽  
Structured Questionnaire

Purpose Nowadays, innovation appears as one of the main driving forces of organisational success. Despite the above fact, its impact on the propensity of an organisation to develop and sustain a competitive advantage has not yet received sufficient empirical investigation. The purpose of this paper is to enhance the existing empirical literature by focusing on the antecedents of innovation and its impact on competitive advantage. It proposes a newly developed conceptual framework that adopts a three-step approach, highlighting areas that have rarely been simultaneously examined before. Design/methodology/approach The examination of the proposed conceptual framework was performed with the use of a newly developed structured questionnaire that was distributed to a group of Greek manufacturing companies. The questionnaire has been successfully completed by chief executive officers (CEOs) from 189 different companies. CEOs were used as key respondents due to their knowledge and experience. The reliability and the validity of the questionnaire were thoroughly examined. Empirical data were analysed using the structural equation modelling technique. The study is empirical (based on primary data), explanatory (examines cause and effect relationships), deductive (tests research hypotheses) and quantitative (includes the analysis of quantitative data collected with the use of a structured questionnaire). Findings Results indicate that knowledge management, intellectual capital, organisational capabilities and organisational culture have significant direct and indirect effects on innovation, underlining the importance of their simultaneous enhancement. Finally, the positive effect of innovation on the creation of competitive advantages is empirically validated, bridging the gap in the relevant literature and offering avenues for additional future research. Originality/value The causal relationship between innovation and competitive advantage, despite its significant theoretical support, has not been empirically validated. The present paper aspires to bridge this gap, investigating the impact of innovation on the development of competitive advantages. Moreover, the present study adopts a multidimensional approach that has never been explored in the existing innovation literature, making the examination of the proposed conceptual framework an interesting research topic.

Extended and experimenting: library learning commons service strategy and sustainability

2016 ◽  
Vol 37 (4/5) ◽  
pp. 265-274 ◽  
Author(s):  
Jennifer Gunter King
Keyword(s):  
Planning Process ◽  
Academic Library ◽  
Historical Review ◽  
Academic Librarians ◽  
Content Type ◽  
Research Engagement ◽  
Learning Commons ◽  
Library Research ◽  
The Commons

Purpose – The purpose of this paper is to share a compelling example of a library’s willingness to develop and design itself as an open-ended process. Design/methodology/approach – The case study provides a historical review of the library’s founding design, and an overview of the process and approach to redesign. The study contextualizes the library within current academic library research and literature. Findings – This paper explores the research, engagement and planning process behind the library’s exploration of new models and service configurations. The project was an engaged, inclusive, transparent, library-led process. The commons reestablishes the library as the “nerve center” of the campus. Originality/value – The paper offers an update to a 1969 report, and later book by Robert Taylor on the Harold F. Johnson Library at Hampshire College, designed as a prototype of an academic library. This paper will be of value to academic librarians, administrators, and historians.

Antecedents and consequences of trust: an e-tail branding perspective

2016 ◽  
Vol 44 (7) ◽  
pp. 713-730 ◽  
Author(s):  
Gopal Das
Keyword(s):  
Purchase Intention ◽  
Structural Equation ◽  
Design Methodology ◽  
Brand Management ◽  
Online Shopping ◽  
Content Type ◽  
Equation Modelling ◽  
Managerial Implications ◽  
Antecedents And Consequences ◽  
Structured Questionnaire

Purpose – The purpose of this paper is to examine the antecedents and consequences of trust in online shopping from an e-tail branding perspective. Design/methodology/approach – A structured questionnaire was used to collect data online from Indian e-tail shoppers (n=309). A structural equation modelling (CB-SEM approach) was used to analyse the data. Findings – The results found e-tailer awareness, e-tailer associations, and e-tailer perceived quality as antecedents of trust in online shopping. The results also showed online trust positively influences the behavioural intentions, namely, purchase intention, repurchase, and recommendation. Originality/value – This study examines the applicability and branding and brand management principles in an e-tail branding context. Theoretical and managerial implications of these results are further discussed.

