Validity and reliability of patient satisfaction questionnaires in a dental school in Japan

2007 ◽  
Vol 11 (1) ◽  
pp. 29-37 ◽  
Author(s):  
Masahiro Imanaka ◽  
Yoshiaki Nomura ◽  
Yoh Tamaki ◽  
Naotake Akimoto ◽  
Chieko Ishikawa ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Dental School ◽  
Validity And Reliability

Development of the Persian patient satisfaction questionnaire

2018 ◽  
Vol 31 (8) ◽  
pp. 988-999 ◽  
Author(s):  
Mahdi Nouri ◽  
Saeideh Ghaffarifar ◽  
Homayoun Sadeghi-Bazargani
Keyword(s):  
Patient Satisfaction ◽  
Communication Skills ◽  
Content Validity ◽  
Impact Score ◽  
Validity And Reliability ◽  
Validity Index ◽  
Patient Satisfaction Questionnaire ◽  
Satisfaction Questionnaire ◽  
Content Type ◽  
Persian Version

Purpose The purpose of this paper is to explore the validity and reliability of the Persian version of the patient satisfaction questionnaire (PVPSQ). The study addressed the communication skills section of the PSQ specifically. Design/methodology/approach This cross-sectional study was conducted in 2015 to determine the validity and reliability of the Persian version of the patient satisfaction questionnaire (PSQ). In total, 538 patients (ten in pilot, 488 in tests, 40 in retest), 14 experts and 198 residents participated. The items’ impact score, content validity index, and content validity ratio were calculated. Construct validity and reliability of the scale were examined with exploratory factor analysis, Cronbach’s α, and the Intraclass correlation coefficient (ICC), respectively. Findings The questionnaire demonstrated a content validity index=0.94, content validity ratio=0.84, impact score=4.61, Cronbach’s α=0.93 and ICC=0.513 (p<0.00). A single factor was found in the eigenvalue distribution of the PSQ that predicted approximately 93 percent of the variance. Practical implications The results of this study will permit researchers in all Persian-speaking countries to use a valid and reliable Persian version of the PSQ to evaluate patients’ satisfaction with residents’ communication skills. Originality/value There were a few Persian questionnaires to assess patient satisfaction with physicians’ communication skills, but their psychometric properties had not been reported until the time of this study. By using the PVPSQ, both researchers at Iranian universities of medical sciences and researchers in other Persian-speaking countries can assess residents’ communication skills from the patient’s perspective more reliably.

scholarly journals HUBUNGAN KOMUNIKASI TERAPEUTIK PERAWAT DENGAN KEPUASAN PASIEN DI BADAN RUMAH SAKIT UMUM DAERAH KABUPATEN TABANAN [THE CORRELATION BETWEEN NURSE THERAPEUTIC COMMUNICATION AND PATIENT SATISFACTION IN TABANAN REGIONAL HOSPITAL]

2021 ◽  
Vol 8 (2) ◽  
pp. 135
Author(s):  
Ni Made Kristina Meikayanti ◽  
Ni Made Ari Sukmandari ◽  
Si Putu Agung Ayu Pertiwi Dewi
Keyword(s):  
Patient Satisfaction ◽  
Nursing Care ◽  
Care Delivery ◽  
Measuring Instruments ◽  
P Value ◽  
Validity And Reliability ◽  
Therapeutic Communication ◽  
Chi Square ◽  
Cross Sectional ◽  
Purposive Sampling

