Creation of an industrial culture is always a slow and difficult process, especially for high-tech industries in backward areas. In such circumstances, what is the role of the state government and the management in creating this culture? What parameters should be used to evaluate demands for wage rise? These are some of the questions that the diagnostic case, The Bajaj Lockout, raises. The casewriter and other experts from the academic and the practising worlds provide us their diagnoses of the case. To promote and foster healthy industrial relations, Kher emphasizes the need to educate the workers in fair negotiation practices while Shelat elaborates on the role of the state government in ensuring an ideal industrial climate. Joseph highlights the role of systematic grievance handling procedures whereas Sarkar observes that faulty recruitment policy combined with the promotion of an internal trade union are sure indicators of deficient personnel management. Removing barriers to communication: between workers and the manageme~t and introducing participative rrianagament will contribute to better industrial relations concludes Saha.
The Direction of Personnel and its Responsibilities