No-show at the reference desk: perceptions of appointments

2020 ◽  
Vol 48 (2) ◽  
pp. 319-332
Author(s):  
Maggie Clarke ◽  
Carolyn Caffrey Gardner
Keyword(s):  
Academic Libraries ◽  
Academic Library ◽  
Academic Librarians ◽  
Missed Appointments ◽  
Content Type ◽  
Reference Models ◽  
Study Results ◽  
Reference Librarians ◽  
Stratified Sample ◽  
The Usa

Purpose This study aims to explore the prevalence and librarian perceptions of no-show research appointments in academic libraries. These findings are examined in light of the literature within academic libraries and other industries (health, hospitality) with appointment models. Design/methodology/approach This paper uses an exploratory survey of reference librarians across a stratified sample of academic libraries in the USA. The findings are considered through the lens of critical theory in academic libraries. Findings Academic libraries lack consistent understanding and language used to describe appointment-based reference models. Librarians do not gather much reliable data on the percentage of no-show appointments and further research is needed on this topic. Research limitations/implications Study results are limited to academic librarians in the sample who responded to the survey and indicated the availability of research appointments at their institution. The implications of this paper suggest ideas for gathering appointment statistics and evaluating the rhetoric used to advertise appointments to college students. Originality/value This research is unique in that it is the first exploratory study on the prevalence and perception of missed appointments in academic library reference models.

scholarly journals User agreements and makerspaces: a content analysis

2015 ◽  
Vol 116 (7/8) ◽  
pp. 358-368 ◽  
Author(s):  
Heather Michele Moorefield-Lang
Keyword(s):  
Content Analysis ◽  
Academic Libraries ◽  
Technology Use ◽  
Academic Library ◽  
The Body ◽  
Library Science ◽  
Learning Space ◽  
Content Type ◽  
The Usa ◽  
Qualitative Data Analysis Software

Abstract – The purpose of this paper is to analyze the user agreements of makerspaces in public and academic libraries. User agreements, also known as maker agreements, user forms and liability forms, can be very important documents between library patrons, staff and faculty. User agreements are similar to the earlier creation of acceptable use policies for technology use in libraries. The author of this study will delve into the user agreements created for public and academic libraries across the USA. Design/methodology/approach – The researcher used content analysis to investigate 24 different user agreements written for public and academic library makerspaces. NVivo qualitative data analysis software was integrated into this research to aid in the breakdown of commonalities across terms, themes and purpose within the user agreements. Findings – Although makerspaces are a very exciting topic in the field of library science at this time, the implementation of a maker learning space is still new to many libraries. Creating a user agreement for a makerspace is newer still. Most user agreements in this study were six months to a year old. Some consistencies found across makerspace user agreements include liability waivers, permissions for minors, safety, copyright and technology replacement costs. Originality/value – At this time, most publications on makerspaces are held in the realm of popular publications (blogs, magazines, zines, etc.). The body of peer-reviewed and scholarly research on makerspaces is growing. Makerspace user agreements are new to this growing field of interest, and a content analysis of these documents will pave the way for the writing of future forms.

The challenges and opportunities of marketing academic libraries in the USA

2006 ◽  
Vol 27 (6/7) ◽  
pp. 494-504 ◽  
Author(s):  
Helen H. Spalding ◽  
Jian Wang
Keyword(s):  
Academic Libraries ◽  
Academic Library ◽  
Content Type ◽  
Organizational Goals ◽  
Innovative Methods ◽  
Library Users ◽  
Challenges And Opportunities ◽  
The Usa ◽  
Value Of Marketing ◽  
Library Marketing

PurposeThe purpose of this paper is to explore the value of marketing in academic libraries and how the marketing concept is applied in practice to marketing academic library services through the experiences of academic libraries across the USA.Design/methodology/approachThe paper focuses on using marketing as a managerial tool to accomplish strategic organizational goals and objectives, discusses challenges and opportunities in academic library marketing, presents examples demonstrating innovative methods that academic libraries have used to market their images and services, and offers suggestions for developing marketing plans and strategies.FindingsThe paper finds that market research allows libraries to understand better the points of view of their student and faculty library users, as well as the perspectives of campus administrations and the community external to the college. The result is that the library is more successful in gaining visibility and support for its efforts, and library users are more successful in making the best use of the services available to them to meet their academic and research goals.Originality/valueThe paper offers practical solutions for academic libraries in the global community.