<p><em>Therapeutic communication is carried out in every nursing care delivery. Through good communication between nurse and patient or patient's family, a trusting relationship can be developed. Thus, the treatment provided can be received optimally which can affect patient satisfaction. The purpose of this study was to determine the relationship between nurse therapeutic communication and patient satisfaction. The measuring instruments used in this study were nurse therapeutic communication and patient satisfaction questionnaires that had been tested for its validity and reliability. The design of this research was a descriptive analytic correlation using cross sectional design. The sampling technique used purposive sampling with 67 respondents. The research data were analyzed using the chi square correlation test. The results of this study indicated that 53.7% nurses had good therapeutic communication and 55.2% patients were satisfied. Chi square test revealed p value 0.001 with a confidence level of 95%. It is concluded that there was a relationship between nurse therapeutic communication and patient satisfaction at the Regional General Hospital of Tabanan Regency. It is hoped that nurses' therapeutic communication can be improved and applied in nursing care, and further explore factors that can improve the nurses’ therapeutic communication skills to increse patient satisfaction.</em></p><p> </p><p><strong>BAHASA INDONESIA </strong>Komunikasi terapeutik dilaksanakan pada setiap pemberian asuhan keperawatan. Melalui komunikasi yang baik antara perawat dan pasien atau keluarga pasien dapat membangun hubungan saling percaya antara perawat dengan pasien. Sehingga perawatan yang diberikan dapat diterima dengan optimal dan dapat memengaruhi kepuasan pasien. Adapun tujuan penelitian ini adalah untuk mengetahui hubungan komunikasi terapeutik perawat dengan kepuasan pasien. Alat ukur yang digunakan dalam penelitian ini adalah kuisioner komunikasi terapeutik perawat dan kuisioner kepuasaan pasien yang telah dilakukan uji validitas dan reliabilitas sebelumnya. Desain penelitian ini adalah deskriptif analitik korelasi dengan menggunakan rancangan cross sectional. Teknik pengambilan sampel menggunakan purposive sampling dengan jumlah sampel sebanyak 67 responden. Data penelitian ini dianalisis menggunakan uji korelasi chi square. Hasil penelitian ini menunjukkan bahwa 53,7% perawat melakukan komunikasi terapeutikyang baik dan 55,2% pasien merasa puas. Hasil uji chi square didapatkan p value 0,001 dengan tingkat kepercayaan 95%. Sehingga dapat disimpulkan bahwa ada hubungan komunikasi terapeutik perawat dengan kepuasan pasien di Badan Rumah Sakit Umum Daerah Kabupaten Tabanan. Komunikasi terapeutik perawat diharapkan dapat ditingkatkan dan diterapkan dalam pemberian asuhan keperawatan, dan peneliti selanjutnya dapat menemukan faktor-faktor lain yang dapat meningkatkan kemampuan komunikasi terapeutik perawat sehingga kepuasan pasien dapat lebih meningkat.</p><p> </p>

scholarly journals Evaluation of patients' satisfaction on booking appointment system in dental school of Isfahan during 2018

2020 ◽  
Author(s):  
Firouzeh Nilchian ◽  
zahra ataie ◽  
Hamid Jamshidian
Keyword(s):  
Patient Satisfaction ◽  
Statistical Tests ◽  
Pearson Correlation ◽  
T Test ◽  
Dental School ◽  
Software Systems ◽  
Initial Examination ◽  
Cross Sectional ◽  
Patients Satisfaction ◽  
Appointment System

Abstract Background: With the development of technology in recent years, booking appointment software systems have gained special and significant popularity among physicians and patients. As Medical university of Isfahan is one of the leading universities of the country the results of this study could be very important for the use of other health systems in different states of country. This research aimed to assess the patients’ satisfaction of the booking appointment system services of Isfahan dentistry faculty, considering its different types of booking systems and patient satisfaction. Methods: The study was descriptive and cross-sectional. The questionnaire was prepared using Zhang study in 2014 and the standard Forward-Backward translation method. In order to investigate the validity, the opinions of the professors of Isfahan Dental School were taken and the professional opinions of the individuals were applied. The questionnaire was distributed among patients referring to the dental school who had undergone the initial examination. After completing the data, SPSS software version 20 and descriptive and analytical statistical tests were used to analyze the data (a = 0.05).Results: In this study, independent t-test, Kruscal-Wallis test and Pearson correlation test were used to investigate the data. The Kruscal-Wallis test showed that overall satisfaction was significantly higher in patients who booked appointment online than in other patients (P = 0.003). The independent t-test showed that the mean scores of patient satisfaction with staff behavior (P = 0.03) and satisfaction with the waiting time (P = 0.01) were significantly different between native, non-native and passenger patients.Conclusion: Most of the people surveyed were generally relatively satisfied with the booking appointment services. Most of them surveyed came in person to queue. Most people cited cheap services as the main reason for their visits. Most people cited telephone busy signal as the reason for not using the telephone booking system.

