Coping with the COVID-19 crisis: an analysis of Twitter communication of companies

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sabrina Chong ◽  
Mahmood Momin
Keyword(s):  
New Zealand ◽  
Empirical Evidence ◽  
Coping Strategy ◽  
Asia Pacific ◽  
Content Type ◽  
Individual Level ◽  
Product Service ◽  
Pacific Country ◽  
Asia Pacific Country ◽  
Organisational Level

Purpose The purpose of this paper is to investigate how New Zealand listed companies communicate COVID-19 related concerns on Twitter during the pandemic through various coping expressions and strategies. Design/methodology/approach A thematic content analysis was conducted to analyse COVID tweets based on Gaspar et al.’s (2016) coping strategy framework. Findings Six major COVID-19-related concerns communicated by New Zealand companies were found, with product/service being the most tweeted concern. Various coping expressions and strategies were demonstrated by the companies to address these concerns. Information sharing strategy was found to be the most common coping strategy implied in all six of these concerns. Research limitations/implications The paper contributes to the scant literature in crisis communication by providing empirical evidence on how COVID-19-related concerns, coping expressions and strategies were communicated by New Zealand companies. Originality/value While extant coping research generally examined coping expressions and strategies in Western countries and at an individual level, this paper examines coping communication at organisational level in an Asia-Pacific country. As per the researchers’ knowledge, this is a novel attempt that provides empirical evidence on corporate coping communication in an Asia-Pacific country during the COVID-19 pandemic.

scholarly journals Green human resource management

2020 ◽  
Vol 41 (7) ◽  
pp. 1041-1060 ◽  
Author(s):  
Azadeh Shafaei ◽  
Mehran Nejati ◽  
Yusmani Mohd Yusoff
Keyword(s):  
Positive Outcome ◽  
Theory And Practice ◽  
Research Model ◽  
Online Questionnaire ◽  
Content Type ◽  
Individual Level ◽  
Study Approach ◽  
The Individual ◽  
Green Human Resource Management ◽  
Organisational Level

PurposeThe study aimed to provide insights on antecedent and outcome of green HRM at the organisational level and the outcome of green HRM at the individual level. It also sought to examine the mechanism through which green HRM would lead to employees’ positive outcome.Design/methodology/approachA quantitative study design using a two-study approach was employed to collect and analyse the data. For study 1, 206 hotels from Malaysia were included in analysis at the organisational level, while in study 2 at the individual level, 508 employees from different sectors provided insights through an online questionnaire. For both studies, partial least squares (PLS–SEM) was used to assess the research model.FindingsAll the proposed hypotheses were supported. Specifically, at the organisational level, organisational environmental culture is positively related to green HRM, and green HRM management positively associates with organisation's environmental performance. At the individual level, green HRM positively influences employees' job satisfaction, and meaningfulness through work is a strong mediator in this relationship.Originality/valueThis study is significant as it contributes to both theory and practice by providing fresh insights on green HRM and its antecedent and outcomes at two levels (organisational and individual) and across two economies (emerging and developed). It also sheds some light on the outcome of green HRM at the employee level which is an area that is still under-researched. By focusing on meaningfulness through work as an important factor, the study contributes to better understanding of green HRM and employees’ positive outcomes.

Urban management, destination management and urban destination management: a comparative review with issues and examples from New Zealand

2015 ◽  
Vol 1 (1) ◽  
pp. 1-17 ◽  
Author(s):  
Douglas G. Pearce
Keyword(s):  
New Zealand ◽  
Empirical Evidence ◽  
Design Methodology ◽  
Ad Hoc ◽  
Urban Management ◽  
Content Type ◽  
Comparative Review ◽  
Multiple Actors

Purpose – The purpose of this paper is to first outline the central thrust of two currently non-convergent but intrinsically related streams of research – urban management and destination management – and explore the links between them. Both require an approach which coordinates and integrates multiple actors and functions in dynamic settings. Design/methodology/approach – The paper then analyses empirical examples from three New Zealand cities to illustrate relationships between destination management and urban management in practice. Findings – These cases show that without being labelled as such, quite a lot of activity takes place which reflects dimensions of both destination management and urban management, especially in terms of integration and coordination. This raises questions of just what constitutes destination management, a series of discrete ad hoc actions or some broader vision and framework. Originality/value – Empirical evidence from the three New Zealand cities shows that, with the exception of Dunedin, destination management is not a term or a concept that is explicitly used there. Nevertheless, without being labelled as such, in practice there is quite a lot of activity taking place which reflects dimensions of both destination management and urban management, especially in terms of integration and coordination.

New Zealand talks will test new trade agenda

2018 ◽  
Keyword(s):  
United Kingdom ◽  
New Zealand ◽  
South Korea ◽  
Asia Pacific ◽  
Content Type ◽  
The Eu

Significance For New Zealand, the agreement is a critical addition to its FTAs, which include the yet-to-be-ratified Comprehensive and Progressive Trans-Pacific Partnership (CPTTP). For the EU, the agreement, along with one being negotiated simultaneously with Australia (and in addition to FTAs with Japan, Singapore, South Korea and Vietnam) will enhance its Asia-Pacific presence. Impacts New Zealand will also seek an FTA with the post-Brexit United Kingdom; prospects are positive given economic complementarities. Australia and New Zealand have deep economic links: talks for their individual FTAs with the EU will influence each other. EU “geographical indicators” requirements mean New Zealand producers face renaming products, notably cheese and wine.

