Competently skilled human capital through education for the hospitality and tourism industry

2020 ◽  
Vol 12 (2) ◽  
pp. 175-184
Author(s):  
Mark Kasa ◽  
Joey Kho ◽  
Danial Yong ◽  
Kashif Hussain ◽  
Patrick Lau
Keyword(s):  
Human Capital ◽  
Tourism Industry ◽  
Education Sector ◽  
Research Approach ◽  
Capital Theory ◽  
Content Type ◽  
Tourism Education ◽  
Hospitality And Tourism ◽  
Hospitality And Tourism Industry ◽  
Hospitality And Tourism Education

Purpose This study aims to explore the viability of the curricula offered by a university specialising in hospitality and tourism education in Kuching, Sarawak. The study also aims to explore the relevance and application of the hospitality and tourism education curricula to the needs of the Sarawak hospitality and tourism industry. Design/methodology/approach Grounded in human capital theory, the article highlights the importance of education in facilitating competently skilled human capital. Using a qualitative research approach, the outcomes indicate that the curricula offered by the hospitality and tourism education sector does meet the basic industry needs in Sarawak. Findings The outcomes suggest that the education sector should adopt a work-based learning model as this is shown to be an effective approach to enhancing practical relevance and competency. Originality/value There is insufficient empirical evidence on the exact set of skills and knowledge needed by an individual to be competently skilled in response to the needs of the hospitality and tourism industry in Sarawak.

Reflections on the theme issue outcomes

2020 ◽  
Vol 12 (2) ◽  
pp. 213-219
Author(s):  
Kashif Hussain ◽  
Neethiahnanthan Ari Ragavan ◽  
Thienming Tang ◽  
Low Chris Kam Loong ◽  
Richard Teare
Keyword(s):  
Tourism Industry ◽  
Theme Issue ◽  
Content Type ◽  
Professional Attitude ◽  
Starting Point ◽  
Tourism Education ◽  
Hospitality And Tourism ◽  
Hospitality And Tourism Industry ◽  
Hospitality And Tourism Education ◽  
Selection Of

Purpose The purpose of this paper is to profile the Worldwide Hospitality and Tourism Themes theme issue “The way forward: how is Malaysian hospitality and tourism education working with industry?” with reference to the experiences of the theme editors and writing team. Design/methodology/approach Structured questions were used to enable the theme editors to reflect on the rationale for the theme issue question, the starting point, the selection of the writing team and material and the editorial process. Findings Malaysia’s hospitality and tourism industry is facing an acute shortage of skilled employees, accentuated by the fact that jobs in the industry are not broadly appealing to Malaysians. Practical implications The hospitality and tourism industry in Malaysia wants to employ graduates with a professional attitude and mindset, and to secure this objective, a greater focus on work-based learning is needed. Originality/value The paper draws on discussion and applied research to explore the hospitality and tourism industry–education collaboration in Malaysia and the ways in which employability and retention can be enhanced by a greater emphasis on work-based learning.

Raising standards for hospitality and tourism education in Malaysia

2020 ◽  
Vol 12 (2) ◽  
pp. 199-206
Author(s):  
Kashif Hussain ◽  
Abdul Murad Ahmad ◽  
Neethiahnanthan Ari Ragavan ◽  
Quee Ling Leong
Keyword(s):  
Higher Education ◽  
Tourism Industry ◽  
Private Higher Education ◽  
Ministry Of Education ◽  
Content Type ◽  
Secondary Sources ◽  
Awareness Campaigns ◽  
Tourism Education ◽  
Hospitality And Tourism ◽  
Hospitality And Tourism Education

