Between mission and revenue: measuring performance in a hybrid organization

2017 ◽  
Vol 32 (2) ◽  
pp. 196-214 ◽  
Author(s):  
Diego Ponte ◽  
Caterina Pesci ◽  
Pier Franco Camussone
Keyword(s):  
Action Research ◽  
Design Methodology ◽  
Social Goals ◽  
Research Approach ◽  
Action Research Project ◽  
Organizational Mission ◽  
Content Type ◽  
Hybrid Organization ◽  
Action Research Approach ◽  
Measurement Tools

Purpose This paper aims to contribute to the literature concerning performance measurement tools which allow a balanced control of both social goals and financial performances in a hybrid organization. Design/methodology/approach This paper shows the result of an action research project performed within a hybrid organization in Northern Italy. The tool and the main indicators it should reflect were selected cooperating with the management and stakeholders, and the project was brought on by following Lewin’s (1947) three-stage approach (freezing, moving and, unfreezing). Findings The paper shows how a useful tool for measuring social and financial performances has to be driven by the stakeholders’ needs and has to take into consideration the organizational mission. Originality/value The paper contributes to the performance evaluation literature, as it focuses on a hybrid organization with an action research approach which contributes to bridging the gap between research and practice.

Tutor and international student perspectives on an action research project: use of a business strategy simulation with mixed nationality cohorts

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Clive R. Kerridge ◽  
Colin Simpson
Keyword(s):  
International Students ◽  
Action Research ◽  
Curriculum Design ◽  
Strong Support ◽  
Teaching Staff ◽  
Research Approach ◽  
Action Research Project ◽  
Post Intervention ◽  
Content Type ◽  
Action Research Approach

Purpose This study aims to present the results of a curriculum design intervention, which was undertaken to address the inhibitors and enablers facing international (mainly Chinese) students on a capstone undergraduate strategic management module at a UK university business school. Design/methodology/approach Using an action research approach, the pre-intervention phase identified two main concerns: low levels of student engagement and avoidance of generic academic and language support. The module was subsequently redesigned around a group-based strategic business simulation (requiring collaborative participation of all students), with embedded language and academic support, plus the involvement of bilingual teaching staff. Findings Post-intervention results from the four-year study indicated enhanced academic engagement of international students and a narrowing of the performance (grade) gap between domestic and international students. Practical implications Overall findings should provide strong support for the inclusion of active learning pedagogies in undergraduate business course deliveries, also complementing educational literature that advocates the effectiveness of constructivist pedagogies in mixed-nationality classrooms. Originality/value This study exemplifies a form of participatory action research. The juxtaposition of comments from support and specialist tutors, along with those of students, highlights the validity of views from each stakeholder group.

scholarly journals Visualization and establishment of product design regulations as interactive modules

2015 ◽  
Vol 17 (1) ◽  
pp. 20-34
Author(s):  
Mikael Blomé
Keyword(s):  
Action Research ◽  
Production Process ◽  
Design Methodology ◽  
Research Approach ◽  
Content Type ◽  
Action Research Approach ◽  
Practical Implications ◽  
Different Levels

Purpose – This paper aims to explore the preferable manner for visualizing different product regulations to be used in the training of and communication between people working at different levels in the production process. Many organizations struggle to communicate important and compulsory regulations, but the intended users are often reluctant to use them. Design/methodology/approach – The study has an action research approach, and the visualized regulations were the result of a human-centered design process that considered aspects for successful organizational change. Findings – The action research approach proved to be a successful framework to design the transformation of well-constructed illustrations in interactive guides, communicate and convince managers and users of the potential of the concept, develop a number of different well-functioning guides and establish regulations with illustrative elements and interactivity in a long-term perspective of an organization. Research limitations/implications – Further research is needed to follow-up the usage of visualized regulations to clarify how communication and quality are supported in design and production processes. Practical implications – The study shows how different product regulations should be visualized and established in an organization, with a potential for further dissemination. It is likely that the approach to design and visualize regulations in this study can function in other branches. Originality/value – The study finds a preferable manner for visualizing different product regulations to be used in the training of and communication between people working at different levels in the production process.

