User Acceptance of eGovernment Services

2015 ◽  
pp. 1684-1697
Author(s):  
Serdar Yarlıkaş ◽  
İbrahim Arpacı ◽  
Gülgün Afacan
Keyword(s):  
Factor Analysis ◽  
Technology Acceptance ◽  
User Satisfaction ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Actual System ◽  
Public And Private ◽  
Content System ◽  
Acceptance Model

This chapter identifies user satisfaction levels of eGovernment services. Technology Acceptance Model (TAM) deals with the prediction of the acceptability of an information system. TAM posits that perceived usefulness and perceived ease of use determine an individual's adoption of a system with intention to use serving as a mediator of actual system usage. In this chapter, a modified version of the TAM is proposed to predict the acceptability of eGovernment services and to identify the modifications, which must be brought to the system in order to make it acceptable to users. In the chapter, one of the most used eGovernment projects, e-school, is investigated according to TAM. An Internet-based survey questionnaire was applied to identify factors that influence users' satisfaction from one of the eGovernment services in Turkey. The sample was 30 teachers, who are working in public and private schools. A factor analysis was conducted on the questionnaire items, and a regression analysis, dependent on the factor analysis, was performed to determine and evaluate the effects of the factors on user satisfaction. The authors found that five main factors have significant affect on the satisfaction of users related to the e-School system. These factors are utilitarian ease of use, system usefulness, system content, system usability, and ease of use. The authors contributed to existing literature by adding a new construct, which refers to utilitarian ease of use.

User Acceptance of eGovernment Services

2013 ◽  
pp. 348-362
Author(s):  
Serdar Yarlikas ◽  
Ibrahim Arpaci ◽  
Gülgün Afacan
Keyword(s):  
Factor Analysis ◽  
Technology Acceptance ◽  
User Satisfaction ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Actual System ◽  
Public And Private ◽  
Content System ◽  
Acceptance Model

This chapter identifies user satisfaction levels of eGovernment services. Technology Acceptance Model (TAM) deals with the prediction of the acceptability of an information system. TAM posits that perceived usefulness and perceived ease of use determine an individual’s adoption of a system with intention to use serving as a mediator of actual system usage. In this chapter, a modified version of the TAM is proposed to predict the acceptability of eGovernment services and to identify the modifications, which must be brought to the system in order to make it acceptable to users. In the chapter, one of the most used eGovernment projects, e-school, is investigated according to TAM. An Internet-based survey questionnaire was applied to identify factors that influence users’ satisfaction from one of the eGovernment services in Turkey. The sample was 30 teachers, who are working in public and private schools. A factor analysis was conducted on the questionnaire items, and a regression analysis, dependent on the factor analysis, was performed to determine and evaluate the effects of the factors on user satisfaction. The authors found that five main factors have significant affect on the satisfaction of users related to the e-School system. These factors are utilitarian ease of use, system usefulness, system content, system usability, and ease of use. The authors contributed to existing literature by adding a new construct, which refers to utilitarian ease of use.

scholarly journals Penilaian User Experience Menggunakan Metode Technology Acceptance Model (TAM) Terhadap Aplikasi Augmented Reality Gamelan Jawa

2020 ◽  
Vol 4 (2) ◽  
pp. 1-10
Author(s):  
Sitaresmi Wahyu Handani ◽  
Septiana Nur Hidayah ◽  
Ito Setiawan
Keyword(s):  
Augmented Reality ◽  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Behavioral Intention ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Actual System ◽  
System Usage ◽  
Acceptance Model

Gamelan merupakan salah satu budaya lokal Indonesia yang perlu dipelihara eksistensinya. Beberapa penelitian terkait pengenalan gamelan ke generasi muda telah banyak dilakukan, diantaranya menghasilkan aplikasi yang menggabungkan antara gamelan dengan teknologi terkini yaitu augmented reality. Penggunaan teknologi augmented reality untuk menampilkan dan memperkenalkan alat musik gamelan merupakan inovasi baru dan perlu diapresiasi. Namun perlu sebuah penilaian tersendiri untuk mengetahui apakah penggunaan teknologi tersebut berdampak positif terhadap penggunanya. Melalui penelitian ini, peneliti melakukan kajian lebih dalam dengan menggunakan metode Technology Acceptance Model (TAM) untuk mengetahui pengalaman pengguna dalam berinteraksi dengan aplikasi gamelan berbasis augmented reality. Terdapat lima aspek yang diuji yaitu aspek kemudahan penggunaan (Perceived Ease of Use), manfaat penggunaan (Perceived Usefulness), sikap pengguna (Atitude Toward Using), keinginan pengguna (Behavioral Intention of Use), kesadaran pengguna (Actual System Usage). Dari hasil uji validitas dan realibiltas yang dilakukan didapatkan hasil bahwa semua butir komponen dalam kuisoner yang dibagikan valid dan reliable. Sedangkan dari analisis data deskriptif yang dilakukan, didapatkan hasil bahwa persepsi pengguna terhadap lima aspek tersebut di atas sangat baik dengan nilai skor tertinggi 4.10 pada aspek kemudahan penggunaan dan sikap pengguna.

