The Social Dilemma Perspective on Psychological Contract Fulfilment and Organizational Citizenship Behaviour

2011 ◽  
Vol 7 (1) ◽  
pp. 125-151 ◽  
Author(s):  
Chih-Ting Shih ◽  
Shyh-Jer Chen
Keyword(s):  
Organizational Citizenship ◽  
Psychological Contract ◽  
Structural Equation ◽  
Social Dilemma ◽  
Psychological Contracts ◽  
Mediating Role ◽  
The Social ◽  
Using Data ◽  
Moderating Role

Recent research suggests that employees perceive organizational citizenship behaviour (OCB) as costly while OCB in the aggregate benefits organizations. Employees thus face an OCB dilemma. This study adopts the social dilemma perspective, proposing that employee OCB varies with the three types of psychological contracts (e.g., relational, balanced, and transactional) due to different degrees of perceived social dilemma and explains why employees engage in OCB in the context of varying levels of social dilemmas. We used moderated structural equation modelling to test the mediating and moderating hypotheses using data from 485 supervisor-subordinate dyads from 58 companies in a variety of industries in Taiwan. As predicted, results suggest that employee OCB has the strongest relationship with balanced psychological contract. Results also confirm the mediating role of felt obligations in both relational and balanced psychological contracts and the moderating role of empathie concerns in transactional psychological contract. We discuss the theoretical and practical implications of these results.

scholarly journals Optimism and distress tolerance in the social adjustment of nurses: examining resilience as a mediator and gender as a moderator

2019 ◽  
Vol 24 (7) ◽  
pp. 500-512 ◽  
Author(s):  
Mehrdad F Falavarjani ◽  
Christine J Yeh
Keyword(s):  
Social Adjustment ◽  
Structural Equation ◽  
Distress Tolerance ◽  
Mediation Model ◽  
Mediating Role ◽  
The Social ◽  
And Gender ◽  
Female Nurses ◽  
Moderating Role

Background As nursing is recognised as one of the most stressful occupations in healthcare organisations, nurses are vulnerable to adjustment challenges. Aims The authors examine the association between optimism, distress tolerance and social adjustment through the mediating role of resilience and the moderating role of gender among Iranian nurses. Methods The sample consisted of 183 nurses working in six private hospitals in Iran. The authors employed structural equation modelling to test a moderation–mediation model of social adjustment. Results Findings reveal that: (a) resilience partially mediates the association between distress tolerance and social adjustment and the link between optimism and social adjustment – nurses with high levels of optimism and distress tolerance are significantly more likely to report greater resilience and subsequently report higher social adjustment; and (b) gender plays a moderating role in the model – women reported higher levels of optimism and lower levels of both resilience and distress tolerance than men. However, men reported higher levels of both distress tolerance and resilience as well as better social adjustment in comparison to female nurses. Conclusions The promotion of resilience may contribute to increased social adjustment, optimism and distress tolerance at work.

How social norms affect alcohol dependence: the mediating role of perceived benefits and alcohol identity

2020 ◽  
Vol 122 (12) ◽  
pp. 3935-3946
Author(s):  
Shih-Tse Edward Wang ◽  
Yu-Ting Liao
Keyword(s):  
Social Norms ◽  
Alcohol Dependence ◽  
Structural Equation ◽  
Equation Modeling ◽  
Perceived Benefits ◽  
Content Type ◽  
Mediating Role ◽  
The Social ◽  
Study Results

PurposeAlthough the association between social norms and alcohol dependence has been noted, how social norms cause alcohol dependence remains unclear. This study thus investigated how social norms affect the perceived benefits of drinking and alcohol identity, which in turn affect alcohol dependence.Design/methodology/approachConvenience sampling was used, and 452 valid questionnaires were collected from alcohol (specifically, beer) consumers over the age of 18; answers were analyzed through structural equation modeling.FindingsSocial norms positively affected the perceived benefits of drinking and alcohol identity; alcohol identity positively affected alcohol dependence; moreover, alcohol identity fully mediated the effects of social norms and the perceived benefits of drinking on alcohol dependence.Originality/valueHow social norms affect alcohol dependence has rarely been studied; thus, the present study has value for integrating the findings in the lines of research on social norms and alcohol dependence. Based on the study results, the authors recommend that policies aimed at discouraging alcohol dependence should focus on mitigating the social pressure to drink and the perceived benefits of drinking as well as labeling others as drinkers.

Restaurant Employee Service Sabotage and Customer Deviant Behaviors: The Moderating Role of Corporate Reputation

2020 ◽  
Vol 44 (7) ◽  
pp. 1126-1152
Author(s):  
Hsin-Hui Hu “Sunny” Hu ◽  
Hung-Sheng “Herman” Lai ◽  
Brian King
Keyword(s):  
Corporate Reputation ◽  
Relational Quality ◽  
Deviant Behaviors ◽  
Mediating Role ◽  
Service Sabotage ◽  
Using Data ◽  
Hospitality Employee ◽  
The Relationship ◽  
Moderating Role

This article provides a timely exploration of the relationship between hospitality employee service sabotage and customer deviant behaviors in Taiwan. The authors also examine the mediating role of relational quality and the moderating role of corporate reputation. The proposed research framework was tested using data from 226 customers of casual dining restaurants who responded to a questionnaire-based survey that was administered in northern Taiwan. The results indicate that employee service sabotage is positively related to customer deviant behaviors and potentially increases the incidence of the latter. Moreover, the relationship between employee service sabotage and customer deviant behaviors is mediated by relational quality, including satisfaction and commitment. It was found that the relationship between employee service sabotage and customer deviant behaviors is negatively moderated by corporate reputation. Employee service sabotage has less effect on customer deviant behaviors when customers perceive corporate reputation more positively. The study contributes to knowledge by proposing an empirically developed and tested conceptual model that offers an enhanced understanding of the relationship between employee service sabotage and customer deviant behaviors.

