Perceived Usefulness and Satisfaction of Mobile Phone for Users with Disabilities

2016 ◽  
Vol 13 (02) ◽  
pp. 1650010
Author(s):  
Brenda Mak ◽  
Paul Beckman ◽  
Nicole Bohn
Keyword(s):  
Mobile Phone ◽  
Technology Acceptance ◽  
Mobile Phones ◽  
User Satisfaction ◽  
Latent Variable ◽  
Perceived Usefulness ◽  
Inclusive Development ◽  
Development Effort ◽  
Persons With Disabilities ◽  
Development Framework

The United Nations Convention on the Rights of Persons with Disabilities came into force in 2008. The ICT Opportunity for a Disability-Inclusive Development Framework produced by UNESCO in 2013 formulated a development agenda for these rights, highlighting the importance of mobile devices in this development effort. For most persons with disabilities, the mobile phone is an innovation. What factors affect their satisfaction of mobile phones? The technology acceptance model (TAM) suggests that the perceived usefulness of the device will affect a person’s attitude towards the technology and the associated satisfaction. This study examines the perceived usefulness of mobile phones for persons with disabilities. A survey was conducted. The structural equation model developed showed the latent variable Perceived Usefulness, manifested as Social Function, Emergency Help, Sense of Security, positively affected user satisfaction. Implications for enhancing mobile phone perceived usefulness for users with disabilities are discussed.

scholarly journals Determinants of Intention to Use Mobile Phone Caller Tunes to Promote Voluntary Blood Donation: Cross-Sectional Study (Preprint)

2017 ◽  
Author(s):  
Bernard Appiah ◽  
James N Burdine ◽  
Ammar Aftab ◽  
Lucy Asamoah-Akuoko ◽  
David A Anum ◽  
...  
Keyword(s):  
Mobile Phone ◽  
Technology Acceptance ◽  
Mobile Phones ◽  
Text Messaging ◽  
Blood Donors ◽  
Blood Donation ◽  
Perceived Usefulness ◽  
Sub Saharan Africa ◽  
Equation Modeling ◽  
Intention To Use

BACKGROUND Voluntary blood donation rates are low in sub-Saharan Africa. Sociobehavioral factors such as a belief that donated blood would be used for performing rituals deter people from donating blood. There is a need for culturally appropriate communication interventions to encourage individuals to donate blood. Health care interventions that use mobile phones have increased in developing countries, although many of them focus on SMS text messaging (short message service, SMS). A unique feature of mobile phones that has so far not been used for aiding blood donation is caller tunes. Caller tunes replace the ringing sound heard by a caller to a mobile phone before the called party answers the call. In African countries such as Ghana, instead of the typical ringing sound, a caller may hear a message or song. Despite the popularity of such caller tunes, there is a lack of empirical studies on their potential use for promoting blood donation. OBJECTIVE The aim of this study was to use the technology acceptance model to explore the influence of the factors—perceived ease of use, perceived usefulness, attitude, and free of cost—on intentions of blood or nonblood donors to download blood donation-themed caller tunes to promote blood donation, if available. METHODS A total of 478 blood donors and 477 nonblood donors were purposively sampled for an interviewer-administered questionnaire survey at blood donation sites in Accra, Ghana. Data were analyzed using descriptive statistics, exploratory factor analysis, and confirmatory factory analysis or structural equation modeling, leading to hypothesis testing to examine factors that determine intention to use caller tunes for blood donation among blood or nonblood donors who use or do not use mobile phone caller tunes. RESULTS Perceived usefulness had a significant effect on intention to use caller tunes among blood donors with caller tunes (beta=.293, P<.001), blood donors without caller tunes (beta=.165, P=.02, nonblood donors with caller tunes (beta=.278, P<.001), and nonblood donors without caller tunes (beta=.164, P=.01). Attitudes had significant effect on intention to use caller tunes among blood donors without caller tunes (beta=.351, P<.001), nonblood donors with caller tunes (beta=.384, P<.001), nonblood donors without caller tunes (beta=.539, P<.001) but not among blood donors with caller tunes (beta=.056, P=.44). The effect of free-of-cost caller tunes on the intention to use for blood donation was statistically significant (beta=.169, P<.001) only in the case of nonblood donors without caller tunes, whereas this path was statistically not significant in other models. CONCLUSIONS Our results provide empirical evidence for designing caller tunes to promote blood donation in Ghana. The study found that making caller tunes free is particularly relevant for nonblood donors with no caller tunes.