A collaborative action research project towards embedding ESD within the higher education curriculum

2017 ◽  
Vol 18 (6) ◽  
pp. 857-876 ◽  
Author(s):  
Gisela Cebrián
Keyword(s):  
Action Research ◽  
Teaching Practice ◽  
Collaborative Action Research ◽  
Research Approach ◽  
Action Research Project ◽  
Research Project ◽  
Content Type ◽  
Collaborative Action ◽  
Action Research Approach ◽  
The Impact

Purpose This paper aims to present a collaborative action research project conducted at the University of Southampton with the aim to promote curriculum and professional development in education for sustainable development (ESD) and learn from everyday practices of academics. Design/methodology/approach An action research approach guided by participatory and emancipatory approaches was used. An interdisciplinary group of five academic staff members from different subject areas (education; archaeology; electronics and computer sciences; biology; and health sciences) was created with the aim to support the group’s critical reflection and action towards embedding ESD in their teaching practice. Findings The main outcomes of delivery of sustainability teaching achieved through the project and evidences of the impact of the facilitator role are outlined. The facilitator role has enabled reflection and action, together with the identification of specific needs of academics and the factors influencing their engagement and action. Originality/value This research demonstrates the potential of using action research to rethink current practice in embedding ESD and to lead to new practices and actions of communities of practice. The facilitator role and second-order action research can contribute to better decision-making of sustainability as it questions practice, current assumptions and worldviews.

scholarly journals “First meetings”: constructive first encounters between pre-service teachers and their mentors

2020 ◽  
Vol 9 (4) ◽  
pp. 411-426
Author(s):  
Steve Connolly ◽  
Gareth Bates ◽  
James Shea
Keyword(s):  
Teacher Education ◽  
Action Research ◽  
Retention Rate ◽  
Initial Teacher Education ◽  
Research Approach ◽  
Action Research Project ◽  
Content Type ◽  
Action Research Approach ◽  
Original Contribution ◽  
Minority Ethnic

PurposeThe purpose of this paper is to report the findings from an action research project in which the researchers sought to develop a set of questions for use by mentors (experienced teachers) and mentees (pre-service teachers) on a course of initial teacher education (ITE) when they first met – the “initial encounter”.Design/methodology/approachThe researchers used an action research approach in order to address the lower retention rate of pre-service teachers from different backgrounds, such as Black and Minority ethnic (BAME) and the issues around mentoring which may exacerbate this problem. Discussions between the course team and participating mentors and mentees suggested that the initial encounter between mentor and mentee was significant, and an action research methodology would allow for developing questions that might structure such encounters.FindingsThe researchers found that a useful and effective set of questions could be developed and used by mentors and mentees. Additionally, this process gave researchers insights into the nature of the first encounters between mentors and mentees on an ITE course and how both groups see their roles. In several cycles of action research, the participants produced a number of iterations of such questions, which were refined across a two-year period.Research limitations/implicationsWhile it is too early to tell if the issues leading to the lower retention rate of pre-service teachers that prompted the project have been reduced in any significant way, the researchers suggest that thinking about these initial encounters can have an impact on the way mentors and mentees go on to build a relationship.Originality/valueThe authors found that there is very little research in the field of teacher education which looks at initial encounters between mentors and mentees, and thus make an original contribution to the mentoring literature.

scholarly journals Developing collaborative interorganizational relationships: an action research approach

2020 ◽  
Vol 26 (1/2) ◽  
pp. 17-28 ◽  
Author(s):  
Sandra G.L. Schruijer
Keyword(s):  
Action Research ◽  
Group Dynamics ◽  
Organization Development ◽  
Design Methodology ◽  
Interorganizational Relationships ◽  
Organizational Psychology ◽  
Research Approach ◽  
Research Projects ◽  
Content Type ◽  
Action Research Approach