scholarly journals THE ROLE OF TECHNOLOGY ACCEPTANCE MODEL ON EMAIL USAGE AMONG ACADEMICIAN IN MALAYSIAN PUBLIC AND PRIVATE UNIVERSITIES

2018 ◽  
Author(s):  
Anuar Shah Bali Mahomed ◽  
Michael G. McGrath ◽  
Bong Zhi Yuh ◽  
Shafie Sidek ◽  
Saadiatul Ibrahim ◽  
...  
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Private Universities ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Public And Private ◽  
Acceptance Model ◽  
Relationship Of

This study examines the levels and factors contributing to email usage among academician in Malay-sian universities. The Technology Acceptance Model (TAM) was tested to investigate the relationship of perceived ease of use (PEOU) and perceived usefulness (PU) on email usage (U). By using survey questionnaires, data was collected from 274 academician in Malaysian public and private universi-ties. Path analysis was conducted using SmartPLS 2.0 to examine the research model. This research found that email usage among academician in Malaysian private universities is significantly higher than Malaysian public universities, albeit the usage were high for both types of universities.

scholarly journals TECHNOLOGY ACCEPTANCE MODEL (TAM) DALAM SURVEI BIDANG KEPENDUDUKAN DAN KELUARGA BERENCANA

2019 ◽  
Vol 9 (2) ◽  
pp. 71
Author(s):  
Sukarno Sukarno ◽  
Nur Laila Meilani
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Structural Equation ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Actual System ◽  
Behavior Intention ◽  
Acceptance Model

Technology Acceptance Model (TAM) dalam Survei Bidang Kependudukan danKeluarga Berencana. Terjadi perubahan dalam teknik atau cara pengumpulan data dalam surveidi bidang kependudukan dan Keluarga Berencana/KB (selanjutnya disebut Survei Kinerja danAkuntabilitas Program/SKAP) yang semula dilakukan secara manual dan paper based menjadisistem yang berbasis smartphone yang menggunakan platform Open Data Kit (ODK). Sistemini mengubah semua rangkaian pengumpulan data menjadi paperless dan electronic based.Penelitian ini bertujuan untuk (a) mengukur tingkat pengaruh perceived ease of use terhadapperceived usefulness ; (b) mengukur tingkat pengaruh perceived ease of use terhadapattitude towards using: (c) mengukur tingkat pengaruh perceived usefulness terhadap behaviorintention to use; (d) mengukur tingkat pengaruh perceived usefulness terhadap attitude towardsusing; (e) mengukur tingkat pengaruh attitude towards using terhadap behavior intention touse; dan (f) mengukur tingkat pengaruh behavior intention to use terhadap actual system usedalam survei berbasis smartphone bidang kependudukan dan keluarga berencana di PulauSumatera. Populasi dalam kajian ini adalah seluruh enumerator dan supervisor survei SKAPyang ada di Pulau Sumatera, kemudian sampelnya ditetapkan menurut teknik estimasi maximumlikehood (ML) yaitu minimal 100 dna maksimal 400 responden. Analisis data dilakukan denganSEM (Structural Equation Modelling) dengan software AMOS (Analysis of Moment Structure).Hasil penelitian ini menunjukkan bahwa dari enam hipotesis yang diajukan, terdapat dua hipotesisyang diterima, yaitu (a) perceived ease of use mempunyai hubungan yang positif denganPerceived usefulness dengan nilai CR -4.31 >±1,96 dan angka probabilitasnya 0,001 (<0,05)dan (b) behavioral Intention to Use mempunyai hubungan yang positif dengan Actual SystemUse dengan CR = 2,819 >±1,96 dan probabilitas/P = 0,005 (<0,05).

