A Comparison of the Influence of Social Factors and Technological Factors on Adoption and Usage of Knowledge Management Systems

2010 ◽  
Author(s):  
Andrea J. Hester
Keyword(s):  
Knowledge Management ◽  
Social Factors ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Technological Factors

Knowledge Management Systems Diffusion in Chinese Enterprises

2010 ◽  
pp. 1370-1385 ◽  
Author(s):  
One-Ki ("Daniel") Lee ◽  
Mo ("Winnie") Wang ◽  
Kai H. Lim ◽  
Zeyu ("Jerry") Peng
Keyword(s):  
Knowledge Management ◽  
Diffusion Process ◽  
Social Factors ◽  
Organizational Knowledge ◽  
Cultural Factors ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Chinese Enterprises ◽  
Holistic View ◽  
Practical Guidance

With the recognition of the importance of organizational knowledge management (KM), researchers have paid increasing attention to knowledge management systems (KMS). However, since most prior studies were conducted in the context of Western societies, we know little about KMS diffusion in other regional contexts. Moreover, even with the increasing recognition of the influence of social factors in KM practices, there is a dearth of studies that examine how unique social cultural factors affect KMS diffusion in specific countries. To fill in this gap, this study develops an integrated framework, with special consideration on the influence of social cultures, to understand KMS diffusion in Chinese enterprises. In our framework, we examine how specific technological, organizational, and social cultural factors can influence the three-stage KMS diffusion process, that is, initiation, adoption, and routinization. This study provides a holistic view of the KMS diffusion in Chinese enterprises with practical guidance for successful KMS implementation.

Knowledge Management Systems Diffusion in Chinese Enterprises

2011 ◽  
pp. 117-132
Author(s):  
One-Ki ("Daniel") Lee ◽  
Mo ("Winnie") Wang ◽  
Kai H. Lim ◽  
Zeyu ("Jerry") Peng
Keyword(s):  
Knowledge Management ◽  
Diffusion Process ◽  
Social Factors ◽  
Organizational Knowledge ◽  
Cultural Factors ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Chinese Enterprises ◽  
Holistic View ◽  
Practical Guidance

With the recognition of the importance of organizational knowledge management (KM), researchers have paid increasing attention to knowledge management systems (KMS). However, since most prior studies were conducted in the context of Western societies, we know little about KMS diffusion in other regional contexts. Moreover, even with the increasing recognition of the influence of social factors in KM practices, there is a dearth of studies that examine how unique social cultural factors affect KMS diffusion in specific countries. To fill in this gap, this study develops an integrated framework, with special consideration on the influence of social cultures, to understand KMS diffusion in Chinese enterprises. In our framework, we examine how specific technological, organizational, and social cultural factors can influence the three-stage KMS diffusion process, that is, initiation, adoption, and routinization. This study provides a holistic view of the KMS diffusion in Chinese enterprises with practical guidance for successful KMS implementation.

Distributed ‘Knowing in Practice' Enabled by Knowledge Management Systems

2017 ◽  
Vol 13 (4) ◽  
pp. 56-72
Author(s):  
Lakshmi Goel
Keyword(s):  
Knowledge Management ◽  
Qualitative Case Study ◽  
Knowledge Management System ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Distributed Work ◽  
Technological Factors ◽  
Geographically Dispersed ◽  
Set Up

Many companies set up operations offshore and complete projects by ‘worksharing' where responsibilities are split between geographically dispersed offices. This article looks at how knowledge management systems facilitate practices essential for collaborative, distributed work. A qualitative case study is conducted at a large multinational engineering, procurement and construction (EPC) company that has successfully implemented a knowledge management system. The study uses the framework of ‘knowing in practice' to the context of worksharing. This article contributes to the practice by providing specific suggestions that can be implemented from a social technical perspective to facilitate worksharing. Specifically, suggesting technological factors, and efforts needed by users and managers, in facilitating worksharing. This article contributes to research by applying the lens of ‘knowing in practice' to the context of worksharing.

Examining the Varying Influence of Social and Technological Aspects on Adoption and Usage of Knowledge Management Systems

2013 ◽  
pp. 142-158
Author(s):  
Andrea J. Hester
Keyword(s):  
Knowledge Management ◽  
Technology Implementation ◽  
Organizational Innovation ◽  
Diffusion Theory ◽  
Careful Consideration ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Technological Factors ◽  
Innovation Diffusion Theory ◽  
Factors Influencing

Knowledge management strives for effective capture and application of organizational knowledge, a resource imperative in sustaining organizations. To better achieve knowledge management initiatives, examination of factors influencing adoption and usage of knowledge management systems (KMS) are of great interest. Implementation of technological solutions considered organizational innovation is subject to potential problems of resistance, implying analysis of social factors equally important to technological factors. With Innovation Diffusion Theory as a foundation, this research examines factors influencing adoption and usage of KMS. The model is extended to include Reciprocity Expectation, an important factor affecting knowledge management processes. Results indicate that some factors are important in determining adoption while others are important for continued usage. This research emphasizes careful consideration and re-evaluation of both social and technological factors throughout all stages of technology implementation; more specifically, Reciprocity Expectation may be an important factor affecting length of adoption, but insignificant in determining continued usage.