Purpose The purpose of this paper is to present a briefing on milestones of Malaysia Centre of Tourism and Hospitality Education (MyCenTHE) regarding its role as a nation-building exercise in developing human capital talent for future sustainable hospitality and tourism in Malaysia. Under a national initiative by the ministry of education, hospitality and tourism educational institutes in the country have set out to better prepare graduates for industry. MyCenTHE aspires to build a hospitality and tourism cluster (threefold) so that Malaysia is able to increase its annual output of hospitality and tourism personnel from 20,000 in 2009 to 50,000 in 2020 and increase the share of graduates with diploma- or degree-level awards from 13% to 50% by 2020. These expectations can only be achieved by creating a sustainable pool of workers for this sector. It was in this context for which “MyCenTHE” was conceived. Design/methodology/approach The current study is based on documentary analysis of secondary sources, qualitative in nature, and presents a case study of MyCenTHE with its key accomplishments in promoting hospitality and tourism education in Malaysia. Findings The hospitality and tourism industry in Malaysia is set to create 600,000 new job opportunities and in so doing, will need many more skilled, work-ready graduates in the coming decade. This paper highlights the collective efforts of the private higher education sector together with some selected public institutions (polytechnics) under the umbrella of the ministry of education through the MyCenTHE platform in promoting hospitality and tourism education nationwide via national awareness campaigns, conferences, skill competitions, seminars, forums and corporate social responsibility projects. Originality/value This paper is of value in its own context and in particular support from ministry and related authorities, 26 institutions of higher education working together, approaches to hundreds of local schools and thousands of audiences/participants in awareness campaigns.

scholarly journals Importance of Garni Activities in the Sustainable Tourism: A Case Study of Hotels

2021 ◽  
Vol 11 (3) ◽  
Author(s):  
Javeed Ahmad Ganai
Keyword(s):  
Sustainability Education ◽  
Tourism Industry ◽  
Tourism Education ◽  
Food And Beverage ◽  
Hospitality And Tourism ◽  
Hospitality And Tourism Industry ◽  
Future Direction ◽  
Sustainability Principles ◽  
Hospitality And Tourism Education

This article provides a broad overview of sustainability in the hospitality and tourist business, as well as content information on sustainability that could be useful in hospitality and tourism education. The study focuses on the following question in particular: What role does sustainability education play in the hospitality and tourism industry? Themes in sustainability education are recognised in the accommodation, meetings and events, and food and beverage sectors, as well as implementations of sustainability principles in hospitality and tourism operations and perspectives on the future direction of sustainability education in this subject.

The advancement of hospitality and tourism education in Malaysia

2020 ◽  
Vol 12 (2) ◽  
pp. 145-153
Author(s):  
Abdul Murad Ahmad ◽  
Kashif Hussain ◽  
Erdogan Ekiz ◽  
Thienming Tang
Keyword(s):  
Design Methodology ◽  
Research Question ◽  
Research Approach ◽  
Content Type ◽  
Hospitality Education ◽  
Foreign Companies ◽  
Tourism Education ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality ◽  
Hospitality And Tourism Education

Purpose The purpose of this paper is to explore some of the ways in which hospitality and tourism education in Malaysia is working with the Malaysian Industry 4.0 framework. Design/methodology/approach A qualitative research approach was used to conduct 30 interviews with respondents working for academic institutions and local or foreign companies. Findings The analysis of data helped to identify themes relating to current foreign partnerships within this area of industry. Originality/value Through the resolution of this research question, specific recommendations for policymakers and stakeholders are made, which, if implemented, may facilitate further improvements in tourism and hospitality education in support of industry in Malaysia.

Reflections on the theme issue outcomes

2016 ◽  
Vol 8 (2) ◽  
pp. 251-256
Author(s):  
Richard Teare
Keyword(s):  
Human Capital ◽  
Workforce Development ◽  
Tourism Industry ◽  
Theme Issue ◽  
Human Capital Development ◽  
Content Type ◽  
Starting Point ◽  
Hospitality And Tourism ◽  
Hospitality And Tourism Industry ◽  
Capital Development

