Research on customer value oriented supply chain management strategies

Author(s):  
Zhang Chun-ping ◽  
Liu Xiu-qing
2019 ◽  
Vol 1 (1) ◽  
pp. 1-8
Author(s):  
Yusuf Tojiri ◽  
Imas Komariyah

This research was conducted in the Tannery Industry in Garut – Indonesia, about suplly chain management, research methods using qualitative method, with a single case study. In this case study researchers collecting data through observation, interviews and in-depth interviews with entrepreneurs, academics and expert tannery. Supply Chain Management, in this case, describe the process of delivery of the goods from the supplier, and then processed by the industry, the result posted by the distributor to the subscriber. The Supply Chain Management must provide a level of efficiency in the process of delivering customer value, so that customers can be more satisfied, or in other words from the center (supplier), Company, Chanels (distribution) and Customer (4C). Supply Chain Management will be effective in improving the competitiveness of the industry, either by the supplier of the raw material leather, leather chemicals, leather production machinery, spare parts, and also any other relevant parties if able to improve cooperation between the core industry, supporting industry, and related industry is strong, so each others corroborate (linkage), as well as the distribution of goods to the customer must be of high quality and on time.


2019 ◽  
Vol 1 (1) ◽  
pp. 68-87 ◽  
Author(s):  
Mohammed Belal Uddin ◽  
Bilkis Akhter

PurposeThe purpose of this paper is to investigate the institutional and significant competences that have allowed organizations to employ supply chain management (SCM) practices, the practices of SCM and the benefits of SCM practices for both buyers and suppers.Design/methodology/approachA theoretical model (including hypotheses) has been proposed regarding antecedents, SCM practices and outcomes of SCM. Using purposive sampling method, data were collected from different manufacturing, distributing, wholesaling and retailing organizations. Collected data were analyzed in a principal component analysis and structural equation modeling, including confirmatory factor analysis, and path analysis.FindingsThe empirical results provided supportive evidences in favor of the hypotheses and theoretical arguments except one hypothesis. This study did not a find positive relationship between organizational compatibility and SCM practices. The study found relationships between mutual trust and SCM practices, communication and SCM practices, and cooperation and SCM practices, which were positive and significant. Again, the relationships between SCM practices and competitive advantages, and SCM practices and long-term orientation and growth were also positive and significant.Practical implicationsPractitioners could also use the findings to align SCM with business strategy and gain an insight for better utilization of the available resources and technology to perform better.Originality/valueThis study will provide guidance as to the preconditions that need to be in place in order for a company to implement SCM with its suppliers and customers. It will remind practitioners to stay focused on the ultimate goals of SCM – lower costs, increased customer value and satisfaction, and, ultimately, competitive advantage.


2012 ◽  
Vol 433-440 ◽  
pp. 3101-3105
Author(s):  
Yan Ling Wang

Logistics supply chain system management is the integration of key business processes from end user through original logistics suppliers that provides products, services, and information that add value for customers and other stakeholders. Due to the emergence of the global economy and intensified competition, many modern firms in the industry have recognized the importance of managing their logistics supply chains for fast product introduction and service innovations to the markets since the introduction of the term logistics supply chain management. For improved competitiveness, many modern firms in the industry have embraced the logistics supply chain management to increase organizational effectiveness and achieve such organizational goals as improved customer value, better utilization of resources, and increased profitability, through suitable design and effective operating of logistics supply chain system.


2018 ◽  
Vol 7 (2) ◽  
pp. 29
Author(s):  
Azzam A. Abou-Moghli

An efficient supply chain management is essential for the survival of organizations in the present competitive business world. Without effectual supply chain management strategies, the performance of organizations deteriorates. To examine different strategies such as customer orientation, innovating strategy and technological innovation in the financial and non-financial performance of pharmaceutical firms. A path analysis study was conducted in which a questionnaire with regard to strategic management on supply chain and logistics was distributed amongst 10 pharmaceutical companies in Jordan. The results have revealed a positive and significant influence of customer-oriented strategies on the financial performance of companies. In contrast, the results show no significant impact of technological innovation on financial and non-financial performance of the pharmaceutical firms. However, there has been a significant correlation found between innovating strategies and the performance of the organizations. The study has asserted companies to focus and attempt more efforts to enhance their supply chain management strategies to upgrade their performance.


2018 ◽  
Vol 8 (2) ◽  
pp. 203
Author(s):  
Arfiani Nur Khusna ◽  
Fahmi Ardhi Nugraha

The cooperative is faced with the problem of how to keep the availability of goods in the warehouse sufficient, not experiencing upperstock or understock in the stock inventory system. The Supply Chain Management approach can help overcome the problem of availability of goods by integrating suppliers efficiently. The study aims to produce information about the stock of goods and the number of orders for the next period so that it can make a suitable budget plan. Collecting data is the first step and then designing the pattern of supply chain management flow, supply chain management strategies include the use of pareto ABC classification to give priority to supervision of inventory and determination of purchase points by calculating Economy Order Quantity (EOQ), process flow, implementation and testing. The system produces goods stock information that is able to provide accurate information about the remaining stock of goods in the warehouse along with calculation calculations for the purchase of each item at an economical price and amount, for the determination of product reorder time (Reorder Point), the average product lead time is 2 days, the usage rate per day for rice is 0.34 and the safety stock of rice is 20 sacks so that if the rice has reached the 3 point sack then the cooperative must re-order. The test results using usability test showed that 66.66% of the questions were able to be answered by the respondents and the test results between 65-84% were declared good so that the application was feasible and usable.


2018 ◽  
Vol 9 (3) ◽  
pp. 581
Author(s):  
Hossein AZIMI ◽  
Vahid AMIRI

In the present era, marketing based on some environmental and social considerations is raised as one of the most important activity of good and service production companies, and green marketing is one of the marketing areas that in environmental issues, many topics have been allocated to it. The purpose of this study is to develop a structural model for investigating the relationship between market orientation and environmental performance and green supply chain management strategies. The research method is a descriptive of type of survey and target population is employees and managers of Khalessazan Rooy Company in Zanjan. A questionnaire was used to collect data and was distributed among 215 employees and managers of the different levels of the company through random stratified sampling. In this research, the modeling of structural equations and partial least squares (PLS) were used to test the hypotheses and fit the model. The results showed that market orientation was effective on the supply chain management strategies. But its impact on environmental performance was rejected. On the other hand, the indirect effect of market orientation has been confirmed through the intermediate variable of supply chain management strategies. Finally, it was revealed that supply chain management approaches have a positive and significant effect on environmental performance.


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