Orthosis Comfort Score: Establishing initial evidence of reliability and validity in ankle foot orthosis users

2019 ◽  
Vol 43 (5) ◽  
pp. 478-484 ◽  
Author(s):  
Katrina G DeZeeuw ◽  
Nancy Dudek
Keyword(s):  
Patient Satisfaction ◽  
Outcome Measure ◽  
Self Report ◽  
Validity And Reliability ◽  
Positive Correlation ◽  
Ankle Foot Orthosis ◽  
New Device ◽  
Prosthetic Socket ◽  
Patient Reported ◽  
Foot Orthosis

Background: Comfort of an orthosis is an important characteristic that is likely to dictate use of and satisfaction with a device. However, instruments to assess only orthosis user comfort do not exist. The Prosthetic Socket Fit Comfort Score, developed previously for prosthesis users, may be adapted to serve this purpose. Objectives: This study’s purpose was to assess the validity and reliability of the Orthosis Comfort Score, a self-report instrument adapted from the Prosthetic Socket Fit Comfort Score. Study design: This is a prospective, observational study designed to establish initial evidence of validity and reliability for an outcome measure that assesses comfort. Methods: Ankle foot orthosis users completed the Orthosis Comfort Score and two validated patient satisfaction questionnaires. An orthotist documented an assessment of fit. Post-visit Orthosis Comfort Scores were documented after the appointment and 2–4 weeks later. Orthosis Comfort Scores were compared to the patient satisfaction questionnaires, assessment of fit and orthosis use (hours per week). Results: There were 46 study participants. Orthosis Comfort Scores had a moderate positive correlation with their orthotist’s assessment of fit, very strong positive correlations with patient satisfaction questionnaires and fair positive correlation with orthosis use (all correlations p < 0.05). Conclusion: This study demonstrates initial evidence for the validity and reliability of the Orthosis Comfort Score in ankle foot orthosis users. Clinical relevance The Orthosis Comfort Score is a simple patient-reported outcome measure that can be readily incorporated into clinical practice or research study to obtain a rapid assessment of comfort. It can be used to facilitate communication about device fit, evaluate comfort over time and/or assess changes in comfort with a new device.

Patient Satisfaction Surveys in Dental School Clinics: A Review and Comparison

2015 ◽  
Vol 79 (4) ◽  
pp. 388-393 ◽  
Author(s):  
Arezoo Ebn Ahmady ◽  
Mina Pakkhesal ◽  
A. Hamid Zafarmand ◽  
Harry Alan Lando
Keyword(s):  
Patient Satisfaction ◽  
Dental School ◽  
Satisfaction Surveys

Dental School Patient Preferences for Receiving and Returning Patient Satisfaction Surveys

2019 ◽  
Vol 83 (11) ◽  
pp. 1323-1331
Author(s):  
Trilby Coolidge ◽  
Sovipa Tangcharoensiri ◽  
Daniel C.N. Chan ◽  
Sandra L. Phillips
Keyword(s):  
Patient Satisfaction ◽  
Patient Preferences ◽  
Dental School ◽  
Satisfaction Surveys

Patient satisfaction with psychotropic drugs: Validation of the PAtient SAtisfaction with Psychotropic (PASAP) scale in patients with bipolar disorder

2014 ◽  
Vol 29 (3) ◽  
pp. 183-190 ◽  
Author(s):  
C. Nordon ◽  
B. Falissard ◽  
S. Gerard ◽  
J. Angst ◽  
J.M. Azorin ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Psychometric Properties ◽  
Satisfaction With Life ◽  
Internal Validity ◽  
Reduction Process ◽  
Principal Component ◽  
Participation Rate ◽  
Manic Episode ◽  
Validity And Reliability ◽  
Structured Interviews

AbstractPurpose:The PAtient SAtisfaction with Psychotropic (PASAP) scale is a self-completed questionnaire measuring satisfaction with psychotropic medication. The aim of the study was to describe its development in French and its psychometric properties.Materials and methods:Scale construction was based on an extensive search of the literature. The item reduction process required semi-structured interviews of psychiatric outpatients (n = 30). The final version of the PASAP is a 9-item, 5-point Likert-type scale, covering the scope of effectiveness and adherence. To assess the psychometric properties of the scale, French patients with an acute manic episode (n = 314) from a large European observational cohort completed the PASAP scale 3 months after psychotropic treatment initiation/change. Internal validity and reliability were assessed using principal component analysis (PCA). Concurrent validity was assessed using comparisons to physician-rated satisfaction with life, illness severity, mood relapse, compliance and side effects.Results:Participation rate was 68.4%. PCA was in favour of uni-dimensionality. Cronbach's α coefficient was 0.85 (95%CI 0.83–0.88). All five concurrent measures were significantly associated with the PASAP score.Conclusion:The PASAP scale showed good psychometric properties in a large bipolar population and thus seems adequate for evaluating treatment satisfaction. Its short length and good acceptability makes it suitable for clinical research.

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