Academic librarians as change champions: a framework for managing change

2017 ◽  
Vol 38 (6/7) ◽  
pp. 294-301 ◽  
Author(s):  
Jennine A. Knight
Keyword(s):  
Academic Libraries ◽  
Relevant Literature ◽  
Academic Library ◽  
Academic Librarians ◽  
Content Type ◽  
Anticipate Change ◽  
Academic Librarianship ◽  
Decision Making Processes ◽  
Future Direction

Purpose As is the case of all organizations, the academic library is a body reflecting the contribution of its core employees. As such, the roles performed by academic librarians are crucial to its development and existence. The purpose of this paper is to explore the role of academic librarians as change champions in an information age that has been, still is, and is expected to be continuously pervaded by varying and widespread changes in librarianship and scholarship coupled with the ever changing and expanding user needs and expectations. The paper also identifies a framework to perform this role. Design/methodology/approach This paper is informed by opinion and draws on relevant literature to highlight the current climate and what is being perceived as valuable to the future direction of academic libraries in order to bring credence to its trajectory. Findings Academic librarians must readily accept, be responsive to, and anticipate change to maintain and justify their relevance to stakeholders. Yet, anecdotal evidence suggests that not all librarians are prepared to embrace change. Practical implications Academic librarians must understand how their roles influence the decision-making processes of the stakeholders and vice versa. Originality/value The paper advances five principles or 5As to guide the change process in academic libraries: alignment, accountability, agility, accessibility, and assessment. Very briefly, it discusses the relevance of a concept referred to as the competition-collaboration continuum to further academic librarianship. These notions serve to assist academic librarians in determining the appropriate actions to be taken now.

scholarly journals Adult education and academic libraries

2018 ◽  
Vol 119 (7/8) ◽  
pp. 422-431 ◽  
Author(s):  
Karen Bordonaro
Keyword(s):  
Adult Education ◽  
Adult Learners ◽  
Adult Learning ◽  
Literature Review ◽  
Academic Libraries ◽  
Academic Library ◽  
Academic Librarians ◽  
Learning Theories ◽  
Content Type ◽  
Library Users

Purpose The purpose of this paper is to offer practicing academic librarians an overview of adult education theories as a way to more deeply understand and further foster adult learning in academic libraries. Design/methodology/approach This paper is a literature review. Findings This review introduces academic librarians to a range of specific adult education learning theories; it offers examples of academic library users engaging in these types of adult learning; it considers how academic libraries can further foster adult learning; and it identifies major characteristics of adult learners. Originality/value This literature review offers a summative overview of adult education in a way that has not appeared in the library literature to date, along with explicit connections between adult education theories and academic library practices.

Why are bathrooms inclusive if the stacks exclude?

2020 ◽  
Vol 48 (1) ◽  
pp. 159-181 ◽  
Author(s):  
Travis L. Wagner ◽  
Archie Crowley
Keyword(s):  
Academic Libraries ◽  
Academic Library ◽  
Well Being ◽  
Academic Librarians ◽  
Social Implications ◽  
Content Type ◽  
Gender Nonconforming ◽  
Exclusionary Practices ◽  
And Gender ◽  
Practical Implications

Purpose The purpose of this paper is to deploy a critical discourse analysis (CDA) to consider exclusionary practices enacted by academic libraries as evidenced through resource provision. Specifically, this paper looks at the inclusion of trans and gender-nonconforming (TGNC) individuals in library guides, TGNC naming practices in abstracts and the physical shelving of transgender studies texts. This paper concludes with a discussion of methods to overcome such exclusionary practices in the future. Design/methodology/approach This paper deploys CDA as informed by queer theory, affording a lens to consider how language and information are structured such that particular power dynamics emerge placing symbolic value on discursively normal identities. CDA helps illuminate when, how and why TGNC individuals remain excluded within academic librarianship practices. Findings Findings show continued investments in heteronormative and cisnormative structures concerning information provision and access for TGNC patrons. TGNC patrons using library guides consistently fail to see any mentioned made of their respective identities aside from research about their identities. Patrons seeking information of personal value (i.e. coming out resources) find few resources. Further, library stacks and databases enact consistent microaggressions such as fetishizing, deadnaming and misgendering. Research limitations/implications This project contains considerable social implications, as it pushes against a continued recalcitrance on the part of academic libraries to invest in neutrality by showing its failures regarding TGNC persons. Practical implications This study possesses a considerable set of practical implications and highlights tangible problems that could be addressed with relative ease by academic librarians through either systemic reorganization of information or TGNC patrons. Alternatively, this work also suggests that if such reformations are not possible, academic librarians can take it upon themselves to call attention to such issues and purposefully mark these failings, thus making it clear that it is a current limitation of how libraries function and invite patrons (both cisgender and transgender) to challenge and change these representations through research and advocacy. Social implications This project contains considerable social implications as it pushes against a continued recalcitrance on the part of academic libraries (and librarianship more broadly) to invest in neutrality. This study contests the idea that while possessing neutrality academic libraries also posit themselves as inherently good and inclusive. By showing the violence that remains enacted upon transgender and gender nonconforming folks through multiple venues within the academic library, this study makes clear that statements of negativity are thrust onto TGNC patrons and they remain excluded from an institution that purports to have their well-being as one of its core values. Originality/value The deployment of CDA within information science is still a relatively new one. While linguists have long understood the multiplicity of discourse beyond language, the application of this method to the academic library as a discursive institution proves generative. Furthermore, the relationship between academic libraries and their LGBTQ+ populations is both underrepresented and undervalued, a problem exacerbated when focusing on how transgender and gender nonconforming patrons see themselves and their relationships to the academic library. This paper shows the dire state of representation for these particular patrons and provides groundwork for positively changing such representations.