Purpose This paper aims to profile the Worldwide Hospitality and Tourism Themes issue “What are the issues facing human capital development in the hotel industry in Nigeria and how might they be addressed?” with reference to the experiences of the theme editors, contributors from industry and academia and the theme issue outcomes. Design/methodology/approach This paper uses structured questions to enable the theme editors to reflect on the rationale for their theme issue question, the starting-point, the selection of the writing team and material and the editorial process. Findings Concerns have been raised about the absence of a strategic government policy for human capital development in Nigeria’s tourism sector, a task that individual businesses address in a fragmented and inefficient manner – and sometimes not at all. Likewise, a weak regulatory framework has given rise to imbalances in the employment relationship and business operations that do not create an enabling environment, a primary condition for developing knowledge, skills and attitude to acceptable service levels. Practical implications This paper reflects a sustained dialogue between leading Nigerian academics and senior industry practitioners about the barriers to workforce development and ways of unlocking the potential that exists for employment and professional development in hospitality and tourism. Originality/value This paper reports on the first comprehensive set of discussions between academics and practitioners about the human capital development challenges facing the hospitality and tourism industry in Nigeria. Specifically, the theme issue identifies key action steps needed to keep pace with industry development in Nigeria – the largest and fastest growing market in Africa.

Responsible tourism in Cyprus: the rhetoric and the reality

2014 ◽  
Vol 6 (1) ◽  
pp. 10-26 ◽  
Author(s):  
Anna Farmaki ◽  
Panayiotis Constanti ◽  
Irene Yiasemi ◽  
Phidias Karis
Keyword(s):  
Tourism Industry ◽  
Integrated System ◽  
Research Approach ◽  
Successful Implementation ◽  
Content Type ◽  
Tourism Management ◽  
Holistic Understanding ◽  
Hospitality And Tourism ◽  
Hospitality And Tourism Industry ◽  
Responsible Tourism

Purpose – This paper aims to provide an overview of the approaches that industry stakeholders follow towards responsible tourism in Cyprus and to address the challenges that responsible tourism management faces in a mass tourism destination. Design/methodology/approach – In doing so, the paper discusses the concept of responsible tourism and its application in the hospitality and tourism industry. A qualitative research approach was followed whereby roundtable discussions between industry leaders and hospitality educators were initiated in order to identify key challenges. In addition, secondary research was performed with relevant data presented in the paper being previously collected by the CSTI (Cyprus Sustainable Tourism Initiative). Findings – Findings reveal that responsible tourism adoption in Cyprus is minimal. Several challenges have been identified as barriers to adoption and successful implementation including poor understanding of the concept, lack of awareness, limited budget, lack of coordination of activities and the absence of an integrated system to ensure cooperation and of a monitoring mechanism. Practical implications – The paper will be of immense value to industry practitioners as it represents a holistic understanding of the challenges facing hospitality and tourism industry stakeholders in terms of the implementation of responsible tourism practice. Propositions are made regarding the maximisation of the benefits of responsible tourism. Originality/value – The paper draws on sustainability issues in an attempt to shed light on the role of responsible tourism in the hospitality and tourism industry in Cyprus and consequently advances knowledge on responsible tourism management offering value to academics practitioners and students alike.

scholarly journals Teachers’ Training Course Using Synchronous Conferencing Tools for Hospitality and Tourism Education in Vietnam: A Constructivist Approach

2021 ◽  
Vol 11 (5) ◽  
pp. 229-234
Author(s):  
Thanh-Thao Luong ◽  
◽  
Eunyoung Kim
Keyword(s):  
Course Design ◽  
Tourism Industry ◽  
Constructivist Teaching ◽  
Training Course ◽  
Tourism Education ◽  
Hospitality And Tourism ◽  
Online Pedagogies ◽  
Hospitality And Tourism Industry ◽  
Hospitality And Tourism Education ◽  
Synchronous Conferencing

Despite its significant damage to the hospitality and tourism industry, the pandemic of COVID-19 indeed has reinforced the needs for not only the hospitality and tourism education, but also the whole educational system of Vietnam, to make use of technological innovations in education, among which synchronous conferencing tools are currently utilized for changing their mode from physical classroom to online learning. This study adopts the constructivist approaches to propose a training course designed to enhance the skills needed for teaching with synchronous conferencing technology for teachers in Vietnam's hospitality and tourism institutions. We based on the current literature to identify the necessary skills to implement classes via synchronous conferencing environments. We also selected and designed learning activities to translate constructivist teaching theory into online pedagogies. Although it needs to be evaluated in further studies, this course design is expected to contribute to the growing literature on methods to improve instructors’ readiness to teach in virtual classrooms.

