AN EXPLORATORY STUDY ON R&D PERFORMANCE MEASUREMENT PRACTICES: A SURVEY OF ITALIAN R&D-INTENSIVE FIRMS

2009 ◽  
Vol 13 (01) ◽  
pp. 65-104 ◽  
Author(s):  
VITTORIO CHIESA ◽  
FEDERICO FRATTINI ◽  
VALENTINA LAZZAROTTI ◽  
RAFFAELLA MANZINI
Keyword(s):  
Performance Measurement ◽  
Information Disclosure ◽  
Critical Role ◽  
Anglo Saxon ◽  
Measurement Systems ◽  
Disclosure Requirements ◽  
Institutional Influences ◽  
Long Time ◽  
Performance Measurement Systems ◽  
Measurement Practices

Although measuring the performance of a firm's R&D activities is a very challenging task, the critical role played by R&D in creating and sustaining a firm's competitive advantage has raised the need to adopt appropriate performance measurement systems (PMSs) in R&D units. Therefore, management scholars have been studying this issue and PMSs have diffused in the R&D departments of most R&D-intensive companies. Nevertheless, empirical investigations into the diffusion and practical use of PMSs in R&D units mainly concern Anglo-Saxon countries, where R&D information disclosure requirements have been in place for a long time. The purpose of this paper is to study the diffusion and practical use of PMSs in the R&D units of firms that are not subject to these types of external institutional influences. With this aim, the results of a survey on the R&D performance measurement practices adopted by a sample of Italian R&D-intensive firms are discussed. They allow to understand why and how R&D-intensive companies design and use a PMS in their R&D units for managerial purposes.

Are Public Administration Institutions Willing to Disclose Their Performance Through Data Portals?

2018 ◽  
pp. 234-253
Author(s):  
Patrícia Moura e Sá ◽  
Rui Pedro Lourenço ◽  
Susana Veloso
Keyword(s):  
Performance Measurement ◽  
Information Disclosure ◽  
Public Services ◽  
Open Government ◽  
The Internet ◽  
Performance Information ◽  
Measurement Systems ◽  
Wide Range ◽  
Public Resources ◽  
Performance Measurement Systems

Over the last couple of decades, public administrations have been adopting performance measurement systems with a twofold aim: internally, to obtain feedback on the extent to which they are achieving their goals and, consequently, to have indications on the changes they need to introduce; and, externally, to support their accountability mechanisms. Within a principal-agent perspective, citizens are entitled to more information disclosure regarding the way public resources are being used and how well public services are performing. Given their accessibility and taking into account open government principles, the internet is an essential channel to convey information to a wide range of stakeholders (services users and citizens in particular) thus being crucial in promoting transparency concerning performance measurement. With reference to the Portuguese context, the current chapter analyses the performance information disclosure procedures implemented by the Directorates-Generals and evaluates some features of the performance indicators used.

Performance Measurement System in Banking Services in India

2017 ◽  
pp. 1192-1204
Author(s):  
Vinod Kumar Yadav
Keyword(s):  
Performance Measurement ◽  
Measurement System ◽  
Secondary Data ◽  
Primary Data ◽  
Performance Measurement System ◽  
Banking Services ◽  
Measurement Systems ◽  
Performance Measurement Systems ◽  
Level Of Understanding ◽  
Measurement Practices

Increased competition and technological breakthroughs in banking services has sidelined the customer focus and opened new vistas of managing figures of success not only to show past performance rather as a strategy to sustain in business. This has led to many practices in banking as non standardized services. The non- core businesses subsidizing the core businesses on failure fronts also cause this deviation. Performance of any organization is one of the mechanisms to gain people's commitment towards achieving the stated objectives of the organization. This study is an attempt to address the questions, which includes: (a) the different performance measurement systems adopted by Indian companies in banking services; (b) the approaches used to measure the performance of the organization in banking services in India; (c) the different factors distorting the PMS of the organization and (d) the effectiveness of PMS and need for the change in the existing PMS. This study also aims to establish an equation between performance measurement practices and environmental variables in Indian banking services. The primary data as well as secondary data has been used to decipher the trends in performance measurement practices in banking services in India. The empirical study deciphers the trend used to identify the potential of banking services in context of economic and social changes underway in India. Although, banking industry is lagging behind in the level of understanding of performance measurement system, but the sector realizes the importance of effective PMS for the organization. The different banking companies are found to use different approaches to measure the performance. The performance measurement systems adopted by Indian companies are also found to be different than that followed by multinational banks. The role of social, economic and cultural factors is being realized by most of the service providers in India. Therefore, the development of performance measurement practices in this dynamic world is need of banking service business.

Performance Measurement System in Telecommunication Services

2017 ◽  
Vol 5 (2) ◽  
pp. 25-38
Author(s):  
Vinod Kumar Yadav
Keyword(s):  
Performance Measurement ◽  
Measurement System ◽  
Secondary Data ◽  
Primary Data ◽  
Performance Measurement System ◽  
Telecommunication Services ◽  
Measurement Systems ◽  
Performance Measurement Systems ◽  
Measurement Practices

Fast changing technology, increased competition and dynamics in consumer usages in telecommunication services has sidelined the company's focus of excellence in services shifting their strategy from customer to technology. This has further led to increased non-standardized services in telecommunication services in India. The aim is to not only sustain in field, but also compete in the market. This study is an effort to address the questions, which includes: (a) the different performance measurement systems adopted by Indian companies in telecommunication services; (b) the approaches used to measure the performance of the organization in telecommunication services in India; (c) the different factors distorting the PMS of the organization and (d) the effectiveness of PMS and need for the change in the existing PMS. The primary data as well as secondary data has been used to decipher the trends in performance measurement practices in telecommunication services in India. The findings of the study indicate the inspiring facts to study the performance measurement system in India.

Performance Measurement System in Banking Services in India

2014 ◽  
Vol 2 (2) ◽  
pp. 12-27
Author(s):  
Vinod Kumar Yadav
Keyword(s):  
Performance Measurement ◽  
Measurement System ◽  
Service Providers ◽  
Primary Data ◽  
Performance Measurement System ◽  
Past Performance ◽  
Banking Services ◽  
Measurement Systems ◽  
Performance Measurement Systems ◽  
Measurement Practices

Increased competition and technological breakthroughs in banking services has sidelined the customer focus and opened new vistas of managing figures of success not only to show past performance rather as a strategy to sustain in business. This has led to many practices in banking as non standardized services. The non- core businesses subsidizing the core businesses on failure fronts also cause this deviation. Performance of any organization is one of the mechanisms to gain people's commitment towards achieving the stated objectives of the organization. This study is an attempt to address the questions, which includes: (a) the different performance measurement systems adopted by Indian companies in banking services; (b) the approaches used to measure the performance of the organization in banking services in India; (c) the different factors distorting the PMS of the organization and (d) the effectiveness of PMS and need for the change in the existing PMS. This study also aims to establish an equation between performance measurement practices and environmental variables in Indian banking services. The primary data as well as secondary data has been used to decipher the trends in performance measurement practices in banking services in India. The empirical study deciphers the trend used to identify the potential of banking services in context of economic and social changes underway in India. Although, banking industry is lagging behind in the level of understanding of performance measurement system, but the sector realizes the importance of effective PMS for the organization. The different banking companies are found to use different approaches to measure the performance. The performance measurement systems adopted by Indian companies are also found to be different than that followed by multinational banks. The role of social, economic and cultural factors is being realized by most of the service providers in India. Therefore, the development of performance measurement practices in this dynamic world is need of banking service business.

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