scholarly journals FAKTOR YANG MEMPENGARUHI KEPUASAN PENGGUNA SITUS BELANJA

2020 ◽  
Vol 22 (1) ◽  
pp. 18-27
Author(s):  
Yudi Wahyu Wibowo
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
User Satisfaction ◽  
Online Shopping ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Systems Quality ◽  
Acceptance Model

Satisfaction is one sign of the success of a product or service in this case in the form of online shopping sites. Satisfaction assessed if users feel the achievement of a goal from the user. This study aimed to analyze the influence of variables contained in an online shopping website that quality systems, quality of information, perception of usefulness, ease of use to the user satisfaction. This research used experimental methods and quantitative data in the form of a questionnaire. The results showed that the three hypotheses were rejected and 4 received. Results of the data analysis using methods DeLone and McLean combined with Technology Acceptance Model (TAM) and PLS SEM showed that the three factors that influence user satisfaction is the quality of the system, perceived ease of use and perceived usefulness.

scholarly journals ANALISIS PERILAKU PENGGUNA SISTEM INFORMASI AKADEMIK DENGAN PENDEKATAN TECHNOLOGY ACCEPTANCE MODEL (TAM) DI UNIVERSITAS SANG BUMI RUWA JURAI BANDAR LAMPUNG

2016 ◽  
Vol 1 (1) ◽  
pp. 24-55
Author(s):  
Tedi Gunawan
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Structural Equation ◽  
Equation Model ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Critical Ratio ◽  
Perceived Ease Of Use ◽  
Actual System ◽  
Acceptance Model

Tujuan penelitian ini adalah untuk mengetahui bagaimana perilaku pengguna (user) dalam hal ini Mahasiswa Universitas Sang Bumi Ruwa Jurai Bandar Lampung dan operator masing-masing Fakultas dengan menggunakan pendekatan metode Technology Acceptance Model (TAM). Pengukuran ini dilakukan dengan menggunakan beberapa variable, diantaranya persepsi kemanfaatan penggunaan / Perceived Usefulness (PU), persepsi kemudahan penggunaan / Perceived Ease of Use (PEoU), sikap penggunaan / Attitude Toward Using (ATU), kecenderungan pengguna untuk tetap menggunakan teknologi / Behavioral Intention to Use (BITU) dan kondisi nyata penggunaan sistem informasi layanan akademik/Actual System Usage (ASU). Pengujian kesesuaian model dan hipotesis dilakukan dengan menggunakan analisis Structural Equation Model (SEM) dengan menggunakan software LISREL (LInear Structural RELationship) Versi 8.72. Hasil penelitian menunjukan bahwa varibel kemudahan penggunaan / perceived ease of use (PEoU) berpengaruh pada persepsi kemanfaatan penggunaan / perceived usefulness (PU) dengan nilai Critical Ratio (CR) sebesar 2,15 (nilai CR yang disyaratkan yaitu lebih dari + 2,0), tetapi tidak berpengaruh langsung kepada sikap pengguna / Attitude Toward Using (ATU) dengan nilai CR 0,92. Dari hasil penelitian tersebut direkomendasikan adanya perbaikan pada pengembangan Sistem Informasi Akademik ini yaitu pada menu satuan acara perkuliahan, dan Tampilan.

scholarly journals Determinants of web-user satisfaction: using technology acceptance model

2018 ◽  
Vol 248 ◽  
pp. 05009 ◽  
Author(s):  
Zaitul ◽  
Fanny Ramadhani ◽  
Desi Ilona
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
User Satisfaction ◽  
Theoretical Implication ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Plan Behaviour ◽  
Analyse Data ◽  
Acceptance Model

This study investigates the determinant of web-user satisfaction. User satisfaction is successful measurement for IT implementation. Technology Acceptance Model and Theory of Plan Behaviour are used to underpin the relationship. Two variables are applied as determinants of web-user satisfaction: perceived usefulness and perceived ease of use. Students from four faculties are used as research object and questioner were distributed online by giving URL-Link through WhatsApp. 53 Students filled the questioners. Smart-PLS use to analyse data. The finding show that perceived ease of use has a positive relationship with user satisfaction. However, perceived usefulness does not have a significant relationship with user satisfaction. This study has a practical and theoretical implication. Practically, the finding can be used to formulate the future university website development. Theoretically, this study contributes to the Technology Acceptance Model and Theory of Plan Behaviour.