Not a token! A discussion on racial capitalism and its impact on academic librarians and libraries

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Silvia Vong
Keyword(s):  
Critical Race Theory ◽  
Academic Libraries ◽  
Design Methodology ◽  
Academic Library ◽  
Academic Librarians ◽  
Cultural Performance ◽  
Content Type ◽  
Racial Trauma ◽  
Racial Capitalism ◽  
And Training

PurposeThe purpose of this article is to introduce the concept of racial capitalism in the context of academic libraries.Design/methodology/approachThis paper draws on Leong's (2013) extended theory of racial capitalism and identifies how neoliberalism and racial capitalism are tied as well as how it is manifested in academic libraries through tokenism, racialized tasks, consuming racial trauma, cultural performance demands, workload demands and pay inequity.FindingsThe article ends with some suggestions in how to address these problematic practices though dismantling meritocratic systems, critical race theory in LIS education and training, and funding EDI work.Originality/valueThe article explores a concept in the academic library context and points to practices and structures that may commodify racialized identities.

Web 2.0 applications' usage and trends in top US academic libraries

2014 ◽  
Vol 32 (1) ◽  
pp. 120-138 ◽  
Author(s):  
Frank Boateng ◽  
Yan Quan Liu
Keyword(s):  
Web 2.0 ◽  
Academic Libraries ◽  
Academic Library ◽  
Participation Rate ◽  
Social Bookmarking ◽  
Content Type ◽  
Main Research ◽  
The Us ◽  
The Usa ◽  
Library Websites

Purpose – This paper aims to explore Web 2.0 technologies usage and trends in the top 100 US academic libraries as exemplified through the academic library websites. Design/methodology/approach – The top 100 universities were selected from the US News & World Report's (USNWR) 2013 ranked list's top 100 of the best colleges in the USA. Content analysis was used in terms of quantitative approach. A checklist was developed as the main research instrument based on other checklists and questionnaires. Each of the selected university library websites was visited within a period of two weeks to explore implementation and usage of web tools, including SNS, blog, RSS, wikis, podcast/vodcast, and social bookmarking/tagging. Findings – All 100 academic libraries had a social media presence on Facebook and Twitter, making SNS the most widely applied Web 2.0 tool. The wiki was the least applied Web 2.0 technology, with a 34 percent participation rate. Blog was the second most popular tool with a 99 percent participation rate, followed by RSS and IM/Chat with 97 percent and 91 percent respectively. The vodcast and podcast had 47 percent and 46 percent participation rates respectively, while social bookmarking/tagging were also used by 39 percent of the academic libraries. Research limitations/implications – This study is completely based on publicly available data regarding usage of Web 2.0 applications. Web 2.0 tools used on library intranets were not analyzed for this study. Outcomes suggest that academic libraries are increasingly using Web 2.0 applications to promote themselves, enhance library services, and highlight resources to patrons. Originality/value – This is the first research that draws an overall picture of the usage and trends of Web 2.0 applications in the top 100 US academic libraries. This study demonstrates some noticeable patterns regarding usage, trends, and adoption which are relevant to how Web 2.0 applications are perceived and used within academic libraries. The study provides academic libraries with helpful information to better meet their user needs by effectively applying Web 2.0. Additionally, library managers, librarians and other libraries may also find this research beneficial as they plan to deploy Web 2.0.