The absorptive capacity process: an exposition and update

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Andy Susilo Lukito-Budi ◽  
Nurul Indarti ◽  
Kusdhianto Setiawan
Keyword(s):  
Empirical Evidence ◽  
Absorptive Capacity ◽  
Cognitive Learning ◽  
Future Research ◽  
Process Step ◽  
Content Type ◽  
Moderating Variables ◽  
Individual Level ◽  
Wald Tests ◽  
The Individual

PurposeThis study investigates the development of absorptive capacity. Using an integrated cognitive learning perspective, this study provides empirical evidence about the conceptual absorptive capacity model through examining the full process step by step. Two groups of moderating variables were studied—namely, social integration and appropriability—to examine their impact on the process.Design/methodology/approachThis study employed a longitudinal study from a community service program (Kuliah Kerja Nyata) at Universitas Gadjah Mada, Yogyakarta, Indonesia, by using surveys at the beginning and the end of the project. Of 492 teams from 2,444 students participated in the study. Each individual within a team had at least one project assigned to him/her during the project. The absorptive capacity process was examined through six consecutive models and analysed using hierarchical linear modelling. The moderating variables were tested using the Moderated Regression Analysis and Wald tests.FindingsThe study confirms the full cycle of absorptive capacity as an independent, dynamic and complex process; it involves acquiring, assimilating, transforming and exploiting sequencing variables from the individual level to the team level and vice versa using feed-forward and feedback mechanisms adopted from the 4I framework of organisational learning. However, the roles of the moderating variables are still inconclusive due to some possible factors, which were also reflected by the U-phenomenon.Originality/valueThis study provides vital support to the learning theory as well as to the organisation learning concept. This study also reveals empirical evidence about the unsupported moderating variables behave during a project cycle, such as what they function, how they evolve and what we should do about the moderating factors during a project. The findings of this study provide practical suggestions and highlight areas for future research.

Implications of GHRM on organisational citizenship behaviour: the mediating role of enablers of green culture

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Paul Kivinda Muisyo ◽  
Su Qin ◽  
Thu Hau Ho ◽  
Mercy Muthoni Julius ◽  
Tsirinirinantenaina Barisoava Andriamandresy
Keyword(s):  
Employee Empowerment ◽  
Manufacturing Companies ◽  
Peer Involvement ◽  
Content Type ◽  
Individual Level ◽  
Mediating Role ◽  
Green Human Resource Management ◽  
Organisational Level ◽  
Level Of Analysis

PurposeThe purpose of this research is to examine how firms can build collective organisational citizenship behaviour towards the environment (OCBE) from green human resource management (GHRM) practices. The study tests how the three main aspects of GHRM, namely green abilities, green motivation and green opportunities, give rise to the enablers of green culture (EGC). The study further tests how each of the EGC (leadership emphasis, message credibility, peer involvement and employee empowerment) leads to the development of OCBE at the organisational level of analysis.Design/methodology/approachData were collected from Taiwanese manufacturing companies with a target of departmental heads. The authors managed to get 284 valid responses and analysed the data using path analysis on Stata12.FindingsThe study findings suggest that GHRM practices that include developing green abilities, green motivation and green opportunities support the development of the EGC. The EGC include leadership emphasis, message credibility, peer involvement and employee empowerment. It was, however, found that green abilities do not support the development of message credibility. It was further found the EGC lead to the development of collective OCBE except for peer involvement.Originality/valueThe authors propose an original concept of EGC in the context of Taiwanese manufacturing firms. This paper is amongst the pioneer papers to test the OCBE at organisational level. The authors also develop an integrated conceptual framework upon which firms can use in order to build OCBE at organisational level. Previous studies have examined OCBEs at employee/individual level.

scholarly journals Gendered and diversified? Leadership in global hospitality and tourism academia

2020 ◽  
Vol 32 (6) ◽  
pp. 2257-2282
Author(s):  
Irina Gewinner
Keyword(s):  
Ethnic Diversity ◽  
Academic Leadership ◽  
Global Perspective ◽  
Asia Pacific ◽  
Quantitative Methodology ◽  
Content Type ◽  
Individual Level ◽  
The Usa ◽  
Hospitality And Tourism ◽  
The Uk

Purpose This paper aims to represent a unique and original piece of research on full professors in global hospitality and tourism academia. Aimed at revisiting academic leadership, this study identifies its components and gains insight into the so far understudied dimensions of diversity in academic contexts worldwide. Design/methodology/approach This study examines the careers of senior researchers (R3 and R4, according to European Commission) in hospitality and tourism, with special attention given to diversity. Based on quantitative methodology and a standardised online search, it uses individual-level data to give insights into dimensions of academic leadership. Full professors from the UK, the USA, German-speaking countries (Germany, Austria and Switzerland) and the Asia-Pacific region (Australia, New Zealand, China, Malaysia, Singapore and South Korea) build the sample. Findings Academic leadership in hospitality and tourism academia is not yet fully tied to cooperation with industry, as predicted by the “Triple Helix” model. Currently, the majority of the intellectual component constitutes academic leadership, outweighing administrative and innovative angles. Gender, age and ethnic diversity are underrepresented. While some regions can be considered sealed to ethnic diversity, others are more open and attract international scholars. Originality/value Rooted in interdisciplinary explanations, this study is the first of its kind to consider various diversity dimensions of academic leadership from a global perspective. It not only enriches the notion of academic leadership but also provides several practical implications and suggestions for further research.

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