scholarly journals Modified technology acceptance model for hospital information system evaluation – a case study

2018 ◽  
Vol 154 ◽  
pp. 01101 ◽  
Author(s):  
Vembri Noor Helia ◽  
Vikha Indira Asri ◽  
Elisa Kusrini ◽  
Suci Miranda
Keyword(s):  
Information System ◽  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
User Satisfaction ◽  
Structural Equation ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
Perceived Ease Of Use ◽  
Acceptance Model

Hospital Information Systems (HIS) has been widely used in Indonesia. This implementation in hospital needs comprehensive, integrated information system designed to manage all the aspects of a hospital's operation. One of the factors that currently plays an important role in the successful HIS’s application is the user factor. The hospital can evaluate HIS from user factor, so that it becoming better, perfect and can support the objectives, vision and mission of the hospital. This study aims to use the Modified Technology Acceptance Model created in Structural Equation Modeling (SEM) and tested using the software Amos 20 to determine the variables that most influence in HIS’s application using in several hospitals in Sleman, Daerah Istimewa Yogyakarta Province, Indonesia. Data collected by distributing questionnaires to employees of D grade hospitals in Sleman district. The results from this study are seven variables that may influence the user in using HIS (Subjective Norm, Perceived Usefulness, Perceived Ease of Use, User Satisfaction, Behavior Intention to Use, Attitude Toward Using, Actual System Usage) and significant or insignificant relationship among them.

ANALISIS PERSEPSI PENGGUNA APLIKASI PAYMENT BERBASIS FINTECH MENGGUNAKAN TECHNOLOGY ACCEPTANCE MODEL (TAM)

2020 ◽  
Vol 11 (1) ◽  
pp. 49-54
Author(s):  
Budi Santoso ◽  
Edwin Zusrony
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Sampling Technique ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Young Generation ◽  
Perceived Ease Of Use ◽  
Actual System ◽  
Acceptance Model ◽  
Strongly Agree

Abstract The presence of Fintech (Financial Technology) services in digital financial inclusion in Indonesia has become a new market share in line with the growth of electronic commerce (e-commerce) which has increased in the last five years. Fintech is currently in great demand and is used because of the ease of doing banking transactions with the support of user friendly technology. In this study using 40 student respondents with a sampling technique using convenience sampling associated with Fintech-based payment applications using the Technology Acceptance Model (TAM) approach. The purpose of this study is to find out how enthusiastic the young generation or students are in the perception of acceptance of Fintech-based payment application technology. Based on the analysis using quantitative descriptive approach shows that most respondents strongly agree with the existence of this technology indicated by the acquisition of perceived usefulness, perceived ease of use, attitude towards using, behavioral intention to use, and actual system use percentage ranges of 45-72%.

scholarly journals Penggunaan Digital Payment Syariah Pada Masyarakat Di Kota Palembang: Pendekatan Teori Technology Acceptance Model (TAM) pada Layanan Syariah LinkAja

2021 ◽  
Vol 10 (1) ◽  
pp. 93-107
Author(s):  
Uswatun Hasanah ◽  
M Rusydi ◽  
Candra Zaky Maulana ◽  
Maftukhatushalikhah Maftukhatushalikhah ◽  
Peny Cahaya Azwari
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Actual System ◽  
System Use ◽  
Acceptance Model

Penelitian ini bertujuan untuk mengetahui bagaimana teknologi berupa layanan syariah linkaja dapat diterima pada kalangan masyarakat di kota Palembang. Kerangka pemikiran telah dikembangkan berdasarkan Technology Acceptance Model (TAM) dengan metode penelitian kuantitatif beruapa perangkat SmartPLS. Hasil penelitian menyatakan bahwa perceived ease of use dan perceived usefulness berpengaruh positif dan signifikan terhadap actual system use, perceived ease of use berpengaruh positif dan signifikan terhadap minat menggunakan, perceived usefulness tidak berpengaruh terhadap minat menggunakan, minat menggunakan berpengaruh positif dan signifikan terhadap actual system use,  perceived ease of use berpengaruh positif dan signifikan terhadap actual system use melalui minat menggunakan, dan perceived usefulness tidak berpengaruh terhadap actual system use melalui minat menggunakan.

Sign in / Sign up

Export Citation Format

Share Document