Examining the Varying Influence of Social and Technological Aspects on Adoption and Usage of Knowledge Management Systems

2011 ◽  
Vol 1 (1) ◽  
pp. 49-65 ◽  
Author(s):  
Andrea J. Hester
Keyword(s):  
Knowledge Management ◽  
Technology Implementation ◽  
Organizational Innovation ◽  
Diffusion Theory ◽  
Careful Consideration ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Technological Factors ◽  
Innovation Diffusion Theory ◽  
Factors Influencing

Knowledge management strives for effective capture and application of organizational knowledge, a resource imperative in sustaining organizations. To better achieve knowledge management initiatives, examination of factors influencing adoption and usage of knowledge management systems (KMS) are of great interest. Implementation of technological solutions considered organizational innovation is subject to potential problems of resistance, implying analysis of social factors equally important to technological factors. With Innovation Diffusion, Theory as a foundation, this research examines factors influencing adoption and usage of KMS. The model is extended to include Reciprocity Expectation, an important factor affecting knowledge management processes. Results indicate that some factors are important in determining adoption while others are important for continued usage. This research emphasizes careful consideration and re-evaluation of both social and technological factors throughout all stages of technology implementation; more specifically, Reciprocity Expectation may be an important factor affecting length of adoption, but insignificant in determining continued usage.

Social Influence and Knowledge Management Systems Use: Evidence from Panel Data

MIS Quarterly ◽  
2013 ◽  
Vol 37 (1) ◽  
pp. 299-313 ◽  
Author(s):  
Yinglei Wang ◽  
◽  
Darren B. Meister ◽  
Peter H. Gray ◽  
◽  
...  
Keyword(s):  
Knowledge Management ◽  
Panel Data ◽  
Social Influence ◽  
Management Systems ◽  
Knowledge Management Systems

Utilizing a systematic literature review to develop an integrated framework for information and knowledge management systems

2017 ◽  
Vol 47 (2) ◽  
pp. 250-264 ◽  
Author(s):  
Chulatep Senivongse ◽  
Alex Bennet ◽  
Stefania Mariano
Keyword(s):  
Knowledge Management ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Value Added ◽  
Specific Area ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Content Type ◽  
Integrated Framework ◽  
Information And Knowledge Management

Purpose The purpose of this paper is to demonstrate the value of using a systematic literature review to develop an integrated framework for information and knowledge management systems. Design/methodology/approach First, the systematic literature review method is introduced, differentiating it from traditional literature reviews in terms of value-added and limitations. Second, this methodology is used in a research application focused on absorptive capacity internal capabilities with regard to the processes of acquisition, assimilation, transformation and exploitation. Third, an integrated framework for information and knowledge management systems is developed from this application. Findings The systematic literature review approach provides a rigor that can assist in reducing researcher bias while simultaneously enabling the definition of a precise scope of review, with a clear explanation of selection criteria with the objective to find and review all the studies that are relevant to the search definitions. As a research method, it effectively supports a qualitative, quantitative or mixed methodology. Research limitations/implications This methodology was applied to one specific area of research. Specific limitations include the availability of articles in subscribed databases and the analytical capabilities of the tools used for text mining and analytics. Originality/value This paper demonstrates the usefulness of the systematic literature review methodology in developing an integrated framework for analysis.

Use of Knowledge Management Systems and the Impact on the Acquisition of Explicit Knowledge

2008 ◽  
Vol 22 (2) ◽  
pp. 77-101 ◽  
Author(s):  
Holli McCall ◽  
Vicky Arnold ◽  
Steve G. Sutton
Keyword(s):  
Knowledge Management ◽  
Problem Solving ◽  
Knowledge Acquisition ◽  
Reference Materials ◽  
Explicit Knowledge ◽  
Experimental Methodology ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Use Of Knowledge ◽  
The Impact

ABSTRACT: In an era where knowledge is increasingly seen as an organization's most valuable asset, many firms have implemented knowledge-management systems (KMS) in an effort to capture, store, and disseminate knowledge across the firm. Concerns have been raised, however, about the potential dependency of users on KMS and the related potential for decreases in knowledge acquisition and expertise development (Cole 1998; Alavi and Leidner 2001b; O'Leary 2002a). The purpose of this study, which is exploratory in nature, is to investigate whether using KMS embedded with explicit knowledge impacts novice decision makers' judgment performance and knowledge acquisition differently than using traditional reference materials (e.g., manuals, textbooks) to research and solve a problem. An experimental methodology is used to study the relative performance and explicit knowledge acquisition of 188 participants partitioned into two groups using either a KMS or traditional reference materials in problem solving. The study finds that KMS users outperform users of traditional reference materials when they have access to their respective systems/materials, but the users of traditional reference materials outperform KMS users when respective systems/materials are removed. While all users improve interpretive problem solving and encoding of definitions and rules, there are significant differences in knowledge acquisition between the two groups.

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