Drivers and Performance Implications of Frontline Employees’ Social Capital Development and Maintenance: The Role of Online Social Networks*

2020 ◽  
Author(s):  
Raj Agnihotri ◽  
Sudha Mani ◽  
Nawar N. Chaker ◽  
Patricia J. Daugherty ◽  
Prabakar Kothandaraman
Author(s):  
Ou Ruan ◽  
Lixiao Zhang ◽  
Yuanyuan Zhang

AbstractLocation-based services are becoming more and more popular in mobile online social networks (mOSNs) for smart cities, but users’ privacy also has aroused widespread concern, such as locations, friend sets and other private information. At present, many protocols have been proposed, but these protocols are inefficient and ignore some security risks. In the paper, we present a new location-sharing protocol, which solves two issues by using symmetric/asymmetric encryption properly. We adopt the following methods to reduce the communication and computation costs: only setting up one location server; connecting social network server and location server directly instead of through cellular towers; avoiding broadcast encryption. We introduce dummy identities to protect users’ identity privacy, and prevent location server from inferring users’ activity tracks by updating dummy identities in time. The details of security and performance analysis with related protocols show that our protocol enjoys two advantages: (1) it’s more efficient than related protocols, which greatly reduces the computation and communication costs; (2) it satisfies all security goals; however, most previous protocols only meet some security goals.


2015 ◽  
Vol 57 (2) ◽  
pp. 378-412 ◽  
Author(s):  
Victor Cui ◽  
Ilan Vertinsky ◽  
Sandra Robinson ◽  
Oana Branzei

Extending the literature on social capital development in the community, this article examines the impact of diverse social interactions (in the community and the workplace) on the development of social trust in the workplace, and investigates whether their effects differ in individualistic and collectivistic cultures. Using survey data collected in Canada and China, the authors find that the diversity of one’s social interactions in the community is positively associated with one’s social trust in the workplace, and this relationship is not significantly different between the two cultures. Diversity of one’s social interactions in the workplace is also positively associated with one’s social trust in the workplace, though only in collectivistic cultures.


Author(s):  
Afrand Agah ◽  
Mehran Asadi

This article introduces a new method to discover the role of influential people in online social networks and presents an algorithm that recognizes influential users to reach a target in the network, in order to provide a strategic advantage for organizations to direct the scope of their digital marketing strategies. Social links among friends play an important role in dictating their behavior in online social networks, these social links determine the flow of information in form of wall posts via shares, likes, re-tweets, mentions, etc., which determines the influence of a node. This article initially identities the correlated nodes in large data sets using customized divide-and-conquer algorithm and then measures the influence of each of these nodes using a linear function. Furthermore, the empirical results show that users who have the highest influence are those whose total number of friends are closer to the total number of friends of each node divided by the total number of nodes in the network.


Author(s):  
Enrico Franchi ◽  
Agostino Poggi ◽  
Michele Tomaiuolo

Social networking systems blur the distinction between the private and working spheres, and users are known to use such systems both at home and at the work place, both professionally and with recreational goals. In fact, several traditional information systems have been modified in order to include social aspects. However, in the vast majority of cases, social networking platforms are used without corporate blessing, maintaining their status as feral systems. This chapter provides some background notions about theories of participation in social networks. In particular, it reviews the notion of social capital, which may be important both for the individuals that are able to accumulate large amounts and for organizations. Subsequently, it shows the role of social capital in the participation in online social networking activities, in the various cases of virtual organizations, virtual teams, and online networks of practice. Finally, it describes the present situation and some possible prospects where social elements are being increasingly introduced into more traditional business systems, such as CRMs and ERPs, with great promises and mixed initial results.


2015 ◽  
pp. 1947-1962
Author(s):  
Enrico Franchi ◽  
Agostino Poggi ◽  
Michele Tomaiuolo

Social networking systems blur the distinction between the private and working spheres, and users are known to use such systems both at home and at the work place, both professionally and with recreational goals. In fact, several traditional information systems have been modified in order to include social aspects. However, in the vast majority of cases, social networking platforms are used without corporate blessing, maintaining their status as feral systems. This chapter provides some background notions about theories of participation in social networks. In particular, it reviews the notion of social capital, which may be important both for the individuals that are able to accumulate large amounts and for organizations. Subsequently, it shows the role of social capital in the participation in online social networking activities, in the various cases of virtual organizations, virtual teams, and online networks of practice. Finally, it describes the present situation and some possible prospects where social elements are being increasingly introduced into more traditional business systems, such as CRMs and ERPs, with great promises and mixed initial results.


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