State of the Canadian hospitality and tourism industry

2017 ◽  
Vol 9 (4) ◽  
pp. 381-390
Author(s):  
Chandana (Chandi) Jayawardena ◽  
Altaf Sovani ◽  
Alanna MacDonald
Keyword(s):  
Tourism Industry ◽  
Theme Issue ◽  
Content Type ◽  
Tourism Marketing ◽  
The Past ◽  
Labour Shortage ◽  
Hospitality And Tourism ◽  
Hospitality And Tourism Industry ◽  
Marketing Budgets ◽  
Practical Implications

Purpose This paper aims to provide a backdrop to the Worldwide Hospitality Themes (WHATT) theme issue (volume 9, issue 4) on aspects of the hospitality and tourism industry of Canada. Design/methodology/approach Canadian hospitality and tourism educators and their counterparts in the industry have collaborated periodically to discuss the challenges they face and to find practical solutions. Outcomes of ten key initiatives in Canada during the past 15 years that brought leaders of the hospitality and tourism industry and academia together to create 50 academic papers are summarized. Findings This paper provides key information on Canada, its people, its economic conditions and the challenges of the five sectors of the tourism industry in Canada. By introducing the main challenges faced by each sector, this paper provides a foundation for the other articles that follow in this WHATT theme issue. Practical implications Canadian tourism is losing ground, tourism marketing budgets are significantly reducing and there is a labour shortage crisis which are identified as key challenges requiring urgent attention. In conclusion, the authors suggest practical solutions. Originality/value Readers who are interested in the Canadian hospitality and tourism industry will find this paper to be of interest.

Going digital is the only way forward for the Indian hospitality and tourism industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sandeep Munjal ◽  
Anjana Singh
Keyword(s):  
Customer Experience ◽  
Tourism Industry ◽  
Theme Issue ◽  
Content Type ◽  
Digital Era ◽  
Use Of Technology ◽  
Rapid Pace ◽  
Hospitality And Tourism ◽  
Hospitality And Tourism Industry

Purpose The purpose of this paper is to review and summarize the theme issue outcomes in relation to the strategic question: How is the hospitality and tourism industry in India responding to the dynamic digital era? Design/methodology/approach This paper draws on the findings of the theme issue contributors to identify the response of the Indian hospitality and tourism industry towards the rapid pace of digitization and use of technology. Findings The summary highlights the research on various facets of digital push with respect to marketing of products and services, role of data analytics, use of technology tools in operations to impact customer experience. It has implications for industry practitioners, researchers and policymakers. Practical implications It is quite clear that technology needs to be embraced by the hospitality and tourism Industry in India at a faster pace to compete well globally, deployment of digital technology has potential to positively impact efficiencies and quality of customer experience. There are huge implications for how digital marketing is going to become a critical part of the marketing strategy at large. Originality/value The research in this theme provides insight from both practitioner and academic perspectives provide a take on the ground realities with respect to how the hospitality and tourism businesses in India are changing how they work in the digital era.

A critical review of smart hospitality and tourism research

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rob Law ◽  
Huiyue Ye ◽  
Irene Cheng Chu Chan
Keyword(s):  
Supply And Demand ◽  
Relevant Literature ◽  
Tourism Industry ◽  
Tourism Research ◽  
Content Type ◽  
Balanced Development ◽  
Comprehensive Knowledge ◽  
Hospitality And Tourism ◽  
Hospitality And Tourism Industry ◽  
Practical Implications

Purpose This study aims to build a comprehensive knowledge structure of smart hospitality and tourism research. Design/methodology/approach Content analysis is carried out on the themes of pertinent research from the perspectives of customers, suppliers, technology and policymakers. Findings Results show that over half of the reviewed articles are carried out from the perspective of customers, while those of suppliers, technology and policymakers are less discussed. The unbalanced number of articles reveals an evident mismatch between the supply and demand. Practical implications Findings provide theoretical and practical implications from different perspectives. Collaboration among various stakeholders is also advocated to achieve sustainable and balanced development of the smart hospitality and tourism industry. Originality/value This study contributes to smart hospitality and tourism research through an in-depth review of relevant literature. Based on the findings, the identified research gaps provide potential directions for future knowledge development.

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