Study on Insurance Company Operating Performance Analysis Method with the DEA Model

Author(s):  
Yuening Long ◽  
Yan Li
2018 ◽  
Vol 2 (01) ◽  
pp. 14
Author(s):  
Eddy Supardi

The Tax Payer obidience in fulfiling their taxation obligation will be influenced a lot by the satisfaction level toward the service fiscus. The aim of this observation is to know the response of Tax Payer toward service quality through importance and performance. The population which become the object of this observation is the personal Tax Payer registered in Bogor Tax Service Office and the number of respondents taken as the sample are 100 respondents with Slovin formula. The analysis method used is descriptive analysis and importance-performance analysis.   The result of this observation will be able to be used as one of the input to Bogor Tax Service Office in improving the quality service and for the following observation, especially those who take the same object as the observation in order to improve the quality service to the Tax Payer based on the service of its working way which is felt less. Otherwise it is important for The Tax Payer, maintaining the good work or balancing the service quality based on the working way which is evaluated less important by The Taxe Payer, but has been done reasonably well or very well by The Service Office


2017 ◽  
Vol 32 (2) ◽  
pp. 183-208
Author(s):  
Sang-Gyun Na ◽  
◽  
Long Chen ◽  
Keyword(s):  

Author(s):  
Frendly Matulessy ◽  
Dionisius Bawole

This study aims to measure the performance of fish auction process in Arumbai Market in Ambon. Primary data were collected from 43 respondents through observation and direct interview based on questionnaire. Data was analysed by qualitative descriptive method, importance performance analysis method (IPA) and gap analysis, and value for money method. The results show that: 1). There are three auction process activities namely pre auction, auction, and post auction; 2). Fisherman's satisfaction level is 67% and merchant satisfaction is 81%; and 3). The auction performance of the economic aspect is less economical, with the final value of 83%, while the fish auction performance from the efficiency aspect is less efficient with the value of 76%. For that, it needs additional officers to manage fish auction place (TPI) in Arumbai Market. In addition, the fish auction facilities (TPI) in Arumbai Market needs to be improved.


Wind Energy ◽  
2013 ◽  
Vol 17 (11) ◽  
pp. 1727-1736 ◽  
Author(s):  
Ali Al-Abadi ◽  
Özgür Ertunç ◽  
Horst Weber ◽  
Antonio Delgado

2016 ◽  
Vol 48 (52) ◽  
pp. 5093-5105 ◽  
Author(s):  
Sandra Cavaco ◽  
Edouard Challe ◽  
Patricia Crifo ◽  
Antoine Rebérioux ◽  
Gwenaël Roudaut

2009 ◽  
Vol 60-61 ◽  
pp. 353-356
Author(s):  
Guang Jun Liu ◽  
An Lin Wang ◽  
Zi Yi Yu ◽  
Xing Yang ◽  
Tao Jiang

This paper proposes a rapid dynamic analysis method for microgyroscope using system vibration modes to solve the problems concerning to the computing time in the performance analysis of microgyroscope. The results of eigenvalue solution are employed to construct the state space model. The response of the microgyros cope can be reconstructed as a response superposition of the vibration modes, and then the system equation is decoupled into an uncoupled equation. The dynamic response of the microgyroscope can be calculated by a simple superposition.


Author(s):  
Eka Indah Yulistyari ◽  
Chotibul Umam ◽  
M. Reiza Fachrozy

PO. Saztro Holidays is one of the bus transportation services companies in the Serang area that focuses on tourism routes. The purpose of this study is to know the quality of tourism bus services through customer satisfaction and complaints, besides as knowing the importance of priority attributes to be repaired. The methods of collecting data using a questionnaire involving 30 respondents to tourism bus consumers. This study uses the SERVQUAL method (reliability, responsiveness, assurance, empathy, tangible) and Importance Performance Analysis (IPA). The results of the study using the SERVQUAL method obtained an overall gap value of -0.852, which states that the services provided by PO. Saztro Holidays still does not provide satisfaction to consumers. Improvement efforts to increase satisfaction with Tourism bus services using the Importance Performance Analysis method in quadrant I (top priority) using SPSS 19 through a cartesius diagram obtained as many as 13 attributes. The most important attributes that are the main priority in repairs to match the expectations of consumers with the value of the suitability level of 78.04, namely the attributes of the availability of clear information marks.


2009 ◽  
Vol 9 (10) ◽  
pp. 1833-1846 ◽  
Author(s):  
Hsiu-Yuan Hu ◽  
Yu-Cheng Lee ◽  
Tieh-Min Yen

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