The effect of nepotism on tolerance to workplace incivility: mediating role of psychological contract violation and moderating role of authentic leadership

2020 ◽  
Vol 41 (4) ◽  
pp. 597-613 ◽  
Author(s):  
Hasan Evrim arici ◽  
Huseyin Arasli ◽  
Nagihan Cakmakoglu Arici
Keyword(s):  
Psychological Contract ◽  
Authentic Leadership ◽  
Family Members ◽  
Workplace Incivility ◽  
Content Type ◽  
Mediating Role ◽  
Psychological Contract Violation ◽  
Moderating Role ◽  
Contract Violation

PurposeThis multilevel study investigates the effect of employees' perception of nepotism on tolerance to workplace incivility through the mediating role of psychological contract violation and the moderating role of authentic leadership in organizations.Design/methodology/approachUsing time-lagged data from 547 frontline employees working in four- and five-star hotels, this study's hypotheses were analyzed by conducting hierarchical regression analysis and hierarchical linear modelling.FindingsThe findings indicate that non-family members' perception of nepotism triggered perceived tolerance to the uncivil behavior of family members by the management and that this relationship between nepotism perception and tolerance to workplace incivility was mediated by psychological contract violation. In line with expectations, authentic leadership moderated the effect of nepotism perception on tolerance to workplace incivility.Originality/valueThis study is among the first to examine the effects of nepotism perception on tolerance to workplace incivility by focusing on the mediator role of psychological contract violation at the individual level and the moderator role of authentic leadership at the group level.

Conscientiousness and Organizational Citizenship Behavior: The Mediating Role of Organizational Justice

2012 ◽  
Vol 40 (8) ◽  
pp. 1293-1300 ◽  
Author(s):  
Aiqin Lv ◽  
Xiuqin Shen ◽  
Yongfu Cao ◽  
Yonggang Su ◽  
Xiaoyang Chen
Keyword(s):  
Structural Equation Modeling ◽  
Organizational Justice ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Structural Equation ◽  
Citizenship Behavior ◽  
Equation Modeling ◽  
Mediating Role ◽  
Modeling Analysis

In this study we explored the role of organizational justice as a mediator between conscientiousness and organizational citizenship behavior. Longitudinal data were collected from 241 doctors and nurses employed in 11 Chinese hospitals. Structural equation modeling analysis results showed that the participants' perceptions of organizational justice significantly mediated the relationships between conscientiousness and the 5 dimensions of organizational citizenship behavior.

Newcomers’ Trait Positive Affectivity and Social Assimilation in Organizations: Testing the Mediating Role of Proactive Relationship Building Behaviors

2018 ◽  
Vol 27 (2) ◽  
pp. 306-322
Author(s):  
Hairong Li ◽  
Jinyan Fan ◽  
Xiang Yao ◽  
Lu Zheng
Keyword(s):  
Structural Equation ◽  
Relationship Building ◽  
Three Dimensions ◽  
Survey Study ◽  
Equation Modeling ◽  
Positive Affectivity ◽  
New Employees ◽  
Mediating Role ◽  
The Social

Becoming assimilated into the social environment at an organization is critical and challenging to newcomers. The present study examined whether newcomers’ trait positive affectivity (PA) could predict social assimilation through proactive relationship building behaviors including general socializing, relationship building with boss, and networking. Participants in this three-wave survey study were 323 new employees in three organizations in China. Results based on structural equation modeling showed that newcomers’ trait PA at T1 (within 2 weeks postentry) was positively related to all three dimensions of relationship building behaviors at T2 (8 weeks postentry); however, only general socialization was found to mediate the relationships between PA and two social assimilation outcomes at T3 (14 weeks postentry), that is, social integration and affective organizational commitment. Theoretical and practical implications were discussed.

scholarly journals Addressing Depression Symptoms among University Students under COVID-19 Restrictions—The Mediating Role of Stress and the Moderating Role of Resilience

2021 ◽  
Vol 18 (23) ◽  
pp. 12752
Author(s):  
Chang Liu ◽  
Melinda McCabe ◽  
Sebastian Kellett-Renzella ◽  
Shruthi Shankar ◽  
Nardin Gerges ◽  
...  
Keyword(s):  
Mental Health ◽  
University Students ◽  
Social Isolation ◽  
Perceived Stress ◽  
Structural Equation ◽  
Depression Symptoms ◽  
Targeted Interventions ◽  
Mediating Role ◽  
Moderating Role

Background: The COVID-19 pandemic has contributed to a decline in mental health globally. Compared to the general population, university students have been identified as a group vulnerable to developing depression symptoms during the pandemic. Social isolation, a signature mental health consequence under physical-distancing regulations, is a known predictor of depression symptoms during the pandemic. Yet, more research is required to understand the mechanism that underpins the isolation–depression association and identify psychological factors that may attenuate the association. The current study aimed to understand the role of stress and resilience in the isolation–depression association among university students. Methods: Data were collected from 1718 university students between 28 and 31 May 2020. Partial least squares structural equation modelling (PLS-SEM) was used to examine the mediating role of perceived stress and the moderating role of resilience in the isolation–depression association. Results: We found that perceived stress partially mediated the association between social isolation and depression symptoms. Both the direct and indirect effects were moderated by participants’ resilience levels. Conclusions: Social isolation during the pandemic may contribute to depression symptoms both directly and through elevated stress levels. As an internal strength, resilience may buffer the adverse effects of isolation and stress on depression symptoms. Targeted interventions including mindfulness and physical exercise training may provide promising results in reducing depression symptoms among university students and should be considered by university administrators particularly during times of imposed physical-distancing measures.

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