Developing business students’ intercultural competence through intercultural virtual collaboration: a task sequence implementation

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Luana Ferreira-Lopes ◽  
Iciar Elexpuru-Albizuri ◽  
María José Bezanilla
Keyword(s):  
Intercultural Competence ◽  
Business Students ◽  
Cultural Knowledge ◽  
Learning Potential ◽  
Task Sequence ◽  
Virtual Collaboration ◽  
Intercultural Relationships ◽  
Pedagogical Strategies ◽  
Content Type ◽  
Undergraduate Business Students

Purpose Allowing for interaction with foreign cultures without the need to travel, intercultural virtual collaboration represents a potential tool to develop business students’ intercultural competence. This study aims to explore students’ perceptions towards the implementation of a research-based task sequence in a project in which undergraduate Business students from Spain collaborated virtually with undergraduate business students from The Netherlands during a semester. More specifically, this paper investigates what intercultural competence indicators were mostly developed by the sequence implemented; how much each task from the sequence in question developed different intercultural competence indicators; and how much students enjoyed participating in each task. Design/methodology/approach Data was collected through after-task reflection questionnaires. A quantitative analysis of Likert-type questions was carried out and open-ended responses were used to illustrate findings. Findings Results reveal that the task sequence developed different dimensions of students’ intercultural competence and, particularly, fostered a positive attitude towards intercultural relationships, increased students’ cultural knowledge and awareness and equipped students with skills to work in diverse teams. It also showed that as complexity grew along the sequence, the average students’ perception of their intercultural competence development tended to decrease. The majority of students’ very much liked participating in the different tasks. Originality/value Designing telecollaborative projects can be very challenging and understanding the learning potential of different pedagogical strategies for virtual collaborative environments can help teachers to take better-informed decisions.

scholarly journals Contextual determinants of HR professionals’ self-perceptions of unethical HRM practices

2019 ◽  
Vol 28 (1) ◽  
pp. 90-108
Author(s):  
Eduardo Simões ◽  
Ana Patricia Duarte ◽  
José Neves ◽  
Vítor Hugo Silva
Keyword(s):  
Ethical Issues ◽  
Socially Responsible ◽  
Content Type ◽  
Self Perceptions ◽  
Hrm Practices ◽  
Unethical Practices ◽  
Contextual Determinants ◽  
The Individual ◽  
Corporate Social ◽  
Structured Questionnaire

Purpose The purpose of this paper is to examine human resources (HR) professionals’ self-perceptions of ethically questionable human resource management (HRM) practices (i.e. disregard for the individual, favoring those in power and discrimination). The research sought specifically to determine how these perceptions are influenced by their organizations’ ethical infrastructure and corporate social responsibility (CSR) practices. Design/methodology/approach Data were collected from 134 HR professionals using an anonymous structured questionnaire. Findings The scope of organizations’ ethics programs and the degree of importance given to developing an ethical infrastructure were found to predict the level of acceptance of unethical HRM practices related to discrimination. These practices are also less acceptable to professionals from organizations that are perceived as more socially responsible regarding their employees. Research limitations/implications Additional studies with larger samples are needed to determine more clearly not only the influence of contextual determinants, but also the practical consequences of high levels of acceptance of unethical practices in HRM. Practical implications Organizations can decrease their HR professionals’ acceptance of ethically questionable HRM practices by developing and emphasizing a strong ethical infrastructure and CSR practices, especially those affecting employees. Originality/value HR professionals’ perceptions of ethical issues have rarely been analyzed using empirically tested methods. By surveying HR professionals, this study contributes to a fuller understanding of their perceptions regarding the ethics of their own practices. The results show that contextual determinants play an important role in predicting the level of acceptance of unethical HRM practices, especially those leading to discrimination.

An exploration into the understanding of football value chain in south of Brazil

2019 ◽  
Vol 27 (3) ◽  
pp. 644-665 ◽  
Author(s):  
Rosiane Serrano ◽  
Daniel Pacheco Lacerda ◽  
Ricardo Augusto Cassel ◽  
Priscila Ferraz Soares ◽  
Fabio Sartori Piran
Keyword(s):  
Value Chain ◽  
Design Methodology ◽  
Value Added ◽  
Independent Manner ◽  
Problematic Situation ◽  
Content Type ◽  
Football Clubs ◽  
South Of Brazil ◽  
Structured Questionnaire ◽  
Current Reality

Purpose Football is significant in the global economic context. However, the same significance is not identified in the value added to the chain, as the elements that make it up act in a disintegrated and independent manner with undesired effects. Consequently, it is necessary to structure the undesired effects to seek the basic causes that sustain this problematic situation. Thus, this paper aims to use a CRT to structure the undesired effects and basic causes that limit the positive economic impacts of the south Brazilian football value chain. Design/methodology/approach A semi-structured questionnaire was applied with questions about the existing constraints. Based on the answers in the interviews, the current reality tree was elaborated, premised on identifying the basic causes that sustain the undesirable effects detected. Findings Among the main results, it was identified that management problems of the traditional leaders of football clubs and federations are considered the main reason why south of Brazil football cannot fully exploit its economic potential. Originality/value It is evidenced that the paper shows the undesired effect that has the most impact on the development of this chain, and it is important to propose improvements to its root causes, aiming at greater efficacy of the resulting actions.

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