Purpose This paper aims to address the group dynamics that evolve when representatives from various organizations come together to develop and work on a joint goal. Its aim is to share the author’s learnings when it concerns the understanding of the group dynamics of interorganizational relationships and the development of collaboration between these organizations. Design/methodology/approach The perspective taken draws on social and organizational psychology, systems psychodynamics and organization development. Findings The paper concludes with reflections on generic learnings about collaboration, its dynamics and its development. Originality/value Various action research projects are presented that have been conducted in different sectors.

Integrating sustainable development into operations management courses

2011 ◽  
Vol 12 (3) ◽  
pp. 236-249 ◽  
Author(s):  
Peter Fredriksson ◽  
Magnus Persson
Keyword(s):  
Sustainable Development ◽  
Action Research ◽  
Operations Management ◽  
Design Methodology ◽  
Research Approach ◽  
Teacher Competence ◽  
Content Type ◽  
Action Research Approach ◽  
University Of Technology

PurposeIt is widely acknowledged that aspects of sustainable development (SD) should be integrated into higher level operations management (OM) education. The aim of the paper is to outline the experiences gained at Chalmers University of Technology in Sweden from integrating aspects of SD into OM courses.Design/methodology/approachThe paper is based on the authors' experiences from teaching at Chalmers University of Technology, and the integration of SD into OM courses. The paper thus relies on an action research approach, similar in many ways to other papers in the field.FindingsThe paper outlines several similarities between the fields of SD and OM. Although the results show that several challenges must be overcome when integrating the fields in courses. The challenges – that are scrutinized through the use of existing literature – relate to the scope differences between the fields, lack of SD aspects in OM text books, and misfit between needs and teacher competence, support, and course structures.Originality/valueThe paper adds understanding by specifically addressing the integration of SD into OM courses. Universities and teachers within the field can consider the challenges outlined when integrating the two fields in courses.

Evaluation of an action research project in workforce development and organisational change: Healthy Ageing—Nutrition

2008 ◽  
Vol 8 (1) ◽  
pp. 11-19 ◽  
Author(s):  
Gwyneth M Jolley
Keyword(s):  
Action Research ◽  
Workforce Development ◽  
Organisational Change ◽  
Healthy Ageing ◽  
Evaluation Methodology ◽  
Research Approach ◽  
Action Research Project ◽  
Research Project ◽  
Action Research Approach

This article reports on the evaluation of an action research project designed to support workforce development in the promotion of healthy nutrition for older people. The evaluation methodology was grounded by the action research approach of the project and focused on case studies of the 10 partner organisations. Findings indicate that the Healthy Ageing—Nutrition Project has resulted in a large increase in awareness and knowledge about healthy ageing and nutrition in the case study organisations, and to a lesser extent, in the broader health and aged care sectors. For the case study organisations it seems likely that transformational change has been made through the project's work of building capacity, mediating and facilitating change and providing resources. Support at board and management level, as well as thoughtful development of the workforce, were critical success factors in bringing about organisational change. The main challenge was identified as time and resources needed. Follow-up evaluation of the health outcomes from nutritional assessment, screening and intervention should also be implemented in order to provide further evidence of the value of this effort.

scholarly journals Intergenerational communication barriers and pitfalls of business families in transition—a qualitative action research approach

2020 ◽  
Vol 25 (3) ◽  
pp. 515-532 ◽  
Author(s):  
Anita Zehrer ◽  
Gabriela Leiß
Keyword(s):  
Action Research ◽  
Change Process ◽  
Single Case ◽  
Communication Barriers ◽  
Future Research ◽  
Intergenerational Communication ◽  
Research Approach ◽  
Content Type ◽  
Beneficial Effects ◽  
Action Research Approach