Understanding users’ behavioral intention to use voice assistants on smartphones through the integrated model of user satisfaction and technology acceptance: a survey approach

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mine Bertan Yılmaz ◽  
Kerem Rızvanoğlu
Keyword(s):  
Regression Analysis ◽  
Technology Acceptance ◽  
Behavioral Intention ◽  
User Satisfaction ◽  
Integrated Model ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
System Quality ◽  
Content Type ◽  
Behavioral Intention To Use

Purpose This study aims to determine system quality (SQ) and information quality (IQ) characteristics of voice assistants (VA) on smartphones that are affecting users’ satisfaction and technology acceptance, and how these affect behavioral intention (BI) to use. Design/methodology/approach This study uses the integrated model of user satisfaction and technology acceptance to evaluate users’ behavioral intention to use VAs on smartphones. The model represents a causal chain from the key characteristics of SQ and IQ to beliefs and attitudes that ultimately affect use. An online survey was conducted with 75 university students, and the data was analyzed using multivariate analysis: Simple linear regression analysis and multiple regression analysis. Findings While SQ and IQ of VAs had stronger effects on perceived ease of use (PEU), information satisfaction and PEU showed significant influences on perceived usefulness (PU). The results supported the influence of PEU, PU, and attitude on BI to use but with lesser effect than what PU and attitude together had on BI. Research limitations/implications The sample was drawn from a population of students at a single and small university. Although this study received 160 responses, only 75 were appropriate for analysis. Originality/value There is no research, which adopts technology acceptance and user satisfaction approaches to VAs. To measure the causal effects, this study determined system and information characteristics that could explain SQ and IQ of the current VAs on smartphones. This study tested the proposed framework within the scope of the integrated approach.

User Acceptance of eGovernment Services

2015 ◽  
pp. 1684-1697
Author(s):  
Serdar Yarlıkaş ◽  
İbrahim Arpacı ◽  
Gülgün Afacan
Keyword(s):  
Factor Analysis ◽  
Technology Acceptance ◽  
User Satisfaction ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Actual System ◽  
Public And Private ◽  
Content System ◽  
Acceptance Model

This chapter identifies user satisfaction levels of eGovernment services. Technology Acceptance Model (TAM) deals with the prediction of the acceptability of an information system. TAM posits that perceived usefulness and perceived ease of use determine an individual's adoption of a system with intention to use serving as a mediator of actual system usage. In this chapter, a modified version of the TAM is proposed to predict the acceptability of eGovernment services and to identify the modifications, which must be brought to the system in order to make it acceptable to users. In the chapter, one of the most used eGovernment projects, e-school, is investigated according to TAM. An Internet-based survey questionnaire was applied to identify factors that influence users' satisfaction from one of the eGovernment services in Turkey. The sample was 30 teachers, who are working in public and private schools. A factor analysis was conducted on the questionnaire items, and a regression analysis, dependent on the factor analysis, was performed to determine and evaluate the effects of the factors on user satisfaction. The authors found that five main factors have significant affect on the satisfaction of users related to the e-School system. These factors are utilitarian ease of use, system usefulness, system content, system usability, and ease of use. The authors contributed to existing literature by adding a new construct, which refers to utilitarian ease of use.

Impact of Mobile Intervention in Indian Agriculture

2016 ◽  
Vol 3 (2) ◽  
Author(s):  
Pooja Jain ◽  
J. K. Goyal
Keyword(s):  
Technology Acceptance ◽  
Mobile Phones ◽  
Agricultural Sector ◽  
Service Providers ◽  
Market Price ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Behavioural Intention ◽  
Agricultural Produce ◽  
Bargaining Position

The major challenge in India’s agricultural sector is to create and improve the existing agriculture infrastructure which can improve the livelihood of rural masses. Penetration of mobile phones in India in the last 10 years has grown tremendously. Many service providers have emerged as players in this market providing a portfolio of services to consumers. Mobile-enabled information services have been introduced in agri-business to empower farmers with updated information related to farming and marketing of agricultural produce. The objective of this paper is to explore the potential of mobile phones and mobile-enabled agricultural services in improving the agricultural performance of farmers. Farmers are benefiting from better access to information through mobile phones on seed variety selection, weather update, crop diseases and getting a better market price for their produce. Farmers equipped with information have a stronger bargaining position within existing trade relationships. The study adopted the constructs of Technology Acceptance Model (TAM) such as perceived usefulness, ease of use, self-efficacy, attitude of the respondent (farmer) and behavioural intention to measure mobile adoption behaviour of farmers in agriculture. Factor analysis and regression analysis are used to identify factors significantly affecting behavioural intention of adopting mobile technology and reach an effective conclusion.

