Causal Relationships Among Perceived Risk, Satisfaction, Switching Cost and Loyalty in Outpatient Health Services

2011 ◽  
Vol 17 (4) ◽  
pp. 516 ◽  
Author(s):  
Young-Hee Yom ◽  
Kyu Eun Lee
Keyword(s):  
Health Services ◽  
Perceived Risk ◽  
Switching Cost ◽  
Causal Relationships ◽  
Outpatient Health Services

Association Between Local Area Unemployment Rates and Use of Veterans Affairs Outpatient Health Services

Medical Care ◽  
2014 ◽  
Vol 52 (2) ◽  
pp. 137-143 ◽  
Author(s):  
Edwin S. Wong ◽  
Paul L. Hebert ◽  
Susan E. Hernandez ◽  
Adam Batten ◽  
Sophie Lo ◽  
...  
Keyword(s):  
Health Services ◽  
Local Area ◽  
Veterans Affairs ◽  
Unemployment Rates ◽  
Outpatient Health Services

The Impact of Assertive Community Treatment on Utilization of Primary Care and Other Outpatient Health Services

2013 ◽  
Vol 19 (4) ◽  
pp. 195-204 ◽  
Author(s):  
Elizabeth Wiley-Exley ◽  
Marisa Elena Domino ◽  
Thomas C. Ricketts ◽  
Gary Cuddeback ◽  
Barbara J. Burns ◽  
...  
Keyword(s):  
Primary Care ◽  
Health Services ◽  
Assertive Community Treatment ◽  
Community Treatment ◽  
Outpatient Health Services ◽  
The Impact

scholarly journals Factors Affecting the Utilization of Outpatient Health Services and Importance of Health Insurance

2017 ◽  
Vol 18 (8) ◽  
Author(s):  
Farhad Lotfi ◽  
Soraya Nouraei Motlagh ◽  
Ghadir Mahdavi ◽  
Khosro Keshavarz ◽  
Mohammad Hadian ◽  
...  
Keyword(s):  
Health Insurance ◽  
Health Services ◽  
Factors Affecting ◽  
Outpatient Health Services

scholarly journals Analysis of Outpatient Service Queue of Public Hospital in Jakarta

2018 ◽  
Vol 248 ◽  
pp. 03006
Author(s):  
M. Dachyar ◽  
Farizal ◽  
M. Mansur Yafi
Keyword(s):  
Health Services ◽  
Business Process ◽  
Public Hospital ◽  
Business Process Reengineering ◽  
Outpatient Service ◽  
Process Reengineering ◽  
Quality Enhancement ◽  
Hospital Services ◽  
Large Cities ◽  
Outpatient Health Services

In recent years Public hospital services are becoming a burden in many large cities. Many patients are needed to be served, but it was constrained by the number of doctors. Even though the resources are limited, the efficiency of public hospital services is important. The patient’s queues can be shortened by service quality enhancement of outpatient. This study has applied Business Process Reengineering (BPR) method to improve the efficiency of public hospital services. Igrafx software is used to visualize the improvement design. The result has suggested a solution to accelerate the outpatient health services of a public hospital in Jakarta.

Sign in / Sign up

Export Citation Format

Share Document