PurposeThis paper aims to explore the pertinent issues, barriers and pitfalls of intergenerational communication in business families during their leadership succession period.Design/methodology/approachBuilding on relational leadership theory, the paper makes use of an action research approach using a qualitative single case study to investigate communication barriers and pitfalls in business transition.FindingsThrough action research, interventions were taken in the underlying case, which increased the consciousness, as well as the personal and social competencies of the business family. Thus, business families stuck in ambivalent entanglement understand their underlying motives and needs within the change process, get into closer contact with their emotional barriers and communication hindrances, which is a prerequisite for any change, and break the succession iceberg phenomenon.Research limitations/implicationsFuture research should undertake multiple case studies to validate and/or modify the qualitative methods used in this action research to increase the validity and generalizability of the findings.Practical implicationsGiven the large number of business families in transition, our study shows the beneficial effects action research might have on business families’ communication behavior along a change process. The findings might help other business families to understand the value of action research for such underlying challenges and decrease communication barriers.Originality/valueThis is one of the few studies to have addressed intergenerational communication of business families using an action research approach.

Exploring the complexities of validity claims in action research

2007 ◽  
Vol 30 (5) ◽  
pp. 381-390 ◽  
Author(s):  
Peter McInnes ◽  
Paul Hibbert ◽  
Nic Beech
Keyword(s):  
Action Research ◽  
Design Methodology ◽  
Research Process ◽  
Language Games ◽  
Research Setting ◽  
Action Research Project ◽  
Content Type ◽  
Validity Claims ◽  
Practical Implications

PurposeThe paper aims to explore the problematics of validity that are inherent to the conduct of an action research project because of the disparate language games of both practitioners and academics.Design/methodology/approachAn exploration is offered of the tensions between different understandings of a research setting at different stages of the research process.FindingsIn each phase of the research there are a number of tensions between different epistemological assumptions about the “reality” of the research setting. Validity is not, therefore, about capturing a singular objective picture of the organisation, but rather it is produced through the negotiation of a temporary intersection of language games.Research limitations/implicationsThe paper provides a framework for understanding the role of the researcher in the research process and the issues underlying validity claims made from different epistemological positions.Practical implicationsThe paper provides insights in to the mechanisms through which practitioners and academics come to understand each other and the limitations of this knowledge.Originality/valueThe article raises awareness of the different normative assumptions at play within a variety of action research contexts.

Making and measuring “good” HR practice in an SME: the case of a Yorkshire bakery

2013 ◽  
Vol 36 (2) ◽  
pp. 128-147 ◽  
Author(s):  
Liz Doherty ◽  
Ann Norton
Keyword(s):  
Action Research ◽  
Design Methodology ◽  
Participant Observation ◽  
Good Practice ◽  
Original Model ◽  
Structured Interviews ◽  
Action Research Project ◽  
Content Type ◽  
The Impact ◽  
The Relationship

Purpose – The purpose of this paper is to understand how “good” HR practice is characterised in SMEs and what the drivers are for adopting this good practice. The paper also explores methods for measuring the impact of HR practice which are helpful and realistic in the context of an SME. Design/methodology/approach – The research was carried out in one SME, a bakery based in South Yorkshire. It was an action research project which utilised semi-structured interviews, participant observation on the factory floor and analysis of company documentation in the diagnosis phase. In addition, reflections on action interventions have informed the findings, together with post-project, semi-structured interviews with key actors three years after the completion of the project. Findings – The drivers of good HR practice were found to be size, market position, external “coercive networks”, presenting issues, the ideology of the managing director and the energy of an HR champion. The findings demonstrate that the impact of “good” HR practice can be best evaluated in SMEs through one-shot, cost-based metrics or more strategic qualitative measures. Originality/value – The paper develops an original model to show the relationship between the drivers, the HR practices adopted and measurable outcomes. This makes an important contribution to the debate about HRM within SMEs and it has practical value for informing the development of good HR practice in SMEs.

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