Understanding Chinese Undergraduates’ Continuance Intention to Use Mobile Book-Reading Apps: An Integrated Model and Empirical Study

Libri ◽  
2016 ◽  
Vol 66 (2) ◽  
Author(s):  
Jiming Hu ◽  
Yin Zhang
Keyword(s):  
Empirical Study ◽  
Technology Acceptance ◽  
User Satisfaction ◽  
Integrated Model ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Book Reading ◽  
Continuance Intention ◽  
Chinese Undergraduates ◽  
Expectation Confirmation

AbstractMost existing research on usage behaviour of mobile book-reading applications (apps) has focused on exploring users’ initial acceptance; there has been a lack of understanding of the factors that affect user loyalty towards mobile book-reading apps that would reveal Chinese undergraduates’ behaviour patterns in using mobile apps. This study was designed to fill this gap by investigating Chinese undergraduates’ continuance intentions towards mobile book-reading apps. The study employed the expectation-confirmation model and technology acceptance model in conjunction with the perception of experiential value to derive an integrated model, followed by an empirical study to validate the model and better understand usage intention of the users of mobile book-reading apps. Survey data were collected from 390 Chinese undergraduates who had previous experience with mobile book-reading apps. The research model was examined using the SmartPLS 2.0 software. Structural equation modelling was used for hypotheses testing and path analysis was used to present the analytical results. The results of this study suggest that perceived usefulness and satisfaction directly influence continuance intention. User satisfaction plays a crucial intervening role in continuance intention from perceived usefulness, perceived ease of use, and confirmation of users’ expectations. User satisfaction is significantly influenced by expectation confirmation and perceived usefulness, as well as the perceived experiential values. The integrated model in this study successfully establishes the key factors that contribute to continuance intention towards mobile book-reading apps; the model offers a lens for understanding Chinese undergraduates’ apps use behaviour that has practical applications for developing better and more sustainable mobile book-reading apps among this user group.

User satisfaction with mobile websites: the impact of perceived usefulness (PU), perceived ease of use (PEOU) and trust

2014 ◽  
Vol 5 (3) ◽  
pp. 258-274 ◽  
Author(s):  
Muslim Amin ◽  
Sajad Rezaei ◽  
Maryam Abolghasemi
Keyword(s):  
Technology Acceptance ◽  
User Satisfaction ◽  
Structural Equation ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
Mobile Users ◽  
Perceived Ease Of Use ◽  
Content Type ◽  
The Impact

Purpose – The purpose of the study is to investigate the impact of perceived usefulness (PU), perceived ease of use (PEOU) and trust on mobile website satisfaction. Design/methodology/approach – A total of 302 valid questionnaires were collected to empirically test the research model. Structural equation modeling (SEM) was performed to evaluate the reliability and validity of the measurement model and structural models. Findings – The results show that there is a positive relationship between PEOU, PU and mobile users’ satisfaction. PU is positively related to trust and mobile users’ satisfaction. Moreover, trust positively influences mobile users’ satisfaction. Practical implications – Drawing on the technology acceptance model and trust theory, this study develops and empirically examines a model for consumers’ satisfaction to use mobile services. This study contributes new insights concerning the marketing literature by examining the impact of PU, PEOU and trust on mobile users’ satisfaction. Originality/value – The contribution of the study is significant for both mobile marketers and academicians in the era of the third-generation environment. This study is among the first few attempts to integrate the TAM with trust to determine mobile user satisfaction.

scholarly journals Sustainability of a mobile phone application-based data reporting system in Myanmar’s malaria elimination program: a qualitative study

2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Win Han Oo ◽  
Kaung Myat Thu ◽  
Julia C. Cutts ◽  
Win Htike ◽  
Kyawt Mon Win ◽  
...  
Keyword(s):  
Mobile Phone ◽  
Mobile Phones ◽  
Malaria Elimination ◽  
User Satisfaction ◽  
Parallel Systems ◽  
Cost Effective ◽  
Surveillance Systems ◽  
Malaria Surveillance ◽  
System Integrity ◽  
Case Based

Abstract Background Strengthening surveillance systems to collect near-real-time case-based data plays a fundamental role in achieving malaria elimination in the Greater Mekong Subregion (GMS). With the advanced and widespread use of digital technology, mHealth is increasingly taking a prominent role in malaria surveillance systems in GMS countries, including Myanmar. In Myanmar’s malaria elimination program, an mHealth system called Malaria Case-based Reporting (MCBR) has been applied for case-based reporting of malaria data by integrated community malaria volunteers (ICMVs). However, the sustainability of such mHealth systems in the context of existing malaria elimination programs in Myanmar is unknown. Methods Focus group discussions were conducted with ICMVs and semi-structured in-depth interviews were conducted with malaria program stakeholders from Myanmar’s Ministry of Health and Sports and its malaria program implementing partners. Thematic (deductive followed by inductive) analysis was undertaken using a qualitative descriptive approach. Results Technological and financial constraints such as inadequate internet access, software errors, and insufficient financial resources to support mobile phone-related costs have hampered users’ access to MCBR. Poor system integrity, unpredictable reporting outcomes, inadequate human resources for system management, and inefficient user support undermined the perceived quality of the system and user satisfaction, and hence its sustainability. Furthermore, multiple parallel systems with functions overlapping those of MCBR were in use. Conclusions Despite its effectiveness and efficiency in malaria surveillance, the sustainability of nationwide implementation of MCBR is uncertain. To make it sustainable, stakeholders should deploy a dedicated human workforce with the necessary technical and technological capacities; secure sustainable, long-term funding for implementation of MCBR; find an alternative cost-effective plan for ensuring sustainable system access by ICMVs, such as using volunteer-owned mobile phones for reporting rather than supporting new mobile phones to them; and find a solution to the burden of multiple parallel systems. Trial registration Not applicable.