A qualitative investigation of patrons’ experiences with academic library research consultations

2017 ◽  
Vol 45 (1) ◽  
pp. 18-37 ◽  
Author(s):  
Emily Rogers ◽  
Howard S. Carrier
Keyword(s):  
Content Analysis ◽  
Academic Libraries ◽  
Qualitative Methodology ◽  
Academic Library ◽  
Qualitative Investigation ◽  
Analysis Model ◽  
Consultation Service ◽  
Content Type ◽  
Library Research ◽  
Reference Librarians

Purpose This paper aims to report the findings of a qualitative investigation of student patrons’ experiences with research consultations provided by reference librarians at a comprehensive university located in the southern USA during 2014. Design/methodology/approach Data were collected through recorded interviews with patrons who had recently experienced a reference consultation with one of eight professional reference librarians during a semester. The recorded data were transcribed verbatim and the transcripts subjected to content analysis. The qualitative data analysis model selected was that of a conventional, inductive content analysis. Findings One principal finding demonstrates the need for marketing of the reference consultation service; participants were surprised at the service’s availability. Other findings illustrate the value participants placed on individual attention from a librarian, perceived librarian expertise, the consultation environment and student/librarian engagement. Research limitations/implications Limitations to this study include a small participant pool of undergraduate student patrons, mainly majoring in humanities disciplines. The findings therefore are limited in the confidence with which they can be generalized to larger populations. Practical implications The reference consultation remains an integral part of the services offered by an academic library’s reference department; libraries should market consultations accordingly. Academic libraries that do not operate on a subject specialist model should consider strategies for maximizing benefit when matching available staff to consultation requests. Social implications This study provides evidence for the value of one-to-one reference service through research consultations provided to library patrons in academic libraries serving institutions of the type described in the research. Originality/value A qualitative methodology, using content analysis of lengthy interviews with participants, provides considerable insight into academic library patrons’ attitudes toward the reference consultation service.

Research data services from the perspective of academic librarians

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Soohyung Joo ◽  
Gisela M. Schmidt
Keyword(s):  
Research Universities ◽  
Online Survey ◽  
Academic Library ◽  
Research Data ◽  
Academic Librarians ◽  
Content Type ◽  
Data Services ◽  
The Usa ◽  
Consultation Services ◽  
Technical Services

Purpose This study aims to investigate the perceptions of academic librarians regarding research data services (RDS) in academic library environments. This study also examines a range of challenges in RDS from the perspectives of academic librarians. Design/methodology/approach A nationwide online survey was administered to academic librarians engaged in data services at research universities around the USA. The collected survey responses were analyzed quantitatively using descriptive statistics, hierarchical clustering and multidimensional scaling. Findings Academic librarians perceived that consultation services would be more valuable to users than technical services in offering RDS. Accordingly, skills associated with consultation services such as instructional skills and data management planning were perceived by participants to be more important. The results revealed that academic libraries would need to seek collaboration opportunities with other units on campus to develop and offer RDS, especially technical services. Originality/value This study contributes to the existing body of research on the topic of data services in research universities. The study investigated various types of specific professional competencies and used clustering analysis to identify closely associated groups of service types. In addition, this study comprehensively examined both relevant resources for and barriers to RDS.

scholarly journals Leveraging apps for research and learning: a survey of Canadian academic libraries

2015 ◽  
Vol 33 (1) ◽  
pp. 2-14 ◽  
Author(s):  
Robin Canuel ◽  
Chad Crichton
Keyword(s):  
Academic Libraries ◽  
Mobile Application ◽  
Teaching And Learning ◽  
Mobile Apps ◽  
Academic Library ◽  
Third Party ◽  
Academic Librarians ◽  
Content Type ◽  
Practical Implications ◽  
Insight Into

Purpose – The purpose of this paper is to assess the response of Canadian academic libraries to the rapid proliferation of mobile application (apps), many of which are useful for research, teaching, and learning. Design/methodology/approach – A survey was conducted to identify existing initiatives that address the use of mobile apps to facilitate research, teaching, and learning at the libraries of the 97 member institutions of the Association of Universities and Colleges of Canada (AUCC). Based on this survey, this paper describes how apps are promoted, curated, organized, and described by today’s academic libraries. A review of the literature places this survey in its broader context. Findings – In total, 37 per cent of AUCC member libraries include links to mobile apps in their web site. Larger, research-intensive universities, tend to leverage apps more frequently than smaller institutions. Examples of how academic libraries are promoting apps provide insight into how academic librarians are responding to the proliferation of mobile technology. Practical implications – The results of this survey highlight trends with regard to this emerging service opportunity, help to establish current best practices in the response of academic libraries to the emergence of mobile apps, and identify areas for potential future development. Originality/value – This is the first study of its kind to explore and describe how third-party apps are used and promoted within an academic library context.

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