scholarly journals University Student Perceptions of Technology Use in Mathematics Learning

10.28945/2315 ◽  
2015 ◽  
Vol 14 ◽  
pp. 417-438 ◽  
Author(s):  
Bashar Zogheib ◽  
Ahmad Rabaa'i ◽  
Salah Zogheib ◽  
Ali Elsaheli
Keyword(s):  
Technology Acceptance ◽  
Student Perceptions ◽  
User Satisfaction ◽  
Technology Use ◽  
Mathematics Learning ◽  
Great Influence ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Technological Tools

Although most universities and educators are relying on implementing various technological tools in the curriculum, acceptance of such tools among students is still not sufficient. The Technology Acceptance Model (TAM) has been widely used by researchers to test user’s acceptance of technology in business, education and other domains. This research study is an attempt that tests the integration of TAM and user satisfaction in the educational field. It particularly investigates students’ acceptance to use MyMathLab, a technological tool, in university math classes in the Middle East. Structural equation modelling with various constructs was used. Findings support the theoretical model showing the great influence of user satisfaction on perceived ease of use and subjective norm on behavioural intention. The findings of this study also demonstrate that self-efficacy, user satisfaction, subjective norms, perceived usefulness, perceived ease of use, and students’ attitude constructs all have a positive impact on students’ behavioural intentions to adopt and use technological tools in a mathematics class room. Findings of this research have greater implications for educators and students worldwide.

scholarly journals Understanding the consumer’s intention to use the e-wallet services

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Shaizatulaqma Kamalul Ariffin ◽  
Mohamad Fakhrul Reza Abd Rahman ◽  
Ali Mughal Muhammad ◽  
Qi Zhang
Keyword(s):  
Technology Acceptance ◽  
User Satisfaction ◽  
Online Survey ◽  
Perceived Value ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Integrative Approach ◽  
Intention To Use ◽  
Content Type ◽  
The Relationship

Purpose The purpose of this paper is to investigate the key factors that explain intention to use e-wallet services (perceived usefulness, perceived ease of use, attitude, subjective norm, positive disconfirmation and perceived behavioral control). The moderating role of perceived value in the relationship between satisfaction and their intention to continue using the e-wallet is also examined. Methodology A total of 257 e-wallet users participated in an online survey and hypotheses were tested with SPSS/PLS-SEM. Findings The constructs technology acceptance model (TAM), theory of planned behavior (TPB) and user satisfaction affect intention to use. However, perceived value does not strengthen the relationship between user satisfaction and e-wallet usage intention. Practical implications The TAM, TPB and expectancy disconfirmation model (EDM) constructs help explain the use of e-wallet services. These results will help the providers of these services to understand user behavior and to design their marketing strategies more appropriately to ensure consumer satisfaction and their intention to use e-wallet services. Originality This study adopts a holistic and integrative approach to explain the continued use of e-wallet services. The model integrates three basic adoption theories: TAM, TPB and EDM.

scholarly journals FAKTOR YANG MEMPENGARUHI KEPUASAN PENGGUNA SITUS BELANJA

2020 ◽  
Vol 22 (1) ◽  
pp. 18-27
Author(s):  
Yudi Wahyu Wibowo
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
User Satisfaction ◽  
Online Shopping ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Systems Quality ◽  
Acceptance Model

Satisfaction is one sign of the success of a product or service in this case in the form of online shopping sites. Satisfaction assessed if users feel the achievement of a goal from the user. This study aimed to analyze the influence of variables contained in an online shopping website that quality systems, quality of information, perception of usefulness, ease of use to the user satisfaction. This research used experimental methods and quantitative data in the form of a questionnaire. The results showed that the three hypotheses were rejected and 4 received. Results of the data analysis using methods DeLone and McLean combined with Technology Acceptance Model (TAM) and PLS SEM showed that the three factors that influence user satisfaction is the quality of the system, perceived ease of use and perceived usefulness.

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